Frequently Asked Questions

Will there be any interruption in my gas service?

At some point, the gas to your home will have to be turned off for a short period of time (usually less than four hours). An appointment will be made with you prior to any interruption.

There is no need to contact anyone. A customer service representative will contact you to schedule work.

No, but you may have to coordinate with a customer service representative to allow CenterPoint Energy to gain access to your property to perform service work, including relighting your natural gas appliances.

Yes. There may be times equipment will temporarily block the street, but crews will be present to move it to allow you to pass.

Possibly - depending on the work required and the location of the new gas main. Prior to beginning, your yard will be assessed to aid in performing the proper restoration upon completion. Weather permitting, restoration is completed as soon as feasible after the completion of the job.