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Service Area : Houston Change
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Whether you’re on the go or at home, the most convenient way to get notified about a power outage is by text messaging from CenterPoint Energy’s Power Alert Service (PAS).
PAS can notify you, friends and family of the outage, its restoration progress and when the electricity comes back on.
Watch our short
video to see how PAS can benefit you.
You can also get alerts by email or phone. And thanks to recent upgrades, you can send alerts to up to five text*, five emails and five phone numbers – 15 contact points – to each electric account you manage.
Not sure if you are already enrolled in Power Alert Service? It’s easy to find out.
Do you know you’re not signed up for Power Alert Service?
It's easy to sign up. All you need is your electric meter number (found on your electric bill) to verify your service. Here’s how.
Note for CellphoneText enrollment: Cellphones will not receive outage alerts via text until we receive a reply to the initial “CONFIRMATION REQUIRED” text message. Standard text fees may apply.
Manage Power Alert Service
Your 8-digit electric meter number can be found:
PAS stops sending outage alerts to you when you disconnect electric service at your old address. Follow these steps to start receiving outage alerts for your new address in greater Houston:
Power Alert Service helps minimize the impact of a power outage by sending free text*, email or phone call notifications when the power goes out. Regardless of where you are, you’ll get updates on outages and estimated restoration times.
Power Alert Service gives you and your contacts:
*Standard text messaging fees charged by your carrier may apply.
Add your spouse, children, caregivers, other family and friends to your Power Alert Service contact list so that everyone who should know about an outage will get alerts and updates. You can add up to five texts, five emails and five phone numbers, so add the alerts in the way that makes the most sense for the recipient.
How to Add Contact Points
Cellphone text enrollment: Cellphones will not receive outage alerts via text until each phone replies to the initial “CONFIRMATION REQUIRED” text message as instructed. Make sure each mobile contact you add to PAS completes the process! Standard text message fees may apply.
We'll help you get your outage alerts up and running.
For account help that doesn't concern Power Alert Service outage alerts, visit Manage Your Account.
Power Alert Service is an important part of CenterPoint Energy’s award-winning Intelligent Grid.
Power Alert Service FAQs
As the company that delivers your electricity and restores it when it goes out, our Power Alert Service® (PAS) can notify you, friends and family of the outage, its restoration progress and when the electricity comes back on. Watch our short
video to see how PAS can benefit you.
Thanks to recent upgrades, you can send alerts to up to
five emails and
five phone numbers –
15 contact points – to each electric account you manage.
It’s easy to sign up or manage your existing PAS account. Follow these menus for instructions.
, you have the power to choose a natural gas supplier.
Click “Continue” to see your options.
Or, “Cancel” to learn more about CenterPoint Energy.