Current Electric Status
99.99%
of customers have electric power as of 5:18 AM

​​ Important Safety Information


Electric Safety

  • If water is reaching the outlets in your house, and there is standing water, do NOT attempt to cut off the power.  Contact a licensed electrician before turning on the main circuit breaker or trying to restore power.

  • Even if you call and ask us to remotely disconnect service, there still could be voltage present. When you make a disconnect request, we’ll ask you to confirm it before proceeding and will remind you to take precautions around your breakers.

  • All electrical appliances and electronic equipment that have been submerged in water need to dry thoroughly for at least one week. Then, have them checked by a qualified repair person before turning them on. Attempting to repair a flood-damaged appliance could result in electrical shock or death. Attempting to restart it could result in further damage and costly repairs.

  • If the outside unit of an air conditioning system has been under water, mud and water may have accumulated in the controls. Have the unit checked by a qualified air conditioning technician.

  • Stay away from downed power lines. Be especially mindful of downed lines that could be hidden in flood waters and treat all downed lines as if they are energized. Once away from the area, call 713-207-2222 or 911 and we will respond as soon as it is safe to do so.

Natural Gas Safety

  • Do not turn off your natural gas service at the meter; doing so could allow water to enter the natural gas lines.

  • Be alert for the smell of natural gas. If you smell gas, leave the area immediately on foot and tell others to leave, too.

  • If you smell gas, do not turn the lights on or off, smoke, strike a match, use a cell phone or operate anything that might cause a spark, including a flashlight or a generator.

  • Do not attempt to turn natural gas valves on or off. Once safely away from the area, call 888-876-5786 and CenterPoint Energy will send a trained service technician.

​Additional Storm Safety Information