Frequently Asked Questions about Home Services

CenterPoint Energy is always looking for ways to further serve and provide peace of mind to our millions of customers. After a thorough evaluation, we determined that HomeServe is the ideal partner to help protect our customers from the high costs and inconveniences of covered gas line and cooling system repairs for their home. As a leading provider of home repair solutions to over 4 million customers across North America, HomeServe USA offers valuable, affordable coverage options, excellent customer service and is accredited with the Better Business Bureau.

What's covered: Coverage provides, up to the benefit amount, for the covered cost to repair or replace a leaking or broken gas line, for which you have sole responsibility, from your utility's responsibility or external propane tank outlet connection up to and including the connectors to each natural gas/propane appliance on your property, whether inside or outside your residence, up to and including the appliance connectors on the extension gas lines that exit your residence, that is damaged due to normal wear and tear, not accident or negligence.

What's not covered: Repair and replacement of appliances and fixtures, including fireplaces, fire logs, and fire pits; private gas wells or lines not supplied by a utility; movement or replacement of the meter, unless required by local code and it is directly related and necessary to complete a covered repair; gas pressure regulating devices; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.

The illustration below shows how much a licensed and insured contractor would typically charge for common cooling system repairs.

What's covered: Coverage provides, up to the benefit amount, for the covered cost to repair or replace the following electric central air conditioning system parts, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence: capacitors; circuit boards and internal fuses or breakers; condensate pumps; condenser motor and fan; contactor switches; delay timer; fan controls and relays; filter dryer; high and low pressure switches; limit controls; up to one pound of refrigerant (excluding maintenance recharges which are not covered); relays; transformers and valves.

What's not covered: Air ducts; A/C coils; registers; grills; asbestos coverings; balancing of system; wiring and parts external to the unit; compressors or chillers; condenser casings; condenser coils; evaporator coils; metering systems/TXV valves; thermostats or thermostat wiring; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.

Your plan starts the day your order is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.

Each repair plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill. If you decide in the first 30 days that your plan is not for you, you can cancel for a complete refund. All covered repairs are guaranteed for one full year against defects in materials and workmanship.

Cancel any time by calling HomeServe at 1-833-808-6705. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will get a pro-rata refund, less claims paid, where applicable.