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CenterPoint Energy encourages customers to take advantage of a powerful new tool available to help manage their accounts

The newly launched CenterPoint Energy mobile app provides a convenient way for customers to access their accounts

2025-05-20T05:00:00Z

HOUSTON – May 20, 2025 – CenterPoint Energy encourages customers to use company-offered tools that can help make it easier for customers to manage their accounts, view energy usage and receive information on bill management resources, including the newly launched CenterPoint Energy mobile app.

“At CenterPoint, we continue to explore various ways to connect with our customers and provide additional mobile-friendly tools to enhance their user experience. Through the CenterPoint Energy app, customers can conveniently manage their accounts and receive important alerts directly to their smart devices," said Tony Gardner, CenterPoint's Senior Vice President and Chief Customer Officer. “We look forward to continuing to provide tools that help us better serve our customers in managing their bills and energy use."

Through the new CenterPoint Energy mobile app, customers have access to the following features:

Account management: Customers can use the app to view billing information, pay their bill through a variety of ways including Apple Pay, save multiple payment methods and request a payment extension.
Electric outage updates: Customers within CenterPoint's Houston electric service area can view the Outage Tracker and report an outage in-app.
Secure login: Customers who would like to quickly access their account can enable facial or fingerprint authorization in their device's app settings.
Energy usage data: Customers can view their historical energy usage to better understand their normal usage and self-identify opportunities to adjust their usage to save energy and lower costs on a monthly basis.
Bill reminders: With push notifications, customers can receive alerts notifying them their bill is due.

The CenterPoint Energy app is available for free download in the Google Play Store and the Apple App Store by searching, “CenterPoint Energy My Account." Learn more by watching the demonstration video and visiting CenterPointEnergy.com/App.

Additional tools to help keep customers connected
CenterPoint wants to remind customers of Outage Tracker, an online outage map tool that customers can use to help stay informed about outages impacting their area and view important restoration information. To learn more about Outage Tracker's features and functionality, watch the demonstration video. For an in-depth, step-by-step guide to using the Outage Tracker, click here.

Customers are also encouraged to enroll in Power Alert Service® to receive alerts via text, phone or email about outages impacting their home or area and estimated time of restoration. Power Alert Service® helps keep customers informed of restoration progress during an outage event.

Recent News

CenterPoint Energy provides tips to help Indiana customers stay safe and warm during upcoming cold snap

Indianapolis – Dec. 12, 2025 – With colder temperatures expected across Indiana this weekend, including highs in the teens and lows below zero, CenterPoint Energy reminds customers that it has a comprehensive cold weather action plan in place and is prepared for potential impacts from the colder weather. CenterPoint teams are monitoring conditions, coordinating with agencies and emergency responders, as appropriate, and remain ready to deploy resources as needed to maintain safe and reliable service. The company encourages customers to have their cold weather plan in place as well.

Natural gas preparedness actions in Indiana
CenterPoint prepares year-round for cold weather through proactive steps that support safe and reliable delivery of natural gas service to Indiana communities. The company's efforts include:

Monitoring the natural gas systems 24/7 and implementing cold weather action plans to support delivery of service.
Conducting infrastructure projects to modernize the company's natural gas distribution systems.
Checking critical systems and equipment ahead of extreme winter weather to prepare for high demand and cold temperatures.
Staging staff across the company's service area, ready to respond to potential service issues safely and as quickly as possible.

Safety tips
CenterPoint encourages customers to keep safety at the forefront of their minds as they heat their homes:

Immediately report a suspected natural gas leak. If there's a “rotten egg" odor of natural gas present, immediately leave on foot, go to a safe location and call both 911 and CenterPoint Energy at 800-227-1376. Don't use electric switches and outlets, phones (including cell phones), drive or start a car inside or close to the location or do anything that could cause a spark.
Keep natural gas meters clear. Use a broom to gently remove snow, but avoid using a shovel, which can cause damage. If ice builds up, let it melt naturally rather than trying to chip or melt it away. Keep the area around the meter clear of snow piles to allow safe access in an emergency.
Use space heaters safely. Make sure a space heater has an automatic shut-off, and keep children, pets and all items at least three feet away from it. A space heater that uses natural gas, propane or wood should be vented to the outside. Stoves and ovens should never be used for space heating.
Test carbon monoxide (CO) and smoke alarms to make sure they work properly. Change batteries regularly. Alarms don't last forever, so replace them according to the manufacturer's instructions.
Know the signs of CO poisoning. Early symptoms such as headache and fatigue are similar to the flu, but without a fever. Continued CO exposure can lead to more severe headaches, dizziness, nausea, difficulty thinking clearly and fainting. If everyone in a household is experiencing these symptoms, it could be CO poisoning. If CO poisoning is suspected, leave the area immediately, get fresh air and call 911.

Energy-saving tips
CenterPoint encourages customers to consider implementing easy tips that can help manage energy usage, including:

Make sure the heating system is operating safely and efficiently. Change or clean the furnace filter regularly to help maximize the furnace's efficiency and life.
Turn down the thermostat. Lowering the thermostat at night or when away for at least eight hours can potentially save on heating costs. With a programmable thermostat, a heating system can work around a customer's schedule.
Keep warm air in and cold air out of the home. Use caulk or weather-stripping to seal leaks around doors, windows and other openings such as pipes or ducts. Towels can also be rolled up and pushed against the bottom of a door's interior. Close fireplace dampers when not in use to prevent heat loss.
Use window coverings and blinds effectively. If it's sunny outside, open window coverings during the day to capture warmth from the sun, and close coverings at night to keep warmth inside.
Circulate warm air with ceiling fans. Set ceiling fans to turn clockwise and slowly to move warm air from the ceiling to living levels.

Resource Hub available for customers
To help customers manage energy use and bills during cold weather, CenterPoint offers an online Customer Resource Hub. The hub provides easy access to billing tools, energy efficiency programs and tips and other resources. To learn more, visit CenterPointEnergy.com/ResourceHub.

CenterPoint Energy provides tips to help southwestern Indiana customers stay safe and warm during upcoming cold snap

Evansville, Ind. – Dec. 12, 2025 – With colder temperatures expected across southwestern Indiana this weekend, including highs in the teens and lows in the single digits, CenterPoint Energy reminds customers that it has a comprehensive cold weather action plan in place and is prepared for potential impacts from the colder weather. CenterPoint teams are monitoring conditions, coordinating with agencies and emergency responders, as appropriate, and remain ready to deploy resources as needed to maintain safe and reliable service. The company encourages customers to have their cold weather plan in place as well.

Electric and natural gas preparedness actions in southwestern Indiana
CenterPoint prepares year-round for cold weather through proactive steps that support safe and reliable delivery of electric and natural gas service to southwestern Indiana communities. The company's efforts include:

Monitoring the electric and natural gas systems 24/7 and implementing cold weather action plans to support delivery of service.
Conducting infrastructure projects to modernize the company's electric and natural gas distribution systems.
Checking critical systems and equipment ahead of extreme winter weather to prepare for high demand and cold temperatures.
Staging staff across the company's service area, ready to respond to potential service issues safely and as quickly as possible.

Safety tips
CenterPoint encourages customers to keep safety at the forefront of their minds as they heat their homes:

Use space heaters safely. Make sure a space heater has an automatic shut-off, and keep children, pets and all items at least three feet away from it. A space heater that uses natural gas, propane or wood should be vented to the outside. Stoves and ovens should never be used for space heating.
Test carbon monoxide (CO) and smoke alarms to make sure they work properly. Change batteries regularly. Alarms don't last forever, so replace them according to the manufacturer's instructions.
Know the signs of CO poisoning. Early symptoms such as headache and fatigue are similar to the flu, but without a fever. Continued CO exposure can lead to more severe headaches, dizziness, nausea, difficulty thinking clearly and fainting. If everyone in a household is experiencing these symptoms, it could be CO poisoning. If CO poisoning is suspected, leave the area immediately, get fresh air and call 911.
Immediately report a electric outage or downed power lines. Customers should never approach downed lines and should assume they are live. If a downed line is spotted, leave the area and call 911 and CenterPoint Energy at 800-227-1376.
Immediately report a suspected natural gas leak. If there's a “rotten egg" odor of natural gas present, immediately leave on foot, go to a safe location and call both 911 and CenterPoint Energy at 800-227-1376. Don't use electric switches and outlets, phones (including cell phones), drive or start a car inside or close to the location or do anything that could cause a spark.
Keep natural gas meters clear. Use a broom to gently remove snow, but avoid using a shovel, which can cause damage. If ice builds up, let it melt naturally rather than trying to chip or melt it away. Keep the area around the meter clear of snow piles to allow safe access in an emergency.

Energy-saving tips
CenterPoint encourages customers to consider implementing easy tips that can help manage energy usage, including:

Make sure the heating system is operating safely and efficiently. Change or clean the furnace filter regularly to help maximize the furnace's efficiency and life.
Turn down the thermostat. Lowering the thermostat at night or when away for at least eight hours can potentially save on heating costs. With a programmable thermostat, a heating system can work around a customer's schedule.
Keep warm air in and cold air out of the home. Use caulk or weather-stripping to seal leaks around doors, windows and other openings such as pipes or ducts. Towels can also be rolled up and pushed against the bottom of a door's interior. Close fireplace dampers when not in use to prevent heat loss.
Use window coverings and blinds effectively. If it's sunny outside, open window coverings during the day to capture warmth from the sun, and close coverings at night to keep warmth inside.
Circulate warm air with ceiling fans. Set ceiling fans to turn clockwise and slowly to move warm air from the ceiling to living levels.

CenterPoint Energy provides tips to help Ohio customers stay safe and warm during upcoming cold snap

Dayton, Ohio – Dec. 12, 2025 – With colder temperatures expected across Ohio this weekend, including highs in the teens and lows in the single digits, CenterPoint Energy reminds customers that it has a comprehensive cold weather action plan in place and is prepared for potential impacts from the colder weather. CenterPoint teams are monitoring conditions, coordinating with agencies and emergency responders, as appropriate, and remain ready to deploy resources as needed to maintain safe and reliable service. The company encourages customers to have their cold weather plan in place as well.

Natural gas preparedness actions in Ohio
CenterPoint prepares year-round for cold weather through proactive steps that support safe and reliable delivery of natural gas service to Ohio communities. The company's efforts include:

Monitoring the natural gas systems 24/7 and implementing cold weather action plans to support delivery of service.
Conducting infrastructure projects to modernize the company's natural gas distribution systems.
Checking critical systems and equipment ahead of extreme winter weather to prepare for high demand and cold temperatures.
Staging staff across the company's service area, ready to respond to potential service issues safely and as quickly as possible.

Safety tips
CenterPoint encourages customers to keep safety at the forefront of their minds as they heat their homes:

Immediately report a suspected natural gas leak. If there's a “rotten egg" odor of natural gas present, immediately leave on foot, go to a safe location and call both 911 and CenterPoint Energy at 800-227-1376. Don't use electric switches and outlets, phones (including cell phones), drive or start a car inside or close to the location or do anything that could cause a spark.
Keep natural gas meters clear. Use a broom to gently remove snow, but avoid using a shovel, which can cause damage. If ice builds up, let it melt naturally rather than trying to chip or melt it away. Keep the area around the meter clear of snow piles to allow safe access in an emergency.
Use space heaters safely. Make sure a space heater has an automatic shut-off, and keep children, pets and all items at least three feet away from it. A space heater that uses natural gas, propane or wood should be vented to the outside. Stoves and ovens should never be used for space heating.
Test carbon monoxide (CO) and smoke alarms to make sure they work properly. Change batteries regularly. Alarms don't last forever, so replace them according to the manufacturer's instructions.
Know the signs of CO poisoning. Early symptoms such as headache and fatigue are similar to the flu, but without a fever. Continued CO exposure can lead to more severe headaches, dizziness, nausea, difficulty thinking clearly and fainting. If everyone in a household is experiencing these symptoms, it could be CO poisoning. If CO poisoning is suspected, leave the area immediately, get fresh air and call 911.

Energy-saving tips
CenterPoint encourages customers to consider implementing easy tips that can help manage energy usage, including:

Make sure the heating system is operating safely and efficiently. Change or clean the furnace filter regularly to help maximize the furnace's efficiency and life.
Turn down the thermostat. Lowering the thermostat at night or when away for at least eight hours can potentially save on heating costs. With a programmable thermostat, a heating system can work around a customer's schedule.
Keep warm air in and cold air out of the home. Use caulk or weather-stripping to seal leaks around doors, windows and other openings such as pipes or ducts. Towels can also be rolled up and pushed against the bottom of a door's interior. Close fireplace dampers when not in use to prevent heat loss.
Use window coverings and blinds effectively. If it's sunny outside, open window coverings during the day to capture warmth from the sun, and close coverings at night to keep warmth inside.
Circulate warm air with ceiling fans. Set ceiling fans to turn clockwise and slowly to move warm air from the ceiling to living levels.

With subzero temperatures expected across Minnesota, CenterPoint Energy provides important reminders to help customers save energy while staying safe and warm

Broll of energy efficiency and safety tips is found here.

MINNEAPOLIS – DEC. 11, 2025 – Over the coming days, subzero temperatures are expected throughout Minnesota. CenterPoint Energy reminds customers that it has a comprehensive cold weather action plan in place and is prepared for potential impacts from the colder weather. CenterPoint teams are monitoring conditions, coordinating with agencies and emergency responders, as appropriate, and remain ready to deploy resources as needed to maintain safe and reliable service. The company encourages customers to have their cold weather plan in place as well.

CenterPoint is highlighting important energy-saving and safety resources to help lower heating bills, while keeping customers safe and warm.

Preparedness actions in Minnesota
CenterPoint prepares year-round for cold weather in Minnesota through proactive efforts, such as:

Staging crews across the company’s service area to respond to potential service issues safely and as quickly as possible.
Monitoring the natural gas system 24/7 and implementing cold weather action plans.
Leveraging natural gas, propane and/or liquefied natural gas stored ahead of the winter heating season.

Winter Energy Guide
CenterPoint provides its Winter Energy Guide, an online resource hub for customers throughout the winter heating season, featuring important safety, energy savings and bill management tips to help customers stay safe and warm. CenterPoint encourages customers to use this helpful resource to create their own cold weather plans so to stay prepared for the colder weather ahead.

Tips customers can take to save energy and money
CenterPoint encourages customers to use these easy tips to make a difference on monthly heating bills:

Lowering the thermostat by 7-10 degrees at night, or when away for at least eight hours, can potentially save 10% on heating costs. Customers using a programmable thermostat to have the heating system work around their schedule.
Changing or cleaning the furnace filter to maximize efficiency.
Using window coverings and blinds effectively. If it’s sunny outside, open window coverings, and close coverings at night to keep warmth inside. If the sun’s not shining, keep window coverings closed.
Sealing leaks with caulk or weather-stripping around doors, windows and other openings such as pipes or ducts. Close fireplace dampers when not in use to prevent heat loss.
Circulating warm air with ceiling fans by setting them to turn clockwise slowly to move warm air to living levels.

Smart actions to stay safe

Use space heaters safely. Make sure a space heater has an automatic shut-off, and keep children, pets and all items at least three feet away from it. A space heater using natural gas, propane or wood should be vented to the outside. Stoves and ovens should never be used for space heating.
Test carbon monoxide (CO) and smoke alarms to make sure they work properly. Change batteries regularly. Alarms don’t last forever, so replace them according to the manufacturer’s instructions.
Know the signs of CO poisoning. Early symptoms such as headache and fatigue are similar to the flu, but without a fever. Continued CO exposure can lead to more severe headaches, dizziness, nausea, difficulty thinking clearly and fainting. If everyone in a household is experiencing these symptoms, it could be CO poisoning. If someone suspects they could have CO poisoning, leave the area immediately, get fresh air and call 911.
Smell gas? Act fast! Natural gas has a distinctive rotten egg smell. If anyone detects this odor, they should leave their location immediately without using electrical switches or phones. Once in a safe location, call 911 and CenterPoint Energy.

Payment assistance resources and support available for customers

CenterPoint is dedicated to supporting customers who may have difficulty paying their energy bill. Throughout the year, but especially in the winter months when home heating costs are historically higher, CenterPoint encourages those facing hardship to call CenterPoint to find out about payment arrangements, energy efficiency programs and agency resources that may be available. To learn more, customers should call 800-245-2377 between 7 a.m. and 7 p.m., Monday-Friday, or visit CenterPointEnergy.com/PaymentAssistance.

CenterPoint Energy, Enel launch program to help southwestern Indiana businesses earn incentives for flexible energy use

Evansville, Ind., and Andover, Mass., December 11, 2025 – CenterPoint Energy and Enel North America have launched a new demand response program for commercial, institutional, and industrial organizations in southwestern Indiana. This initiative, called the CenterPoint Energy Aggregated Demand Response Program, enables organizations to earn incentive payments for making targeted energy reductions that help CenterPoint Indiana Electric maintain local grid reliability.

“Our focus remains on delivering reliable service to our customers and communities every day," said Muss Akram, Vice President of Utility Strategy at CenterPoint. “Through this program, we're working with Enel to strengthen reliability, manage demand and provide our customers an opportunity to be compensated for supporting the grid when it's needed most."

Demand response programs provide an opportunity for organizations to earn incentive payments while helping maintain a reliable electric system. When utilities or grid operators experience supply and demand constraints, they dispatch local organizations that have agreed to reduce energy usage during these times of high demand.

Commercial, institutional and industrial organizations in the CenterPoint Indiana Electric service territory are eligible to enroll in the new program. As the exclusive demand response provider for this program, Enel will work with organizations to define participation strategies, manage enrollment and execution, and maximize revenue from participating. During a demand response dispatch, the Midcontinent Independent System Operator (MISO) will instruct Enel's network of participants to curtail electricity usage in anticipation of emergency conditions on the grid. Common reduction strategies include modifying manufacturing processes, adjusting HVAC equipment and reducing non-essential lighting.

This program builds on CenterPoint's existing Smart Cycle demand response program for residential customers. Those participating in the Smart Cycle program can earn a one-time $75 enrollment credit and a $7.50 bill credit each month from March through November for participation. To learn more about this program, visit CenterPointEnergy.com/SmartCycle.

Enel is the world's largest demand response provider. In North America, Enel's demand response customers have earned over $1.9 billion in payments since 2011.

About CenterPoint Energy, Inc.
CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of September 30, 2025, the company had approximately $45 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit CenterPointEnergy.com.

Enel North America, part of the Enel Group, is a proven renewables leader delivering clean, flexible and sustainable energy solutions. The company develops, builds, owns and operates renewable power plants and demand response solutions, with 12 gigawatts (GW) of installed wind, solar and energy storage capacity and nearly 5 GW of demand response capacity in the US and Canada. Enel is a top-five industry leader for clean power, demand response and utility-scale battery storage capacity in the United States. Learn more at enelnorthamerica.com and on LinkedIn and YouTube.