More than 2.4 million customers currently signed up to receive Power Alert Service notifications on extreme weather, outages and restoration efforts.
Multi-month public awareness campaign aimed at achieving 100% customer enrollment in free alert service that is especially critical during hurricane season.
HOUSTON – June 30, 2026 – As part of its commitment to provide vital communications for its customers during emergencies or storms, CenterPoint Energy today announced the launch of “Power Alert Service® (PAS) Awareness Week" to help achieve its goal of enrolling 100% of its customers in PAS. To date, CenterPoint has signed up more than 2.4 million customers for this critical, free tool that provides timely alerts on outages, restoration estimates and important updates. For PAS Awareness Week, CenterPoint is launching a multi-month social media and customer outreach campaign that will extend throughout hurricane season across Greater Houston to drive PAS enrollment and help customers stay informed and safe during storms, emergencies or periods of extreme weather.
“During hurricane season, we know how important it is to provide timely, accurate information to our CenterPoint customers and their loved ones. Power Alert Service® is one of the most valuable tools available to help every customer across Greater Houston get the updates they need, when they need them. We also encourage customers to add additional household members or loved ones to receive alerts, so everyone stays informed during severe weather. Our team is more determined than ever to raise awareness of this free service and help enroll every one of the customers we're privileged to serve," said Raja Subramanian, CenterPoint Energy Chief Customer Officer.
The Power of PAS: A Free Service, Keeping Customers & Loved Ones Informed
CenterPoint launched PAS, a free service to customers who sign up, in 2012, to provide customers with alerts by phone call, text or email about outages at their location, estimated restoration times, important updates on CenterPoint storm preparedness and response efforts, and much more. An invaluable benefit is that customers can also sign up to 15 family members and/or friends to receive alerts. In late May and early June alone, CenterPoint sent nearly 3.9 million PAS notifications to keep its customers informed before, during and after the storms.
As part of its outreach campaign, CenterPoint will be utilizing its social media tools and will also be encouraging customers to sign up for PAS at Community Connect events scheduled across Greater Houston. A full schedule of upcoming Community Connect events is available at CenterPointEnergy.com/HoustonCommunityConnects.
For more information, follow CenterPoint Energy on social media or visit CenterPointEnergy.com/ActionCenter.
About CenterPoint Energy, Inc.
As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Minnesota, Ohio and Texas. As of March 31, 2026, the company owned approximately $47.8 billion in assets. With approximately 8,800 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com