Assistance Programs
Financial assistance may be available to eligible low-income households for home heating needs through federally funded programs and crisis assistance offered by counties.
Home Energy Assistance Programs (HEAP)
| Ohio customers seeking energy bill assistance should contact the
Ohio Development Services Agency (ODSA). This agency administers the Home Energy Assistance Program (HEAP) for income-eligible customers. To qualify for HEAP, your annual household income cannot exceed 175% of the poverty guidelines.
During the winter, the ODSA also offers a program called Emergency Home Energy Assistance Program (E-HEAP) that provides assistance once per heating season to eligible households that are disconnected or threatened with disconnection.
For HEAP or E-HEAP information, call 800- 282-0880 during regular business hours (7 a.m. to 5 p.m. Monday through Friday). For hearing-impaired with a telecommunication device for the deaf (TTD), call toll-free number 800-686-1557.
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PIPP Plus | PIPP Plus is an extended payment arrangement for eligible Ohio customers that requires regulated gas companies to accept payments based on a percentage of the household income. To qualify for PIPP Plus, your annual household income cannot exceed 175% of the federal poverty guidelines.
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Customer Assistance Fund | The Customer Assistance Fund (CAF)*, provides eligible customers with financial assistance to help manage their energy bills. The Fund was designed to offer a helping hand to families and individuals who typically wouldn’t qualify for public assistance.
Click here to find out more information and if you qualify for public assistance.
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Need help finding the right program for you? Click here to find out which program best fits your qualifications.
Special Payment Options
To help you avoid late payment fees and remain in good financial standing, we offer special one-time due date extensions for customers who qualify. However, once an extension is granted, it is not permanent. Your due date will return to the original date listed on your next bill. There is no fee for enrolling in the program.
Request payment extension
Enrolling in Payment Arrangement allows you to pay a total bill in smaller increments over a set period of time. There is no fee for enrolling in the program.
Once you are enrolled, you must pay your installments by the due dates displayed on your monthly CenterPoint Energy bill. In addition, you must pay the current charges on your monthly CenterPoint Energy bill by the due date provided on that bill. Failure to meet both requirements will automatically break the arrangement, and you will be required to pay the entire account balance immediately to avoid service disconnection.
Set up payment arrangement
