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Service Area : Minnesota Change
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Basic Repair Plan:
The Home Service Plus Basic Repair Plan covers one furnace or boiler, water heater, range, and clothes dryer.
Additional coverage can be added for optional appliances, maintenance, and/or the replacement assistance plan.
Core Repair Plan:
The Home Service Plus Core Repair Plan covers one furnace or boiler, and water heater.
No additional coverage can be added.
Duplex-Sixplex Repair Plan:
The Home Service Plus Duplex – Sixplex Repair Plan covers one shared heating system for all units, and one water heater, range, and clothes dryer per unit.
Additional coverage can be added for optional appliances or maintenance.
Additional coverage must be purchased per unit.
Exchange Repair Plan:
The Home Service Plus Exchange Plan covers one water heater, range, clothes dryer, and one appliance of the customer’s choice in place of the furnace or boiler.
Heat Pump Repair Plan:
The Home Service Plus Heat Pump Plan covers one heat pump, water heater, range, and clothes dryer.
Select Repair Plan:
The Home Service Plus Select Plan covers two appliances of the customer’s choice (no heating).
Total Repair Plan:
The Home Service Plus Total Plan covers all of the following appliances, including multiples of an appliance type: furnace or boiler, water heater, clothes dryer, gas grill (natural gas or propane), refrigerator, free standing freezer, dishwasher, clothes washer, gas fireplace or gas fireplace insert (no gas logs), natural gas space heater, central air conditioner, heat pump, AC mini-split (ductless), packaged heating/cooling units.
Additional coverage can be added for maintenance, and/or the replacement assistance plan.
Conditions:
Except in the case of the Duplex-Sixplex Repair Plan, this contract covers one single-family residence. To include additional structures such as an additional dwelling unit, detached garage, guest house, or outbuildings, etc., a Home Service Plus Total Repair Plan is required.
Appliances and equipment, including appliance related components such as dryer venting, must meet code requirements and be in operating condition at the time contract service begins. CenterPoint Energy must have safe access to and safe, sanitary working conditions at and around the appliances and equipment. Appliances must be serviceable without the need for special accommodations. CenterPoint Energy reserves the right to refuse service based on hazardous working conditions.
CenterPoint Energy may not be able to make certain repairs due to unavailability of parts from its regular parts suppliers, which include several major parts distributors. Unavailability can result from parts no longer being manufactured. CenterPoint Energy also reserves the right to restrict specific makes of appliances from eligibility due to non-availability of parts. The choice of parts shall be at the discretion of CenterPoint Energy.
CenterPoint Energy reserves the right not to repair the appliance and to recommend replacement by you when the cost of repair exceeds the value of the existing appliance. The Replacement Assistance Plan can be added at an additional cost (excluding on the Core Repair Plan and Duplex-Sixplex Repair Plan)
Exclusions:
CenterPoint Energy shall not be responsible for charges for services or parts you have others provide (other than as provided in paragraph 21).
Appliance installation, disconnection, inspection, and manufacturer-recommended maintenance.
Installation of factory update or factory upgrade kits.
Excludes water softeners, garbage disposals, microwaves, geo-thermal units, and refrigerators/ freezers that reside in an unconditioned space or garage.
Labor and materials for cleaning boiler water, draining expansion tanks, venting radiators, and water supply problems separate from the appliance, or flushing water heaters.
Labor or equipment rental cost of gaining access to or removal of any unit that requires special equipment or tools such as cranes, ladder trucks, etc.
Labor and materials for repair or replacement of the following appliances and parts: coin-operated clothes washers and clothes dryers, heat exchangers, humidifiers, air cleaners, air filters, correction of any problems connected directly to the air distribution system such as duct work, register faces, sealed system refrigeration components, zone controls, accessories, code corrections, or the like.
Damage caused by corrosion, corrosion occurring in an atmosphere containing chlorine, or rust and any related labor.
Parts not listed in the coverage chart and related labor are not covered.
Term:
You are purchasing the Repair Plan for a 12-month contract beginning on your initial enrollment date. To ensure continued protection, your Repair Plan will be automatically renewed another 12-months on your Repair Plan contract anniversary date, including coverage on all optional appliances, maintenance and/or replacement assistance plans, at the regular non-promotional prices and terms then in effect, unless cancelled by you or CenterPoint Energy within 30 days prior to your contract anniversary date. Further, in the case of a material change to these terms and conditions, you also may cancel this contract within 30 days of your being notified of such change by giving notice to CenterPoint Energy by calling 1-800-247-0638.
For your convenience, if you move from a covered residence during the term of your Repair Plan contract, your Repair Plan contract will be transferred to your new address, if it is within the Home Service Plus service territory. When you transfer your account, your Repair Plan anniversary date will be adjusted, with the 12-month term beginning on your transfer date.
Cancellation:
If you choose to cancel prior to the end of the 12-month contract (other than as provided under paragraph 18) and you have had a service call(s) during that term: you will be required to pay for the difference of the cost of any service call(s) received less any payments already made on your contract.
If payments are late on any Home Service Plus plans, maintenance services, or equipment purchased from CenterPoint Energy, CenterPoint Energy may require immediate payment of the greater of the entire amount you owe under the terms of this contract or immediate payment of the cost (labor and parts) of all service provided to you less any payments made by you to CenterPoint Energy designated toward that plan. Further, if your Repair Plan account reaches 120 days past due, CenterPoint Energy will cancel your Repair Plan, including all optional coverage. You remain liable for the amount owed at date of cancellation as set forth above. If you pay what is owed on all Home Service Plus plans within the 12-month contract period, all Home Service Plus contract will be reinstated.
CenterPoint Energy may make material changes to this agreement during the 12-month term of this agreement. If CenterPoint Energy makes such a material change it will provide you advance written notice of the change. At that time, you will have the opportunity to cancel this contract, if you wish, by providing notice of termination to CenterPoint Energy within thirty (30) days of such notice by calling 1-800-247-0638. The current terms, conditions, pricing, and parts list are available online at CenterPointEnergy.com/HSPRepairPlans or by calling 1-800-247-0638.
Liability:
This Repair Plan does not cover any material, parts and labor required for repairs resulting from abuse, vandalism, fire, freezing, acts of God, power or water supply outages, flooded cellars (other than main sewer back-ups if the coverage has been selected), damage due to animal activity, neglect, or other abnormal conditions. CenterPoint Energy will not be required to perform repair plan services until any asbestos hazard is eliminated and CenterPoint Energy determines, at its discretion, that no hazard exists.
CenterPoint Energy is not responsible for losses of any kind, including direct or indirect damages, death, illness, or injury resulting from conditions or events beyond CenterPoint Energy’s control that impair CenterPoint Energy’s ability to provide services under this contract. Such conditions include piping, venting or other pre-existing incompatible sizing issues, unavailability of parts, labor difficulties, extreme weather conditions, acts of God, and other conditions beyond CenterPoint Energy’s control. CenterPoint Energy is not responsible for indirect, consequential, or incidental damages (indirect losses or injuries) in any circumstance.
Disclaimer of Warranties: CENTERPOINT MAKES NO EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS BEYOND WHAT IS STATED IN THESE TERMS AND CONDITIONS. CENTERPOINT DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Limitation of Liability: IN NO EVENT SHALL CENTERPOINT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST SAVINGS, OR LOSS OF BUSINESS OPPORTUNITY) ARISING OUT OF OR RELATING TO WORK PERFORMED UNDER THIS HOME SERVICE PLUS® CONTRACT. IN THE EVENT OF AN ALLEGED BREACH OF THIS AGREEMENT BY CENTERPOINT, THE AGREED REMEDY SHALL BE LIMITED TO REPAIR AND/OR REPLACEMENT OF THE WORK PERFORMED BY CENTERPOINT FOR THE CUSTOMER. IN NO EVENT SHALL MONETARY DAMAGES BE ALLOWED, BUT IF ALLOWED SUCH DAMAGES SHALL BE LIMITED TO THE AMOUNTS PAID BY THE CUSTOMER TO CENTERPOINT DURING THE CURRENT TERM OF THE CONTRACT.
Venue and Governing Law: ANY CLAIM MADE UNDER THIS CONTRACT SHALL BE BROUGHT IN THE STATE COURTS OF MINNESOTA AND SHALL BE RESOLVED UNDER MINNESOTA STATE LAW WITHOUT REGARD TO ITS CONFLICTS OF LAW PROVISIONS.
No Liability for Site Conditions and Normal Wear and Tear: CENTERPOINT IS NOT LIABLE FOR DAMAGE TO THE HOME RESULTING FROM THE CONDITION OF THE HOME AND/OR NORMAL WEAR AND TEAR IN PERFORMING THE WORK. THIS INCLUDES BUT IS NOT LIMITED TO: (1) SCRATCHES. DENTS OR BREAKAGE RESULTING FROM MOVING APPLIANCES, (2) WATER DAMAGE RESULTING FROM COMPONENT FAILURE OR IMPERFECT PLUMBING CONNECTIONS, (3) ELECTRICAL SURGES, (4) LOSS OF REFRIGERATION, OR (5) SIMILAR ISSUES INHERENT IN APPLIANCE REPAIR AND REPLACEMENT. CENTERPOINT WILL EXERCISE REASONABLE CARE IN PERFORMING ITS WORK AND WILL BE RESPONSIBLE FOR SUCH DAMAGE ONLY IF GROSSLY NEGLIGENT OR RECKLESS.
Miscellaneous:
CenterPoint Energy may, at its discretion, use qualified contractors to fulfill all or any part of its obligation under the terms of this agreement. In the event CenterPoint Energy is unable to provide service due to factors beyond CenterPoint Energy’s control, with prior authorization, customers may submit invoices for covered repairs completed by other providers for reimbursement by CenterPoint Energy.
Inspections and routine preventive maintenance are not covered by the Home Service Plus Repair Plan but can be obtained through enrollment in our Maintenance Plan or on a time and materials basis.
Coverage:
The Home Service Plus Replacement Assistance Plan provides a fixed payment to you when CenterPoint Energy determines that an appliance can no longer be repaired, because of its age and condition, or because parts are no longer available.
The Replacement Assistance Plan covers one single-family, owner-occupied primary dwelling per contract.
Replacement Assistance Plan coverage begins 30 days after initial enrollment date, transfer of service address, or re-enrollment after cancellation date. Any additional added appliances or upgrades to the Home Service Plus Repair Plan will become eligible for Replacement Assistance Plan coverage 30 days after the date of change in coverage takes effect.
Eligibility for entering into a contract for the Replacement Assistance Plan is contingent on your residence also being enrolled in one of CenterPoint Energy's eligible Home Service Plus Repair Plans. The terms and conditions of your Home Service Plans Repair Plan also apply to the Replacement Assistance Plan.
The Replacement Assistance Plan applies to appliances currently covered by your existing Home Service Plus Repair Plan at the covered residence. At the time you enroll in the Replacement Assistance Plan, your covered appliances must meet code requirements and be in operating condition.
The Replacement Assistance Plan provides a specified payment to you if CenterPoint Energy determines, at its sole discretion, that the covered appliance is non-repairable because critical parts necessary for the operation of the appliance are no longer available to repair the covered appliance, or because the cost of the repair exceeds the value of the covered appliance. All claims submitted under the Replacement Assistance Plan are reviewed and paid out pending final approval by Home Service Plus.
You are responsible for purchasing the new replacement appliance of your choice at an appliance retailer of your choice. The Replacement Assistance Plan will provide you a payment as specified on the chart below for the purchase of new appliance(s) to replace the currently covered non-repairable appliance(s).
The Replacement Assistance Plan offsets the cost to replace non-repairable appliances. When replacing covered appliances, the difference between the Replacement Assistance Plan payment and the actual cost paid by you is your responsibility.
Charges for removal and disposal of old appliance(s), delivery and installation of new appliance(s), and taxes do not qualify for payment under the Replacement Assistance Plan.
Used, reconditioned or damaged appliances, including scratch and dent, or appliances or parts purchased or replaced via a manufacturer's warranty, are not eligible under the Replacement Assistance Plan.
Claim:
To initiate the payment process, you must supply the following documentation:
The Home Service Plus Replacement Assistance Plan account holder’s name, address, and phone number
Detailed receipts showing the purchase date, cost of the appliance, name, address and telephone number of the appliance retailer from which replacement appliance was purchased
Make, model and serial number of replacement appliance.
Submit proof of purchase documentation to CenterPoint Energy at the following address: HSP Replacement Assistance Plan Administration CenterPoint Energy P.O. Box 1165 Minneapolis, MN 55440-1165 or email to RAPAdmin@centerpointenergy.com
Submissions for payment must be postmarked within 90 days of the date when the covered appliance was deemed non-repairable by CenterPoint Energy. Customers submitting documentation for payment postmarked after the specified 90-day time period will forfeit their payment.
Upon receipt of purchase documentation by CenterPoint Energy, you will be issued payment as specified in the chart below, provided your account shows no past-due Home Service Plus charges. Please allow up to 8 weeks to process. If you choose to purchase a replacement appliance from CenterPoint Energy, the specified payment shown below will be automatically deducted from the sales price.
You are purchasing a contract for the Replacement Assistance Plan for a 12-month contract beginning on your initial enrollment date. To ensure continued protection, your Replacement Assistance Plan will be automatically renewed another 12-months on your Home Service Plus Repair Plan contract anniversary date at the regular non-promotional prices and terms then in effect, unless cancelled by you or CenterPoint Energy within 30 days prior to
your contract anniversary date. Further, in the case of a material change to these terms and conditions, you also may cancel this contract within 30 days of your being notified of such change by giving notice to CenterPoint Energy by calling 1-800-247-0638.
For your convenience, if you move from a covered residence during the term of your Replacement Assistance Plan contract, both your Home Service Plus Repair Plan contract and your Replacement Assistance Plan contract will be transferred to your new address, if it is within CenterPoint Energy's Home Service Plus appliance repair service territory. When you transfer your account, your Home Service Plus Repair Plan and your Replacement Assistance Plan anniversary dates will be adjusted, with the 12-month term beginning on your transfer date.
If you choose to cancel prior to the end of the 12-month contract (other than as provided under paragraph 13) and you have had a service call(s): you will be required to pay for the difference of the cost of any service call(s) received less any payments already made on your contract.
If payments are late on any Home Service Plus plans, maintenance services, or equipment purchased from CenterPoint Energy, CenterPoint Energy may require immediate payment of the greater of the entire amount you owe under the terms of this contract or immediate payment of the cost (labor and parts) of all services provided to you less any payments made by you to CenterPoint Energy designated for this plan. Further, if your Replacement Assistance Plan account reaches 120 days past due, CenterPoint Energy will cancel your Replacement Assistance Plan. You remain liable for the amount owed at date of cancellation as set forth above. If you pay what is owed on all Home Service Plus plans within the 12-month contract period, all Home Service Plus contracts will be reinstated.
Appliance* Type
Payment
Furnace
$1,625
Range
$700
Water Heater
$600
Clothes Dryer
$500
Central Air Conditioner**
Boiler
$2,125
Refrigerator 10 cu. ft. or greater
$850
Refrigerator 3-9 cu. ft.***
$200
Clothes Washer
Natural Gas or Propane Grill†
Dishwasher
$400
Gas Fireplace
$1,300
Free Standing Freezer
$450
Natural Gas Space Heating
*For combination appliances (combo/stacked washer-dryer, combo furnace-water heater, “magic pack” combo furnace-air conditioner) the Replacement Assistance Plan only provides payment for the appliance that CenterPoint Energy determines is non-repairable. For example: washer is non-repairable in a stacked washer-dryer combination, so washer only is eligible for payment under the terms of the Replacement Assistance Plan, not the dryer. **Central Air Conditioner payment eligibility requires that both the condenser and "A-coil" are replaced together. Air handler, a separate piece of equipment, is not eligible for payment under the terms of the Replacement Assistance Plan. Further, mini-split air conditioner individual head replacement is not eligible for payment under the terms of the Replacement Assistance Plan; all heads must be replaced to receive payment under the Replacement Assistance Plan. ***Refrigerators with less than 3 cubic feet capacity are not eligible for payment under the terms of the Replacement Assistance Plan.
****Non-repairable Ice Makers or water dispensers do not solely qualify a refrigerator for replacement assistance. †To receive payment for a replacement grill, the grill must be natural gas or propane. Griddles are not an eligible replacement for a grill.
The Maintenance Plan is designed to deliver important seasonal maintenance in two visits per year.
The cooling season visit will include: one central air conditioner tune-up; clothes dryer vent cleaning (up to length of 24 feet); bath fan cleaning (up to two bath fans included).
The heating season visit will include: one furnace or boiler tune-up; one refrigerator coil cleaning; one water heater tune-up.
The steps of each seasonal maintenance services can be found at Home Service Plus Maintenance Plans.
The Home Service Plus Maintenance Plan contract applies to one single family residence per agreement and covers specific maintenance services. This is not a repair contract. Repair plans can be purchased separately.
Appliances, including appliance related components such as clothes dryer venting, must meet code requirements and be in operating condition at the time program service begins. CenterPoint Energy must have safe access to, and sanitary working conditions at and around the appliances and equipment. Appliances must be serviceable without the need for special accommodations. CenterPoint Energy reserves the right to refuse service based on hazardous working conditions.
Customers with 2nd level laundry or above that vents out above the ground floor level, including rooftop vents, must enroll in the additional coverage (Clothes Dryer Vent – Ladder) to enroll in the Maintenance Plan.
If repairs are identified during the course of your seasonal maintenance visits, at your option you may choose to have CenterPoint Energy complete the repairs. CenterPoint Energy's Home Service Plus Repair Plan customers will not be charged for covered repairs. For identified repairs not covered under the terms of the Repair Plan, and for Maintenance Plan customers who do not also have the Repair Plan, repairs may be completed by CenterPoint Energy's Home Service Plus for an additional charge using time and materials rates then in effect.
Appliance repair is not covered under the Maintenance Plan.
Plastic and vinyl clothes dryer venting is not covered under the Maintenance Plan.
Clothes dryer venting assembled with sheet metal screws cannot accommodate our cleaning equipment and is not covered under the Maintenance Plan. If the clothes dryer venting is accessible, CenterPoint Energy’s Home Service Plus will disassemble the venting, clean, and reassemble the clothes dryer vent, sealing the joints with metal tape.
Labor and materials for cleaning boiler water, draining expansion tanks, venting radiators, water supply problems, or flushing water heaters is not covered under the Maintenance Plan.
Labor or equipment rental cost of gaining access to or removal of any unit that requires special equipment or tools is not covered under the Maintenance Plan.
Charges for maintenance work, service or parts you have others provide are not covered under the Maintenance Plan.
You are purchasing the Maintenance Plan contract for a 12-month contract beginning on your initial enrollment date. To ensure continued protection, your Maintenance Plan will be automatically renewed another 12-months on your Maintenance Plan contract anniversary date, including additional maintenance coverage, at the regular non-promotional prices and terms then in effect, unless cancelled by you or CenterPoint Energy within 30 days prior to your contract anniversary date. Further, in the case of a material change to these terms and conditions, you also may cancel this contract within 30 days of your being notified of such change by giving notice to CenterPoint Energy by calling 1-800-247-0638.
For your convenience, if you move from a covered residence during the term of your Maintenance Plan contract, your Maintenance Plan contract will be transferred to your new address, if it is within the Home Service Plus service territory. When you transfer your account, your Maintenance Plan anniversary date will be adjusted, with the 12-month term beginning on your transfer date.
If you choose to cancel prior to the end of the 12-month contract (other than as provided under paragraph 8) and you have had a service call(s): you will be required to pay for the difference of the cost of any service call(s) received less any payments already made on your contract.
If payments are late on any Home Service Plus plans, maintenance services, or equipment purchased from CenterPoint Energy, CenterPoint Energy may require immediate payment of the greater of the entire amount you owe under the terms of this contract or immediate payment of the cost (labor and parts) of all services provided to you less any payments made by you to CenterPoint Energy designated for this service. Further, if your Maintenance Plan account reaches 120 days past due, CenterPoint Energy will cancel your Maintenance Plan, including all optional coverage. You remain liable for the amount owed as set forth above. If you pay what is owed on all Home Service Plus plans within the 12-month contract period, all Home Service Plus contracts will be reinstated.
CenterPoint Energy is not responsible for losses of any kind, including direct or indirect damages, death, illness or injury, resulting from conditions or events beyond CenterPoint Energy’s control that impair CenterPoint Energy’s ability to provide services under this contract. Such conditions include piping, venting or other pre-existing incompatible sizing issues, unavailability of parts, labor difficulties, extreme weather conditions, acts of God and other conditions beyond CenterPoint Energy’s control. CenterPoint Energy is not responsible for indirect, consequential or incidental damages (indirect losses or injuries) in any circumstance.
CenterPoint Energy will provide an emergency response technician within 24 hours of your call to unclog the main sewer line.
CenterPoint Energy will unclog from the cleanout in your basement, toward the city sewer, up to 100 feet. In the event of a sewer line back-up, CenterPoint Energy will clean from the main sewer clean-out to the street. If the line from the floor drain to the clean-out is backed up, CenterPoint Energy will clean that line, too.
CenterPoint Energy uses high power auguring equipment that can clear out tree roots, rust, grease, and other obstructions.
CenterPoint Energy provides a 24-hour dispatcher to take your emergency calls.
CenterPoint Energy uses bonded and professionally trained specialists.
Other drains (such as floor drains) cleaned for additional charges.
The Main Drain Emergency Plan provides unclogging of your main sewer drain line from your basement cleanout, under your lawn, toward the street up to 100 feet. Anything beyond 100 feet will incur additional charges up to a total of 150 feet from your main drain clean out. Your main sewer line must meet code requirements and be in operating condition at the time of enrollment. CenterPoint Energy must have safe access to the main drain clean out.
The Main Drain Emergency Plan covers one main sewer line per household. The Main Drain Emergency Plan is available to townhomes, duplexes, etc. that have individual main sewer lines.
The work performed by CenterPoint Energy will include professional drain and sewer cleaning methods which do not include excavation. Camera inspection is available at an additional cost. CenterPoint Energy will notify you of this fact and explain pricing prior to performing the work.
CenterPoint Energy will use qualified contractors to fulfill its obligations for Main Drain Sewer Services
CenterPoint Energy reserves the right to schedule non-emergency Main Drain Sewer Services based on workflow and available specialists.
Main Drain Sewer Services are not available to homes on septic systems or homes with shared main sewer lines.
Cleaning your main sewer line when no clogging or problem exists is not covered under the Main Drain Emergency Plan. Main Drain Sewer Line Preventative Maintenance is available for a separate charge up to 100 feet or 75 minutes. Anything beyond 100 feet will incur additional charges up to a total of 150 feet from your main drain. Anything beyond 75 minutes will incur additional charges in 15-minute increments.
You are purchasing the Main Drain Emergency Plan for a 12-month contract beginning on your initial enrollment date. To ensure continued protection, your Main Drain Emergency Plan will be automatically renewed another 12-months on your Main Drain Emergency Plan contract anniversary date at the regular non-promotional prices and terms then in effect, unless cancelled by you or CenterPoint Energy within 30 days prior to your contract anniversary date. Further, in the case of a material change to these terms and conditions, you also may cancel this contract within 30 days of your being notified of such change by giving notice to CenterPoint Energy by calling 1-800-247-0638.
For your convenience, if you move from a covered residence during the term of your Main Drain Emergency Plan contract, your Main Drain Emergency Plan contract will be transferred to your new address, if it is within the applicable Home Service Plus service territory. When you transfer your account, your Main Drain Emergency Plan anniversary date will be adjusted, with the 12-month term beginning on your transfer date.
If you choose to cancel prior to the end of the 12-month contract (other than as provided under paragraph 12) and you have had a service call(s): you will be required to pay for the difference of the cost of any service call(s) received less any payments already made on your contract.
If payments are late on any Home Service Plus plans, maintenance services, and/or equipment purchased from CenterPoint Energy, CenterPoint Energy may require immediate payment of the greater of the entire amount you owe under the terms of this contract or immediate payment of the cost (labor and parts) of all service provided to you less any payments made by you to CenterPoint Energy designated for this plan. Further, if your Main Drain Emergency Plan account reaches 120 days past due, CenterPoint Energy will cancel your Main Drain Emergency Plan, including all optional coverage. You remain liable for the amount owed at date of cancellation as set forth above. If you pay what is owed on all Home Service Plus plans within the 12-month contract period, all Home Service Plus contracts will be reinstated.
The Main Drain Emergency Plan does not cover any materials, parts and labor required as the result of abuse, vandalism, fire, freezing, acts of , power or water supply outages, flooded cellars other than main sewer back-ups or other abnormal conditions.
CenterPoint Energy is not responsible for broken, settled, rusted or deteriorated lines, pipes, fixtures, cleanouts, or any damage resulting from cleaning such main sewer components.
If the drainage tile or any lines being serviced are settled, broken, deteriorated, damaged or of such construction or condition as to make it inadvisable, in the opinion of CenterPoint Energy, to clean the line safely and properly, CenterPoint Energy may determine that we cannot provide cleanout service. In the event any of these conditions are identified, and CenterPoint Energy is not able to provide service, we will notify you of this fact and process a courtesy cancellation of your Main Drain Emergency Plan effective as of the date of discovery. Once repairs have been completed and CenterPoint Energy receives proper documentation verifying that your sewer line has been repaired, you are eligible to re-enroll in the Main Drain Emergency Plan. Any repairs to the lines will be done by you at your expense.
CenterPoint Energy is not responsible for damage to your premises caused by the normal and customary removal of any clean out components during the process of servicing the lines. If the cleanout drain cover or cap is so rusted that it needs replacement, CenterPoint Energy will replace the cap at an additional charge. CenterPoint Energy is not responsible for any damage resulting from sewer gas, back-ups or leakage through the cover, cap or opening of the drain lid during clean-out services.
No Liability for Site Conditions and Normal Wear and Tear: CENTERPOINT IS NOT LIABLE FOR DAMAGE TO THE HOME RESULTING FROM THE CONDITION OF THE HOME AND/OR NORMAL WEAR AND TEAR IN PERFORMING THE WORK. THIS INCLUDES BUT IS NOT LIMITED TO: (1) SCRATCHES. DENTS OR BREAKAGE RESULTING FROM MOVING APPLIANCES, (2) WATER DAMAGE RESULTING FROM COMPONENT FAILURE OR IMPERFECT PLUMBING CONNECTIONS, (3) ELECTRICAL SURGES, (4) LOSS OF REFRIGERATION, OR (5) SIMILAR ISSUES INHERENT IN APPLIANCE REPAIR AND REPLACEMENT. CENTERPOINT WILL EXERCISE REASONABLE CARE IN PERFORMING ITS WORK AND WILL BE RESPONSIBLE FOR SUCH DAMAGE ONLY IF GROSSLY NEGLIGENT OR RECKLESS.
As a natural gas utility, CenterPoint Energy is responsible for maintaining a safe, reliable natural gas distribution system that serves a customer’s home up to and including the meter that measures natural gas use.
Homeowner responsibility begins from the meter on. It’s up to you to maintain a safe, reliable gas distribution system within your home and to purchase, maintain, and operate safe, efficient appliances.
CenterPoint Energy's Home Service Plus (a non-regulated offering of CenterPoint Energy) is one of a wide variety of qualified sources you can choose for repairs of your customer-owned interior natural gas pipes.
The Gas Pipe Repair Plan provides repairs (as needed for damaged or kinked gas lines, replacing faulty shut off valves, etc.) on customer-owned interior natural gas pipes.
Gas Pipe Repair Plan eligibility is limited to: A) residential natural gas customers, B) who own a stand-alone single-family home or townhome residence or multi-family duplex through sixplex residence, and C) whose existing pipes currently meet local, state, and federal codes.
Under the Gas Pipe Repair Plan, if a permit is required by local, state, or federal codes we will obtain the proper permit, and you will be responsible for the cost of the required work permit and will be notified of this at the time of service.
CenterPoint Energy must have safe access to and safe, sanitary working conditions at and around the piping running from the gas meter to your natural gas appliances. The natural gas piping must be serviceable without the need for special accommodations. CenterPoint Energy reserves the right to refuse service based on hazardous working conditions.
Gas pipes must be readily accessible and exposed. The Gas Pipe Repair Plan does not offer coverage on unexposed pipes, and we will not perform work to expose unexposed pipes. If you choose to expose the piping, you are solely responsible for any restoration and associated restoration costs (examples include drywall or plaster and ceiling repairs or replacement).
The Gas Pipe Repair Plan does not cover inspections and maintenance of customer-owned interior natural gas pipes.
The Gas Pipe Repair Plan does not cover corrugated stainless-steel, plastic, brass, or cast-iron pipes or fittings.
The Gas Pipe Repair Plan does not cover correction of customer-owned gas pipe code violations. These violations may include, for example, the lack of or improper location of a shut-off valve. If additional work not covered under the Gas Pipe Repair Plan is required and you request us to perform this work, you will be responsible for the additional charges.
The Gas Pipe Repair Plan does not cover charges for service or parts you have others provide.
The Gas Pipe Repair Plan does not cover installing new customer-owned gas pipes or moving existing customer-owned gas pipe, but this service is available at additional cost.
The Gas Pipe Repair Plan is not available for mobile homes or multi-family dwellings (including apartment buildings, duplex, multiplex, condominiums).
The Gas Pipe Repair Plan does not cover exterior pipes to outbuildings or other structures not attached to the primary residence. Unexposed customer-owned pipes, such as piping located behind walls, in finished ceilings, under floors, in crawl spaces, in attics, or underground are not covered.
The Gas Pipe Repair Plan does not cover repairs to gas appliances. If you have an existing Home Service Plus® Repair Plan contract, those repairs may be covered under that contract.
The Gas Pipe Repair Plan is an annual contract that you are purchasing for a 12-month contract beginning on your initial enrollment date. To ensure continued Repair, your Gas Pipe Repair Plan will be automatically renewed another 12-months on your Gas Pipe Repair Plan contract anniversary date at the regular non-promotional prices and terms then in effect, unless cancelled by you or CenterPoint Energy within 30 days prior to your contract anniversary date. Further, in the case of a material change to these terms and conditions, you also may cancel this contract within 30 days of your being notified of such change by giving notice to CenterPoint Energy by calling 1-800-247-0638.
For your convenience, if you move from a covered residence during the term of your Gas Pipe Repair Plan contract, your Gas Pipe Repair Plan contract will be transferred to your new address, if it is within the applicable Home Service Plus service territory. When you transfer your account, your Gas Pipe Repair Plan anniversary date will be adjusted, with the 12-month term beginning on your transfer date.
If you choose to cancel prior to the end of the 12-month contract (other than as provided under paragraph 17) and you have had a service call(s): you will be required to pay for the difference of the cost of any service call(s) received less any payments already made on your contract.
If payments are late on any Home Service Plus plans, maintenance services, and/or equipment purchased from CenterPoint Energy, CenterPoint Energy may require immediate payment of the greater of the entire amount you owe under the terms of this contract or immediate payment of the cost (labor and parts) of all service provided to you less any payments made by you to CenterPoint Energy designated for this plan. Further, if your Gas Pipe Repair Plan account reaches 120 days past due, CenterPoint Energy will cancel your Gas Pipe Repair Plan, including all optional coverage. You remain liable for the amount owed at date of cancellation as set forth above. If you pay what is owed on all Home Service Plus plans within the 12-month contract period, all Home Service Plus contracts will be reinstated.
CenterPoint Energy may make material changes to this agreement during the one-year 12-month term of this agreement. If CenterPoint Energy makes such a material change it will provide you advance written notice of the change. At that time, you will have the opportunity to cancel this contract, if you wish, by providing notice of termination to CenterPoint Energy within thirty (30) days of such notice by calling 1-800-24-0638. The current terms, conditions, and pricing are available online at CenterPointEnergy.com/HSPRepairPlans or by calling 1-800-247-0638.
The Gas Pipe Repair Plan does not cover any material, parts and labor required as the result of abuse, vandalism, fire, freezing, acts of God, power or water supply outages, flooded cellars other than main sewer back-ups (if coverage has been selected), damage due to animal activity, neglect, or other abnormal conditions. CenterPoint Energy will not be required to perform repair plan services until any asbestos hazard is eliminated and CenterPoint Energy determines, at its discretion, that no hazard exists.
CenterPoint Energy is not responsible for any form of damages, including direct, indirect, consequential, incidental, punitive or other forms of damages, claims, assessments or demands, resulting from: delays in providing service, unavailability of parts, labor difficulties, strikes, etc., natural disasters or other force majeure, or any other conditions beyond the control of CenterPoint Energy.
Venue and Governing Law ANY CLAIM MADE UNDER THIS CONTRACT SHALL BE BROUGHT IN THE STATE COURTS OF MINNESOTA AND SHALL BE RESOLVED UNDER MINNESOTA STATE LAW WITHOUT REGARD TO ITS CONFLICTS OF LAW PROVISIONS.
No Liability for Site Conditions and Normal Wear and Tear CENTERPOINT IS NOT LIABLE FOR DAMAGE TO THE HOME RESULTING FROM THE CONDITION OF THE HOME AND/OR NORMAL WEAR AND TEAR IN PERFORMING THE WORK. THIS INCLUDES BUT IS NOT LIMITED TO: (1) SCRATCHES. DENTS OR BREAKAGE RESULTING FROM MOVING APPLIANCES, (2) WATER DAMAGE RESULTING FROM COMPONENT FAILURE OR IMPERFECT PLUMBING CONNECTIONS, (3) ELECTRICAL SURGES, (4) LOSS OF REFRIGERATION, OR (5) SIMILAR ISSUES INHERENT IN APPLIANCE REPAIR AND REPLACEMENT. CENTERPOINT WILL EXERCISE REASONABLE CARE IN PERFORMING ITS WORK AND WILL BE RESPONSIBLE FOR SUCH DAMAGE ONLY IF GROSSLY NEGLIGENT OR RECKLESS.
The Electrical Surge Plan offsets the cost of repairs or the cost to replace non-repairable covered electronics, when repair or replacement is necessary due an electrical surge.
Items covered under the Electrical Surge Plan are limited to the following items with a replacement value greater than $50:
Display Electronics
Televisions, Monitors, Tablets, Digital Notebooks, Desktop Computers, Laptop Computers, Projectors, Digital Cameras
Security Electronics
Video Security Equipment and Alarm Monitoring Systems
Multimedia Electronics
Gaming Consoles, DVD/DVR, Blu-Ray Players, Streaming Media
Audio Electronics
Equipment including Tuners and Receivers, Audio Amplifiers, Home Theatre Equipment and Speakers
Miscellaneous Electronics
Storage Devices, Printers, Networking & Wireless Devices
The Electrical Surge Plan applies to one single family residence per contract. A single-family residence may include, whether rented or owned, a single-family house, town home, condominium unit or apartment unit.
Electrical Surge Plan coverage begins 30 days after the initial enrollment date, transfer of service address, or re-enrollment after cancellation date.
The total maximum coverage payout limit per 12-month term, from enrollment date, is $2,000.
The Electrical Surge Plan provides a payment to you, up to the amount of the coverage limit, for the direct costs to repair or replace the covered electronic item, if a qualified electrician licensed by the State of Minnesota or certified electronics specialist determines that the covered electronic item has been damaged by an electrical power surge event. The cost of the electrician or qualified specialist is included in the annual coverage limit once the claim has been approved by CenterPoint Energy.
After your claim is confirmed, you are responsible for paying for repair or for purchasing the new replacement electronic item of your choice at an electronics retailer of your choice.
When repairing or replacing covered electronics beyond the coverage limit, the difference between the Electrical Surge Plan payment and the actual cost paid by you, is your responsibility.
In no event shall the Electrical Surge Plan cover home appliances or equipment that are not electronics as described in this plan, including without limitation Furnaces, Air Conditioner Units or Thermostats, Hot Water Heaters, Refrigerators/Freezers, Conventional or Microwave Ovens, Washer-Dryers, Dishwashers, Toasters or Blenders, etc.(even if those appliances have some electronic components).
Charges for removal and disposal of old electronic(s), delivery and installation of new electronics(s), and taxes do not qualify for payment under the Electrical Surge Plan.
Claims:
A completed claim form or call us at 1-800-657-3279 to request a claim form
An invoice or other documentation, from a qualified electrician licensed by the State of Minnesota or certified electronics specialist, with all applicable contact information, which:
Identifies the damaged electronic item by make, model and serial number,
Includes a statement that the damage to the item was caused by an electrical power surge event, with the date of that event, and
Describes either:
the repair services performed and their cost,
or the reason the item is not repairable.
All documentation is subject to verification by CenterPoint Energy and must be completed in full and received by CenterPoint Energy within ninety (90) days of the confirmed date of the electrical power surge event, at the following address: HSP Electrical Surge Plan Administration CenterPoint Energy P.O. Box 1165 Minneapolis, MN 55440-1165
In the alternative, you may email your documents to hspclaims@centerpointenergy.com. Customers submitting documentation for payment post marked or received by email more than 90 days after the confirmed date of the electrical event will forfeit their payment.
Upon confirmation of your claim by CenterPoint Energy, you will be issued a check for the payment provided your account shows no past-due Home Service Plus charges. Please allow up to 8 weeks to process.
You are purchasing a contract for the Electrical Surge Plan for a 12-month contract beginning on your initial enrollment date. To ensure continued protection, your Electrical Surge Plan will be automatically renewed another 12-months on your Electrical Surge Plan contract anniversary date at the regular non-promotional prices and terms then in effect, unless cancelled by you or CenterPoint Energy within 30 days prior to your contract anniversary date. Further, in the case of a material change to these terms and conditions, you also may cancel this contract within 30 days of your being notified of such change by giving notice to CenterPoint Energy by calling 1-800-247-0638.
For your convenience, if you move from a covered residence during the term of your Electrical Surge Plan contract, your Electrical Surge Plan contract will be transferred to your new address, if it is within CenterPoint Energy’s Home Service Plus service territory. When you transfer your account, your Electrical Surge Plan anniversary dates will be adjusted, with the 12-month term beginning on your transfer date.
If you choose to cancel prior to the end of the 12-month contract (other than as provided under paragraph 17) and you have had any claim(s), you will be required to pay for the difference of the cost of any service received less any payments already made on your contract.
If payments are late on any Home Service Plus plans, maintenance Services, and/or equipment purchased from CenterPoint Energy, CenterPoint Energy may require immediate payment of the greater of the entire amount you owe under the terms of this contract or immediate payment of the cost of all service provided to you less any payments made by you to CenterPoint Energy designated for this plan. Further, if your Electrical Surge Plan account reaches 120 days past due, CenterPoint Energy will cancel your Electrical Surge Plan. You remain liable for the amount owed at date of cancellation as set forth above. If you pay what is owed on all Home Service Plus plans within the 12-month contract period, all Home Service Plus contracts will be reinstated.
CenterPoint Energy may make material changes to this agreement during the 12-month term of this agreement. If CenterPoint Energy makes such a material change it will provide you advance written notice of the change. At that time, you will have the opportunity to cancel this contract, if you wish, by providing notice of termination to CenterPoint Energy within thirty (30) days of such notice by calling 1-800-247-0638. The current terms, conditions, and pricing are available online at CenterPointEnergy.com/HSPRepairPlans or by calling 1-800-247-0638.
The Electrical Surge Plan does not cover damage resulting from any cause other than a confirmed electrical power surge event, including the following: Normal wear and tear or negligent use, damage incurred for an electrical power surge event occurring outside of the term of your Electrical Surge Plan, damage incurred to electronic items you do not own or not located at the covered residence during the electrical power surge event, damage covered under a manufacturers or service warranty, an insurance policy or any other home repair plan or warranty, or damage to items that have been modified or customized and/or cannot be readily replaced.
Venue and Governing Law: ANY CLAIM MADE UNDER THIS CONTRACT SHALL BE BROUGHT IN THE STATE COURTS OF MINNESOTA AND SHALL BE RESOLVED UNDER MINNESOTA STATE LAW WITHOUT REGARD TO ITS CONFLICTS OF LAW PROVISIONS.
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