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Service Area : Louisiana Change
To serve you better please select from the list of service areas below to see relevant CenterPoint Energy information.
Keeping you informed....before, during and after the storm.
Houston – Sept. 15, 2021 – CenterPoint Energy continues to make significant progress restoring power in the Greater Houston area and surrounding communities following Hurricane Nicholas' impact earlier this week.
"We have made excellent progress so far safely restoring service to our customers who were impacted by Hurricane Nicholas, and our crews continue to work diligently and around-the-clock to address all remaining outages as safely and quickly as possible," said Kenny Mercado, Executive Vice President, Electric Utility, CenterPoint Energy. "We appreciate our customers' continued patience and understanding as we work to address the more challenging outage issues caused by the storm's extensive damage to some parts of our system."
The company has restored service to more than 380,000 electric customers, down from a peak outage count of 460,000 at 8 a.m. CT on Sept. 14. At this time, CenterPoint Energy is down to less than 80,000 customers without power.
CenterPoint Energy electric system assessments will be completed today, and the company expects its customer outage numbers to continue to decline. CenterPoint Energy said that it expects to have the majority of the remaining customer outages restored by the end of the day. Isolated outages should be addressed by the end of this week.
In addition, mutual assistance crews will be assisting with the restoration process today.
The company noted that Hurricane Nicholas may have caused damage to customer-owned equipment, such as their meter box or weatherhead – the point where the line enters the home through a pipe. In those cases, customers will need to contact a qualified electrician to make sure the damage is repaired before the company is able to restore service to them.
CenterPoint Energy urges customers to always stay at least 10 feet away from downed power lines and report them to the company at 713-207-2222. For latest information on power outages*:
*Please note that some outage notifications may be delayed. Due to the ongoing system assessment of damage caused by Hurricane Nicholas, estimated restoration times on Outage Tracker and Power Alert Service are not being provided at this time.
The company's natural gas system is performing well and we are continuing to address natural gas issues found during our system assessments," said Scott Doyle, Executive Vice President, Natural Gas. "Our natural gas crews will transition to assist with power restoration efforts as needed."
Houston – Sept. 14, 2021 – In response to Hurricane Nicholas' impact on its electric and natural gas systems in Greater Houston and surrounding communities, CenterPoint Energy has issued the following update:
As of 7:30 a.m. CT, there are approximately 440,000 customers without power. The storm intensified overnight with strong sustained winds that exceeded more than 75 miles per hour and gusts over 90 miles per hour, resulting in widespread outages throughout CenterPoint Energy's service area. The most significant impact has been on the company's southern, central and eastern service areas.
CenterPoint Energy's crews have begun their damage assessment and service restoration process. The restoration process begins with facilities vital to safety, health and welfare, such as hospitals, water treatment plants and public service facilities. After key facilities, the company follows its priority restoration process by making repairs to electrical facilities that will return power to the largest number of customers first, then continue the restoration process by prioritizing repairs to benefit the greatest number of customers, until power is returned to everyone.
"We are committed to restoring service to our customers as safely and quickly as possible. However, patience will be important as some areas of our system and equipment may be difficult to reach for our crews due to safety-related issues, such as downed trees," said Kenny Mercado, Executive Vice President, Electric Utility of CenterPoint Energy. "Customers do not need to call us to report outages, our smart meters tell us which customers are out. We ask that everyone to please keep phone lines open for electric or natural gas emergency calls only."
In addition, CenterPoint Energy is part of electric utility mutual assistance programs that provide access to thousands of linemen and tree trimmers from around the country to support restoration efforts during widespread power outage emergencies. The company has requested mutual assistance crews to assist with restoration efforts and is prepared to activate four or more staging sites across Houston.
Scott Doyle, Executive Vice President, Natural Gas, said, "Our natural gas distribution system in the Greater Houston area is functioning normally; however, crews are responding to natural gas leak calls primarily due to toppled trees which have uprooted gas lines.
"Customers need to call us if they smell natural gas or see a damaged line," he added. "Gas Operations crews have begun system assessment system where the storm has passed and it's safe to do so."
For latest information on power outages*:
*Please note that some outage notifications may be delayed. Due to the unpredictable nature of Hurricane Nicholas, estimated restoration times on Outage Tracker and Power Alert Service are not being provided at this time.
The company urges the public to follow these important electric and natural gas safety tips:
View all news releases...
Your Safety is Important
View the below tips to stay safe during a storm.
View ElectricSafety Tips
Downed Power Lines: Stay Away!Always assume downed lines/wires are live and potentially dangerous if contacted.
View Natural GasSafety Tips
Know What's Below,
Call 811 Before You Dig.Dig smart, whether you are planning to do it yourself or hire a professional!
View FloodSafety Tips
Avoid Standing Water.It may carry an electrical current from downed power lines.