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To serve you better please select from the list of service areas below to see relevant CenterPoint Energy information.
A distribution line that services as a common source of supply for at least one natural gas service line.
The company operates approximately 13,677 miles of distribution main and approximately 151 miles of transmission main in Minnesota, helping to maintain safe and reliable natural gas service to over 840,000 customers. As shown in the illustration above, a natural gas main is a source of natural gas for customers. The natural gas main connects to a service line and then a natural gas meter to provide service to a home or structure.
When CenterPoint Energy’s utility work involves upgrading a natural gas main by installing a new main and disconnecting the existing one, construction typically happens in three phases:
If your property is within the scope of construction projects, you may receive the following information based on construction activity:
Service line means a distribution line that transports gas from a common source of supply to an individual customer, to two adjacent or adjoining residential or small commercial customers, or to multiple residential or small commercial customers serviced through a meter header or manifold. A service line ends at the outlet of the customer meter or at the connection to a customer’s piping, whichever is further downstream, or at the connection to customer piping if there is no meter. A customer meter is the meter that measures the transfer of gas from an operator to a consumer.
A natural gas service line is a small-diameter pipe connecting the customer’s property to the gas main in the street. Customers will experience a short disruption of gas service as the crews are installing the gas service line. Often, the main work will involve the replacement of a gas service line from the gas main to the meter in the customer’s property.
Crews may have to dig in the ground on your property in the utility easement to complete the task of service and main distribution line replacement. If a customer’s property is disturbed, CenterPoint Energy will restore the hard and soft surfaces affected by construction at no cost to you. If your property is within the construction zone we may send these types of communication:
If you’re interested in installing a gas service line, please click here.
A gas meter is an instrument for measuring and indicating or recording the volume of natural gas that passes through it. Gas meters are used at residential, commercial, and industrial buildings that consume fuel gas supplied by a gas utility. Some of CenterPoint Energy’s construction utility work involves repairing and/or replacing natural gas meters. The replacement of natural gas meters includes:
If your property requires natural gas meter or service line replacement related to construction activities, CenterPoint Energy may send these types of communication:
CenterPoint Energy crews are systematically working to complete upgrades of residential natural gas meters in identified cities in Minnesota at no cost to the customer. Please review the project details below for more information or to see if this impacts to your service area:
View a diagram of what the “Moving Gas Meters Outside” project looks like.
Why does CenterPoint Energy need to locate my sewer lateral?
During underground gas installations there is a potential hazard of natural gas lines intersecting sewer laterals. Diversified Infrastructure Systems (DIS), an authorized CenterPoint Energy contractor, will locate the sewer lateral so the location and depth is known by the gas installation crew.
Why doesn’t the city have information on my sewer lateral location?
The sewer lateral is considered a private utility; therefore, the city does not acquire or maintain records of its location.
Why does DIS need to enter my home?
Most times the sewer lateral can be located by access from the city sewer main. However, some conditions prevent the use of the city sewer main; therefore, it must be located from the house. Every CNP employee or contractor performing the inspections will be required to carry a CenterPoint Energy identification card that includes a photograph. Do not let someone inside your home without proper identification.
What are the white markings in my yard?
As DIS is locating sewer laterals, white paint is used for temporarily marking locations. The paint is water soluble and will eventually disappear.
How is my sewer lateral located from my home?
A trained sewer professional uses a specially designed locating device which is inserted through the sewer pipe using an access point in the home such as a clean out in the basement.
What do I do if my sewer lateral backs up?
In the event you encounter a clogged sewer, please take the following steps:
Communication you may receive from CenterPoint Energy:
Sewer lateral post card
Minnesota Department of Public Safety 2010 Alert Notice
Call Before You Clear