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Whether you’re on the go or at home, the most convenient way to get notified about a power outage is with CenterPoint Energy’s Power Alert Service (PAS)*. Enjoy the convenience of up to 15 text, email or phone alerts.
PAS stops sending outage alerts to you when you disconnect electric service at your old address. Follow these steps to start receiving outage alerts for your new address in greater Houston:
1. Log in to My Account.
2. Follow the on-screen prompts to link your electric account. You may be asked to provide your electric meter number to verify your service. Your 8-digit electric meter number can be found:
3. If your electric account is linked, an action link will tell you to ‘Manage Power Alert Service.'
4. Select the action link and follow the on-screen instructions.
It's easy to sign up. All you need is your electric meter number to verify your service. Here’s how.
2. Follow the on-screen prompts to link your electric account.
Your 8-digit electric meter number can be found:
3. Select 'Sign up for Power Alert Service' and follow the on-screen instructions.
Note for CellphoneText enrollment: Cellphones will not receive outage alerts via text until we receive a reply to the initial “CONFIRMATION REQUIRED” text message. Standard text fees may apply.
Power Alert Service helps minimize the impact of a power outage by sending free text*, email or phone call notifications when the power goes out. Regardless of where you are, you’ll get updates on outages and estimated restoration times.
Power Alert Service gives you and your contacts:
*Standard text messaging fees charged by your carrier may apply.
Add your spouse, children, caregivers, other family and friends to your Power Alert Service contact list so that everyone who should know about an outage will get alerts and updates. You can add up to five texts, five emails and five phone numbers, so add the alerts in the way that makes the most sense for the recipient.
How to add contact points
Cellphone text enrollment: Cellphones will not receive outage alerts via text until each phone replies to the initial “CONFIRMATION REQUIRED” text message as instructed. Make sure each mobile contact you add to PAS completes the process! Standard text message fees may apply.
Power Alert Service is an important part of CenterPoint Energy’s award-winning Intelligent Grid.
We'll help you get your outage alerts up and running. First, try using our troubleshooting guide. For account help that doesn't concern Power Alert Service outage alerts, visit Manage Your Account.
Contact us
How to Add Contact Points
We'll help you get your outage alerts up and running.
For account help that doesn't concern Power Alert Service outage alerts, visit Manage Your Account.
As the company that delivers your electricity and restores it when it goes out, our Power Alert Service® (PAS) can notify you, friends and family of the outage, its restoration progress and when the electricity comes back on. Watch our short video to see how PAS can benefit you.
Thanks to recent upgrades, you can send alerts to up to five text*, five emails and five phone numbers – 15 contact points – to each electric account you manage.
It’s easy to sign up or manage your existing PAS account. Follow these menus for instructions.
Not sure if you are already enrolled in Power Alert Service? It’s easy to find out.
Do you know you’re not signed up for Power Alert Service?
It's easy to sign up. All you need is your electric meter number (found on your electric bill) to verify your service. Here’s how.
Manage Power Alert Service
In , you have the power to choose a natural gas supplier.
Click “Continue” to see your options.
Or, “Cancel” to learn more about CenterPoint Energy.
