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CenterPoint Energy surpasses prior restoration target, restoring 80% of impacted customers

Houston — July 13, 2024 – CenterPoint Energy has restored electricity to nearly 1.8 million customers. The company has now restored 80% of customers impacted by Hurricane Beryl and is on track to restore power to approximately 85% by the end of this weekend. 

CenterPoint has now provided estimated restoration dates to substantially all customers who are without power. As work progresses, the company may be able to restore power sooner than expected. To date, CenterPoint has largely restored customers by the estimated dates provided to them in the restoration tracker, and in many cases, earlier than expected.

“We are grateful to our crews for their tremendous efforts to remove downed trees and repair damaged infrastructure, which has resulted in getting the lights back on for 80% of our impacted customers and at a pace faster than we previously expected," said Lynnae Wilson, Senior Vice President, Electric Business. “We know there is more work to be done and are laser-focused on restoring our remaining impacted customers as safely and quickly as possible."  ​

Supporting Our Communities

To support our local communities during this challenging time, the CenterPoint Foundation is making contributions to the Salvation Army, Houston Food Bank, American Red Cross of Coastal Bend, American Red Cross of Coastal Plains, 4B Disaster Response in Galveston, and Brazoria counties, Combined Arms and Catholic Charities. CenterPoint has also continued to work hand-in-hand with community partners to position mobile generation at cooling centers, hospitals, senior living facilities, medicine storage facilities and water treatment plants. 

CenterPoint's electric customers are encouraged to enroll in Power Alert Service® to receive outage details and community-specific restoration updates as they become available. For information and updates, follow @CenterPoint for updates during inclement weather events.


2024-07-13T05:00:00Z
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CenterPoint Energy restores service to more than 1.6 million customers impacted by Hurricane Beryl

​Houston — July 13, 2024 – CenterPoint Energy crews have continued to make strong progress repairing the electric system despite high temperatures, pop-up thunderstorms and rainy conditions. As of 1 p.m. CT, the company has restored power to more than 1.6 million customers across the Greater Houston area. CenterPoint remains on track to restore approximately 85% of customers by the end of this weekend.

“We know how tough these past several days have been for our customers and our entire team is determined to restore power as safely and as quickly as we can," said Lynnae Wilson, Senior Vice President, Electric Business. “Our crews are working through the heat, storms and rain to address the more than 12,100 downed trees, as well as the impacts of billboards, portions of metal roofs and other debris carried by sustained high winds into poles, lines and other equipment. We are committed to getting the lights back on for those customers who are not yet restored."

In addition, CenterPoint has now provided estimated restoration dates to substantially all remaining customers who have not already received one. CenterPoint's online restoration status tracker is the best and most accurate resource for customers' estimated restoration dates. Please continue to call the company's customer service lines to report safety-related issues.

Important safety reminders

  • Stay alert – ask to see a company identification badge before allowing a utility worker in your home.
  • You can always call CenterPoint and ask if an employee was authorized to visit your home.
  • Always stay at least 35 feet away from downed power lines and damaged electric utility equipment.
  • Treat all down and damaged equipment as energized and report it to the company at 713-207-2222 or 800-332-7143.
  • CenterPoint is currently experiencing longer than usual hold times across its region. The Customer Service team is only accepting calls for electric and natural gas emergencies at this time.
  • If using a portable generator, place in a well-ventilated area and never run it inside to avoid a dangerous build-up of carbon monoxide.
  • Crews are working to safely restore electric service for you and your family; please be cautious around restoration crews and give them plenty of room to safely assess damage and make repairs.​

CenterPoint's electric customers are encouraged to enroll in Power Alert Service® to receive outage details and community-specific restoration updates as they become available. For information and updates, follow @CenterPoint for updates during inclement weather events.


2024-07-13T05:00:00Z
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CenterPoint Energy now expects to restore approximately 85% of impacted customers by the end of this weekend

​​​Houston — July 12, 2024 – CenterPoint Energy's crews are now on track to restore power to approximately 85% of impacted customers by the end of this weekend, as crews continue to make strong progress in spite of this afternoon's challenging weather. In addition, CenterPoint expects to provide restoration dates tonight to substantially all impacted customers who have not already received one.

This afternoon, severe thunderstorms moved through the Greater Houston area, causing crews to pause work due to safety concerns. Notwithstanding those delays, the company has restored power to more than 1.5 million customers, which is ahead of its previous expectations.  

“Despite this afternoon's weather, we are building on our momentum and currently restoring power at a stronger pace than we previously expected," said Lynnae Wilson, Senior Vice President, Electric Business. “We are deeply grateful to the men and women who are working tirelessly in hot, humid and stormy conditions to restore power to every last customer. As crews continue to work as safely and as quickly as possible, we ask for our community's help in keeping them safe."

Our commitment goes beyond restoration

To support our local communities during this challenging time, the CenterPoint Foundation is making contributions to the Houston Food Bank, American Red Cross of Coastal Bend, American Red Cross of Coastal Plains, 4B Disaster Response in Galveston, and Brazoria counties, Combined Arms and Catholic Charities. CenterPoint has also continued to work hand-in-hand with community partners to position mobile generation at cooling centers, hospitals, senior living facilities and water treatment plants.

CenterPoint's electric customers are encouraged to enroll in Power Alert Service® to receive outage details and community-specific restoration updates as they become available. For information and updates, follow @CenterPoint for updates during inclement weather events.​

2024-07-12T05:00:00Z
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CenterPoint Energy restores more than 1.4 million impacted customers

Houston July 12, 2024 – CenterPoint Energy crews continued to work last night into the morning, and the company has now restored more than 1.4 million customers — ahead of its restoration expectations for today. In addition, today, CenterPoint will be providing estimated restoration dates for substantially all impacted customers who haven't already received one.

“We are encouraged by the tremendous progress we have made as we track ahead of our restoration expectations. We are not going to stop until every impacted customer is back online," said Lynnae Wilson, Senior Vice President, Electric Business. “Many of the outages we have resolved have related to trees and other vegetation damaging our electrical equipment in the sustained high winds we experienced during the storm. Since Monday, crews have replaced over 2,000 poles and addressed damage from more than 6,000 trees impacting lines and other electrical equipment."

Tree crews started working as soon as it was safe to go out after the hurricane passed. Since Monday afternoon, approximately 840 tree crews addressed damage from the thousands of trees to restore power. One tree can take multiple hours to complete depending on severity of the situation. Before our crews can begin to work on getting the tree off our facilities, they must ground for the lines in order to ensure the safety of our crews and the public.

Important Safety Reminders

  • Stay alert – ask to see a company identification badge before allowing a utility worker in your home.
  • You can always call CenterPoint and ask if an employee was authorized to visit your home.
  • Always stay at least 35 feet away from downed power lines and damaged electric utility equipment.
  • Treat all down and damaged equipment as energized and report it to the company.
  • If using a portable generator, place in a well-ventilated area and never run it inside to avoid a dangerous build-up of carbon monoxide.
  • Crews are working to safely restore electric service for you and your family; please be cautious around restoration crews and give them plenty of room to safely assess damage and make repairs. 

CenterPoint's electric customers are encouraged to enroll in Power Alert Service® to receive outage details and community-specific restoration updates as they become available. For information and updates, follow @CenterPoint for updates during inclement weather events.​

2024-07-12T05:00:00Z
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CenterPoint Energy expects to restore 80% of impacted customers by the end of the day Sunday, July 14

Houston July 11, 2024 – CenterPoint Energy continues to work day and night and has successfully restored power to more than 1.2 million customers. The company now expects to restore 80% of impacted customers by the end of the day Sunday, July 14.

CenterPoint's 12,000-strong restoration workforce has already begun rebuilding the electric system in the hardest-hit areas in the storm's direct path, including Brazoria County, Fort Bend County and up the I-45 corridor to the Woodlands. In areas with significant structural damage, customers could experience prolonged outages, while crews work to install thousands of new distribution poles and new overhead conductors, as well as other critical electrical equipment.

Additionally, by tonight, the company will provide estimated restoration dates for 70% of customers who are currently out. On Friday, the company expects to be able to provide estimated restoration dates for substantially all impacted customers. At this stage, the company is providing estimated dates for restoration to help customers plan. As work progresses, the company may be able to restore power sooner than expected.

“We're building significant momentum in our restoration efforts, which is a testament to our crews' hard work and dedication to restoring power as safely and quickly as possible," said Lynnae Wilson, Senior Vice President, Electric Business. “Our first priority is getting the lights back on. At the same time, we have seen firsthand the devastation our neighbors are facing and our commitment to the community goes beyond restoration efforts."

Supporting Our Communities

To further support the members of our community most impacted by the devastating hurricane, CenterPoint has launched multiple initiatives. The CenterPoint Foundation has contributed to a number of disaster relief organizations, including the American Red Cross of Coastal Bend, 4B Disaster Response in Galveston and Brazoria counties, Combined Arms and Catholic Charities. The company has also provided more than 30,000 bottles of water to cooling centers and other distribution centers throughout the greater Houston area as well as meals to first responders and is continuing to deliver supplies to meet other immediate needs. We are also working with community partners to position mobile generation at cooling centers, hospitals, senior living facilities and water treatment plants. ​

CenterPoint's electric customers are encouraged to enroll in Power Alert Service® to receive outage details and community-specific restoration updates as they become available. For information and updates, follow @CenterPoint for updates during inclement weather events.  


2024-07-11T05:00:00Z
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CenterPoint Energy provides customer restoration update

Houston July 11, 2024 – To help customers who remain without power plan around their outages, CenterPoint Energy will begin providing estimated restoration times on its restoration status tracker before noon today.

To date, CenterPoint has restored more than 1.1 million customers impacted by Hurricane Beryl and expects to have an additional 400,000 customers restored by the end of day Friday, July 12, and a further 350,000 customers restored by the end of day Sunday, July 14.

Hurricane Beryl caused significant structural damage across CenterPoint's service area, including along the coast where parts of the electric system will need to be rebuilt. The hardest-hit areas include Brazoria, where the hurricane made landfall, Matagorda and up the I-45 corridor to the Woodlands. Trees across the Greater Houston area also contributed heavily to the outages as they were vulnerable due to significant freezes, drought and heavy rain over the past three years. In the hardest-hit areas, customers could experience prolonged outages.

“We understand how difficult it is for our customers to be without power, particularly in this summer heat," said Lynnae Wilson, Senior Vice President, Electric Business. “Having substantially completed our damage assessment and restoration of customers impacted by circuit related outages, our crews are now focusing on repairing more localized damage, including in the hardest-hit areas. We know that our customers are counting on us, and we are committed to working as safely and quickly as we can until every last customer is back on."

CenterPoint's commitment to the community goes beyond restoration efforts, and the company has begun making contributions to organizations supporting disaster recovery, including the American Red Cross of Coastal Bend, 4B Disaster Response in Galveston and Brazoria counties, Combined Arms and Catholic Charities. The company is also collaborating with other community partners to provide water, ice and meals to meet other immediate needs.​

CenterPoint's electric customers are encouraged to enroll in Power Alert Service® to receive outage details and community-specific restoration updates as they become available. For information and updates, follow @CenterPoint for updates during inclement weather events.  


2024-07-11T05:00:00Z
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CenterPoint Energy provides customer restoration update

Houston July 10, 2024 – CenterPoint Energy has restored more than 1 million of the 2.26 million customers impacted by Hurricane Beryl in the first 55 hours of its restoration efforts, and continues to focus on restoring customers without power. Based on its continued progress, the company expects to have an additional 400,000 customers restored by the end of the day on Friday, July 12 and an additional 350,000 customers restored by the end of the day on Sunday, July 14.

  • Company achieves goal of restoring 1 million customers by end of the day today
  • Additional 400,000 impacted customers expected to be restored by the end of the day on Friday, July 12; 350,000 more by the end of the day on Sunday, July 14
  • More specific estimated restoration times for customers to begin tomorrow ​

CenterPoint's crews are nearing completion on damage assessment, with more than 8,500 miles of its circuits walked and thousands of miles flown across the Greater Houston area. Crews have identified extensive tree damage across the company's system. Trees across the Greater Houston area were particularly vulnerable due to three unusual years of weather, including significant freezes, drought and heavy rain this past spring. Downed trees and a significant amount of tree debris had a major impact on CenterPoint's distribution system of poles and wires. As crews see tree damage blocking circuits and causing outages, they have been removing it to quickly restore impacted customers.

“Our restoration progress so far reflects our continued commitment to deliver on our promises to our customers," said Lynnae Wilson, Senior Vice President, Electric Business. “We are fully focused on achieving our next restoration goals, while continuing to address the issues in the hardest-hit areas where there is major damage to our equipment and infrastructure."​

With sustained near hurricane-force winds and higher gusts as it moved well inland, Hurricane Beryl caused significant structural damage in some areas, including along the coast where parts of the electric system will need to be rebuilt. There was also major damage away from the coast related to the density of Houston and the electric infrastructure that serves it. Parts of these areas are also expected to experience prolonged outages. CenterPoint understands how important it is for customers to be able to plan around their outages, so more specific estimated restoration times will be available tomorrow.

CenterPoint's electric customers are encouraged to enroll in Power Alert Service® to receive outage details and community-specific restoration updates as they become available. For information and updates, follow @CenterPoint for updates during inclement weather events. 

 


2024-07-10T05:00:00Z
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CenterPoint Energy restores service to nearly 1 million customers impacted by Hurricane Beryl within 48 hours after storm exits area

Houston July 10, 2024 – In the approximately 48 hours since Hurricane Beryl exited CenterPoint Energy's service area, the company has continued its progress restoring power to its 2.26 million impacted customers. As of 1 p.m. CT, CenterPoint has restored electricity to more than 914,000 customers, representing 40% of the customers impacted by Hurricane Beryl.

“We take our responsibility of serving our customers and working as safely and as quickly as possible to restore service very seriously," said Lynnae Wilson, Senior Vice President, Electric Business. “At the same time, we fully understand our customers are hot and growing more impatient with their outages."

Despite maintaining much of its strength, as well as hurricane-force winds and higher gusts as it moved through CenterPoint's service area, the company's overall system largely operated as intended during the storm, including its transmission towers, high-voltage lines and substations, which did not experience significant damage. The outages addressed to this point in the process have been largely related to CenterPoint's distribution system of poles and wires, which is designed to lock out in order to prevent further damage from debris and protect public safety – similar to a home electrical breaker tripping as a safety measure. However, certain parts of CenterPoint's service area experienced major damage, especially along the coast where its system will need to be rebuilt. Uprooted and downed trees on poles and wires have also caused significant damage in many areas across Greater Houston.

CenterPoint's response actions have included mobilizing more than 12,000 restoration personnel, including mutual assistance professionals from Texas, Alabama, Arkansas, California, Florida, Indiana, Kentucky, Louisiana, Ohio, Oklahoma, New Mexico, Tennessee, and West Virginia. In addition, available employees from CenterPoint's natural gas business are supporting the electric restoration efforts.

The company has increased its staging sites to 18, the most it has ever stood up for a storm response. The sites are strategically positioned to support safe, effective and efficient deployment into the field. CenterPoint has also deployed nine mobile generation units, including to cooling centers, water treatment facilities, hospitals and assisted living centers, and expects to deploy more in the coming days.

CenterPoint also recognizes that customers need information about the status of their service. The company is in the process of moving its Outage Tracker to a cloud-based tool that can accommodate a significant increase in traffic during a storm response. CenterPoint has published a new tracker that provides initial restoration status for customers. The purpose of the new restoration status tracker and other resources is for customers to better understand the restoration process and to give general direction on restoration activities. As the company continues its progress on damage assessment, it expects to provide more specific estimated restoration times beginning tomorrow morning. ​

CenterPoint's electric customers are encouraged to enroll in Power Alert Service® to receive outage details and community-specific restoration updates as they become available. For information and updates, follow @CenterPoint for updates during inclement weather events.  


2024-07-10T05:00:00Z
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CenterPoint Energy publishes initial restoration status tracker and provides customer restoration update

Houston July 9, 2024 – In the approximately 30 hours since Hurricane Beryl exited CenterPoint Energy's service area yesterday afternoon, the company has continued its progress restoring power to the 2.26 million impacted customers. As of 8 p.m. CT, CenterPoint has restored electricity to more than 850,000 customers, representing more than one-third of customers impacted by Hurricane Beryl.

  • Restored more than one-third of outages within first 30 hours of restoration process
  • Damage assessment well underway; CenterPoint remains confident in restoring 1 million customers within 48 hours of storm's exit from area
  • Company providing initial restoration status tracker for customers​

With damage assessment well underway, CenterPoint remains confident it will restore 1 million impacted customers within 48 hours of the restoration process. Following the hurricane's exit from its system, as part of its damage assessment process, the company walked approximately 4,500 miles of its circuits on foot and supplemented its damage assessment by using helicopter and drone surveillance to inspect damage across its service territory, and in particular, some of the hardest-hit areas in its service territory, including Baytown, Bellaire, Brazoria, Galveston and South Houston.

Although the “dirty side" of Hurricane Beryl directly impacted a majority of the company's 5,000-square-mile system, resulting in downed trees, branches and other debris affecting its distribution poles and wires, CenterPoint's overall system largely operated as intended. In fact, the backbone of CenterPoint's grid, including its transmission towers, high-voltage lines and substations, did not experience significant damage. The outages the company has addressed to this point were largely related to its distribution system, which is designed to lock out in order to prevent further damage from debris and protect public safety. Because of this design feature, CenterPoint was able to safely and quickly restore these outages. As damage assessment progresses, it will continue to address these debris-related outages. To the extent there is structural damage, outages may be prolonged.

“We have made solid progress and exceeded the number of customer restorations following Hurricane Ike, but we have a lot of important work ahead, especially in the hardest-hit areas where the work will be more complex and time-consuming," said Lynnae Wilson, Senior Vice President, Electric Business. “We know we have a lot of customers counting us to do our jobs as safely and quickly as possible, and that will continue to be our highest priority."

CenterPoint recognizes that its customers need information about the status of their service. The company has published a new tracker that will provide initial restoration status for customers. As CenterPoint completes its damage assessment in the coming days, it will provide more detailed information about expected restoration timing.

CenterPoint's electric customers are encouraged to enroll in Power Alert Service® to receive outage details and community-specific restoration updates as they become available. For information and updates, follow @CenterPoint for updates during inclement weather events. 

2024-07-09T05:00:00Z
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CenterPoint Energy restores more than 640,000 customers impacted by Hurricane Beryl

Houston July 9, 2024 – CenterPoint Energy is working around-the-clock to restore power to the 2.26 million customers affected by Hurricane Beryl. The storm significantly impacted CenterPoint's service territory, with damaging winds reaching 97-miles-per-hour in Brazoria County, 89-miles-per-hour in Harris County, and 78-miles-per-hour in Galveston County, according to the Houston-Galveston National Weather Service. ​

The destructive winds caused significant damage to certain parts of the electric grid, including hard-hit areas such as Galveston, where 250 poles on a single circuit are down and Brazoria County, where hundreds of trees are uprooted and on power lines.

As of 3 p.m. CT, approximately 24 hours since it was safe to release its crews into the field, CenterPoint has restored power to more than 640,000 customers, with approximately 1.6 million still affected. Based on current progress with its damage assessment and restoration efforts, CenterPoint continues to expect to have 1 million of the 2.26 million impacted customers restored by the end of the day tomorrow. As restoration progresses, CenterPoint will provide customers with more detailed service restoration expectations.

CenterPoint tracked Hurricane Beryl from its initial development and took steps to secure mutual assistance support before the storm made landfall. Crews were positioned in locations where they would be safe when the storm hit. As soon as it was safe to do so yesterday, CenterPoint deployed crews into the field to begin damage assessment, cut-and-clear and restoration. The company has secured nearly 12,000 frontline workers to support restoration efforts.

“We want our customers to know that our preparation for hurricane season is something we focus on year-round. For this event, we are using all available resources to safely and quickly restore power to those who have been impacted. We understand how difficult it is to be without electricity in July and we are committed to working around-the-clock until every last customer is restored," said Lynnae Wilson, Senior Vice President, Electric Business. “We appreciate the hard work from mutual assistance utilities and first responders who are supporting our efforts."

The company continues to prioritize its restoration efforts on essential facilities critical to health and public safety. CenterPoint has deployed its mobile generation units, including an emergency facility, a cooling center and a non-profit organization serving families with seriously ill children.

CenterPoint will continue to provide general outage information such as total outage counts – updated approximately every 5 to 15 minutes – at CenterPointEnergy.com/StormCenter. CenterPoint's electric customers are encouraged to enroll in Power Alert Service® to receive outage details and community-specific restoration updates as they become available. For information and updates, follow @CenterPoint for updates during inclement weather events.

2024-07-09T05:00:00Z