CenterPoint Energy reports second quarter 2019 earnings of $0.33 per diluted share; $0.35 earnings per diluted share on a guidance basis, excluding certain impacts associated with the Vectren merger
Reiterate 2019 EPS guidance and 5-year guidance basis EPS growth target; Utility Operations led company to a strong second quarter performance
2019-08-07T05:00:00Z

Houston - August 7, 2019 - CenterPoint Energy, Inc. (NYSE: CNP) today reported income available to common shareholders of $165 million, or $0.33 per diluted share, for the second quarter of 2019, compared with a loss of $75 million, or $0.17 per diluted share for the second quarter of 2018. On a guidance basis, second quarter 2019 earnings were $0.35 per diluted share, excluding certain impacts associated with the Vectren merger (the merger). Second quarter 2018 earnings, on a guidance basis and excluding certain impacts associated with the merger, were $0.30 per diluted share. "We remain confident in our anticipated 2019 full-year results driven by strong performance from our utility operations and a continued focus on cost management," said Scott M. Prochazka, president and chief executive officer of CenterPoint Energy. "Integration efforts continue to progress well, and we're pleased with the strong cash flows from our non-utility businesses. These businesses continue to be a source of cash for utility investment, which promotes growth for and strengthens our utility infrastructure allowing us to serve our customers."

Business Segments

Houston Electric - Transmission & Distribution

The Houston electric - transmission & distribution segment reported operating income of $169 million for the second quarter of 2019, consisting of $160 million from the regulated electric transmission and distribution utility operations (TDU) and $9 million related to securitization bonds. Operating income for the second quarter of 2018 was $181 million, consisting of $167 million from the TDU and $14 million related to securitization bonds. Operating income for the TDU benefited primarily from rate relief, customer growth and lower operation and maintenance expenses. These benefits were more than offset by lower usage primarily due to a return to more normal weather, lower equity return, primarily related to the annual true-up of transition charges, increased depreciation and amortization expense and lower revenues related to the Tax Cuts and Jobs Act (TCJA).

Indiana Electric – Integrated

The Indiana electric – integrated segment reported operating income of $25 million for the second quarter of 2019. These results are not comparable to the second quarter of 2018 as this segment was acquired in the merger.

Natural Gas Distribution

The natural gas distribution segment reported operating income of $47 million for the second quarter of 2019, compared with $7 million for the second quarter of 2018. Operating income increased $19 million due to the gas utilities acquired in the merger. The remaining increase is primarily due to the timing of a decoupling mechanism in Minnesota, rate relief, lower operation and maintenance expenses and customer growth. These increases were partially offset by increased depreciation and amortization expense and lower revenues related to the TCJA.

Energy Services

The energy services segment reported operating income of $29 million for the second quarter of 2019, which included a mark-to-market gain of $30 million, compared with operating income of $15 million for the second quarter of 2018, which included a mark-to-market gain of $8 million. Excluding mark-to-market adjustments, the operating loss was $1 million for the second quarter of 2019 compared with operating income of $7 million for the second quarter of 2018. Operating income, excluding mark-to-market adjustments, decreased primarily due to a reduction in margins resulting from the impact of less price volatility on natural gas storage activity and increased operation and maintenance expenses.

Infrastructure Services

The infrastructure services segment reported operating income of $24 million for the second quarter of 2019. Operating income includes $7 million of merger-related expenses. These results are not comparable to the second quarter of 2018 as this segment was acquired in the merger.

Midstream Investments

The midstream investments segment reported $74 million of equity income for the second quarter of 2019, compared with $58 million in the second quarter of 2018.

Corporate and Other

The corporate and other segment reported an operating loss of $7 million for the second quarter of 2019, compared with an operating loss of $16 million for the second quarter of 2018. The operating loss for the second quarter of 2019 included $32 million of merger-related expenses. The operating loss for the second quarter of 2018 included $27 million of merger-related expenses.

Earnings Outlook
 

  • 2019 guidance basis EPS range of $1.60 - $1.70, excluding certain impacts associated with the merger:
  • Integration and transaction-related fees and expenses, including severance and other costs to achieve the anticipated cost savings as a result of the merger
  • Merger financing impacts in January, prior to the completion of the merger, due to the issuance of debt and equity securities to fund the merger that resulted in higher net interest expense, preferred stock dividend requirements and higher common stock share count
  • 2020 guidance range to be provided on fourth quarter 2019 earnings call following normal annual financial planning process
  • Fundamentals remain strong and company continues to target 5 - 7% compound annual guidance basis EPS growth for 2018-2023, using $1.60 as the starting EPS

The 2019 guidance range considers operations performance to date and assumptions for certain significant variables that may impact earnings, such as customer growth (approximately 2% for electric operations and 1% for natural gas distribution) and usage including normal weather, throughput, commodity prices, recovery of capital invested through rate cases and other rate filings, effective tax rates, financing activities and related interest rates, and regulatory and judicial proceedings as well as the volume of work contracted in our infrastructure services business.  The range also considers anticipated cost savings as a result of the merger.  The range assumes the lower end of Enable Midstream Partners, LP's (Enable) 2019 guidance range for net income attributable to common units, provided on Enable's 2nd quarter earnings call on August 6, 2019.

In providing this guidance, CenterPoint Energy uses a non-GAAP measure of adjusted diluted earnings per share that does not consider other potential impacts, such as changes in accounting standards or unusual items, including those from Enable, earnings or losses from the change in the value of ZENS and related securities, or the timing effects of mark-to-market accounting in the company's Energy Services business, which, along with the certain excluded impacts associated with the merger, could have a material impact on GAAP reported results for the applicable guidance period.  CenterPoint Energy is unable to present a quantitative reconciliation of forward looking adjusted diluted earnings per share because changes in the value of ZENS and related securities and mark-to-market gains or losses resulting from the company's Energy Services business are not estimable as they are highly variable and difficult to predict due to various factors outside of management's control.

 

  Quarter Ended ​ ​ ​ ​ ​
  June 30, 2019June 30, 2018
  Dollars
in millions
Diluted EPS Dollars
in millions
Diluted EPS
Consolidated income (loss) available to common shareholders and diluted EPS$165
$0.33
$(75)
$(0.17)
Timing effects impacting CES (1):        
Mark-to-market (gains) losses (net of taxes of $7 and $2) (2)(23)
(0.05)
(6)
(0.01)
ZENS-related mark-to-market (gains) losses:        
Marketable securities (net of taxes of $14 and $4) (2)(3)(50)(0.10)(18)(0.04)
Indexed debt securities (net of taxes of $15 and $54) (2)(4)530.112000.46
Consolidated on a guidance basis$145$0.29$101$0.24
Impacts associated with the Vectren merger:        
Impacts associated with the Vectren merger (net of taxes of $10 and $8) (2)320.06260.06
Consolidated on a guidance basis, excluding impacts associated with the Vectren merger$177$0.35$127$0.30

 
(1)   Energy Services segment

(2)   Taxes are computed based on the impact removing such item would have on tax expense.

(3)   As of and after June 14, 2018, comprised of common stock of AT&T Inc. and Charter Communications, Inc. Prior to June 14, 2018, comprised of common stock of Time Warner, Inc. and Charter Communications, Inc.

(4)   2018 results include amount associated with the acquisition of Time Warner Inc. by AT&T Inc.

 

Filing of Form 10-Q for CenterPoint Energy, Inc.

Today, CenterPoint Energy, Inc. filed with the Securities and Exchange Commission (SEC) its Quarterly Report on Form 10-Q for the quarter ended June 30, 2019. A copy of that report is available on the company's website, under the Investors section. Other filings the company makes with the SEC and certain documents relating to its corporate governance can also be found under the Investors section.

Webcast of Earnings Conference Call

CenterPoint Energy's management will host an earnings conference call on Wednesday, August 7, 2019, at 10:00 a.m. Central time/11:00 a.m. Eastern time. Interested parties may listen to a live audio broadcast of the conference call on the company's website under the Investors section. A replay of the call can be accessed approximately two hours after the completion of the call and will be archived on the website for at least one year.

Headquartered in Houston, Texas, CenterPoint Energy, Inc. is an energy delivery company with regulated utility businesses in eight states and a competitive energy businesses footprint in nearly 40 states. Through its electric transmission & distribution, power generation and natural gas distribution businesses, the company serves more than 7 million metered customers in Arkansas, Indiana, Louisiana, Minnesota, Mississippi, Ohio, Oklahoma and Texas. CenterPoint Energy's competitive energy businesses include natural gas marketing and energy-related services; energy efficiency, sustainability and infrastructure modernization solutions; and construction and repair services for pipeline systems, primarily natural gas. The company also owns 53.8 percent of the common units representing limited partner interests in Enable Midstream Partners, LP, a publicly traded master limited partnership that owns, operates and develops strategically located natural gas and crude oil infrastructure assets. With approximately 14,000 employees and approximately $34 billion in assets, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com.

This news release includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based upon assumptions of management which are believed to be reasonable at the time made and are subject to significant risks and uncertainties. Actual events and results may differ materially from those expressed or implied by these forward-looking statements. Any statements in this news release regarding future earnings, and future financial performance and results of operations, including, but not limited to earnings guidance, targeted dividend growth rate and any other statements that are not historical facts are forward-looking statements. Each forward-looking statement contained in this news release speaks only as of the date of this release.

Risks Related to CenterPoint Energy

Important factors that could cause actual results to differ materially from those indicated by the provided forward-looking information include risks and uncertainties relating to: (1) the performance of Enable Midstream Partners, LP (Enable), the amount of cash distributions CenterPoint Energy receives from Enable, Enable's ability to redeem the Enable Series A Preferred Units in certain circumstances and the value of CenterPoint Energy's interest in Enable, and factors that may have a material impact on such performance, cash distributions and value, including factors such as: (A) competitive conditions in the midstream industry, and actions taken by Enable's customers and competitors, including the extent and timing of the entry of additional competition in the markets served by Enable; (B) the timing and extent of changes in the supply of natural gas and associated commodity prices, particularly prices of natural gas and natural gas liquids (NGLs), the competitive effects of the available pipeline capacity in the regions served by Enable, and the effects of geographic and seasonal commodity price differentials, including the effects of these circumstances on re-contracting available capacity on Enable's interstate pipelines; (C) the demand for crude oil, natural gas, NGLs and transportation and storage services; (D) environmental and other governmental regulations, including the availability of drilling permits and the regulation of hydraulic fracturing; (E) recording of goodwill, long-lived asset or other than temporary impairment charges by or related to Enable; (F) changes in tax status; and (G) access to debt and equity capital; (2) CenterPoint Energy's expected benefits of the merger with Vectren Corporation (Vectren) and integration, including the outcome of shareholder litigation filed against Vectren that could reduce anticipated benefits of the merger, as well as the ability to successfully integrate the Vectren businesses and to realize anticipated benefits and commercial opportunities; (3) industrial, commercial and residential growth in CenterPoint Energy's service territories and changes in market demand, including the demand for CenterPoint Energy's non-utility products and services and effects of energy efficiency measures and demographic patterns; (4) the outcome of the pending Houston Electric rate case; (5) timely and appropriate rate actions that allow recovery of costs and a reasonable return on investment; (6) future economic conditions in regional and national markets and their effect on sales, prices and costs; (7) weather variations and other natural phenomena, including the impact of severe weather events on operations and capital; (8) state and federal legislative and regulatory actions or developments affecting various aspects of CenterPoint Energy's and Enable's businesses, including, among others, energy deregulation or re-regulation, pipeline integrity and safety and changes in regulation and legislation pertaining to trade, health care, finance and actions regarding the rates charged by our regulated businesses; (9) tax legislation, including the effects of the comprehensive tax reform legislation informally referred to as the Tax Cuts and Jobs Act (which includes any potential changes to interest deductibility) and uncertainties involving state commissions' and local municipalities' regulatory requirements and determinations regarding the treatment of excess deferred income taxes and CenterPoint Energy's rates; (10) CenterPoint Energy's ability to mitigate weather impacts through normalization or rate mechanisms, and the effectiveness of such mechanisms; (11) the timing and extent of changes in commodity prices, particularly natural gas and coal, and the effects of geographic and seasonal commodity price differentials; (12) the ability of CenterPoint Energy's and CERC's non-utility business operating in the Energy Services reportable segment to effectively optimize opportunities related to natural gas price volatility and storage activities, including weather-related impacts; (13) actions by credit rating agencies, including any potential downgrades to credit ratings; (14) changes in interest rates and their impact on CenterPoint Energy's costs of borrowing and the valuation of its pension benefit obligation; (15) problems with regulatory approval, legislative actions, construction, implementation of necessary technology or other issues with respect to major capital projects that result in delays or in cost overruns that cannot be recouped in rates; (16) the availability and prices of raw materials and services and changes in labor for current and future construction projects; (17) local, state and federal legislative and regulatory actions or developments relating to the environment, including those related to global climate change, air emissions, carbon, waste water discharges and the handling and disposal of coal combustion residuals (CCR) that could impact the continued operation, and/or cost recovery of generation plant costs and related assets; (18) the impact of unplanned facility outages or other closures; (19) any direct or indirect effects on CenterPoint Energy's or Enable's facilities, operations and financial condition resulting from terrorism, cyber-attacks, data security breaches or other attempts to disrupt CenterPoint Energy's businesses or the businesses of third parties, or other catastrophic events such as fires, ice, earthquakes, explosions, leaks, floods, droughts, hurricanes, tornadoes, pandemic health events or other occurrences; (20) CenterPoint Energy's ability to invest planned capital and the timely recovery of CenterPoint Energy's investments, including those related to the generation transition plan; (21) CenterPoint Energy's ability to successfully construct and operate electric generating facilities, including complying with applicable environmental standards and the implementation of a well-balanced energy and resource mix, as appropriate; (22) CenterPoint Energy's ability to control operation and maintenance costs; (23) the sufficiency of CenterPoint Energy's insurance coverage, including availability, cost, coverage and terms and ability to recover claims; (24) the investment performance of CenterPoint Energy's pension and postretirement benefit plans; (25) commercial bank and financial market conditions, CenterPoint Energy's access to capital, the cost of such capital, and the results of CenterPoint Energy's financing and refinancing efforts, including availability of funds in the debt capital markets; (26) changes in rates of inflation; (27) inability of various counterparties to meet their obligations to CenterPoint Energy; (28) non-payment for CenterPoint Energy's services due to financial distress of its customers; (29) the extent and effectiveness of CenterPoint Energy's and Enable's risk management and hedging activities, including but not limited to, financial and weather hedges and commodity risk management activities; (30) timely and appropriate regulatory actions, which include actions allowing securitization, for any future hurricanes or natural disasters or other recovery of costs, including costs associated with Hurricane Harvey; (31) CenterPoint Energy's or Enable's potential business strategies and strategic initiatives, including restructurings, joint ventures and acquisitions or dispositions of assets or businesses, which CenterPoint Energy and Enable cannot assure will be completed or will have the anticipated benefits to CenterPoint Energy or Enable; (32) the performance of projects undertaken by CenterPoint Energy's non-utility businesses and the success of efforts to realize value from, invest in and develop new opportunities and other factors affecting those non-utility businesses, including, but not limited to, the level of success in bidding contracts, fluctuations in volume and mix of contracted work, mix of projects received under blanket contracts, failure to properly estimate cost to construct projects or unanticipated cost increases in completion of the contracted work, changes in energy prices that affect demand for construction services and projects and cancellation and/or reductions in the scope of projects by customers and obligations related to warranties and guarantees; (33) acquisition and merger activities involving CenterPoint Energy or its competitors, including the ability to successfully complete merger, acquisition and divestiture plans; (34) CenterPoint Energy's or Enable's ability to recruit, effectively transition and retain management and key employees and maintain good labor relations; (35) the outcome of litigation; (36) the ability of retail electric providers (REPs), including REP affiliates of NRG Energy, Inc. and Vistra Energy Corp., formerly known as TCEH Corp., to satisfy their obligations to CenterPoint Energy and its subsidiaries; (37) changes in technology, particularly with respect to efficient battery storage or the emergence or growth of new, developing or alternative sources of generation; (38) the timing and outcome of any audits, disputes and other proceedings related to taxes; (39) the effective tax rates; (40) the transition to a replacement for the LIBOR benchmark interest rate; (41) the effect of changes in and application of accounting standards and pronouncements; and (42) other factors discussed in CenterPoint Energy's Annual Report on Form 10-K for the fiscal year ended December 31, 2018, CenterPoint Energy's Quarterly Report on Form 10-Q for the quarters ended March 31, 2019 and June 30, 2019 and other reports CenterPoint Energy or its subsidiaries may file from time to time with the Securities and Exchange Commission.

Use of Non-GAAP Financial Measures by CenterPoint Energy in Providing Guidance

In addition to presenting its financial results in accordance with generally accepted accounting principles (GAAP), including presentation of income available to common shareholders and diluted earnings per share, CenterPoint Energy also provides guidance based on adjusted income and adjusted diluted earnings per share, which are non-GAAP financial measures. Generally, a non-GAAP financial measure is a numerical measure of a company's historical or future financial performance that excludes or includes amounts that are not normally excluded or included in the most directly comparable GAAP financial measure. CenterPoint Energy's adjusted income and adjusted diluted earnings per share calculation excludes from income available to common shareholders and diluted earnings per share, respectively, the impact of ZENS and related securities and mark-to-market gains or losses resulting from the company's Energy Services business. CenterPoint Energy's guidance for 2019 also does not reflect certain impacts associated with the Vectren merger, which are integration and transaction-related fees and expenses, including severance and other costs to achieve anticipated cost savings as a result of the merger and merger financing impacts in January, prior to the completion of the merger due to the issuance of debt and equity securities to fund the merger that resulted in higher net interest expense, preferred stock dividend requirements and higher common stock share count. CenterPoint Energy is unable to present a quantitative reconciliation of forward-looking adjusted income and adjusted diluted earnings per share because changes in the value of ZENS and related securities and mark-to-market gains or losses resulting from the company's Energy Services business are not estimable as they are highly variable and difficult to predict due to various factors outside of management's control. These excluded items, along with the excluded impacts associated with the merger, could have a material impact on GAAP reported results for the applicable guidance period.

Management evaluates the company's financial performance in part based on adjusted income and adjusted diluted earnings per share. Management believes that presenting these non-GAAP financial measures enhances an investor's understanding of CenterPoint Energy's overall financial performance by providing them with an additional meaningful and relevant comparison of current and anticipated future results across periods. The adjustments made in these non-GAAP financial measures exclude items that Management believes does not most accurately reflect the company's fundamental business performance. These excluded items are reflected in the reconciliation tables of this news release, where applicable. CenterPoint Energy's adjusted income and adjusted diluted earnings per share non-GAAP financial measures should be considered as a supplement to, and not as a substitute for, or superior to, income available to common shareholders and diluted earnings per share, which respectively are the most directly comparable GAAP financial measures. These non-GAAP financial measures also may be different than non-GAAP financial measures used by other companies.


 Recent News

 

 

CenterPoint Energy assessing damage caused by vehicle hitting its natural gas infrastructure near Carlos, Minnesota

MINNEAPOLIS — DEC. 4, 2025 — CenterPoint Energy crews are responding to a vehicle hitting its above ground natural gas regulator station near Carlos, Minnesota. This vehicle strike by a third-party unrelated to the company is expected to cause an outage for approximately 525 customers in the Carlos and Alexandria area.

With below zero temperatures expected today and ongoing cold over the coming days, CenterPoint wants to assure customers that the company will work quickly to safely make repairs and restore service as soon as possible. The company encourages customers to use their personal emergency plan to stay safe and warm today and potentially overnight.

CenterPoint is assessing the damage to its system and is working with local officials and emergency first responders to make the area safe. The company is working to repair its infrastructure safely and as quickly as possible to minimize the number and duration of outages. Currently, the company expects that efforts to repair its system and restore affected customers could continue into tomorrow, Dec. 5, 2025.

Safety is CenterPoint's core value, and the company works to keep safety at the forefront during all repairs. If you smell natural gas, leave immediately on foot. Once safely away from the area, report the possible natural gas leak to 911 and to CenterPoint at 800-296-9815.

CenterPoint appreciates the community's patience as it works to repair its system. 

CenterPoint Energy working with the City of Carlos to temporarily turn City Hall into a warming center

​MINNEAPOLIS DEC. 4, 2025 — CenterPoint Energy crews have been working diligently to repair damage to its above ground natural gas regulator station near Carlos, Minnesota caused by a vehicle strike by a third-party unrelated to the company. Approximately 525 customers are experiencing outages in the Carlos and Alexandria areas.

Starting at 1 p.m. today and continuing into tonight, Carlos City Hall, located at 109 First Street West, Carlos, will be available for area residents as a warming center, and CenterPoint staff will be on site to provide space heaters to affected customers. The company reminds customers to use their personal emergency plan and these resources at Carlos City Hall to stay safe and warm today and potentially overnight.

CenterPoint has secured the area and is repairing its infrastructure safely and as quickly as possible. As part of this process, the company will go to each affected location to turn off natural gas meters. The company expects efforts to restore affected customers could continue into tomorrow, Dec. 5, 2025.

Safety is CenterPoint's core value, and the company works to keep safety at the forefront during all repairs. If you smell natural gas, leave immediately on foot. Once safely away from the area, report the possible natural gas leak to 911 and to CenterPoint at 800-296-9815.

CenterPoint appreciates the community's patience as it works to repair its system. 

CenterPoint Energy crews continuing work to restore service to customers in Carlos and Alexandria currently following third-party vehicle collision

Carlos City Hall at 109 First Street West remains open as a warming center; CenterPoint team members are at City Hall providing space heaters to impacted customers. 

MINNEAPOLIS DEC. 4, 2025 — CenterPoint Energy crews have completed repairs to the above-ground natural gas regulator station near Carlos, Minn., that was damaged by a vehicle strike by a third-party unrelated to CenterPoint. Crews are working safely and as quickly as possible to restore service to approximately 525 customers experiencing a natural gas outage in the Carlos and Alexandria areas and will begin the process to relight appliances at each impacted customer's location.

CenterPoint has more than 50 technicians on the scene actively supporting restoration efforts for customers experiencing a natural gas outage, and it currently expects to restore all customers who can safely receive service by the end of day tomorrow, Dec. 5, 2025.


Important Information for Customers

To restore service, technicians go door-to-door to perform a necessary safety check prior to conducting relights on each natural gas appliance in a customer's home or business. An adult 18 or older must be at the location when a technician arrives. All technicians and contractors wear ID badges and show them on request.

CenterPoint is encouraging impacted customers to activate their emergency plans and leverage available resources to stay safe and warm today and potentially overnight. Carlos City Hall, located at 109 First Street West, Carlos, remains open for area residents until 9 p.m. as a warming center, and CenterPoint staff will remain on site to provide space heaters to affected customers.

Safety is CenterPoint's core value, and all CenterPoint personnel work to keep safety at the forefront during the repair and restoration process. If you smell natural gas, leave immediately on foot. Once safely away from the area, report the possible natural gas leak to 911 and to CenterPoint at 800-296-9815.

CenterPoint appreciates the continued patience and support of its customers and communities as it works to safely restore service as quickly as possible.

CenterPoint Energy continues restoration efforts in Carlos and Alexandria; warming center to remain open through the night
Approximately 250 space heaters have been distributed to the community.

MINNEAPOLIS — Dec. 4, 2025 — CenterPoint Energy crews continue working safely and as quickly as possible to restore natural gas service to approximately 525 customers impacted by today’s outage in the Carlos and Alexandria areas following a third-party vehicle strike to an above-ground natural gas regulator station near Carlos. Repairs to the regulator station were completed earlier today and technicians are in the process of relighting appliances at each impacted customer location.

As of 9 p.m., service has been restored to more than 200 customers, and CenterPoint expects to restore service to all customers who can safely receive it by the end of day tomorrow, Dec. 5. More than 60 technicians remain on site actively supporting restoration efforts.

Important Information for Customers
To restore service, technicians go door-to-door to perform a necessary safety check prior to conducting relights on each natural gas appliance in a customer’s home or business. An adult 18 or older must be at the location when a technician arrives. All technicians and contractors wear ID badges and show them on request.

CenterPoint Energy team members will remain at the warming center at Carlos City Hall (109 First Street West) until all impacted customers have been safely relit and will continue providing space heaters to affected customers as needed. Approximately 250 space heaters have been
distributed to the community.

CenterPoint Energy extends its sincere thanks to Douglas County, the City of Carlos, the Carlos Fire Department, and the many community members who have stepped up to provide food, supplies, and support throughout the day. Their generosity has been invaluable in helping impacted customers stay safe and warm.

Safety remains CenterPoint Energy’s core value, and all personnel are working to keep safety at the forefront during the repair and restoration process. If you smell natural gas, leave immediately on foot. Once safely away from the area, report the possible natural gas leak to 911 and to CenterPoint Energy at 800-296-9815.

CenterPoint Energy appreciates the continued patience and support of its customers and communities as it works to safely restore service to all impacted customers as quickly as possible.
CenterPoint Energy expands customer support tools for southwestern Indiana
​​

EVANSVILLE, Ind. – Dec. 2, 2025 – CenterPoint Energy today announced an expanded set of online customer resources designed to give southwestern Indiana customers clearer information, easier access to billing support and more ways to stay informed about their service.

The improved online Customer Resource Hub brings billing tools, energy efficiency programs and financial assistance resources together in one place for its southwestern Indiana customers.
The hub, available at CenterPointEnergy.com/ResourceHub, supports CenterPoint's ongoing Affordability Actions and the feedback gathered during the company's initial round of Community Connect events.

“Our customers have told us they value clear information and easy access to tools, programs and support," said Mike Roeder, President of CenterPoint Energy Indiana. “The Customer Resource Hub makes it simpler to understand service, explore available programs and find resources that fit their individual needs."

Making it easier to find help in one place
Through the Customer Resource Hub, customers can access billing tools, payment options, energy efficiency programs and support resources in one location, including:

  • Find ways to save energy. Schedule a free home energy assessment, review near real-time energy usage in MyAccount, earn annual bill credits through the Smart Cycle program and explore rebates, discounts and year-round energy efficiency tips.
  • Explore assistance programs and resources. Level out monthly payments with Budget Bill, check eligibility for the federal Energy Assistance Program, learn about the Customer Assistance Fund and review options for payment extensions and payment plans through My Account Online.
  • Manage and pay bills. Sign in to My Account Online to view and pay bills, set payment reminders, download the CenterPoint Energy app and pay through Apple Pay or Google Pay and find mailing addresses and in-person locations.
  • Understand customer bills. Use the online bill guide to see how monthly charges are calculated and review electric tariffs for more detailed information about how rates are structured and approved.

More ways for customers to stay informed
As part of the Resource Hub launch, CenterPoint is highlighting recent improvements that give customers more timely updates about their service.

In early November, the company began a limited rollout of remote reconnection and disconnection capabilities for most Indiana Electric customers, paired with additional alerts and reminders designed to provide more notice before potential service interruption. These notifications – including a 24-hour text and email alert and a same-day reminder – provide clear information and more opportunities for customers to review options or take action.

In this initial period, more than two-thirds of the customers at risk of disconnection who received these notifications took steps to stay connected by setting up a payment plan, enrolling in assistance or making a payment.

As the program is fully implemented, CenterPoint encourages customers to review and update contact information by signing in to My Account Online, selecting Profile and adding or editing their mobile number and email address. Customers without internet access, or those who prefer to speak with a representative, can call 800-227-1376 for help reviewing options or updating contact information.​