As weather models start to align toward freezing precipitation and ERCOT issues Weather Watch, CenterPoint Energy continues preparations and secures additional mutual aid support
As weather models start to align toward freezing precipitation and ERCOT issues Weather Watch, CenterPoint Energy continues preparations and secures additional mutual aid support
2025-01-18T06:00:00Z

Company continues monitoring the evolving weather situation over the MLK Jr Holiday weekend and is activating nearly 1,200 additional mutual aid workers to help execute potential restoration work

ERCOT has issued a Weather Watch for January 20-23 due to extreme cold weather across its region, meaning higher electrical demand, and the potential for lower reserves

CenterPoint urges customers to have a plan and make winter weather preparations to stay safe and warm

In the event of ice or freezing precipitation early next week causing outages, the expanded workforce will be utilized to restore service safely and as quickly as possible

HOUSTON, Jan. 17, 2025 - With weather models and forecasts staring to align and show a strong chance of severe cold weather and icy precipitation and even snow impacting the Greater Houston area over the Martin Luther King Jr. Holiday weekend and into next week, CenterPoint Energy is preparing for potential impacts by readying work sites, staging crews and equipment, and securing an additional 430 vegetation management workers and 750 line workers to support potential restoration efforts.

Forecasts continue to show a range of potential scenarios early next week across the Greater Houston area, with ERCOT issuing a Weather Watch for Jan. 20 though Jan. 23 due to extreme cold weather across the ERCOT region, higher electrical demand and the potential for lower reserves. At this time, according to ERCOT, grid conditions are expected to be normal.

CenterPoint's Emergency Preparedness and Response, Meteorology and Operations teams remain on alert and are actively preparing to support safe and reliable energy delivery during potential extreme cold and icy conditions. Teams are utilizing in-house weather modeling and historical data from previous weather events to consider and plan for all potential impacts to CenterPoint's system.

"If forecasted icy conditions materialize, we will likely see outages related to the extreme weather across the Greater Houston area. That's why we've made the call to proactively bring on approximately 1,200 additional mutual aid personnel, to help us meet the potential restoration need and handle any service issues as quickly and safely as possible. Mutual aid is a hallmark of our industry, and we want to thank these additional crews for their help to support our local communities," said Darin Carroll, Senior Vice President of CenterPoint's Electric Business. 

"We want our customers to have confidence in the cold preparations we've already executed and know that we are actively monitoring the weather and our systems. We also want to urge them to take this storm seriously, prepare for it and have an emergency plan in place," Carroll added.

Cold weather preparations
The company has a cold weather action plan in place and has performed a series of proactive pre-winter preparedness actions to strengthen and winterize its infrastructure across Texas, including inspecting and testing cold-weather critical equipment. In addition to requesting an additional 1,200 mutual aid resources to assist with restoration efforts, CenterPoint is also deploying cold weather mitigations across its electric and gas infrastructure, coordinating with relevant local emergency responders and government officials and making plans to mobilize emergency response resources.

2025 Winter Energy Guide
CenterPoint recently launched its Winter Energy Guide, a comprehensive online resource hub that helps customers throughout the winter heating season. The guide features practical and important safety, energy savings and bill management tips to help customers stay safe and warm throughout the winter season. To learn more, visit CenterPointEnergy.com/ReadyforWinter.

Safety reminders
CenterPoint reminds customers to stay safe during and after winter storms:

  • Downed power lines: Stay at least 35 feet away from downed power lines and report them to CenterPoint at 713-207-2222. Be especially mindful of downed lines that could be hidden and treat all downed lines as if they are energized.

  • Work crew safety: Be cautious around work crews and give them plenty of room to safely assess damage and make repairs.

  • Portable generators: Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly.

  • Use space heaters safely: Make sure space heaters have an automatic shut-off, and keep children, pets and all items at least three feet away from it. A space heater that uses natural gas, propane or wood should be vented to the outside. Stoves and ovens should never be used for space heating.

  • Electric system safety: Never connect a portable electric generator directly to a building's electrical system during a power outage; electricity could back-feed into the power lines, potentially endangering CenterPoint workers.

  • Preserving food during outages: Avoid opening freezers and refrigerators during outages to preserve food.

  • Natural gas safety: Natural gas is odorized with a distinctive, strong odor, often compared to rotten eggs or sulfur. If a natural gas odor is detected inside a home or building, leave immediately on foot. Do not use electric switches, telephones (including cell phones), or anything that could cause a spark. Once in a safe location, call both CenterPoint Energy and 911. Do not use email or the Internet to report the leak and never attempt to repair a natural gas leak yourself—leave all repairs to trained technicians. For leaks outside, leave the area on foot and move in an upwind direction away from the leak or vapor cloud to a location where the smell of gas is no longer present. Warn others to stay away from the leak and abandon any equipment being used in or near the area. Once in a safe location, call both CenterPoint Energy and 911 to report the leak.

  • Know the signs of CO poisoning: Early symptoms such as headache and fatigue are similar to the flu, but without a fever. Continued CO exposure can lead to more severe headaches, dizziness, nausea, difficulty thinking clearly and fainting. If everyone in a household is experiencing these symptoms, it could be CO poisoning. If symptoms suggest CO poisoning, leave the area immediately, get fresh air and call 911.

  • Gas meter maintenance: Remove large icicles hanging over meter assemblies and appliance vents. Use a broom – not a shovel – to clear snow from the meter. If the gas meter is encased in ice, do not attempt to melt and/or chip the ice, as this could cause damage to the meter. Allow the ice to melt on its own.

  • Call before digging: Call 811 to locate utility lines prior to digging on a property.

Electric customers encouraged to enroll in Power Alert Service® and follow CenterPoint Texas X account
CenterPoint electric customers are encouraged to enroll in the company's Power Alert Service® to receive winter storm outage details, estimated restoration times and customer-specific restoration updates by phone call, text or email. Customers can also follow @CenterPoint_TX to receive the most up-to-date information on the company's operations in the Greater Houston area and across Texas.

For more information, contact
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Media.Relations@CenterPointEnergy.Com 

SOURCE CenterPoint Energy

 Recent News

 

 
Local governmental agencies and first responder organizations within CenterPoint Energy’s footprint encouraged to apply for a Community Safety Grant

​EVANSVILLE, Ind. – April 9, 2026 – Local governmental agencies across CenterPoint Energy's service areas in Indiana, Minnesota, Ohio and Texas are invited to apply for the company's annual Community Safety Grant Program. Grants support local safety equipment and safety‑related projects that aim to make a meaningful difference within the communities the company serves. Applications are now open online through April 30, 2026.

CenterPoint awards grants of up to $2,500 to eligible local governmental agencies to support community safety needs within its service areas. Since launching the program in 2003, CenterPoint has awarded approximately $3.5 million in grants to help fund nearly 1,700 safety projects, supporting communities in enhancing public safety and wellbeing.

“At CenterPoint, safety is our top core value, and this drives every effort we take for the customers and communities we are privileged to serve. We know that safer communities are stronger communities, and that's why we appreciate being able to give back to enhance the safety of the locations where we live and work," said Jesus Soto, CenterPoint's Chief Operating Officer. “Through our Community Safety Grant Program, we're proud to support our local governmental agencies, emergency responders and local officials who work every day to improve the health and safety of our neighbors across the communities we serve."

Community Safety Grants have enabled a wide range of projects to enhance public safety, including installing public automated external defibrillators (AEDs), upgrading emergency communication equipment, purchasing personal protective equipment for first responders, enhancing a community's disaster preparedness efforts and purchasing utility locating devices.

Each community CenterPoint serves that is interested in this program should submit a grant application with information outlining a community safety project and how grant funding would help address that need.

To learn more about CenterPoint's commitment to the communities it serves and to apply for a Community Safety Grant, visit CenterPointEnergy.com/Community.  

About CenterPoint Energy, Inc.

As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Minnesota, Ohio and Texas. As of December 31, 2025, the company owned approximately $46.5 billion in assets. With approximately 8,800 employees, CenterPoint and its predecessor companies have been in business for more than 150 years.​

Local governmental agencies and first responder organizations within CenterPoint Energy’s footprint encouraged to apply for a Community Safety Grant

Approximately $3.5 million has been awarded to support nearly 1,700 safety projects since grant program launched

DAYTON, Ohio – April 8, 2026 – Local governmental agencies across CenterPoint Energy's service areas in Indiana, Minnesota, Ohio and Texas are invited to apply for the company's annual Community Safety Grant Program. Grants support local safety equipment and safety‑related projects that aim to make a meaningful difference within the communities the company serves. Applications are now open online through April 30, 2026.

CenterPoint awards grants of up to $2,500 to eligible local governmental agencies to support community safety needs within its service areas. Since launching the program in 2003, CenterPoint has awarded approximately $3.5 million in grants to help fund nearly 1,700 safety projects, supporting communities in enhancing public safety and wellbeing.

“At CenterPoint, safety is our top core value, and this drives every effort we take for the customers and communities we are privileged to serve. We know that safer communities are stronger communities, and that's why we appreciate being able to give back to enhance the safety of the locations where we live and work," said Jesus Soto, CenterPoint's Chief Operating Officer. “Through our Community Safety Grant Program, we're proud to support our local governmental agencies, emergency responders and local officials who work every day to improve the health and safety of our neighbors across the communities we serve."

Community Safety Grants have enabled a wide range of projects to enhance public safety, including installing public automated external defibrillators (AEDs), upgrading emergency communication equipment, purchasing personal protective equipment for first responders, enhancing a community's disaster preparedness efforts and purchasing utility locating devices.

Each community CenterPoint serves that is interested in this program should submit a grant application with information outlining a community safety project and how grant funding would help address that need.

To learn more about CenterPoint's commitment to the communities it serves and to apply for a Community Safety Grant, visit CenterPointEnergy.com/Community.  

About CenterPoint Energy, Inc.

As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Minnesota, Ohio and Texas. As of December 31, 2025, the company owned approximately $46.5 billion in assets. With approximately 8,800 employees, CenterPoint and its predecessor companies have been in business for more than 150 years.​​

Local governmental agencies and first responder organizations within CenterPoint Energy’s footprint encouraged to apply for a Community Safety Grant

Approximately $3.5 million has been awarded to support nearly 1,700 safety projects since grant program launched​

MINNEAPOLIS – April 8, 2026 – Local governmental agencies across CenterPoint Energy's service areas in Indiana, Minnesota, Ohio and Texas are invited to apply for the company's annual Community Safety Grant Program. Grants support local safety equipment and safety‑related projects that aim to make a meaningful difference within the communities the company serves. Applications are now open online through April 30, 2026.

CenterPoint awards grants of up to $2,500 to eligible local governmental agencies to support community safety needs within its service areas. Since launching the program in 2003, CenterPoint has awarded approximately $3.5 million in grants to help fund nearly 1,700 safety projects, supporting communities in enhancing public safety and wellbeing.

“At CenterPoint, safety is our top core value, and this drives every effort we take for the customers and communities we are privileged to serve. We know that safer communities are stronger communities, and that's why we appreciate being able to give back to enhance the safety of the locations where we live and work," said Jesus Soto, CenterPoint's Chief Operating Officer. “Through our Community Safety Grant Program, we're proud to support our local governmental agencies, emergency responders and local officials who work every day to improve the health and safety of our neighbors across the communities we serve."

Community Safety Grants have enabled a wide range of projects to enhance public safety, including installing public automated external defibrillators (AEDs), upgrading emergency communication equipment, purchasing personal protective equipment for first responders, enhancing a community's disaster preparedness efforts and purchasing utility locating devices.

Each community CenterPoint serves that is interested in this program should submit a grant application with information outlining a community safety project and how grant funding would help address that need.

To learn more about CenterPoint's commitment to the communities it serves and to apply for a Community Safety Grant, visit CenterPointEnergy.com/Community.  

About CenterPoint Energy, Inc.

As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Minnesota, Ohio and Texas. As of December 31, 2025, the company owned approximately $46.5 billion in assets. With approximately 8,800 employees, CenterPoint and its predecessor companies have been in business for more than 150 years.​​

CenterPoint Energy delivering on Affordability Actions for southwestern Indiana customers six months after initial commitments

​EVANSVILLE, Ind. – April 6, 2026 – CenterPoint Energy made a public commitment to prioritize affordability for its southwestern Indiana customers in October 2025. Six months later, the company has delivered a series of actions to reduce bill impacts, launch new customer programs, improve billing transparency and bring support directly into the community.

“Our customers and stakeholders have made one thing clear: affordability continues to be the top priority for many households and businesses. We've been laser-focused on delivering on that pledge to help lessen bill impacts, and we're not finished," said Mike Roeder, President of CenterPoint Energy Indiana. “Every program we launch, every event we hold and every tool we build is part of the same commitment we made last fall. We'll continue working alongside our customers and stakeholders to prioritize affordability while delivering the reliable energy southwestern Indiana depends on."

Community Affordability Actions
In October 2025, CenterPoint announced an initial series of Community Affordability Actions designed to prioritize customer affordability while balancing the future energy needs of southwestern Indiana, including:

  • Keeping electric base rates stable by targeting any rate change below or near the rate of inflation through 2027.
  • Cancelling nearly $1 billion in previously approved projects that had become non-economical, an action that equates to savings for residential customers of approximately $18 per month of avoided costs through 2027.
  • Continuing to support regional growth that benefits customers, including jobs, tax base and economic development for southwestern Indiana.

Community Energy Improvement Fund
In October 2025, the CenterPoint Energy Foundation announced the Community Energy Improvement Fund, a $5 million commitment to support weatherization, energy efficiency and cost-saving programs and local economic development efforts across the Evansville region:

Community Connect
CenterPoint hosted five initial Community Connect events across southwestern Indiana in November 2025 as part of its commitment to listen to customer feedback, highlight local energy improvements and address customer priorities:

  • In 2026, the company expanded the program, hosting five events so far this year and connecting more than 150 customers and community members with one-on-one account assistance, information on available programs and direct access to local CenterPoint teams.
  • For the first time in years, CenterPoint welcomed customers back into CenterPoint Energy Plaza in Downtown Evansville for in-person support.
  • CenterPoint is on track to host more than 30 Community Connect events throughout 2026, meeting customers in their neighborhoods, workplaces and community gathering spaces.

The next Community Connect event will be held at the CenterPoint Energy Plaza, 211 NW Riverside Dr., Evansville, on Wednesday, April 8.
 
Tools and resources
CenterPoint has introduced and expanded tools and resources to help customers better understand and manage their energy use and bills:

  • A redesigned electric bill format that breaks monthly charges into four clear categories, with definitions printed directly on each bill
  • An expanded Customer Resource Hub bringing billing tools, payment options, energy efficiency programs and financial assistance resources together in one place
  • The TimeWise pilot, a new voluntary time-of-use pricing program approved by the Indiana Utility Regulatory Commission that allows participating customers to save by shifting energy use to lower-cost hours
  • New customer protections through the Indiana Electric rate case settlement, including annual late-fee waivers upon request, reduced reconnection fees and safeguards for medically vulnerable customers

What's ahead
CenterPoint is pursuing additional steps to further reduce bill impacts for customers:

  • Working with stakeholders to attract large load customers to southwest Indiana to help lower bills
  • Developing new tools such as weekly personalized energy use updates to help customers manage consumption
  • Initiating a proceeding later this year to combine the rates of its two Indiana natural gas service territories to benefit southwestern Indiana customers

Customers looking for help managing energy costs can visit CenterPointEnergy.com/ResourceHub or call 1-800-227-1376. Upcoming Community Connect dates and locations are available at CenterPointEnergy.com/CommunityConnect.​

CenterPoint Energy reports improved electric reliability, fewer outages in southwestern Indiana heading into peak storm season

Customers experienced fewer outages, shorter outage durations and fewer repeat outages in 2025 compared to 2024

EVANSVILLE, Ind. – April 3, 2026 – CenterPoint Energy's Indiana electric system is entering peak storm season with improved reliability across several key performance measures. In 2025, customers experienced fewer outages, shorter outage times and fewer repeat outages compared to the prior year, reflecting years of infrastructure investments to strengthen the electric grid serving the region's approximately 154,000 electric customers.

CenterPoint measures reliability using industry-standard benchmarks, the same measures used by electric utilities across the country to track performance. In 2024, those measures placed CenterPoint's Indiana electric system among the top-performing utilities nationally, including the lowest system average outage duration among Indiana utilities, a top-25% ranking nationwide for fewest customers experiencing repeat outages and a top-half ranking for outage frequency and duration.

In 2025, the company further improved on key measures, including:

  • Fewer outages: The average number of outages customers experienced dropped by nearly 10% compared to 2024, continuing a trend of year-over-year improvement since 2022.
  • Shorter outages: When outages did occur, the system's average duration decreased by 14%, meaning power was restored sooner for customers across the service territory.
  • Fewer repeat outages: The number of customers who experienced four or more outages in a year dropped by 10%, driven by a targeted program that identifies areas with repeated outages and prioritizes improvements.

Additionally, outage minutes attributed to equipment failure have dropped 57% since 2019 as the company has continued to replace and upgrade infrastructure through its grid modernization program.

 “Our customers count on reliable electric service, and that's what we're focused on delivering. The system serving southwestern Indiana is well-positioned heading into peak storm season," said Mike Roeder, President of CenterPoint Energy Indiana.

Preparing for storm season
CenterPoint encourages customers to take steps to prepare for severe weather:

  • Bookmark the Outage Tracker: Provides real-time outage conditions across southwestern Indiana by county and ZIP code
  • Sign up for Power Alert Service: CenterPoint's Power Alert Service sends outage notifications by text, email or phone, including estimated restoration times and updates.
  • Prepare an emergency kit: Keep flashlights, extra batteries, a portable phone charger, a first aid kit, essential medications and a multi-day supply of water and non-perishable food in an accessible location.
  • Stay safe around downed power lines: Stay at least 35 feet away from downed power lines and assume they are energized. Never touch a downed line or anything in contact with it. If a power line falls on your vehicle, stay inside. To report a downed line, call 911 and CenterPoint.

More resources and tips can be found at CenterPointEnergy.com/ActionCenter.

Ongoing commitment to customers 
CenterPoint's prudent investments in reliability are part of a broader commitment to southwestern Indiana customers that includes prioritizing affordability. Over the past year, the company has taken a series of actions to manage costs for customers, including cancelling nearly $1 billion in generation projects that were no longer economical, saving residential customers approximately $18 per month in avoided costs through 2027. 

In October 2025, CenterPoint launched an initial series of Community Affordability Actions, including the CenterPoint Energy Foundation's $5 million Community Energy Improvement Fund. Since then, the company has introduced additional bill management tools and programs for southwestern Indiana customers and customer protections as part of the Indiana Electric rate case settlement, such as annual late fee waivers upon request, reduced reconnection fees and additional safeguards for medically vulnerable customers. The company expects to announce additional customer resources in the coming weeks.