CenterPoint Energy urges customers to prepare for winter heating season
Bill assistance and energy-saving resources available as natural gas prices could drive increase to customer bills
2024-10-09T05:00:00Z

Evansville, Ind. – Oct. 9, 2024 – CenterPoint Energy is encouraging customers in its Indiana South natural gas territory to prepare for an increase in natural gas bills this heating season. Last winter, customers benefited from lower wholesale natural gas prices due to a less volatile natural gas market. However, this year, natural gas commodity costs are projected to increase over last year's heating season as demand is projected to continue to grow. These factors may lead to higher bills compared to last year. Yesterday, the Energy Information Administration (EIA) issued its 2024-2025 winter outlook forecasting heating bills. As a reminder, CenterPoint does not make any profit from the overall cost of natural gas; it is passed on to customers at cost.

This year, based upon projected natural gas commodity costs and normal winter weather, customers can expect to pay on average $129 a month, over the 5-month heating season of November through March. By comparison, last year's average bill amount for the 5-month period was around $110 a month.

“With natural gas prices projected to increase this winter, we encourage customers to explore all available resources as soon as they can," said Ashley Babcock, Vice President, Indiana and Ohio Gas. “For customers who may be facing financial hardship, we have tips, tools and programs to help them manage their bills and save energy."​

CenterPoint utilities are not allowed to markup from the purchase and sale of natural gas. Natural gas is a commodity bought and sold in a national deregulated market where prices fluctuate daily due to supply and demand.

Only natural gas costs actually incurred and approved by the Indiana Utility Regulatory Commission are recovered from customers. CenterPoint purchases natural gas on behalf of its customers and then passes those costs on to customers through the gas cost adjustment, which is listed on the bill as “Gas Cost Charge."

Even with these increases, natural gas continues to be one of the most affordable heating sources for most customers in Indiana. In fact, CenterPoint gas customers in the utility's Indiana South territory who heated their homes with natural gas last year saved up to $790 compared to those who heated their homes with propane.

It is important to remember bills will vary by customer depending on the size and age of the home, number of gas appliances, number of people in the household, thermostat settings and levels of insulation. ​

Customers are encouraged to take advantage of CenterPoint's array of payment assistance options as well as energy-saving tips and energy efficiency programs to help mitigate the impact on bills.

 

  • Energy Assistance Program (EAP): State and federal utility assistance dollars are available for income-eligible customers. Those that fall within 60 percent of state median income should visit their local community action agency to sign up for the EAP. To apply for the EAP, customers should call 1-800-872-0371 to locate their nearest community action agency. Customers may also apply any time at the Indiana Housing and Community Development Authority website at www.EAP.ihcda.in.gov.
  • Universal Service Program (USP): All eligible natural gas heating customers who apply and qualify for EAP will automatically be enrolled in the USP, which provides additional gas bill reductions that range from 15 to 32 percent of the total bill received (not including EAP benefits) in the months of December through May. The USP, which has been in place since 2005, is the result of a collaborative effort by CenterPoint Energy, Citizens Energy Group, the Indiana Office of Utility Consumer Counselor, Citizens Action Coalition and a group representing industrial customers.
  • Due Date Extension and Payment Arrangement: These are two free offerings available to customers in need of a special payment plan to temporarily keep their service connected and better manage energy costs.
  • Energy Efficiency Resources: CenterPoint offers energy efficiency tips, appliance rebates and energy-saving tools to help customers lower their natural gas bills. All Indiana residential and small commercial natural gas customers are eligible. Visit CenterPointEnergy.com/SmartSavings or call 1-866-240-8476 for a list of rebates, qualifying appliances and energy efficiency tips.
  • Budget Bill: Under this billing plan, a customer's estimated costs for gas service are spread in equal amounts throughout the year. This leveling of monthly bill amounts reduces the need to pay the full amount in the winter and spreads some of those higher bill charges into the non-heating months. Customers can learn more and enroll for free at CenterPointEnergy.com or by calling 1-800-227-1376.

Customers needing further financial assistance are also encouraged to apply for programs available through local community action agencies and local non-profits. 

CenterPoint Energy's Indiana South territory delivers natural gas to approximately 115,000 customers in Daviess, Gibson, Knox, Martin, Pike, Posey, Spencer, Vanderburgh and Warrick counties.

Forward Looking Statement:
This news release includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. When used in this news release, the words "anticipate," "believe," "continue," "could," "estimate," "expect," "forecast," "goal," "intend," "may," "objective," "plan," "potential," "predict," "projection," "should," "target," "will" or other similar words are intended to identify forward-looking statements. These forward-looking statements are based upon assumptions of management which are believed to be reasonable at the time made and are subject to significant risks and uncertainties. Actual events and results may differ materially from those expressed or implied by these forward-looking statements. Any statements in this news release regarding future events, such as the potential increases in natural gas prices, potential increases in customers' natural gas bills, potential savings that customers may achieve, including through the use of natural gas, and any other statements that are not historical facts are forward-looking statements. Each forward-looking statement contained in this news release speaks only as of the date of this release.

Important factors that could cause actual results to differ materially from those indicated by the provided forward-looking information include, but are not limited to, risks and uncertainties relating to: Important factors that could cause actual results to differ materially from those indicated by the provided forward-looking information include, but are not limited to, risks and uncertainties relating to: (1) CenterPoint Energy's business strategies and strategic initiatives; (2) changes in market demand; (3) CenterPoint Energy's ability to fund and invest planned capital and the timely recovery of CenterPoint Energy's investments; (4) financial market conditions; (5) general economic and political conditions; (6) the timing and impact of regulatory proceedings and actions and legal proceedings; (7) effects of competition; (8) catastrophic events including public health threats; (9) weather variations and the impact of climate change; (10) changes in business plans; (11) continued disruptions to the global supply chain including volatility in commodity prices; (12) changes in technology; (13) legislative actions, including tax and developments related to the environment such as global climate change, air emissions, carbon, waste water discharges and the handling of coal combustion residuals; (14) CenterPoint Energy's ability to execute on its initiatives, targets and goals and operations and maintenance goals and (15) other factors discussed CenterPoint Energy's Annual Report on Form 10-K for the fiscal year ended December 31, 2023 and CenterPoint Energy's Quarterly Reports on Form 10-Q for the quarters ended March 31, 2024 and June 30, 2024, including in the “Risk Factors" and “Cautionary Statement Regarding Forward-Looking Information" sections of such reports, and other reports CenterPoint or its subsidiaries may file from time to time with the Securities and Exchange Commission.

​

 Recent News

 

 
CenterPoint Energy continues preparedness actions and positions resources ahead of potential severe weather in the Greater Houston area beginning Saturday afternoon and into Sunday

HOUSTON – March 7, 2026 – CenterPoint Energy's Emergency Operations Center remains activated today as the company continues executing preparedness actions ahead of potential severe weather across the Greater Houston area Saturday afternoon and evening, including scattered showers, thunderstorms and lightning. The company is monitoring forecasts, coordinating with emergency management partners and positioning resources to be prepared to respond to potential impacts to electric and natural gas service safely and as quickly as possible.

“We've been actively monitoring the weather models all week and are prepared to respond to potential impacts to our system," said Matt Lanza, CenterPoint's Manager of Meteorology. “Though the greatest potential for thunderstorms and severe weather appears to be to the north of our electric service territory on Saturday, we will continue tracking forecasts and adjusting our response plans. We urge customers to stay aware of evolving weather conditions and have a plan to stay safe."

What CenterPoint is doing:

  • Readying the company's resources:More than 1,400 personnel continue executing preparedness actions and will remain ready to support potential restoration efforts through Sunday.
  • Activated Emergency Operations Center: To coordinate storm response efforts throughout the weekend, the company proactively activated its Emergency Operations Center yesterday and remains ready to respond.
  • ​ Monitoring 24/7: The Meteorology team continues to track forecast developments, and the company is updating response plans as conditions evolve.
  • Pre-positioning resources: Response teams are developing plans to pre-position crews across the area to respond to any electric or natural gas service interruptions safely and as quickly as possible.
  • Coordinating with local officials: The company is providing updates to local officials and emergency management partners.

“Our crews are pre-positioned and ready to safely and quickly restore service in the event the forecasted severe weather has an impact on our system," said Jason Fabre, CenterPoint's Vice President, Special Response Team and Incident Commander. “We are committed to keeping our customers aware and informed, especially during potentially severe weather events. We urge all customers to register for Power Alert Service®, so that if outages from weather occur they can receive restoration updates directly via phone, text and email."​

What customers should do:

  • Sign up for Power Alert Service®: Get outage updates and restoration times.
  • Track outages: Bookmark our new Outage Tracker (available in English & Spanish and mobile-friendly) to see outage information in your area.
  • Stay safe: Visit Ready.gov for storm safety tips.
  • ​ Follow us: Real-time updates will be available on X and at CenterPointEnergy.com/ActionCenter.

About CenterPoint Energy, Inc.  
CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of September 30, 2025, the company had approximately $45 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit CenterPointEnergy.com. ​

More than 99.8% of CenterPoint Energy customers experienced no impacts during Saturday afternoon and evening storms; Company remains ready to respond to additional storms overnight and Sunday

​HOUSTON – March 7, 2026 – As today's wave of thunderstorms moved through the Greater Houston area, more than 99.8% of CenterPoint Energy's 2.9 million customers experienced no impacts to electric service as a result of this afternoon's severe weather. At the peak of today's storm activity, approximately 11,000 customers were without service. Since 5 p.m., crews have restored approximately 7,000 customers. As of 9:30 p.m., approximately 4,000 customers are currently without power — less than 1% of CenterPoint's 2.9 million electric customers. These numbers may continue to fluctuate as additional storms move through the area overnight and Sunday.​​

Crews have been pre-positioned across the area and are actively restoring customers experiencing outages in the areas most impacted, including northern areas of the company's electric service territory in Cypress, Humble and Katy, which experienced thunderstorms with frequent lightning and heavy rainfall.

The company's Operations Center remains activated as crews respond to outages and continue executing preparedness actions ahead of any weather impacts tomorrow. The company continues to diligently monitor forecasts, coordinate with emergency management partners and position resources to continue supporting restoration efforts and respond to any system impacts safely and as quickly as possible.

“We are committed to getting the lights back on for those customers experiencing outages following today's storms. Our crews are out right now across the Greater Houston area working to safely and quickly restore customers, while also preparing for another round of severe weather tomorrow afternoon," said Jason Fabre, CenterPoint's Vice President, Special Response Team and Incident Commander.

“As heavy rainfall continues and the threat of flooding remains across the area, we urge customers to stay prepared. We urge customers to stay aware and alert to the dangers of flood waters – and stay away from downed power lines that could be submerged in standing water. If you see a downed power line, stay at least 35 feet away and call us at 713-207-2222 to report."

CenterPoint has taken the following actions:

  • Deployed the company's resources: More than 1,400 personnel are responding to outages and supporting preparedness actions ahead of potential restoration efforts tomorrow.
  • Activated Emergency Operations Center: To coordinate storm response efforts throughout the weekend, the company proactively activated its Emergency Operations Center yesterday and remains ready to respond.
  • ​ Continued monitoring of weather 24/7: The Meteorology team continues to track forecast developments, and the company is updating response plans as conditions evolve.
  • Pre-positioned resources: Response teams have been pre-positioned in areas where storms are forecasted to impact and remain respond to any electric or natural gas service interruptions safely and as quickly as possible.
  • Continued coordination with local officials: The company is providing updates to local officials and emergency management partners.

What customers should do:

  • Sign up for Power Alert Service®: Get outage updates and restoration times.
  • Track outages: Bookmark our new Outage Tracker (available in English & Spanish and mobile-friendly) to see outage information in your area.
  • Stay safe: Visit Ready.gov for storm safety tips.
  • Follow us: Real-time updates will be available on X and at CenterPointEnergy.com/ActionCenter.

About CenterPoint Energy, Inc.  
CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving more than 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of December 31, 2025, the company had approximately $46.5 billion in assets. With approximately 8,800 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit CenterPointEnergy.com. ​

While springing forward for Daylight Saving Time, CenterPoint Energy reminds customers to perform vital safety tasks and energy efficiency actions

​MINNEAPOLIS — March 6, 2026 — Daylight Saving Time begins this Sunday, March 8, and CenterPoint Energy is reminding customers not just to use the time to adjust their clocks, but as an annual reminder to practice household safety maintenance and prepare for the warmer temperatures and longer days ahead.

“With warmer weather on the way, Daylight Saving Time is a great reminder to check and replace the batteries in smoke alarms and carbon monoxide detectors as you move your clocks forward by one hour," said Al Payton, CenterPoint Vice President of Safety and Technical Training. “Carbon monoxide is a colorless, odorless gas that is potentially poisonous if inhaled, and fire fatalities occur more often in homes without working smoke alarms. Verifying detectors function properly is one of the simple ways to protect you and your loved ones."

With spring approaching, customers can also use this season reminder to perform energy saving and safety tasks around the home, such as:

  • Changing the filters in HVAC systems: Maintaining a comfortable indoor temperature can represent approximately 50% of a home's energy use. Regular maintenance is one of the best ways to extend the life of a home's system, so swap out or clean filters to minimize costly repairs and to keep the system running efficiently.
  • Cleaning dryer vents: Help prevent fires and keep a dryer running efficiently by clearing lint out

of the duct or tube that goes from the appliance to the outdoors.

  • Sealing air leaks by caulking and weather stripping: To save energy and reduce cooling

costs, take time to caulk areas in and around a home where conditioned air may escape such as
around windows and doors or where warm air could enter.

  • Installing hot water saving measures: Showering accounts for 40% of a home's hot water use,

so energy-saving showerheads and faucet aerators can help lower energy costs and reduce hot
water use without sacrificing comfort.

  • Checking and restocking emergency kits: For items like nonperishable food, water, first aid items, flashlights and other battery-powered devices, Daylight Saving Time is a great reminder to check that emergency supplies are up to date.

By taking small steps to prepare for the longer and warmer days ahead, customers can make a difference in the safety and energy efficiency of their homes, while managing their bills. For additional efficiency tips, visit CenterPointEnergy.com/SavingsTips.


About CenterPoint Energy, Inc.

As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Minnesota, Ohio and Texas. As of December 31, 2025, the company owned approximately $46.5 billion in assets. With approximately 8,800 employees, CenterPoint and its predecessor companies have been in business for more than 150 years.

CenterPoint Energy activates Emergency Operations Center as teams continue monitoring severe weather forecasted across the Greater Houston area this weekend and preparing for potential impacts

​HOUSTON – March 6, 2026 – With the potential for severe weather, scattered showers, thunderstorms and lightning to impact the Greater Houston area from Friday night through Sunday evening, CenterPoint Energy has proactively activated its Emergency Operations Center. The company continues to diligently monitor forecasts, coordinate with emergency management partners and position resources to be prepared to respond to potential impacts to electric and natural gas service safely and as quickly as possible. ​

“We've been actively monitoring the weather models all week and are prepared to respond to potential impacts to our system," said Matt Lanza, CenterPoint's Manager of Meteorology. “Though the greatest potential for thunderstorms and severe weather appears to be to the north of our service territory on Saturday, we will continue tracking forecasts and adjusting our response plans tomorrow and throughout the weekend. We urge customers to stay aware of evolving weather conditions and have a plan to stay safe."

What CenterPoint is doing:

  • Readying the company's resources:More than 1,400 personnel are executing preparedness actions and will remain ready to support potential restoration efforts through Sunday.
  • Activating Emergency Operations Center: To coordinate storm response efforts throughout the weekend, the company has proactively activated its Emergency Operations Center.​
  • Monitoring 24/7: The Meteorology team continues to track forecast developments, and the company is updating response plans as conditions evolve.
  • Pre-positioning resources: Response teams are developing plans to pre-position crews across the area to respond to any electric or natural gas service interruptions safely and as quickly as possible.
  • Coordinating with local officials: Providing regular updates to local officials and emergency management partners.

“Keeping our customers informed is a top priority, especially during severe weather," said Jesus Soto Jr., CenterPoint Executive Vice President and Chief Operating Officer. “If outages from weather occur, our Outage Tracker is the best way to stay updated with real-time information, including estimated restoration times. We're committed to open communication and working safely and quickly to restore service."

What customers should do:

About CenterPoint Energy, Inc.  
CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of September 30, 2025, the company had approximately $45 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit CenterPointEnergy.com.​

While springing forward for Daylight Saving Time, CenterPoint Energy reminds customers to perform vital safety tasks and energy efficiency actions

​EVANSVILLE, Ind. — March 6, 2026 — Daylight Saving Time begins this Sunday, March 8, and CenterPoint Energy is reminding customers not just to use the time to adjust their clocks, but as an annual reminder to practice household safety maintenance and prepare for the warmer temperatures and longer days ahead.

“With warmer weather on the way, Daylight Saving Time is a great reminder to check and replace the batteries in smoke alarms and carbon monoxide detectors as you move your clocks forward by one hour," said Al Payton, CenterPoint Vice President of Safety and Technical Training. “Carbon monoxide is a colorless, odorless gas that is potentially poisonous if inhaled, and fire fatalities occur more often in homes without working smoke alarms. Verifying detectors function properly is one of the simple ways to protect you and your loved ones."

With spring approaching, customers can also use this season reminder to perform energy saving and safety tasks around the home, such as:

  • Changing the filters in HVAC systems: Maintaining a comfortable indoor temperature can represent approximately 50% of a home's energy use. Regular maintenance is one of the best ways to extend the life of a home's system, so swap out or clean filters to minimize costly repairs and to keep the system running efficiently.
  • Cleaning dryer vents: Help prevent fires and keep a dryer running efficiently by clearing lint out of the duct or tube that goes from the appliance to the outdoors.
  • Sealing air leaks by caulking and weather stripping: To save energy and reduce cooling costs, take time to caulk areas in and around a home where conditioned air may escape such as around windows and doors or where warm air could enter.

  • Installing hot water saving measures: Showering accounts for 40% of a home's hot water use, so energy-saving showerheads and faucet aerators can help lower energy costs and reduce hot ​water use without sacrificing comfort.

  • Checking and restocking emergency kits: For items like nonperishable food, water, first aid items, flashlights and other battery-powered devices, Daylight Saving Time is a great reminder to check that emergency supplies are up to date.

By taking small steps to prepare for the longer and warmer days ahead, customers can make a difference in the safety and energy efficiency of their homes, while managing their bills. For additional efficiency tips, visit CenterPointEnergy.com/SavingsTips.

About CenterPoint Energy, Inc.

As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Minnesota, Ohio and Texas. As of December 31, 2025, the company owned approximately $46.5 billion in assets. With approximately 8,800 employees, CenterPoint and its predecessor companies have been in business for more than 150 years.