Indianapolis, Ind. and Dayton, Ohio – Oct. 3, 2022 – CenterPoint Energy understands that an unexpected home repair can be a big disruption to daily routines and a financial hardship for many of its customers. To help address these concerns, CenterPoint Energy is introducing an optional repair service program to its residential customers in Indiana and Ohio. The program, offered through HomeServe-USA Corp., an independent provider of home repair service solutions, is designed to help customers save money and reduce the inconvenience when they experience an urgent home repair covered by the program.
The HomeServe program utilizes a network of vetted local contractors. Utilization of local contractors not only bolsters the local economy, but it also provides customers with greater peace-of-mind knowing that repairs are performed properly by contractors who are licensed, insured and background-checked.
HomeServe estimates that since 2018 CenterPoint Energy customers in its other service territories have saved more than $30 million in out-of-pocket repair expenses. Approximately 410,000 of CenterPoint Energy's customers use the protection available through this program.
Additionally, HomeServe and CenterPoint Energy's Home Service Plus business are committed to the communities they serve and are pledging $500,000 over the next five years to The Salvation Army in Indiana and the Ohio Salvation Army to support social services that benefit local communities.
"When you have an unexpected repair in your home, it can be costly," said Gregg Knight, Executive Vice President of Customer Transformation and Business Services at CenterPoint Energy. "With this expanded program from HomeServe, CenterPoint Energy customers in Indiana and Ohio can opt into a repair service plan that will make an unexpected home repair less stressful with skilled local technicians ready to serve. This is another way that we are always looking out for our customers."
Through HomeServe, a leading provider of utility sponsored home service solutions, the program is designed to help provide homeowners with protection against the expense and inconvenience of covered repairs to customer-owned natural gas lines and exterior electrical components that connect to CenterPoint Energy's electric grid and natural gas systems.
Due to normal wear and tear, these repairs to customer-owned equipment can be costly and are not typically covered by basic homeowners' insurance. Plan holders have access to a HomeServe Repair Hotline that is accessible 24-hours-a-day, 365-days-a-year to schedule local, licensed and insured contractors right to their home for repairs. With covered repairs, there are no deductibles or trip charges, and multiple service calls are available up to the benefit amount.
"HomeServe and CenterPoint Energy share a commitment to providing exceptional customer service," said Tom Rusin, CEO of HomeServe North America. "These plans are custom-designed for worry-free home repairs for CenterPoint Energy's customers."
CenterPoint Energy customers will soon receive information in the mail about the new service program from HomeServe. There is no obligation to sign up for it and program participation is voluntary. The mailings will include the CenterPoint Energy logo to indicate that the mailing is legitimate and that there is a program relationship in place between CenterPoint and HomeServe.
For more information about this program please go to www.homeserve.com or https://midwest.centerpointenergy.com/homeservices or call HomeServe toll-free at (833) 397-0314 in Indiana and (833) 397-0313 in Ohio.
About CenterPoint Energy
As the only investor-owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas. As of June 30, 2022, the company owned approximately $35 billion in assets. With approximately 8,900 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com.
About HomeServe USA
HomeServe USA Corp. (HomeServe) is a customer-focused company that enables utilities and municipalities to educate, protect and advocate for their customers who are faced with home repair emergencies. Serving more than 4.8 million customers across the U.S. and Canada and working through over 1,100 leading municipal and utility partners, HomeServe offers protection for homeowners against the expense and inconvenience of plumbing, electrical, HVAC and other home repair emergencies.
Through its network of skilled, locally based technicians, HomeServe makes a repair or install in a customer's home every 34 seconds. HomeServe is also a leading provider of residential Energy Efficiency Solutions. Over the past twelve months, HomeServe has installed almost $100 million dollars' worth of residential HVAC efficiency upgrades.
HomeServe has an exceptional customer satisfaction rating, is accredited with an A+ grade from the Better Business Bureau and is endorsed by the National League of Cities. For more information about HomeServe, a certified Great Place to Work and Stevie Awards winner for Sales and Service, please go to www.homeserve.com. Connect with HomeServe on Facebook and Twitter @HomeServeUSA and on LinkedIn @HomeServe-USA. For news and information follow on Twitter @HomeServeUSNews.
