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Service Area : Houston Change
To serve you better please select from the list of service areas below to see relevant CenterPoint Energy information.
If you believe CenterPoint Energy may have some responsibility for causing a loss you have experienced, or if you would like to report damage to CenterPoint Energy facilities,
please read the following information before submitting a claim:
In our business, and as stated in CenterPoint Energy’s tariffs, while we work diligently to maintain safe and reliable service, we cannot and do not guarantee an uninterruptable supply of electric or gas service. CenterPoint Energy’s tariffs list the utility’s responsibilities, as well as consumer responsibilities, and exclude claims for certain types of damages. For example, under CenterPoint Energy’s electric tariff, we are unable to reimburse customers for food or other losses resulting from power outages. In addition, CenterPoint Energy’s tariffs may also limit liability in the following circumstances:
Please see the applicable tariff for your region. The tariff has the force and effect of Law and will govern CenterPoint Energy’s response to your claim, where applicable:
Disclaimer: This site contains copies of CenterPoint Energy's tariffs. The official tariffs are on file with the appropriate governing agency for each state. Although every effort has been made to ensure that the tariffs on this site are accurate and are updated on a timely basis, CenterPoint Energy does not warrant that they are identical in every respect to the official tariff on file with the appropriate governing agency for each state and expressly disclaims any responsibility or liability for any differences.
You have the option to refer your claim to your insurance company. The insurer may be able to reimburse you for your losses without an investigation and will, in some cases, pay replacement value for damaged items. CenterPoint Energy does not pay Replacement Cash Value (RCV). Your insurer may choose to follow up with CenterPoint Energy if the insurer believes that CenterPoint Energy caused or contributed to the damages that led to a loss.
You will be contacted by the claim’s specialist via email, USPS Standard Mail or telephone. Please be sure to check your spam folder for any missing emails.
If your claim is denied, we will explain the reason for the denial. If the denial is based on the Tariff, which has the force and effect of law, a copy will be provided to you. You also have the right, at any time in the claims process, to file a court action, including a small claims action, according to the laws of your state.
You can help us process your claim faster by completing the online form thoroughly. Include photographs as needed, and provide complete and accurate supporting documentation such as:
, you have the power to choose a natural gas supplier.
Click “Continue” to see your options.
Or, “Cancel” to learn more about CenterPoint Energy.