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Welcome to our Customer Resource Hub

We're here to make managing your account simple and convenient. Whether you need to view and pay your bill, learn how to read and understand your charges, explore energy efficiency programs that can help reduce your usage, or access energy assistance resources, you'll find everything you need right here. Our team is committed to supporting you with helpful tools and programs designed to keep your service running smoothly and manageably.

How can I manage my account and pay my bill?

MyAccount online is a great way to manage all your account needs including paying your bill
Download our app from the Google Play store or the Apple Store featuring Google Pay and Apple Pay options.
You can pay by mail.
Set payment reminders to help you stay ahead.
Pay in-person at select locations.

Are there ways I can save energy at my home?

Schedule a FREE home energy assessment today to give you a guide for improvements to make.
Log into your MyAccount and review your energy usage to see where you might be able to make improvements.
Earn $67.50 in annual bill credits through our Smart Cycle program!
Simple home energy efficiency upgrades can make a big impact on your savings. Find a rebate that is right for you.
Small changes can really add up here are some great energy efficiency tips to keep in mind all year long.

I am having difficulty paying my bill. Are there resources available to help?

Levelize your bill with Budget Bill to help you balance your monthly budget.
See if you qualify for help from the Federal Energy Assistance Program.
The Customer Assistance Fund supported by CenterPoint Energy expands income qualification limits beyond state and federal levels, helping more customers!
Need more time to pay your bill? Log in to MyAccount and see your options for Payment Extensions and Payment Plans.

My bill has a lot of information on it, what does it all mean?

Use this simple guide to understand what makes up your monthly bill.
For even more details on how the rates are set, you can review our tariffs.

Other helpful tools that are available to you

The power is in your hands
Manage your communication preferences; start, stop and transfer your service; request a credit reference; manage multiple premises; and authorize multiple users to your account can all be done in just a couple clicks from your MyAccount profile.