PAS Troubleshooting Guide

​Trouble registering or receiving notifications for the Power Alert Service? ​​​
Please try the troubleshooting tips listed below.

I tried to register my cell phone to receive text messages, but I never received a CONFIRMATION REQUIRED text message.​​​

  • Verify that you entered the correct cell phone number by visiting the form below.
  • Contact your cell phone provider and verify the following:
    • That your device can receive “Premium” text messages
    • That your device can receive text messages from 386-71 and 821-04
    • That your provider has not blocked messages from 386-71 and 821-04
  • Try adding 386-71 and 821-04 as CenterPoint Energy contacts in your cell phone address book then repeat the registration process to add your cell phone number.
  • Please note that Google Voice numbers currently do not accept Power Alert Service notifications.

I replied to the CONFIRMATION REQUIRED text message to complete my registration, but I never received a reply welcoming me to the Power Alert Service.​

  • Check to make sure that your phone does not apply an automatic signature (e.g., your name) to your out-going text messages. If you do have an automatic signature, turn it off and try replying to the CONFIRMATION REQUIRED message again.
  • Make sure that you replied to our CONFIRMATION REQUIRED text message within five business days (accounts revert to not registered after five days). If more than five days passed, repeat the registration process to add your cell phone number.

I registered my cell phone to receive text message notifications but I haven’t received any notifications.​​

  • Check with your cell phone provider to make sure that your text message subscription is active.
  • Make sure that you replied to our CONFIRMATION REQUIRED text message within five business days (accounts revert to not registered after five days). If more than five days passed, repeat the registration process to add your cell phone number.
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