CenterPoint Energy mobilizes to respond to winter storm projected to impact the Greater Houston area
CenterPoint Energy mobilizes to respond to winter storm projected to impact the Greater Houston area
2025-01-18T06:00:00Z

Forecasts converge on freezing precipitation and accumulation

Approximately 1,200 additional mutual aid workers will arrive by Monday

to support potential restoration efforts

National Weather Service issued Winter Storm Watch for the entire region

ERCOT Weather Watch issued for January 20 – 23 due to extreme cold weather across its region

CenterPoint customers urged to be weather alert and have a plan to stay safe and warm through freezing temperatures

HOUSTON, Jan. 18, 2025 - As weather models and forecasts for next week begin to converge, confidence is increasing in the potential for significant wintry precipitation and accumulation impacting the Greater Houston area starting Monday evening and continuing into next week. CenterPoint Energy continues to execute the company's cold weather readiness plan and is actively monitoring the evolving forecasts. CenterPoint has secured an additional 1,200 mutual aid workers who will arrive Monday. The company is also standing up three staging sites and pre-positioning crews to support potential restoration efforts.

Forecasts continue to align on a range of potential scenarios early next week across the Greater Houston area, with most models anticipating a sharp drop in temperatures and freezing precipitation overnight on Monday and through Tuesday afternoon. CenterPoint's Emergency Preparedness and Response, Meteorology and Operations teams remain on alert and are utilizing in-house and third-party weather modeling and historical data from previous weather events to plan for all potential impacts to CenterPoint's system.

In preparation for the mixture of snow, sleet and freezing rain anticipated to impact the region, the National Weather Service has now issued a Winter Storm Watch for Southeast Texas beginning at 6:00 p.m. Monday through 6:00 p.m. Tuesday. On Friday, ERCOT issued a Weather Watch for Jan. 20 through Jan. 23 due to extreme cold weather across the ERCOT region, higher electrical demand and the potential for lower reserves. At this time, according to ERCOT, grid conditions are expected to be normal, but CenterPoint teams remain ready to respond if that should change.

"Our CenterPoint teams have already executed numerous cold weather preparations from our winter readiness plan and we will continue to diligently monitor the weather and our systems as we stand up these staging sites and begin onboarding the approximately 1,200 mutual assistance workers who've answered the call to support potential restoration efforts. We have plans in place and are stationing crews across the communities we serve so our teams can handle any service issues safely and as quickly as possible. We urge our customers to stay weather alert, have an emergency plan in place and take steps now to prepare," said Darin Carroll, Senior Vice President of CenterPoint's Electric Business. 

Cold weather preparations
The company has a cold weather action plan in place and has performed a series of proactive pre-winter preparedness actions to strengthen and winterize its infrastructure across Texas, including inspecting and testing cold-weather critical equipment. In addition to requesting an additional 1,200 mutual aid resources to assist with restoration efforts, CenterPoint is also deploying cold weather mitigations across its electric and gas infrastructure, coordinating with relevant local emergency responders and government officials and making plans to mobilize emergency response resources.

2025 Winter Energy Guide
CenterPoint recently launched its Winter Energy Guide, a comprehensive online resource hub that helps customers throughout the winter heating season. The guide features practical and important safety, energy savings and bill management tips to help customers stay safe and warm throughout the winter season. To learn more, visit CenterPointEnergy.com/ReadyforWinter.

Safety reminders
CenterPoint reminds customers to stay safe during and after winter storms:

  • Downed power lines: Stay at least 35 feet away from downed power lines and report them to CenterPoint at 713-207-2222. Be especially mindful of downed lines that could be hidden and treat all downed lines as if they are energized.
  • Work crew safety: Be cautious around work crews and give them plenty of room to safely assess damage and make repairs.
  • Portable generators: Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide (CO) fumes, which can be deadly.
  • Use space heaters safely: Make sure space heaters have an automatic shut-off, and keep children, pets and all items at least three feet away from it. A space heater that uses natural gas, propane or wood should be vented to the outside. Stoves and ovens should never be used for space heating.
  • Electric system safety: Never connect a portable electric generator directly to a building's electrical system during a power outage; electricity could back-feed into the power lines, potentially endangering CenterPoint workers.
  • Preserving food during outages: Avoid opening freezers and refrigerators during outages to preserve food.
  • Natural gas safety: Natural gas is odorized with a distinctive, strong odor, often compared to rotten eggs or sulfur. If a natural gas odor is detected inside a home or building, leave immediately on foot. Do not use electric switches, telephones (including cell phones), or anything that could cause a spark. Once in a safe location, call both CenterPoint Energy and 911. Do not use email or the Internet to report the leak and never attempt to repair a natural gas leak yourself—leave all repairs to trained technicians. For leaks outside, leave the area on foot and move in an upwind direction away from the leak or vapor cloud to a location where the smell of gas is no longer present. Warn others to stay away from the leak and abandon any equipment being used in or near the area. Once in a safe location, call both CenterPoint Energy and 911 to report the leak.
  • Know the signs of CO poisoning: Early symptoms such as headache and fatigue are similar to the flu, but without a fever. Continued CO exposure can lead to more severe headaches, dizziness, nausea, difficulty thinking clearly and fainting. If everyone in a household is experiencing these symptoms, it could be CO poisoning. If symptoms suggest CO poisoning, leave the area immediately, get fresh air and call 911.
  • Gas meter maintenance: Remove large icicles hanging over meter assemblies and appliance vents. Use a broom – not a shovel – to clear snow from the meter. If the gas meter is encased in ice, do not attempt to melt and/or chip the ice, as this could cause damage to the meter. Allow the ice to melt on its own.
  • Call before digging: Call 811 to locate utility lines prior to digging on a property.

Electric customers encouraged to enroll in Power Alert Service® and follow CenterPoint Texas X account
While CenterPoint continues to provide information around this weather event, including issuing preparedness communications to critical care customers, the company also encourages all electric customers to enroll in the company's Power Alert Service® to receive winter storm outage details, estimated restoration times and customer-specific restoration updates by phone call, text or email.

Customers can also follow @CenterPoint_TX to receive the most up-to-date information on the company's operations in the Greater Houston area and across Texas.

For the latest weather information for the Greater Houston area, see updates from the National Weather Service Forecast Office in Houston/Galveston at www.weather.gov/hgx.

For more information, contact
Communications
Media.Relations@CenterPointEnergy.com

SOURCE CenterPoint Energy

 Recent News

 

 
CenterPoint Energy urges Minnesota natural gas customers to conserve energy, like lowering thermostats, during the extreme cold snap

MINNEAPOLIS – Jan. 23, 2026– Due to the extreme cold across much of the country, the increased demand for natural gas is expected to cause a short-term rise in natural gas prices. CenterPoint Energy is encouraging its Minnesota customers to take quick actions to save energy, including temporarily lowering their thermostat settings, health permitting, to help conserve energy and save money. The price that CenterPoint pays for natural gas is the same price charged to customers with no mark-up, and the company does not profit from the overall cost of natural gas.

Starting today and potentially through Monday, Jan. 26, 2026, CenterPoint is asking its customers, if possible, to reduce their thermostat settings to 65 degrees during the day when at home and lower the setting an additional five degrees when they are asleep or away from home. With home heating costs representing roughly 50% of a customer's monthly energy bill, this energy conservation step can limit the impact of higher natural gas prices on customers' bills.

CenterPoint reminds customers that it is actively working across the company's Minnesota service area to provide safe, reliable and resilient energy. The company urges customers to have a personal cold weather plan in place to stay safe and warm.

Easy steps customers can take to reduce energy use
CenterPoint offers these additional energy-saving tips for customers:

  • Lower the temperature setting on the water heater. Water heating accounts for approximately 20% of a home's overall energy use. Reducing a water heater's temperature to 120 degrees F from 140 degrees can help reduce water heating cost by 10% while preventing scalding.
  • Check the furnace filter. Change or clean the filter to maximize the efficiency of the furnace.
  • Use window coverings and blinds effectively. If it's sunny outside, open window coverings during the day to capture warmth from the sun, and close coverings at night to keep warmth inside. If the sun's not shining, keep window coverings closed.
  • Keep cold air out. Use caulk or weather-stripping to seal leaks around doors, windows and other openings such as pipes or ducts. Close fireplace dampers when not in use to trap the heat.
  • Use a ceiling fan smartly. Set a ceiling fan to turn clockwise, and slowly, to move heat from near the ceiling to living levels to increase comfort.

Visit CenterPointEnergy.com/ReadyForWinter for more energy-saving tips and resources for customers to stay safe and warm.

Payment assistance resources for customers
CenterPoint urges those facing hardship to call the company now to find out about payment arrangements, energy efficiency programs and agency resources. Resources are available this heating season for qualifying customers. To learn more, customers should call 800-245-2377 between 7 a.m. and 7 p.m., Monday - Friday, or visit CenterPointEnergy.com/PaymentAssistance.
 
Smell natural gas? Act fast!
CenterPoint also wants to provide a safety reminder to customers on actions to take if they suspect a natural gas leak. If there's a rotten egg or sulfur odor of natural gas present, immediately leave the area on foot, go to a safe location, and call both 911 and CenterPoint at 800-296-9815. Don't use electric switches/outlets, phones (including cell phones), drive or start a car inside or close to the location or do anything that could cause a spark.

Strategic natural gas procurement plan to keep customers safe and warm
CenterPoint has a strategic natural gas procurement plan that includes purchasing from multiple natural gas suppliers as well as buying and storing a substantial portion of its fuel supply before the winter heating season to work to mitigate costs customers pay. Due to the increased demand during the winter heating season, additional purchases may be required to be made in the daily market to support customer needs for natural gas.

###

About CenterPoint Energy, Inc.
As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Minnesota, Ohio and Texas. As of September 30, 2025, the company owned approximately $45 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com. 

CenterPoint Energy activates staging sites and begins onboarding additional emergency response resources as preparations continue ahead of this weekend's approaching winter weather conditions

Approximately 3,300 CenterPoint electric employees and contract workers are pre-staged for storm preparation and potential restoration efforts across Southeast Texas

Approximately 700 natural gas workers and contractors support response as well

State of Texas issues disaster declaration ahead of potential impacts

Customers urged to have a plan and prepare for freezing temperatures, high winds and potential ice accumulation

HOUSTON, Jan. 23, 2026 - In preparation for forecasted winter weather heading towards Southeast Texas, CenterPoint Energy continues to monitor the approaching system. With 3,300 frontline workers, support personnel and contractors, CenterPoint stands ready to support its customers and communities. Additionally, the company has stood up three staging sites at strategic locations across the Greater Houston area to pre-position resources to support potential restoration efforts. The company's Emergency Operations Center is also open, fully staffed, and will remain operational through the weekend as CenterPoint continues executing its cold weather action plan.

During the company's first daily operational briefing at its Emergency Operations Center, CenterPoint leaders emphasized the company's continued commitment to delivering for our customers and communities.

"We want our customers to be confident in the numerous cold weather preparations CenterPoint has executed from our winter readiness plan and to know we have plans in place to support customers during this weekend's forecasted freezing temperatures, high winds, and potential ice accumulation. We also want to urge our customers to stay weather alert, have an emergency plan in place and take steps now to prepare," said Nathan Brownell, Vice President of Resilience and Capital Delivery.

Yesterday, Texas Governor Greg Abbott issued a disaster declaration ahead of potential impacts, and CenterPoint continues to work closely with government officials and emergency agencies to prepare for the approaching weather system.

What our experts are saying
"Weather forecasts continue to trend toward less icing risk in the Houston area. We continue to actively monitor internal and publicly available weather modeling resources to track forecast changes and adjust our preparations as needed. We encourage our customers and communities to remain prepared for cold weather that will impact the area Sunday and Monday," said Matt Lanza, CenterPoint's Chief Meteorologist.

The current weather forecast for CenterPoint's Houston electric service territory indicates the potential for ice accumulation this weekend, subject to updated forecasts. The company reminds customers and community members to always assume downed lines or wires are energized and potentially dangerous if contacted. Stay at least 35 feet away from downed power lines or fallen wires and keep a safe distance from objects touching downed lines (tree limbs, vehicles, fences, etc.) and immediately report downed power lines to CenterPoint.

"Our Natural Gas teams are prepared to respond to critical issues that may be caused by the weather. We've placed Compressed Natural Gas trucks at 13 strategic locations across Texas to support our system and have frontline gas workers on hand who are ready 24/7 to respond to any service interruptions. We've also strengthened our natural gas infrastructure with added hardening measures and heaters to prevent ice damage," said Richard Leger, CenterPoint's Senior Vice President of Natural Gas Business.

Staging sites and additional resources
CenterPoint activated its Emergency Operations Center on Thursday morning and secured more than 600 additional frontline workers for an expanded workforce of 3,300 workers and personnel to address the approaching winter storm. In addition to CenterPoint's Emergency Operations Center staff of 200 personnel and on-system workforce of approximately 2,500 internal line workers, local contractors and vegetation management resources, the company has secured an additional approximately 600 frontline workers including more line workers, vegetation management resources, and damage assessors.

The company is also deploying more than 700 gas workers and contractors to support the weekend response.

The company's three staging sites will host hundreds of workers and help pre-position crews, vehicles, equipment and materiel needed for restoration across its service territory. These staging sites are strategically placed to position resources in locations where the winter weather system's impact is forecasted to be the most severe.

Cold weather preparations
The pre-winter safety and readiness actions taken by CenterPoint include:

  • Activating its Emergency Operations Center to coordinate response and restoration efforts;
  • Coordinating with the Public Utility Commission of Texas and the Electric Reliability Council of Texas (ERCOT) about statewide energy needs;
  • Communicating with customers to provide safety and preparedness information directly via email and help keep customers informed and prepared;
  • Conducting outreach to critical care customers by email, phone or text;
  • Inspecting and testing critical electric equipment, including all 270 electric substations, executing enhanced tree trimming and conducting inspections to prepare for wintery precipitation and cold temperatures;
  • Positioning Compressed Natural Gas (CNG) trucks at 13 strategic locations to be deployed to supplement the natural gas system, if needed;
  • Monitoring more than 100 weather stations across the Greater Houston area to enhance situational awareness and storm preparation;
  • Donated and installed more than 20 emergency backup generators at key locations across Greater Houston to improve local emergency preparedness and response efforts; and
  • Conducted more than 19,000 total hours of emergency training in 2025 for hundreds of operational, emergency response and other personnel and contractors to strengthen severe weather preparation and response efforts.

Stay informed with Power Alert Service®
CenterPoint electric customers are encouraged to enroll in the company's Power Alert Service® to receive winter storm outage details, estimated restoration times and customer-specific restoration updates by phone call, text or email.

Have a plan and stay safe
CenterPoint encourages customers to prepare and have a plan to stay safe during severe winter weather. Customers can get storm-related safety tips at CenterPointEnergy.com/ActionCenter — available in English, Spanish and Vietnamese.

Customers can also stay up to date on outages with CenterPoint's Outage Tracker, available in English and Spanish. The Outage Tracker is built to handle increased traffic during storms, is mobile-friendly, accessible for those with disabilities and allows customers to see outages by county, city and zip code.

For the latest updates, follow CenterPoint on X and visit CenterPointEnergy.com/ActionCenter.

About CenterPoint Energy, Inc.
As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Minnesota, Ohio and Texas. As of September 30, 2025, the company owned approximately $45 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com.

For more information, contact:
Communications
Media.Relations@CenterPointEnergy.com

SOURCE CenterPoint Energy

CenterPoint Energy ramps up customer communications as 3,300-person expanded workforce continues preparations and emergency response efforts ahead of winter weather system forecasted to impact Texas

Approximately 3,300 CenterPoint employees and contract workers supporting storm preparation and potential restoration efforts across Houston and parts of Southeast Texas

Emergency Operations Center fully staffed and operating; three staging sites activating today

First daily operational briefing scheduled for this afternoon at the company's Emergency Operations Center

State of Texas issues disaster declaration ahead of potential impacts; ERCOT Weather Watch issued for Saturday to Tuesday; grid conditions expected to be normal

HOUSTON, Jan. 22, 2026 - To help its customers and communities stay informed and prepared ahead of this weekend's forecasted winter weather system, CenterPoint Energy is ramping up customer communications as the company continues executing its cold weather readiness plan. CenterPoint is sharing information with customers through a number of channels (emails, phone calls, text messages, and many others). It will also begin hosting daily operational briefings at its Emergency Operations Center this afternoon to provide an update on evolving weather models and give an in-depth overview of the company's expanded response efforts.

"We are focused on delivering for our customers and communities and we want them to know  we're taking action now and preparing to respond to any impacts from this weather to our system, because we know how important it is for the communities we serve to have reliable electric and natural gas service they expect and deserve. Right now, as conditions continue to evolve, staying informed is one of the most important things we can do to keep our customers and their loved ones safe," said Tony Gardner, CenterPoint's Chief Customer Officer. "We urge customers to prepare now and to bookmark our Action Center for storm-related safety tips in English, Spanish and Vietnamese and to make sure they're enrolled in Power Alert Service® to receive winter storm outage details, estimated restoration times and customer-specific restoration updates."

Weather update
"Weather models have generally trended toward a somewhat less impactful forecast outcome in the Houston area since yesterday. While those trends are positive and continue, we are continuing to use both internal and publicly available weather model guidance to shape our forecast expectations and will adjust as needed," said Matt Lanza, CenterPoint's Chief Meteorologist. "Still, with cold and at least some ice expected in the region, we encourage customers and communities to be prepared for hazardous travel on Sunday and a hard freeze, especially Monday morning."

The current weather forecast for CenterPoint's Houston electric service territory indicates the potential for ice accumulation this weekend, subject to updated forecasts. The company reminds customers and community members to always assume downed lines or wires are energized and potentially dangerous if contacted. Stay at least 35 feet away from downed power lines or fallen wires and keep a safe distance from objects touching downed lines (tree limbs, vehicles, fences, etc.) and immediately report downed power lines to CenterPoint. 

Additional resources
Following several days of actively preparing for this weekend's forecasted severe winter weather system, CenterPoint Energy activated its Emergency Operations Center yesterday morning and secured more than 600 additional frontline workers for an expanded workforce of 3,300 workers and personnel to address the approaching winter storm.

Staging sites
The company's three staging sites are strategically placed to pre-position resources in locations where the winter weather system's impact is forecasted to be the most severe. These sites will host approximately 3,300 workers and help pre-position crews, vehicles, equipment and materiel needed for restoration across its service territory.

Public Official Coordination
CenterPoint continues to work closely with government officials and emergency agencies to prepare for the approaching winter weather system and continues to diligently monitor weather models and deploy cold weather mitigations across its electric and gas infrastructure. CenterPoint is also actively working to mobilize emergency response resources and coordinating with relevant local emergency responders and government officials in preparation for this weekend's weather.

Cold weather preparations
The pre-winter safety and readiness actions taken by CenterPoint include:

  • Activating its Emergency Operations Center to coordinate response and restoration efforts;
  • Coordinating with the Public Utility Commission of Texas and the Electric Reliability Council of Texas (ERCOT) about statewide energy needs;
  • Communicating with customers to provide safety and preparedness information directly via email and help keep customers informed and prepared;
  • Conducting outreach to critical care customers by email, phone or text;
  • Inspecting and testing critical electric equipment, including all 270 electric substations, executing enhanced tree trimming and conducting inspections to prepare for wintery precipitation and cold temperatures;
  • Positioning Compressed Natural Gas (CNG) trucks at 13 strategic locations to be deployed to supplement the natural gas system, if needed;
  • Monitoring more than 100 weather stations across the Greater Houston area to enhance situational awareness and storm preparation;
  • Donated and installed more than 20 emergency backup generators at key locations across Greater Houston to improve local emergency preparedness and response efforts; and
  • Conducted more than 19,000 total hours of emergency training in 2025 for hundreds of operational, emergency response and other personnel and contractors to strengthen severe weather preparation and response efforts.

Supporting community preparedness
As part of its ongoing commitment to supporting community preparedness and resilience, the CenterPoint Energy Foundation awarded a $1 million, five‑year grant to The Salvation Army last year to support disaster response capabilities across the Greater Houston area. This grant supports operations at The Salvation Army's Multi‑Purpose Distribution Center in Houston, a critical regional hub that coordinates emergency relief efforts and delivers essential services to vulnerable populations — including families, youth, seniors, and individuals experiencing homelessness — during hurricanes and other severe weather events. Funded separately and financially independent from the utility, the CenterPoint Energy Foundation continues to serve as a catalyst for good by leveraging its resources to enhance the safety, resilience and vibrancy of the communities CenterPoint serves. Learn more at CenterPointEnergy.com/Foundation.

Have a plan and stay safe
CenterPoint encourages customers to prepare and have a plan to stay safe during severe winter weather. Customers can get storm-related safety tips at CenterPointEnergy.com/ActionCenter — available in English, Spanish and Vietnamese.

Customers can also stay up to date on outages with CenterPoint's Outage Tracker, available in English and Spanish. The Outage Tracker is built to handle increased traffic during storms, is mobile-friendly, accessible for those with disabilities and allows customers to see outages by county, city and zip code.

For the latest updates, follow CenterPoint on X and visit CenterPointEnergy.com/ActionCenter. 

About CenterPoint Energy, Inc.
As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Minnesota, Ohio and Texas. As of September 30, 2025, the company owned approximately $45 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com.

For more information, contact:
Communications
Media.Relations@CenterPointEnergy.com

SOURCE CenterPoint Energy

CenterPoint Energy prepared for weekend winter weather in Ohio
Company monitoring conditions and has cold weather plan in place

NWS forecasting sub-zero wind chills to follow snow 

Customers encouraged to visit Winter Energy Guide

DAYTON, Ohio – Jan. 23, 2026 – With snowfall and bitter cold expected across West Central Ohio this weekend according to the National Weather Service, CenterPoint Energy has its cold weather action plan in place and is prepared to maintain safe, reliable service.  

CenterPoint prepares for winter weather through proactive measures that support reliable delivery of natural gas service. This includes:

  • checking critical systems and equipment ahead of cold weather events,
  • coordinating with local agencies and emergency responders, and
  • positioning crews to respond to potential service issues safely and quickly.

Preparing for the weekend
With snow in the forecast—and sub-zero wind-chills expected to follow—many customers may find themselves spending more time indoors over the next few days. When temperatures drop, heating systems may work harder to keep homes comfortable. A few simple steps can help manage energy use and keep homes comfortable:

  • Lower the thermostat. Small adjustments can reduce heating costs without sacrificing comfort.
  • Open blinds during the day. Sunlight provides natural warmth; close them at night to keep heat in.
  • Keep exterior vents clear. Check that outdoor vents and air intakes are not blocked by snow. Heating equipment needs proper airflow to operate safely.
  • Change the furnace filter. A clean filter helps the heating system run efficiently.
  • Have a storm kit ready. Stock up on essentials and keep flashlights handy. Avoid candles, which pose a fire risk.

Customers should keep natural gas meters clear of snow by gently brushing them off with a broom. Shovels may cause damage.

Warming center locations and hours are available through Ohio 211. Call 2-1-1 or visit Ohio211.org.

For additional safety tips and energy-saving ideas to help customers stay safe and warm this winter, visit CenterPoint's Winter Energy Guide at CenterPointEnergy.com/ReadyforWinter.​

CenterPoint Energy prepared for weekend winter weather in southwestern Indiana
Company monitoring conditions and has cold weather action plan in place

 
 NWS forecasting sub-zero wind chills to follow snow

Customers encouraged to visit Winter Energy Guide

EVANSVILLE, Ind. – Jan. 23, 2026 – With significant snowfall and bitter cold expected across southwestern Indiana this weekend according to the National Weather Service, CenterPoint Energy has its cold weather action plan in place and is prepared to maintain safe, reliable service.

CenterPoint prepares for winter weather through proactive measures that support reliable delivery of electric and natural gas service. This includes:

  • checking critical systems and equipment ahead of cold weather events,
  • coordinating with local agencies and emergency responders, and
  • positioning crews to respond to potential service issues safely and quickly.

Preparing for the weekend
With heavy snow in the forecast—and sub-zero wind-chills expected to follow—many customers may find themselves spending more time indoors over the next few days. When temperatures drop, heating systems may work harder to keep homes comfortable. A few simple steps can help manage energy use and keep homes comfortable:

  • Lower the thermostat. Small adjustments can reduce heating costs without sacrificing comfort.
  • Open blinds during the day. Sunlight provides natural warmth; close them at night to keep heat in.
  • Keep exterior vents clear. Check that outdoor vents and air intakes are not blocked by snow. Heating equipment needs proper airflow to operate safely.
  • Change the furnace filter. A clean filter helps the heating system run efficiently.
  • Have a storm kit ready. Stock up on essentials and keep flashlights handy. Avoid candles, which pose a fire risk.

Customers with natural gas service should keep meters clear of snow by gently brushing them off with a broom. Shovels may cause damage.

Electric customers are encouraged to enroll in Power Alert Service® to receive outage updates, estimated restoration times and customer-specific information during severe weather. Customers can choose to receive updates via phone, text or email. Sign up at CenterPointEnergy.com/PowerAlertService.

Warming center locations and hours are available through Indiana 211. Call 2-1-1, text a ZIP code to 898-211, or visit IN211.org.

For additional safety tips and energy-saving ideas to help customers stay safe and warm this winter, visit CenterPoint's Winter Energy Guide at CenterPointEnergy.com/ReadyforWinter.