Outage Tracker Information

 

 

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CenterPoint Energy recognizes how important reliable electric​ service can be. We also know how important it is to be able to plan for yourself and your loved ones when an outage occurs. We are committed to sharing what we know about outages and when we know it through our Outage Tracker. The easy-to-use, mobile-friendly Outage Tracker helps you get up-to-date information about electric outages and restoration activities in your area.

View Outage Tracker View fact sheet​​

Have questions about how to use the Outage Tracker? Watch this video tutorial for more information:

 

For in-depth, step-by-step guides on how to use the Outage Tracker in your preferred language, click below:

Outage Tracker Guide - ENGLISH Outage Tracker Guide - SPANISH

In addition to showing you important outage details, the Outage Tracker includes the following features:

  • Improved reliability: The Outage Tracker uses cloudbased technology, allowing it to be scalable for growth
    and accessible during periods of high demand.
  • Timely, consistent updates: The data in Outage Tracker is updated every 5 minutes to provide the most up-to-date details on outages.
  • Weather information: The Outage Tracker features weather conditions. The weather function can be used
    to better understand how weather may be impacting the system and affecting outages.​
  • Mobile friendly: Displays the information in an easy-to- read format on a phone or tablet.​
  • Summary reporting: Users can view a summary of outages by county, city and zip code to better understand
    regional impact.
  • Satellite views: The option to switch from a default “street view” to a “satellite view” is available in the layers section of the left side bar. This option can help users better understand the vegetation density in their areas that may affect outages.
  • ​Estimated restoration feature: The estimated restoration feature in the outage description pop-up box provides the estimated time of restoration (ETR) for the impacted outage area.​​​​
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Frequently Asked Questions

Vea las preguntas frecuentes en español aquí:
Preguntas frecuentes

You can find the outage tracker by visiting CenterPointEnergy.com/OutageTracker.

Yes. The Outage Tracker is mobile friendly and easy to use on your mobile phone or tablet by visiting CenterPointEnergy.com/OutageTracker.

Yes. You can report an outage on the tracker's site by clicking the red “REPORT” button and typing in your phone number (or meter number) and your house number.

You can find your location by typing your address into the “Find a location” search function. You can also find it by zooming in and out of the map area.

If you cannot find your address, please make sure it is typed correctly into the search bar. If your address still does not appear, your home may be outside of our electric service territory.

If the tracker does not show an outage, but you still do not have power, you may have an outage as a result of damage to customer-owned equipment, such as the weatherhead, meter-box or your breaker may need to be reset.
If you do not have damage to customer-owned equipment, you may be impacted by a nested outage. You may notice this if your home doesn’t have power, but others around you do. A “nested outage” occurs when our systems indicate power was restored to equipment in your area, but your home may be impacted by a more localized issue. Localized issues could include a damaged line fuse, transformer or possibly a tree on the service line that runs directly to a customer’s home.

If the tracker does not show an outage, but you still do not have power, you may have an outage as a result of damage to customer-owned equipment, such as the weatherhead, meter-box or your breaker may need to be reset.

If you do not have damage to customer-owned equipment, you may be impacted by a nested outage. You may notice this if your home doesn’t have power, but others around you do. A “nested outage” occurs when our systems indicate power was restored to equipment in your area, but your home may be impacted by a more localized issue. Localized issues could include a damaged line fuse, transformer or possibly a tree on the service line that runs directly to a customer’s home.

Outage Map Numbers 

This tracker is hosted on a cloud-based platform that allows for higher web traffic, includes additional features such as customer reporting of outages, and will allow for expanded growth of functionality.

New data is pulled into the tracker every five minutes. However, outage status may not change as it will only update if there is new information about your outage.

When you click the outage associated to your address, you’ll see a pop-up bubble that shows “Est. Restoration.” This will show your estimated restoration time.

If your outage notes, “Pending” it means your outage is under review.