In our business, and as stated in CenterPoint Energy’s tariffs, while we work diligently to maintain safe and reliable service, we cannot and do not guarantee an uninterruptable supply of electric or gas service. CenterPoint Energy’s tariffs list the utility’s responsibilities, as well as consumer responsibilities, and exclude claims for certain types of damages. For example, under CenterPoint Energy’s electric tariff, we are unable to reimburse customers for food or other losses resulting from power outages. In addition, CenterPoint Energy’s tariffs may also limit liability in the following circumstances:
- Equipment failures
- Animal interference
- Severe Weather
- Acts of God, Riots, War
- Causes beyond the control of the company (i.e.: electrical generation emergency, third party negligence such as cars striking poles or excavators hitting gas lines.)
- Voltage Fluctuations and single phasing
- Damage from electric meter exchanges or emergency restoration of services.
- Vegetation debris left onsite following emergency power restoration.
Please see the applicable tariff for your region. The tariff has the force and effect of Law and will govern CenterPoint Energy’s response to your claim, where applicable: