if you smell gas or suspect a gas leak in your home:
- Leave the area immediately on foot
- Do NOT use your phone, electric switches, computer, or anything that could cause a spark
- Go directly to a safe location in a nearby home or building
- Then, call 911 and CenterPoint Energy at 1-800-752-8036 or 713-659-2111 immediately
As your natural gas utility, CenterPoint Energy is responsible for maintaining a safe, reliable natural gas distribution system that serves your home up to and including the meter that measures your natural gas use. Homeowner responsibility begins from the meter on. It’s up to you to maintain a safe, reliable gas distribution system within your home and to purchase, maintain, and operate safe, efficient appliances.
Exclusions: Repair and replacement of appliances and fixtures, including fireplaces, fire logs, and fire pits; private gas wells or lines not supplied by a utility; movement or replacement of the meter, unless required by local code and it is directly related and necessary to complete a covered repair; gas pressure regulating devices; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Eligibility: An owner of a residential single structure, or a unit within a structure, that is not intended to be moved may be eligible for coverage. This includes single family homes (inclusive of manufactured housing), townhomes and apartments. An owner of a single residential structure that includes multiple units may also be eligible. If you own a multifamily residence, you must provide the specific unit mailing address for each service agreement you purchase. If your gas line extends beyond the walls of your home, you must own the land on which the gas line is located. Recreational vehicles and properties used for commercial purposes are not eligible. Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your gas line prior to enrollment. If your entire gas line is shared with any third party or covered by a homeowners, condominium or like association, then you are not eligible.
Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair or replace a leaking or broken gas line, for which you have sole responsibility, from your utilitys responsibility or external propane tank outlet connection up to and including the connectors to each natural gas/propane appliance on your property, whether inside or outside your residence, up to and including the appliance connectors on the extension gas lines that exit your residence, that is damaged due to normal wear and tear, not accident or negligence.
Not covered: Repair and replacement of appliances and fixtures, including fireplaces, fire logs, and fire pits; private gas wells or lines not supplied by a utility; movement or replacement of the meter, unless required by local code and it is directly related and necessary to complete a covered repair; gas pressure regulating devices; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your order is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe at 1-833-808-6705. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will get a pro-rata refund, less claims paid, where applicable.
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill. HomeServe is an independent company, separate from CenterPoint Energy.