Need Help Paying Your Bill?

 

 

Covid-19 Update: Staying Connected

CenterPoint knows the importance of assisting those who may be struggling right now.

We understand COVID-19 has created hardships for many customers, and we want to work with you to help avoid interruption of service. To review payment plan options, energy bill assistance, or postponement of disconnection due to medical need or for elderly and individuals with disabilities, please call CenterPoint Energy customer service: 800-992-7552. 

We’re here, and we want to help. Please sign into My Account and request a payment arrangement online, or call Customer Service for further assistance.


If you are having trouble paying your natural gas bill, please contact us right away for assistance; don't wait until you receive a disconnection/shut-off notice or your natural gas service has been disconnected. You can also refer to the programs and services below for payment assistance.

 

 

Assistance Programs

Financial assistance may be available to eligible low-income households for home heating needs through federally funded programs and crisis assistance offered by counties.​

​Low Income Energy Assistance Programs (LIHEAP)
This federally funded program helps pay heating costs for eligible customers. Learn more about the program and how to apply.​
​211 and United Way​211 and the United Way offer many services, including confidential information and referrals for energy assistance. Dial 211 to see if you qualify for help.
​Lend a helping hand ​CenterPoint Energy sponsors programs that provide utility bill assistance for families in need, aiding thousands of CenterPoint Energy customers, including seniors, families with young children, and customers with disabilities each year. These programs are primarily funded through donations from generous customers like you, and can be conveniently added to your monthly bill. CenterPoint Energy gives the donations to local charities such as the American Red Cross, the United Way, and the Salvation Army to fund programs that help our neighbors manage their natural gas expenses. Donations are tax-deductible. Donate today.