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Responding to Texas Governor's State of Emergency Declaration for Approaching Winter Storm, CenterPoint Energy Continues to Vigilantly Monitor Forecasts, Deploy Cold Weather Mitigations and Remains Ready to Respond to Potential Severe Weather Impacts

2025-01-08T06:00:00Z

CenterPoint has already completed its winter preparedness checklist and shared it with regulators and stakeholders and continues coordinating with emergency responders across Texas to prepare for expected winter storms this week

Company urges customers to stay alert ahead of changing weather conditions and have a personal emergency plan in place

HOUSTON, Jan. 8, 2025 - With severe winter weather conditions forecasted to impact much of West and East Texas later this week and into the weekend, Texas Governor Greg Abbott's office has activated the state's emergency response resources. CenterPoint Energy is continually monitoring the changing weather, deploying cold weather mitigations across its electric and gas infrastructure, mobilizing emergency response resources and coordinating with relevant local emergency responders and government officials in preparation for the approaching winter weather system. The company has a cold weather action plan in place and is proactively making preparations to respond to potential electric and natural gas service issues as safely and as quickly as possible.

At this time, CenterPoint does not foresee major winter impacts to its infrastructure.

CenterPoint's enhanced Emergency Response and Preparedness team continues to lead the company's preparedness efforts and coordination with public agencies and community leaders. The team is providing regular updates to relevant agencies and government officials to communicate the company's pre-storm activities and readiness posture and provide critical updates.

"We know how important it is for homes and businesses to have the electric and natural gas service they expect and deserve, especially when severe weather is forecasted to head our way. That's why we remain prepared to respond to any potential impacts to our system from the forecasted colder temperatures across the state, so we can safely and quickly restore service to any impacted customers. Our teams will remain alert and continue to coordinate with local officials as our communities take steps to prepare, and we urge our customers to stay weather alert and have an emergency plan in place," said Richard Leger, CenterPoint's Senior Vice President of Gas Operations.

CenterPoint has taken a series of proactive pre-winter preparedness actions to strengthen and winterize its electric and natural gas infrastructure across Texas, as well as inspect and test cold-weather critical equipment ahead of potential severe cold weather.

Critical winter electric actions taken in the Greater Houston area
CenterPoint Texas has submitted its annual declarations of winter readiness to both the Electric Reliability Council of Texas (ERCOT) and the Railroad Commission of Texas. These declarations demonstrate that CenterPoint has completed the regulatory requirements that were adopted in 2021 to prepare electric and natural gas infrastructure for winter storms and extreme cold weather.

The pre-winter safety and readiness actions taken by CenterPoint include:

Inspecting and testing critical equipment, including all 270 substations, to prepare for high demand and cold temperatures;
Hardening electric and natural gas infrastructure across the Greater Houston area, including installing heaters and devices to prevent ice damage or buildup;
Maintaining freeze protection equipment and enclosures for cold-weather critical components;
Repairing damaged or degraded thermal insulation and water-proofing materials; and
Conducting emergency training for hundreds of operational personnel and contractors to prepare for, mitigate and respond to the impacts of severe winter weather.

Natural gas system preparedness in Texas
Historically, CenterPoint's natural gas system has performed very well during cold weather events, with customers experiencing minimal impact. The company strives to provide natural gas service safely and reliably to its customers and initiates winter preparedness strategies to help protect its natural gas system. These include:

Positioning Compressed Natural Gas (CNG) trucks to be deployed to supplement the natural gas system, if needed.
Reinforcing reliability by validating that all station set points are aligned with their cold weather settings and have technicians on standby coordinating closely with engineering and natural gas control.
Coordinating and communicating with the Railroad Commission of Texas to identify and ensure operations of critical gas infrastructure for natural gas reliability.

2025 Winter Energy Guide
CenterPoint recently launched its Winter Energy Guide, a comprehensive online resource hub that helps customers throughout the winter heating season. The guide features practical and important safety, energy savings and bill management tips to help customers stay safe and warm throughout the winter season. CenterPoint has a cold weather plan in place to respond quickly to potential impacts this winter, and the company encourages customers to use this helpful resource to create their own cold weather plans so that they're prepared for the colder weather ahead. To learn more about the Winter Energy Guide and to receive more important tips, visit CenterPointEnergy.com/ReadyforWinter.

Outage Tracker and Power Alert Service®
CenterPoint electric customers can stay up-to-date on outages with CenterPoint's new and improved, cloud-based Outage Tracker, which allows customers to see outages by county, city and zip code. The new tracker is capable of handling increased traffic during storms, is scalable during periods of high demand, and is ADA- and mobile-friendly. The data in Outage Tracker is updated every five minutes to provide the most up-to-date details on outages. Additionally, CenterPoint recently released a Spanish-language version of the tool.

Electric customers are also encouraged to enroll in the company's Power Alert Service® to receive outage details, estimated restoration times and customer-specific restoration updates via phone call, text or email.

About CenterPoint Energy, Inc.
As the only investor-owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas. With approximately 9,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com.

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SOURCE CenterPoint Energy

Recent News

CenterPoint Energy provides tips to help Indiana customers stay safe and warm during upcoming cold snap

Indianapolis – Dec. 12, 2025 – With colder temperatures expected across Indiana this weekend, including highs in the teens and lows below zero, CenterPoint Energy reminds customers that it has a comprehensive cold weather action plan in place and is prepared for potential impacts from the colder weather. CenterPoint teams are monitoring conditions, coordinating with agencies and emergency responders, as appropriate, and remain ready to deploy resources as needed to maintain safe and reliable service. The company encourages customers to have their cold weather plan in place as well.

Natural gas preparedness actions in Indiana
CenterPoint prepares year-round for cold weather through proactive steps that support safe and reliable delivery of natural gas service to Indiana communities. The company's efforts include:

Monitoring the natural gas systems 24/7 and implementing cold weather action plans to support delivery of service.
Conducting infrastructure projects to modernize the company's natural gas distribution systems.
Checking critical systems and equipment ahead of extreme winter weather to prepare for high demand and cold temperatures.
Staging staff across the company's service area, ready to respond to potential service issues safely and as quickly as possible.

Safety tips
CenterPoint encourages customers to keep safety at the forefront of their minds as they heat their homes:

Immediately report a suspected natural gas leak. If there's a “rotten egg" odor of natural gas present, immediately leave on foot, go to a safe location and call both 911 and CenterPoint Energy at 800-227-1376. Don't use electric switches and outlets, phones (including cell phones), drive or start a car inside or close to the location or do anything that could cause a spark.
Keep natural gas meters clear. Use a broom to gently remove snow, but avoid using a shovel, which can cause damage. If ice builds up, let it melt naturally rather than trying to chip or melt it away. Keep the area around the meter clear of snow piles to allow safe access in an emergency.
Use space heaters safely. Make sure a space heater has an automatic shut-off, and keep children, pets and all items at least three feet away from it. A space heater that uses natural gas, propane or wood should be vented to the outside. Stoves and ovens should never be used for space heating.
Test carbon monoxide (CO) and smoke alarms to make sure they work properly. Change batteries regularly. Alarms don't last forever, so replace them according to the manufacturer's instructions.
Know the signs of CO poisoning. Early symptoms such as headache and fatigue are similar to the flu, but without a fever. Continued CO exposure can lead to more severe headaches, dizziness, nausea, difficulty thinking clearly and fainting. If everyone in a household is experiencing these symptoms, it could be CO poisoning. If CO poisoning is suspected, leave the area immediately, get fresh air and call 911.

Energy-saving tips
CenterPoint encourages customers to consider implementing easy tips that can help manage energy usage, including:

Make sure the heating system is operating safely and efficiently. Change or clean the furnace filter regularly to help maximize the furnace's efficiency and life.
Turn down the thermostat. Lowering the thermostat at night or when away for at least eight hours can potentially save on heating costs. With a programmable thermostat, a heating system can work around a customer's schedule.
Keep warm air in and cold air out of the home. Use caulk or weather-stripping to seal leaks around doors, windows and other openings such as pipes or ducts. Towels can also be rolled up and pushed against the bottom of a door's interior. Close fireplace dampers when not in use to prevent heat loss.
Use window coverings and blinds effectively. If it's sunny outside, open window coverings during the day to capture warmth from the sun, and close coverings at night to keep warmth inside.
Circulate warm air with ceiling fans. Set ceiling fans to turn clockwise and slowly to move warm air from the ceiling to living levels.

Resource Hub available for customers
To help customers manage energy use and bills during cold weather, CenterPoint offers an online Customer Resource Hub. The hub provides easy access to billing tools, energy efficiency programs and tips and other resources. To learn more, visit CenterPointEnergy.com/ResourceHub.

CenterPoint Energy provides tips to help southwestern Indiana customers stay safe and warm during upcoming cold snap

Evansville, Ind. – Dec. 12, 2025 – With colder temperatures expected across southwestern Indiana this weekend, including highs in the teens and lows in the single digits, CenterPoint Energy reminds customers that it has a comprehensive cold weather action plan in place and is prepared for potential impacts from the colder weather. CenterPoint teams are monitoring conditions, coordinating with agencies and emergency responders, as appropriate, and remain ready to deploy resources as needed to maintain safe and reliable service. The company encourages customers to have their cold weather plan in place as well.

Electric and natural gas preparedness actions in southwestern Indiana
CenterPoint prepares year-round for cold weather through proactive steps that support safe and reliable delivery of electric and natural gas service to southwestern Indiana communities. The company's efforts include:

Monitoring the electric and natural gas systems 24/7 and implementing cold weather action plans to support delivery of service.
Conducting infrastructure projects to modernize the company's electric and natural gas distribution systems.
Checking critical systems and equipment ahead of extreme winter weather to prepare for high demand and cold temperatures.
Staging staff across the company's service area, ready to respond to potential service issues safely and as quickly as possible.

Safety tips
CenterPoint encourages customers to keep safety at the forefront of their minds as they heat their homes:

Use space heaters safely. Make sure a space heater has an automatic shut-off, and keep children, pets and all items at least three feet away from it. A space heater that uses natural gas, propane or wood should be vented to the outside. Stoves and ovens should never be used for space heating.
Test carbon monoxide (CO) and smoke alarms to make sure they work properly. Change batteries regularly. Alarms don't last forever, so replace them according to the manufacturer's instructions.
Know the signs of CO poisoning. Early symptoms such as headache and fatigue are similar to the flu, but without a fever. Continued CO exposure can lead to more severe headaches, dizziness, nausea, difficulty thinking clearly and fainting. If everyone in a household is experiencing these symptoms, it could be CO poisoning. If CO poisoning is suspected, leave the area immediately, get fresh air and call 911.
Immediately report a electric outage or downed power lines. Customers should never approach downed lines and should assume they are live. If a downed line is spotted, leave the area and call 911 and CenterPoint Energy at 800-227-1376.
Immediately report a suspected natural gas leak. If there's a “rotten egg" odor of natural gas present, immediately leave on foot, go to a safe location and call both 911 and CenterPoint Energy at 800-227-1376. Don't use electric switches and outlets, phones (including cell phones), drive or start a car inside or close to the location or do anything that could cause a spark.
Keep natural gas meters clear. Use a broom to gently remove snow, but avoid using a shovel, which can cause damage. If ice builds up, let it melt naturally rather than trying to chip or melt it away. Keep the area around the meter clear of snow piles to allow safe access in an emergency.

Energy-saving tips
CenterPoint encourages customers to consider implementing easy tips that can help manage energy usage, including:

Make sure the heating system is operating safely and efficiently. Change or clean the furnace filter regularly to help maximize the furnace's efficiency and life.
Turn down the thermostat. Lowering the thermostat at night or when away for at least eight hours can potentially save on heating costs. With a programmable thermostat, a heating system can work around a customer's schedule.
Keep warm air in and cold air out of the home. Use caulk or weather-stripping to seal leaks around doors, windows and other openings such as pipes or ducts. Towels can also be rolled up and pushed against the bottom of a door's interior. Close fireplace dampers when not in use to prevent heat loss.
Use window coverings and blinds effectively. If it's sunny outside, open window coverings during the day to capture warmth from the sun, and close coverings at night to keep warmth inside.
Circulate warm air with ceiling fans. Set ceiling fans to turn clockwise and slowly to move warm air from the ceiling to living levels.

CenterPoint Energy provides tips to help Ohio customers stay safe and warm during upcoming cold snap

Dayton, Ohio – Dec. 12, 2025 – With colder temperatures expected across Ohio this weekend, including highs in the teens and lows in the single digits, CenterPoint Energy reminds customers that it has a comprehensive cold weather action plan in place and is prepared for potential impacts from the colder weather. CenterPoint teams are monitoring conditions, coordinating with agencies and emergency responders, as appropriate, and remain ready to deploy resources as needed to maintain safe and reliable service. The company encourages customers to have their cold weather plan in place as well.

Natural gas preparedness actions in Ohio
CenterPoint prepares year-round for cold weather through proactive steps that support safe and reliable delivery of natural gas service to Ohio communities. The company's efforts include:

Monitoring the natural gas systems 24/7 and implementing cold weather action plans to support delivery of service.
Conducting infrastructure projects to modernize the company's natural gas distribution systems.
Checking critical systems and equipment ahead of extreme winter weather to prepare for high demand and cold temperatures.
Staging staff across the company's service area, ready to respond to potential service issues safely and as quickly as possible.

Safety tips
CenterPoint encourages customers to keep safety at the forefront of their minds as they heat their homes:

Immediately report a suspected natural gas leak. If there's a “rotten egg" odor of natural gas present, immediately leave on foot, go to a safe location and call both 911 and CenterPoint Energy at 800-227-1376. Don't use electric switches and outlets, phones (including cell phones), drive or start a car inside or close to the location or do anything that could cause a spark.
Keep natural gas meters clear. Use a broom to gently remove snow, but avoid using a shovel, which can cause damage. If ice builds up, let it melt naturally rather than trying to chip or melt it away. Keep the area around the meter clear of snow piles to allow safe access in an emergency.
Use space heaters safely. Make sure a space heater has an automatic shut-off, and keep children, pets and all items at least three feet away from it. A space heater that uses natural gas, propane or wood should be vented to the outside. Stoves and ovens should never be used for space heating.
Test carbon monoxide (CO) and smoke alarms to make sure they work properly. Change batteries regularly. Alarms don't last forever, so replace them according to the manufacturer's instructions.
Know the signs of CO poisoning. Early symptoms such as headache and fatigue are similar to the flu, but without a fever. Continued CO exposure can lead to more severe headaches, dizziness, nausea, difficulty thinking clearly and fainting. If everyone in a household is experiencing these symptoms, it could be CO poisoning. If CO poisoning is suspected, leave the area immediately, get fresh air and call 911.

Energy-saving tips
CenterPoint encourages customers to consider implementing easy tips that can help manage energy usage, including:

Make sure the heating system is operating safely and efficiently. Change or clean the furnace filter regularly to help maximize the furnace's efficiency and life.
Turn down the thermostat. Lowering the thermostat at night or when away for at least eight hours can potentially save on heating costs. With a programmable thermostat, a heating system can work around a customer's schedule.
Keep warm air in and cold air out of the home. Use caulk or weather-stripping to seal leaks around doors, windows and other openings such as pipes or ducts. Towels can also be rolled up and pushed against the bottom of a door's interior. Close fireplace dampers when not in use to prevent heat loss.
Use window coverings and blinds effectively. If it's sunny outside, open window coverings during the day to capture warmth from the sun, and close coverings at night to keep warmth inside.
Circulate warm air with ceiling fans. Set ceiling fans to turn clockwise and slowly to move warm air from the ceiling to living levels.

With subzero temperatures expected across Minnesota, CenterPoint Energy provides important reminders to help customers save energy while staying safe and warm

Broll of energy efficiency and safety tips is found here.

MINNEAPOLIS – DEC. 11, 2025 – Over the coming days, subzero temperatures are expected throughout Minnesota. CenterPoint Energy reminds customers that it has a comprehensive cold weather action plan in place and is prepared for potential impacts from the colder weather. CenterPoint teams are monitoring conditions, coordinating with agencies and emergency responders, as appropriate, and remain ready to deploy resources as needed to maintain safe and reliable service. The company encourages customers to have their cold weather plan in place as well.

CenterPoint is highlighting important energy-saving and safety resources to help lower heating bills, while keeping customers safe and warm.

Preparedness actions in Minnesota
CenterPoint prepares year-round for cold weather in Minnesota through proactive efforts, such as:

Staging crews across the company’s service area to respond to potential service issues safely and as quickly as possible.
Monitoring the natural gas system 24/7 and implementing cold weather action plans.
Leveraging natural gas, propane and/or liquefied natural gas stored ahead of the winter heating season.

Winter Energy Guide
CenterPoint provides its Winter Energy Guide, an online resource hub for customers throughout the winter heating season, featuring important safety, energy savings and bill management tips to help customers stay safe and warm. CenterPoint encourages customers to use this helpful resource to create their own cold weather plans so to stay prepared for the colder weather ahead.

Tips customers can take to save energy and money
CenterPoint encourages customers to use these easy tips to make a difference on monthly heating bills:

Lowering the thermostat by 7-10 degrees at night, or when away for at least eight hours, can potentially save 10% on heating costs. Customers using a programmable thermostat to have the heating system work around their schedule.
Changing or cleaning the furnace filter to maximize efficiency.
Using window coverings and blinds effectively. If it’s sunny outside, open window coverings, and close coverings at night to keep warmth inside. If the sun’s not shining, keep window coverings closed.
Sealing leaks with caulk or weather-stripping around doors, windows and other openings such as pipes or ducts. Close fireplace dampers when not in use to prevent heat loss.
Circulating warm air with ceiling fans by setting them to turn clockwise slowly to move warm air to living levels.

Smart actions to stay safe

Use space heaters safely. Make sure a space heater has an automatic shut-off, and keep children, pets and all items at least three feet away from it. A space heater using natural gas, propane or wood should be vented to the outside. Stoves and ovens should never be used for space heating.
Test carbon monoxide (CO) and smoke alarms to make sure they work properly. Change batteries regularly. Alarms don’t last forever, so replace them according to the manufacturer’s instructions.
Know the signs of CO poisoning. Early symptoms such as headache and fatigue are similar to the flu, but without a fever. Continued CO exposure can lead to more severe headaches, dizziness, nausea, difficulty thinking clearly and fainting. If everyone in a household is experiencing these symptoms, it could be CO poisoning. If someone suspects they could have CO poisoning, leave the area immediately, get fresh air and call 911.
Smell gas? Act fast! Natural gas has a distinctive rotten egg smell. If anyone detects this odor, they should leave their location immediately without using electrical switches or phones. Once in a safe location, call 911 and CenterPoint Energy.

Payment assistance resources and support available for customers

CenterPoint is dedicated to supporting customers who may have difficulty paying their energy bill. Throughout the year, but especially in the winter months when home heating costs are historically higher, CenterPoint encourages those facing hardship to call CenterPoint to find out about payment arrangements, energy efficiency programs and agency resources that may be available. To learn more, customers should call 800-245-2377 between 7 a.m. and 7 p.m., Monday-Friday, or visit CenterPointEnergy.com/PaymentAssistance.

CenterPoint Energy, Enel launch program to help southwestern Indiana businesses earn incentives for flexible energy use

Evansville, Ind., and Andover, Mass., December 11, 2025 – CenterPoint Energy and Enel North America have launched a new demand response program for commercial, institutional, and industrial organizations in southwestern Indiana. This initiative, called the CenterPoint Energy Aggregated Demand Response Program, enables organizations to earn incentive payments for making targeted energy reductions that help CenterPoint Indiana Electric maintain local grid reliability.

“Our focus remains on delivering reliable service to our customers and communities every day," said Muss Akram, Vice President of Utility Strategy at CenterPoint. “Through this program, we're working with Enel to strengthen reliability, manage demand and provide our customers an opportunity to be compensated for supporting the grid when it's needed most."

Demand response programs provide an opportunity for organizations to earn incentive payments while helping maintain a reliable electric system. When utilities or grid operators experience supply and demand constraints, they dispatch local organizations that have agreed to reduce energy usage during these times of high demand.

Commercial, institutional and industrial organizations in the CenterPoint Indiana Electric service territory are eligible to enroll in the new program. As the exclusive demand response provider for this program, Enel will work with organizations to define participation strategies, manage enrollment and execution, and maximize revenue from participating. During a demand response dispatch, the Midcontinent Independent System Operator (MISO) will instruct Enel's network of participants to curtail electricity usage in anticipation of emergency conditions on the grid. Common reduction strategies include modifying manufacturing processes, adjusting HVAC equipment and reducing non-essential lighting.

This program builds on CenterPoint's existing Smart Cycle demand response program for residential customers. Those participating in the Smart Cycle program can earn a one-time $75 enrollment credit and a $7.50 bill credit each month from March through November for participation. To learn more about this program, visit CenterPointEnergy.com/SmartCycle.

Enel is the world's largest demand response provider. In North America, Enel's demand response customers have earned over $1.9 billion in payments since 2011.

About CenterPoint Energy, Inc.
CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of September 30, 2025, the company had approximately $45 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit CenterPointEnergy.com.

Enel North America, part of the Enel Group, is a proven renewables leader delivering clean, flexible and sustainable energy solutions. The company develops, builds, owns and operates renewable power plants and demand response solutions, with 12 gigawatts (GW) of installed wind, solar and energy storage capacity and nearly 5 GW of demand response capacity in the US and Canada. Enel is a top-five industry leader for clean power, demand response and utility-scale battery storage capacity in the United States. Learn more at enelnorthamerica.com and on LinkedIn and YouTube.