Replacement Assistance Plan from Home Service Plus®


Family preparing meal in a modern kitchen  

When appliance repair is no longer an option.

When a covered appliance is determined to be non-repairable, the Replacement Assistance Plan from CenterPoint Energy's Home Service Plus® (HSP) may provide a fixed cash payment toward a new one for one predictable monthly cost.

Enrollment requires an active HSP Basic or Total Repair Plan.

$25.95 per month

You may be eligible for a fixed cash payment toward a new appliance when HSP determines a covered appliance is non-repairable
Applies to all appliances covered under your Basic or Total Repair Plan
Requires active enrollment in a Basic or Total Repair Plan
No CenterPoint Energy gas account required to enroll
Available to homeowners throughout the Twin Cities metro area and Greater Minnesota
 

How the Replace​ment Assistance Plan works

The Replacement Assistance Plan requires active enrollment in an HSP Basic or Total Repair Plan. If you are not yet enrolled in a repair plan, you can sign up for both at the same time.

If HSP determines that a covered appliance under your repair plan can no longer be repaired, here is what happens next.

1
HSP determines your appliance is non-repairable

If a covered appliance cannot be repaired due to its age or condition, or because repair parts are no longer available, HSP will notify you that the appliance is non-repairable.

2
You purchase a new replacement appliance

You choose and purchase a replacement appliance. If you purchase eligible HVAC equipment — furnace, boiler, central air conditioner, gas fireplace or water heater — directly from Home Service Plus, you receive credit off your purchase price rather than waiting for a mailed payment.

3
HSP processes your request

Provide acceptable proof of purchase of a new appliance and, after eligibility confirmation and review, HSP will mail you a check for the fixed cash payment based on the appliance type. See the payment chart below for fixed amounts.​

 

Replacement payment amounts

Payment amounts are fixed based on the appliance type. Once HSP confirms a covered appliance is non-repairable and you provide acceptable proof of purchase of a replacement appliance, HSP verifies eligibility and processes your payment.​


Heating and cooling​

Appliance Payment
Furnace
 $1,625
Boiler
 $2,125
Central air conditioner1
 $1,625
Natural gas space heater
 $700


​Kitchen​

Appliance Payment
Refrigerator (10 cu. ft. or greater)
 $850
Refrigerator (3–9 cu. ft.)2
 $200
Freestanding freezer
 $450
Dishwasher $400
Range $700


Laundry​

Appliance Payment
Clothes washer
 $500
Clothes dryer
 $500


​Outdoor and other​

Appliance Payment
Gas fireplace
 $1,300
Natural gas or propane grill3
 $200
Freestanding freezer
 $450
Dishwasher $400
Range $700

Footnotes:

1 The air handler is not eligible for payment under the Replacement Assistance Plan. For mini-split air conditioner systems, all heads must be replaced to receive payment — individual head replacement is not eligible.

2 Refrigerators with less than 3 cubic feet capacity are not eligible for replacement payment.

3 To receive payment for a replacement grill, the replacement grill must be natural gas or propane.

For combination appliances — such as a stacked washer-dryer, combo furnace-water heater or packaged heating/cooling unit — the Replacement Assistance Plan provides payment only for the appliance HSP determines is non-repairable. For example, if the washer is non-repairable in a stacked washer-dryer combination, replacement payment is issued for the washer only.

A non-repairable ice maker does not qualify a refrigerator for replacement assistance.

View full terms and conditions​.


 ​

How the Replacement Assistance Plan can support your home

Here are some ways the Replacement Assistance Plan can offer support when a covered appliance reaches the end of its life:​

  • Predictable - The HSP Replacement Assistance Plan is billed at a predictable fixed monthly rate.
  • Simple - When HSP determines a covered appliance is non-repairable, the next steps are clear: purchase a replacement, provide proof of purchase and, once verified for eligibility, HSP processes your payment.​
  • Convenient - If you replace eligible HVAC equipment through Home Service Plus, you receive instant credit in the form of a discount off your purchase price — no receipt to mail in and no waiting for a payment to arrive.
  • Transparent- Your replacement payment amount is fixed and published upfront. You know what to expect before you need to make a claim.


 

Start with a repair plan

The Replacement Assistance Plan requires active enrollment in an HSP Basic or Total Repair Plan. If you are not yet enrolled in a repair plan, you can sign up for both at the same time. Choose the repair plan that fits your home and add the Replacement Assistance Plan during enrollment.

​

Total Repair Plan

Our broadest repair coverage — covers most major appliances, including multiples of the same type, with no deductible and no trip charges on eligible repairs.

Enroll in the Total Repair Plan or learn more.

Basic Repair Plan

Coverage for four appliances — furnace or boiler, water heater, oven/range and clothes dryer — with no deductible and no trip charges on eligible repairs.

Enroll in the Basic Repair Plan​ or learn more.



Common questions about the Replacement Assistance Plan

What is the Replacement Assistance Plan? 

The Replacement Assistance Plan may provide a fixed cash payment toward a new appliance when HSP determines that a covered appliance is non-repairable due to its age or condition because parts are no longer available, and verifies eligibility. Payment amounts vary by appliance type. See the payment chart above for details.


Do I need to be enrolled in an HSP repair plan to enroll in the Replacement Assistance Plan?

Yes. Enrollment in the Replacement Assistance Plan requires active enrollment in an HSP Basic ​or Total Repair Plan. If you are not currently enrolled in a repair plan, you can sign up for both at the same time. Note that the Replacement Assistance Plan is not available as an add-on to the Core Heating Repair Plan.


How does HSP determine an appliance is non-repairable? 

HSP determines that an appliance is non-repairable when the cost of repair exceeds the value of the existing appliance, when the appliance cannot be repaired due to its age or condition, or when repair parts are no longer available from HSP's regular parts suppliers.


How do I receive my payment? 

Once HSP has determined that your covered appliance is non-repairable, purchase a replacement appliance and provide HSP with acceptable proof of purchase. HSP will verify eligibility and mail you a check for the fixed cash payment based on the appliance type.


Can I receive a credit instead of a mailed payment? 

Yes, in some cases. If you purchase eligible replacement HVAC equipment — furnace, boiler, central air conditioner, gas fireplace or water heater — directly from HSP, you receive a credit off your purchase price in the form of a discount rather than waiting for a mailed payment. 


What appliances are covered under the Replacement Assistance Plan? 

The Replacement Assistance Plan applies to all appliances covered under your Basic or Total Repair Plan. 


Does the plan cover rental properties? 

No. The Replacement Assistance Plan is available to owner-occupying homeowners only. It is not available for rental properties.


What is the contract term and how does renewal work? 

The Replacement Assistance Plan is based on a one-year contract term, billed monthly. At the end of 12 months, your plan automatically renews unless you or Home Service Plus cancel in writing within 30 days of your contract anniversary date.


Do I need to be a CenterPoint Energy gas customer to sign up? 

No. The Replacement Assistance Plan — and the required repair plan — are available to all owner-occupying homeowners throughout the Twin Cities metro area and many parts of Greater Minnesota, regardless of your gas provider. You can check if your home is inside the service area by entering your ZIP code in our service area lookup tool.


Do I need to live in a particular area to sign up?

Yes. The Replacement Assistance Plan — and the required repair plan — are available to homeowners in the Twin Cities metro area and many parts of Greater Minnesota. You can check if your home is inside the service area by entering your ZIP code in our service area lookup tool.



 ​

Enroll in the Replacement Assistance Plan today


​
​
​