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  1. Home
  2. Manage Your Account: Welcome New Customers
  3. Stay Safe
  1. Manage Your Account: Welcome New Customers

 

 

Stay Safe with Natural Gas

Stay Safe with Natural Gas

 

 

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 Stay Safe

Safety is at the center of everything we do. Making sure you’re aware of what to do in case of an emergency along with providing information about maintaining your natural gas appliances work hand-in-hand to help keep your home and family safe. 

 Here's what to do if you smell natural gas:

 

 

  • Leave immediately on foot; if you’re outside, walk in an upwind direction away from the leak and maintain a safe distance
  • Do NOT flip a light switch, strike a match, ignite a lighter or use a car, cellphone, generator, flashlight or anything that might cause a spark
  • Do NOT turn off the gas meter or attempt to operate any pipeline valves; never try to fix a leak yourself
  • Once you are safely away from the area, report possible gas leaks to 911 and our leak hotline at 888-876-5786

Be prepared for outages or emergencies

  • Learn weather safety tips
  • Have an evacuation plan
  • Build an emergency kit for your household
  • Stockpile nonperishable food and bottled water
  • Check batteries in flashlights
  • Consider a standby generator to power your whole house, including your air conditioner

 Know the Signs of a Natural Gas Leak

Get tips for maintaining your natural gas appliances and additional safety information here. And watch this quick video to learn the signs of a gas leak.
​


Service Area : Texas

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