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Welcome to our Customer Resource Hub​

We're here to make managing your account simple and convenient. Whether you need to view and pay your bill, learn how to read and understand your charges, explore energy efficiency programs that can help reduce your usage, or access energy assistance resources, you'll find everything you need right here. Our team is committed to supporting you with helpful tools and programs designed to keep your service running smoothly and manageably.

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Extreme Heat Protection: Effective when heat index reaches 95°F or higher

Your safety is our priority. When the heat index is forecast to reach 95°F or higher, we will not disconnect residential electric service for non-payment. Your electric service will stay on, and usage charges will continue to apply during protection days. We want to help you stay on top of your balance and avoid a larger bill later.

A few options that may help:

  • Payment arrangements — split a past-due balance into manageable installments.
  • Levelized Billing — spread your annual costs into equal monthly payments.
  • Assistance programs — you may qualify for Customer Assistance Fund or LIHEAP or other bill assistance.
  • Call 800-227-1376 if you would like to talk to a representative.

Would you like to talk to someone in-person​

Join us at our Customer Connect Center, CenterPoint Energy Plaza 211 NW Riverside Dr, Evansville, IN 47708, every Wednesday from 8:30 a.m. to 4:30 p.m. Get one-on-one help with your account, explore payment options, and use our self-service tools. (Please note: cash is not accepted.)

How can I manage my account and pay my bill?

Are there ways I can save energy at my home?

  • Schedule a FREE home energy assessment today to give you a guide for improvements to make.
  • Log into your MyAccount and review your energy usage to see where you might be able to make improvements.
  • Earn $67.50 in annual bill credits through our Smart Cycle program!
  • Simple home energy efficiency upgrades can make a big impact on your savings. Find a rebate that is right for you.
  • Small changes can really add up here are some great energy efficiency tips to keep in mind all year long.

I am having difficulty paying my bill. Are there resources available to help?

  • Levelize your bill with Levelized Bill to help you balance your monthly​ budget.
  • See if you qualify for help from the Federal Energy Assistance Program.
  • The Customer Assistance Fund supported by CenterPoint Energy expands income qualification limits beyond state and federal levels, helping more customers!
  • Need more time to pay your bill? Log in to MyAccount and see your options for Payment Extensions and Payment Plans.

My bill has a lot of information on it, what does it all mean?

  • Use this simple guide to understand what makes up your monthly bill.
  • For even more details on​ how the rates are set, you ​can review our tariffs.
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Other helpful tools that are available to you

The power is in your hands
Manage your communication preferences; start, stop and transfer your service; request a credit reference; manage multiple premises; and authorize multiple users to your account can all be done in just a couple clicks from your MyAccount profile.

Take me to MyAccount

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