Call CenterPoint Energy now for Cold Weather Rule protection
Prevent natural gas service disconnection between Oct. 15 and April 15, 2016
2015-10-12T05:00:00Z

MINNEAPOLIS – Oct. 12, 2015 – CenterPoint Energy is reminding customers about certain rights and their responsibilities as it relates to the Cold Weather Rule (CWR), which protects residential customers experiencing difficulty paying their natural gas bill from having their natural gas service disconnected between Oct. 15 and April 15, 2016. While the CWR does not prevent customers from being disconnected for nonpayment, it does provide customers extra protection as defined in the CWR, but residential customers must contact CenterPoint Energy.​

“We are here to help our customers understand the Minnesota Cold Weather Rule,” said Joe Vortherms, vice president of Gas Operations in Minnesota.  “The rule not only provides additional protection for customers who anticipate having trouble paying their gas bill, it also applies to customers whose service is currently disconnected. These customers should call us now to establish a payment plan to get their natural gas service restored as the heating season begins.”

Customers who anticipate having trouble paying their entire natural gas bill, have received a Notice of Proposed Disconnection or need gas service reconnected are all urged to call CenterPoint Energy to establish a payment plan. A payment plan will include what is owed as well as the amount to be billed and will take into consideration a customer’s financial situation and any other special circumstances. The payment plan must also be agreeable to both the customer and CenterPoint Energy. If an agreed-upon payment plan cannot be reached, customers have a right to appeal under the CWR.

Under the CWR, special payment terms are available to customers who:
  • Apply for and receive Low Income Home Energy Assistance Program (LIHEAP) funding assistance in Minnesota, or
  • Meet income guidelines set by the state of Minnesota, and provide proof of income.
Call CenterPoint Energy to set up a payment plan at 1-612-372-4680 or 1-800-729-6164. For additional information, please visit CenterPointEnergy.com/ReadyForWinter.

Other helpful information:
  • In addition to calling CenterPoint Energy to discuss and establish a payment plan, company representatives are available to refer customers to social service agencies who may have energy assistance funds.
  • Customers can also sign up for CenterPoint Energy’s Average Monthly Billing Plan, which spreads natural gas costs throughout the year, helping customers avoid payment peaks. Customers can sign up online through My Account at CenterPointEnergy.com/Register or by calling CenterPoint Energy.
  • The Minnesota Department of Commerce maintains a website that provides information on energy efficiency and heating assistance programs. 
  • Customers interested in helping others pay their natural gas bill can support the Salvation Army’s HeatShare program. Visit The Salvation Army’s website to make a donation.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com​.

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CenterPoint Energy announces concurrent public offerings of $1.50 billion of Common Stock and $0.75 billion of Depositary Shares representing interests in Series B Mandatory Convertible Preferred Stock

Houston – Sept. 24, 2018 – CenterPoint Energy, Inc. (NYSE: CNP) today announced the commencement of concurrent underwritten public offerings of $1,500,000,000 of shares of common stock and 15,000,000 depositary shares, each representing a 1/20th interest in a share of its Series B Mandatory Convertible Preferred Stock (Series B Preferred Stock), subject to market and other conditions. Each share of Series B Preferred Stock will have a liquidation preference of $1,000 (equivalent to $50 per depositary share). In addition, CenterPoint Energy intends to grant the underwriters in each respective offering a 30-day option to purchase up to an additional $225,000,000 of shares of common stock and up to an additional 2,250,000 depositary shares.

CenterPoint Energy intends to use the net proceeds from these offerings to finance a portion of the cash consideration in connection with its pending merger with Vectren Corporation (Vectren Merger), as well as a portion of the related fees and expenses. If for any reason the Vectren Merger is not completed, CenterPoint Energy expects to use the net proceeds from these offerings for general corporate purposes, which may include, at its sole discretion, exercising its option to redeem the Series B Preferred Stock and the corresponding depositary shares for cash, debt repayment, including repayment of commercial paper, capital expenditures, investments and repurchases of its common stock at the discretion of its board of directors.

The common stock and the depositary share offerings are separate registered public offerings made by means of separate prospectus supplements and are not contingent on one another. In addition, neither offering is or will be contingent on the consummation of the proposed Vectren Merger.

Morgan Stanley, Goldman Sachs & Co. LLC, Citigroup and Wells Fargo Securities are acting as joint book-running managers of the concurrent offerings. 

Each depositary share entitles the holder of such depositary share, through the depositary, to a proportional fractional interest in the rights and preferences of the Series B Preferred Stock, including conversion, dividend, liquidation and voting rights, subject to the terms of the deposit agreement. Unless previously converted or redeemed, each share of Series B Preferred Stock will automatically convert on or around September 1, 2021, into a number of shares of CenterPoint Energy's common stock based on the applicable conversion rate, and each depositary share will automatically convert into a number of shares of common stock equal to a proportionate fractional interest in such shares of common stock. The conversion rates, dividend rate and other terms of the Series B Preferred Stock will be determined at the time of pricing of the offering of the depositary shares.

Each offering will be made pursuant to CenterPoint Energy's effective shelf registration statement on Form S-3, as amended, previously filed with the Securities and Exchange Commission (SEC). Each offering will be made only by means of a prospectus and related prospectus supplement meeting the requirements of Section 10 of the Securities Act of 1933, as amended. Copies of the prospectus supplement and accompanying base prospectus meeting such requirements related to each offering may be obtained free of charge from the SEC's website, www.sec.gov or from:

 

Morgan Stanley & Co. LLC

Attention: Prospectus Department

180 Varick St. 2nd Fl.

New York, New York 10014

 

Goldman Sachs & Co. LLC

Attention: Prospectus Department

200 West Street

New York, New York 10282

Telephone: 1-866-471-2526

Email: prospectus-ny@ny.email.gs.com

 

Citigroup

c/o Broadridge Financial Solutions

1155 Long Island Avenue

Edgewood, New York 11717

Telephone: 1-800-831-9146

 

 

Wells Fargo Securities, LLC

Attention: Equity Syndicate Department

375 Park Avenue

New York, New York 10152

Telephone:  1-800-326-5897

Email: cmclientsupport@wellsfargo.com

Currently, no public market exists for the depositary shares. CenterPoint Energy intends to apply to list the depositary shares on the New York Stock Exchange under the symbol CNPPRB. CenterPoint Energy's common stock is listed on the New York Stock Exchange and the Chicago Stock Exchange under the symbol CNP.

This press release shall not constitute an offer to sell or the solicitation of an offer to buy any shares of common stock, any depositary shares, any shares of Series B Preferred Stock or any other securities, nor shall there be any sale of these securities in any state or jurisdiction in which such an offer, solicitation or sale would be unlawful prior to registration or qualification under the securities laws of any such state or jurisdiction.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns 54.0 percent of the common units representing limited partner interests in Enable Midstream Partners, LP, a publicly traded master limited partnership it jointly controls with OGE Energy Corp. Enable Midstream Partners, LP owns, operates and develops natural gas and crude oil infrastructure assets. With more than 8,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

This press release includes forward-looking statements that are not historical facts. Actual events and results may differ materially from those projected. Forward-looking statements in this press release include, but are not limited to, statements regarding expectations on the granting of the options to the underwriters to purchase additional shares of common stock or depositary shares, the timing and sizing of the proposed offerings, the use of proceeds from the proposed offerings, the anticipated conversion date of the Series B Preferred Stock, listing of the depositary shares on the New York Stock Exchange and the Vectren Merger.  Factors that could affect the company's ability to complete the proposed offerings include, but are not limited to, general market conditions, investor acceptance of the proposed offerings, the satisfaction of the conditions to the proposed offerings discussed in the prospectus supplements and accompanying base prospectuses and other factors discussed in CenterPoint Energy's Annual Report on Form 10-K for the fiscal year ended December 31, 2017, CenterPoint Energy's Quarterly Reports on Form 10-Q for the quarters ended March 31, 2018, and June 30, 2018, and CenterPoint Energy's other SEC filings.  Factors that could affect the company's ability to complete the Vectren Merger include, but are not limited to, the satisfaction of the conditions to the Vectren Merger discussed in the prospectus supplement and accompanying base prospectus and other factors discussed in the company's SEC filings.

 

CenterPoint Energy announces internal spin of Enable Midstream interests from CenterPoint Energy Resources Corp.

Houston – Sep. 4, 2018 - CenterPoint Energy, Inc. (NYSE: CNP) today reported the completion of an internal spin of its Enable Midstream Partners, LP (Enable) common units and interests in Enable's general partner, Enable GP, LLC (Enable GP), from CenterPoint Energy Resources Corp. (CERC) to CenterPoint Energy Midstream, Inc. (CNP Midstream).  The newly established CNP Midstream now holds all of CenterPoint Energy's interest in Enable and Enable GP except for CenterPoint Energy's investment in $363 million of Enable's 10% perpetual preferred securities.

CNP Midstream is a direct subsidiary of and is capitalized by CenterPoint Energy.  Legacy midstream indebtedness will be reduced at CERC by capital contributions in the near term and is expected to be reduced at the holding company by other sources by year-end.  CNP Midstream is not expected to be a separate Securities and Exchange Commission (SEC) registrant, nor is it expected to have its own public credit rating.

  • CenterPoint Energy's Enable common units and general partner interests now included in newly created subsidiary, CenterPoint Energy Midstream, Inc.
  • CenterPoint Energy Midstream, Inc. is capitalized by CenterPoint Energy, Inc.

This press release includes forward-looking statements. Actual events and results may differ materially from those projected. The statements in this press release regarding the reduction of legacy midstream debt, including the timing for such events, are not historical facts and are forward-looking statements. Factors that could cause actual events and results to differ from those indicated by the forward-looking statements include factors discussed in CenterPoint Energy's Annual Report on Form 10-K for the fiscal year ended December 31, 2017, CenterPoint Energy's Quarterly Reports on Form 10-Q for the quarters ended March 31, 2018 and June 30, 2018, and CenterPoint Energy's other filings with the SEC.

Risks Related to CenterPoint Energy

Important factors that could cause actual results to differ materially from those indicated by the provided forward-looking information include risks and uncertainties relating to: (1) the performance of Enable, the amount of cash distributions CenterPoint Energy receives from Enable, Enable's ability to redeem the Series A Preferred Units in certain circumstances and the value of CenterPoint Energy's interest in Enable, and factors that may have a material impact on such performance, cash distributions and value, including factors such as: (A) competitive conditions in the midstream industry, and actions taken by Enable's customers and competitors, including the extent and timing of the entry of additional competition in the markets served by Enable; (B) the timing and extent of changes in the supply of natural gas and associated commodity prices, particularly prices of natural gas and natural gas liquids (NGLs), the competitive effects of the available pipeline capacity in the regions served by Enable, and the effects of geographic and seasonal commodity price differentials, including the effects of these circumstances on re-contracting available capacity on Enable's interstate pipelines; (C) the demand for crude oil, natural gas, NGLs and transportation and storage services; (D) environmental and other governmental regulations, including the availability of drilling permits and the regulation of hydraulic fracturing; (E) recording of non-cash goodwill, long-lived asset or other than temporary impairment charges by or related to Enable; (F) changes in tax status; (G) access to debt and equity capital; and (H) the availability and prices of raw materials and services for current and future construction projects; (2) industrial, commercial and residential growth in CenterPoint Energy's service territories and changes in market demand, including the demand for CenterPoint Energy's non-rate regulated products and services and effects of energy efficiency measures and demographic patterns; (3) timely and appropriate rate actions that allow recovery of costs and a reasonable return on investment; (4) future economic conditions in regional and national markets and their effect on sales, prices and costs; (5) weather variations and other natural phenomena, including the impact of severe weather events on operations and capital; (6) state and federal legislative and regulatory actions or developments affecting various aspects of CenterPoint Energy's and Enable's businesses, including, among others, energy deregulation or re-regulation, pipeline integrity and safety and changes in regulation and legislation pertaining to trade, health care, finance and actions regarding the rates charged by our regulated businesses; (7) CenterPoint Energy's expected timing, likelihood and benefits of completion of CenterPoint Energy's pending merger with Vectren Corporation (Vectren), including the timing, receipt and terms and conditions of any required approvals by governmental and regulatory agencies that could reduce anticipated benefits or cause the parties to delay or abandon the pending transactions, as well as the ability to successfully integrate the businesses and realize anticipated benefits, the possibility that long-term financing for the pending transactions may not be put in place before the closing of the pending transactions or that financing terms may not be as expected and the risk that the credit ratings of the combined company or its subsidiaries may be different from what CenterPoint Energy expects; (8) tax legislation, including the effects of the comprehensive tax reform legislation informally referred to as the Tax Cuts and Jobs Act (which includes any potential changes to interest deductibility) and uncertainties involving state commissions' and local municipalities' regulatory requirements and determinations regarding the treatment of excess deferred income taxes and CenterPoint Energy's rates; (9) CenterPoint Energy's ability to mitigate weather impacts through normalization or rate mechanisms, and the effectiveness of such mechanisms; (10) the timing and extent of changes in commodity prices, particularly natural gas, and the effects of geographic and seasonal commodity price differentials on CenterPoint Energy and Enable; (11) actions by credit rating agencies, including any potential downgrades to credit ratings; (12) changes in interest rates and their impact on CenterPoint Energy's costs of borrowing and the valuation of its pension benefit obligation; (13) problems with regulatory approval, construction, implementation of necessary technology or other issues with respect to major capital projects that result in delays or in cost overruns that cannot be recouped in rates; (14) local, state and federal legislative and regulatory actions or developments relating to the environment, including those related to global climate change; (15) the impact of unplanned facility outages; (16) any direct or indirect effects on CenterPoint Energy's or Enable's facilities, operations and financial condition resulting from terrorism, cyber-attacks, data security breaches or other attempts to disrupt CenterPoint Energy's businesses or the businesses of third parties, or other catastrophic events such as fires, earthquakes, explosions, leaks, floods, droughts, hurricanes, pandemic health events or other occurrences; (17) CenterPoint Energy's ability to invest planned capital and the timely recovery of CenterPoint Energy's investment in capital; (18) CenterPoint Energy's ability to control operation and maintenance costs; (19) the sufficiency of CenterPoint Energy's insurance coverage, including availability, cost, coverage and terms and ability to recover claims; (20) the investment performance of CenterPoint Energy's pension and postretirement benefit plans; (21) commercial bank and financial market conditions, CenterPoint Energy's access to capital, the cost of such capital, and the results of CenterPoint Energy's financing and refinancing efforts, including availability of funds in the debt capital markets; (22) changes in rates of inflation; (23) inability of various counterparties to meet their obligations to CenterPoint Energy; (24) non-payment for CenterPoint Energy's services due to financial distress of its customers; (25) the extent and effectiveness of CenterPoint Energy's risk management and hedging activities, including but not limited to, its financial and weather hedges and commodity risk management activities; (26) timely and appropriate regulatory actions, which include actions allowing securitization, for any future hurricanes or natural disasters or other recovery of costs, including costs associated with Hurricane Harvey; (27) CenterPoint Energy's or Enable's potential business strategies and strategic initiatives, including restructurings, joint ventures and acquisitions or dispositions of assets or businesses (including a reduction of CenterPoint Energy's interests in Enable, if any, whether through CenterPoint Energy's decision to sell all or a portion of the Enable common units it owns in the public equity markets or otherwise, subject to certain limitations), which CenterPoint Energy cannot assure will be completed or will have the anticipated benefits to us or Enable; (28) acquisition and merger activities involving CenterPoint Energy or its competitors, including the ability to successfully complete merger, acquisition or divestiture plans; (29) CenterPoint Energy's or Enable's ability to recruit, effectively transition and retain management and key employees and maintain good labor relations; (30) the outcome of litigation; (31) the ability of retail electric providers (REPs), including REP affiliates of NRG Energy, Inc. (NRG) and Vistra Energy Corp., formerly known as TCEH Corp., to satisfy their obligations to CenterPoint Energy and its subsidiaries; (31) the ability of GenOn Energy, Inc. (formerly known as RRI Energy, Inc., Reliant Energy, Incorporated and Reliant Resources, Inc.), a wholly-owned subsidiary of NRG , and its subsidiaries, currently the subject of bankruptcy proceedings, to satisfy their obligations to CenterPoint Energy, including indemnity obligations; (33) changes in technology, particularly with respect to efficient battery storage or the emergence or growth of new, developing or alternative sources of generation; (34) the timing and outcome of any audits, disputes and other proceedings related to taxes; (35) the effective tax rates; (36) the effect of changes in and application of accounting standards and pronouncements; and (37) other factors discussed in CenterPoint Energy's Annual Report on Form 10-K for the fiscal year ended December 31, 2017, CenterPoint Energy's Quarterly Report on Form 10-Q for the quarters ended March 31, 2018 and June 30, 2018 and other reports CenterPoint Energy or its subsidiaries may file from time to time with the SEC.

Risks Related to the Merger

Important factors that could cause actual results to differ materially from those indicated by the provided forward-looking information include risks and uncertainties relating to: (1) the risk that CenterPoint Energy or Vectren may be unable to obtain governmental and regulatory approvals required for the proposed transactions, or that required governmental and regulatory approvals or agreements with other parties interested therein may delay the proposed transactions or may be subject to or impose adverse conditions or costs, (2) the occurrence of any event, change or other circumstances that could give rise to the termination of the proposed transactions or could otherwise cause the failure of the proposed transactions to close, (3) the risk that a condition to the closing of the proposed transactions or the committed financing may not be satisfied, (4) the failure to obtain, or to obtain

on favorable terms, any equity, debt or other financing necessary to complete or permanently finance the proposed transactions and the costs of such financing, (5) the outcome of any legal proceedings, regulatory proceedings or enforcement matters that may be instituted relating to the proposed transactions, (6) the receipt of an unsolicited offer from another party to acquire assets or capital stock of Vectren that could interfere with the proposed transactions, (7) the timing to consummate the proposed transactions, (8) the costs incurred to consummate the proposed transactions, (9) the possibility that the expected cost savings, synergies or other value creation from the proposed transactions will not be realized, or will not be realized within the expected time period, (10) the risk that the companies may not realize fair values from properties that may be required to be sold in connection with the merger, (11) the credit ratings of the companies following the proposed transactions, (12) disruption from the proposed transactions making it more difficult to maintain relationships with customers, employees, regulators or suppliers, and (13) the diversion of management time and attention on the proposed transactions.

 

CenterPoint Energy urges customers to be prepared for potential flooding and issues important natural gas safety tips

Houston – Sept. 4, 2018 – CenterPoint Energy has been closely monitoring and preparing for Tropical Storm Gordon, which is expected to make landfall late today. The company urges customers to follow important pre- and post-storm natural gas safety tips.

Natural Gas

  • Do not turn off your natural gas service at the meter; doing so could allow water to enter the natural gas lines. Instead, turn off the natural gas at each appliance.
  • Be alert for the smell of natural gas. If you smell gas, leave the area immediately on foot and tell others to leave, too.
  • If you smell gas, do not turn the lights on or off, smoke, strike a match, use a cell phone or operate anything that might cause a spark, including a flashlight or a generator.
  • Do not attempt to turn natural gas valves on or off. Once safely away from the area, call 888-876-5786 and CenterPoint Energy will send a trained service technician.
  • If your home was flooded, call a licensed plumber or gas appliance technician to inspect your appliances and gas piping to make sure they are in good operating condition before calling CenterPoint Energy to reconnect service. This includes outdoor gas appliances including pool heaters, gas grills and gas lights.
  • Before cleaning debris, digging on your property or to locate underground natural gas lines and other underground utility lines, call 811, the nationwide Call Before You Dig number.
  • Be aware of where your natural gas meter is located. As debris is put out for heavy trash pickup, make sure it is placed away from the meter. In many areas the meter may be located near the curb. If debris is near a gas meter, the mechanized equipment used by trash collectors could pull up the meter, damaging it and causing a potentially hazardous situation. If this happens, leave the area immediately and call CenterPoint Energy at 888-876-5786.

For more information, natural gas safety tips and other resources:

CenterPoint Energy incorporates EEI environmental, social, governance, and sustainability reporting template into annual sustainability reporting

Houston – Aug. 27, 2018 – To better serve its customers, investors and stakeholders, CenterPoint Energy (NYSE: CNP) today announced it is incorporating the Edison Electric Institute's (EEI's) Version 1 environmental, social, governance, and sustainability-related (ESG/sustainability) reporting template into its annual sustainability reporting. This approach is part of an ongoing EEI-led initiative to help provide the financial sector with more uniform and consistent ESG/sustainability data and information.

Version 1 of the EEI ESG template is the first and only industry-focused and investor-driven ESG reporting framework.

"We recognize that key ESG-related issues are integral to our performance and are important for our investors and other stakeholders," said Scott M. Prochazka, president and chief executive officer of CenterPoint Energy.  "We believe the EEI ESG template complements the Corporate Responsibility Report we published earlier this year.  Combined, these disclosures highlight our approaches on supporting environmental stewardship, enriching our communities and providing a safe, inclusive workplace." 

In order to develop industry-focused and investor-driven ESG/sustainability reporting practices, CenterPoint Energy joined an EEI working group comprised of financial industry specialists in asset management, ESG/sustainability, and investment banking; buy-side and sell-side analysts; and electric company officials from various disciplines, including accounting, environmental, ESG/sustainability, finance, treasury, investor relations, and legal.

"The electric power industry is leading the way to a clean energy future, having reduced carbon dioxide emissions nearly 27 percent below 2005 levels as of the end of 2017," said EEI President Tom Kuhn. "EEI's ESG/sustainability template will enable CenterPoint Energy to present its ESG and sustainability-related efforts in an accurate, timely, and concise manner that is favored by investors."

Over the past two years, CenterPoint Energy and EEI-led stakeholder working groups developed the EEI ESG template, which encourages voluntary reporting of ESG/sustainability information in both quantitative and qualitative formats. Within the quantitative section, companies are able to report sector-specific information, including data on a company's portfolio, emissions, capital expenditures, and resources. The qualitative section provides an opportunity for companies to elaborate in greater detail regarding their governance and strategy. The EEI ESG template provides information in a measurable and consistent format for investors and customers to accurately assess the long-term ESG/sustainability progression toward a clean energy future.

As a participant in Version 1 of the EEI ESG template, CenterPoint Energy is publishing its 2017 data today under the Environmental, Social and Governance section of our Investor Relations website.   

More information is available here on EEI's website.

 

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns 54.0 percent of the common units representing limited partner interests in Enable Midstream Partners, LP, a publicly traded master limited partnership it jointly controls with OGE Energy Corp. Enable Midstream Partners, LP owns, operates and develops natural gas and crude oil infrastructure assets. With more than 8,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

 

CenterPoint Energy adds seven new home protection plans for natural gas customers in Texas

Houston – Aug. 24, 2018 – CenterPoint Energy today announced it has added seven new Home Services protection plans to its current natural gas pipe and air conditioning offerings. These optional plans are available to eligible CenterPoint Energy natural gas customers in Texas.

The company has partnered with HomeServe USA Corp. (HomeServe), a provider of emergency home repair programs nationwide, to offer its Texas natural gas customers the option of purchasing protections plans from HomeServe for several household systems, including cooling systems, customer-owned natural gas lines, electric wiring, exterior water and sewer lines, water heaters, heating system and air conditioner tune ups. 

“Thousands of natural gas customers in Texas have responded positively to the program by enrolling in the cooling systems and natural gas pipes protection plans,” said Gregg Knight, senior vice president and Chief Customer Officer of CenterPoint Energy. “We’re expanding our services to customers by adding seven new protection plans to the current offerings.”

These optional service plans are designed to help protect homeowners from the inconvenience and unexpected expenses associated with normal wear and tear repairs to these critical household systems. The new seven protection plans include covered repairs due to damage from normal wear and tear, subject to various maximum benefit amounts:

  • Exterior Electric Repair for $5.49 per month – Includes weatherhead, insulator, riser, meter base and service entrance conductor repairs.
  • Interior Electric for $6.99 per month – Includes inside electric lines damaged, such as amp panels, wiring failures and faulty GFCI (ground fault circuit interrupter) outlets, and more.
  • Water Service Line for $5.99 per month – Covers leaking or blocked water service lines from the home’s outer wall to the property boundary.
  • Sewer/Septic Line for $9.99 per month – Covers leaking or blocked sewer or septic service lines from the home’s outer wall to the property boundary.
  • Water Heater for $9.99 for one or $18.99 for two – Covers repairs or replacement of a tank-based electric, natural gas or propane water heater.
  • Heating System for $13.99 per month – Covers one natural gas/propane or electric heating system.
  • Cooling System Tune-Up for $8.99 per month – Includes one 18-point tune-up for your cooling system. Up to four plans may be purchased to cover four cooling systems.
“CenterPoint Energy prides itself on being a trusted energy advisor, so we are pleased to work with HomeServe to provide our customers access to these new valuable services,” added Knight. “These new service plans are a natural extension and will provide homeowners with a low-cost, peace-of mind option for unexpected repairs to covered systems.”

The cost of the plans will be added to customers’ monthly natural gas bill. Customers can get more information and enroll via My Account Online or by contacting the CenterPoint Energy Houston call center at 1-800-752-8036. 

Existing Protection Plans: Natural Gas Pipe and Air Conditioning

  • Natural Gas Pipe Protection for $5.49 per month – Many homeowners are unaware they are responsible for the repair of any damage to the natural gas service lines from the meter to their appliances.
  • Air Conditioner Protection for $8.49 per month – Allows homeowners to have a trusted team of local contractors to quickly and expertly restore comfort in case of a cooling system breakdown.
Our partner, HomeServe, offers emergency home repair programs nationwide, has a customer service line open 24/7, and has a 99 percent customer satisfaction rating* from customers surveyed after receiving service. More information about the plans can be found at CenterPointEnergy.com/HomeServices.

*Data based on customer polls conducted between July 1, 2017 and December 31, 2017, 48 hours or more after service was performed.