Reporting

 

 

Report a natural gas leak​

To report a suspected natural gas leak, immediately leave your home, go to a safe location and call our natural gas Leak Emergency Hotline:  888-876-5786.

R​​​eport a payment made

Report a payment made at an authorized payment center

Report an natural gas outage

If you are experiencing a natural gas service disruption or outage, please call customer service. ​​
  • Beaumont area: 800-376-9663
  • East Texas area: 800-259-5544
  • South Texas area: 800-427-7142

Report a loss or damage

You may file a claim if you believe that CenterPoint Energy may have some responsibility for causing a loss you have experienced, or if you would like to report damage to CenterPoint Energy facilities caused by a third party.