CenterPoint Energy is monitoring and preparing for Hurricane Beryl
Company urges customers to be prepared as storm heads toward the Texas coast
2024-07-06T05:00:00Z

​Houston July 6, 2024 – CenterPoint Energy has been closely monitoring forecasts and preparing for potential impacts from Hurricane Beryl, which is currently projected to make landfall on the Texas coast with 90 mph winds on Monday, July 8, to its natural gas and electric systems.

In preparation for potential severe weather across the Texas coast and Greater Houston area, CenterPoint is reminding all customers to develop an emergency plan and assemble a hurricane preparedness kit that includes essential items such as non-perishable food, water, flashlights, batteries, a first aid kit, any necessary medications, a battery-powered radio and a portable charger for mobile devices.

As previously communicated, Outage Tracker is unavailable due to technical issues originating during the May 16 derecho event. CenterPoint recognizes the inconvenience to its customers and will continue to provide general outage information in the interim – updated every 15 minutes – at CenterPointEnergy.com/StormCenter. By the end of this month, CenterPoint plans to replace the outage map with a redesigned cloud-based platform that can be more easily scaled for increased customer traffic.

Although real-time updates from Outage Tracker are currently unavailable, CenterPoint's electric customers are encouraged to enroll in Power Alert Service® to receive outage details, estimated restoration times, as available or determined, and community-specific restoration updates in the event of severe weather. With the option to receive updates via phone call, text or email, Power Alert Service® helps keep customers informed of restoration progress during an outage event.

Because CenterPoint cannot guarantee an uninterrupted, regular or continuous power supply during a severe weather event, customers who depend on electricity for life-sustaining equipment are encouraged to make alternate arrangements for on-site back-up capabilities or other alternatives in the event of loss of electric service.

During pre-storm preparations and post-storm recovery efforts, CenterPoint urges customers to stay informed of weather conditions and warnings or advisories issued by local authorities by paying close attention to announcements from local news outlets for important information regarding ongoing conditions and recovery efforts. The company also recommends that customers follow these important natural gas and electric safety tips:

Natural Gas

  • If you smell natural gas — which has a distinctive, strong odor, often compared to rotten eggs or sulfur — leave the area immediately on foot, and tell others to leave, too. Do not turn the lights on or off, smoke, strike a match, use a phone or operate anything that might cause a spark, including a flashlight or a generator. Once safely away from the area, call 911 and CenterPoint Energy, and we will send a trained service technician immediately.
  • Do not turn off your natural gas at the meter; your natural gas meter should be left on to maintain proper pressure in the natural gas piping within the house and to prevent water from entering the lines should flooding occur.
  • Natural gas can be turned off at each appliance. Later, to restore natural gas service to an appliance, you may follow the written instructions located on the appliance for re-lighting. If you are unable to locate the instructions or don't feel comfortable re-lighting, call a qualified plumber/technician.
  • While conducting exterior clean-up and/or repairs, call 811 to locate utility lines prior to digging on your property. 
  • If your home was flooded, call a licensed plumber or a natural gas appliance technician to inspect your appliances prior to requesting a service reconnection.
  • Be cautious around work crews and give them plenty of room to safely assess damage and make repairs.​

Electric

  • If you experience an electric outage, do not open freezers and refrigerators any more than necessary, as opening these appliances will allow food to thaw more quickly.
  • Only use a portable generator in a well-ventilated area and never run it inside your residence or in a garage to avoid carbon monoxide fumes, which can be deadly.
  • Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines and potentially endanger utility workers, emergency responders or members of the public.
  • Have your weatherhead, which connects the overhead power line to your home or business, checked for damage. Any weatherhead problems will need to be repaired by a licensed electrician prior to service being restored.
  • Stay away from low-hanging, downed power lines or lines that could be submerged in standing water. Treat all downed power lines and damaged electric utility equipment as if they are energized. Report any low-hanging or downed power lines and damaged electric utility equipment to CenterPoint Energy by calling 713-207-2222.
  • Water poses a potential electric safety threat because it's a good conductor – always be careful not to touch water, or anything in contact with it, near a downed power line.
  • Any amount of water, including a puddle, can become energized. If you see a downed power line near water, retreat to a safe distance, then call CenterPoint Energy immediately at 713-207-2222 to report it.
  • Flood water can be hazardous. Always use extreme care when stepping into flooded areas. Submerged outlets or electrical cords can energize water, even from a distance.
  • Boats or other vehicles being used in high water can expose you to danger from power lines at their normal height. Be aware and stay away.
  • If water has risen above the electrical outlets, contact a licensed electrician before turning on the main circuit breaker.

As Hurricane Beryl moves toward CenterPoint's natural gas and electric service territories, additional updates will be provided as needed.

For additional information and resources on hurricane preparedness, visit CenterPointEnergy.com/StormCenter and follow @CenterPoint for updates during inclement weather events. 

 Recent News

 

 

CenterPoint Energy has restored power to more than 98% of impacted customers, converges on localized outages in hardest-hit areas

Houston — July 17, 2024 – CenterPoint Energy today announced the crews have restored power to more than 98% of impacted customers, ahead of prior expectations. The company remains on track to restore electricity to all customers who can receive power by Friday, July 19.

“We want to thank first responders and local law enforcement for all of their support and partnership as our crews work around-the-clock to restore power for every last customer in the wake of Hurricane Beryl. More than 98% of impacted customers are now restored and we are directing our crews to get remaining customers who are without power back online as safely and quickly as possible," said Lynnae Wilson, Senior Vice President, Electric Business.

Wilson continued, “We are deeply grateful for the tireless efforts of our mutual assistance crews who dropped everything to help our communities when we needed them most. As we shift our focus from restoration to prevention, we will be calling on these additional vegetation management resources to execute accelerated plans to prune and remove trees and other vegetation to prepare for the rest of hurricane season."

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Supporting our communities

CenterPoint has continued to support the communities it serves throughout this challenging time and beyond. Since Hurricane Beryl made landfall, the CenterPoint Energy Foundation has contributed nearly $1.7 million to disaster relief organizations, including: United Way Relief Fund, Salvation Army, Houston Food Bank, Red Cross Coastal Bend, Red Cross Coastal Plains, and many others. Among other organizations, the CenterPoint Energy Foundation's contributions will support the Greater Houston Disaster Alliance, a joint effort of Greater Houston Community Foundation and United Way of Greater Houston, to help ensure that families with the most urgent need have support as they begin to work toward long-term recovery from Hurricane Beryl.

CenterPoint's electric customers are encouraged to enroll in Power Alert Service® to receive outage details and community-specific restoration updates as they become available. For information and updates, visit CenterPointEnergy.com/StormCenter and follow @CenterPoint for updates during inclement weather events.​​

CenterPoint Energy issues statement and provides restoration update

​​Houston — July 16, 2024 – CenterPoint Energy today announced that its crews have restored power to nearly 96% of impacted customers. The company remains on track to restore electricity to approximately 98% of impacted customers by the end of the day on Wednesday, July 17, and to all customers who can receive power by Friday, July 19. 

In addition, the company issued the following statement in response to Governor Abbott's letter:

We have work underway to address the Governor's requests and are committed to collaborating with the State, local government, regulators, and community leaders to increase the resiliency of the electric grid. This work is integral to ensuring that we are creating and sustaining an environment in Texas where people want to live and build their businesses.

How customers can support their restoration​

As CenterPoint moves into the later stages of the restoration process, customers without power should check their weatherhead, the point where power enters the home through an electric service drop, which is often a pipe located on the side of the residence or building. If the weatherhead is damaged, crews cannot safely restore service to the home until a licensed electrician has made the necessary repairs. Customers who are served by an underground service will not have a weatherhead, but there may still be damage to their equipment that could require servicing.

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Important safety reminders

  • Stay alert – ask to see a company identification badge before allowing a utility worker in your home.
  • Always stay at least 35 feet away from downed power lines and damaged electric utility equipment.
  • Treat all down and damaged equipment as energized and report it to the company at 713-207-2222 or 800-332-7143.
  • CenterPoint is currently experiencing longer than usual hold times across its region. The Customer Service team is only accepting calls for electric and natural gas emergencies at this time.
  • If using a portable generator, place in a well-ventilated area and never run it inside to avoid a dangerous build-up of carbon monoxide.
  • Crews are working to safely restore electric service for you and your family; please be cautious around restoration crews and give them plenty of room to safely assess damage and make repairs.

 
CenterPoint's electric customers are encouraged to enroll in Power Alert Service® to receive outage details and community-specific restoration updates as they become available. For information and updates, visit CenterPointEnergy.com/StormCenter and follow @CenterPoint for updates during inclement weather events.


CenterPoint Energy has now restored over 2 million impacted customers, expects to reach approximately 98% restoration by the end of day Wednesday, July 17

Houston — July 15, 2024 – CenterPoint Energy today announced that it has now restored power to over 2 million customers and expects to reach approximately 98% restoration by the end of the day on Wednesday, July 17.

The company is repositioning crews and equipment to address localized outages and areas with significant structural damage to restore electricity to those customers who still remain without power. The company is providing restoration dates to impacted customers and is working to restore customers sooner than expected.

“We are grateful to our customers for their patience as our crews have worked around-the-clock and in difficult conditions to get the lights and air conditioning back on for over 2 million impacted customers as safely and quickly as possible," said Lynnae Wilson, Senior Vice President, Electric Business. “We know the remaining customers are counting on us and are committed to restoring power to all remaining customers able to receive it. As we close in on the remaining outages, customers should ensure that there isn't damage to their weatherheads and are able to receive power."

In addition to damaging CenterPoint's electric infrastructure, severe weather may have caused damage to customer-owned equipment. Specifically, customers should check their weatherhead, the point where power enters the home through an electric service drop, which is often a pipe located on the side of the residence or building. If the weatherhead is damaged, crews cannot safely restore service to the home until a licensed electrician has made the necessary repairs. Customers who are served by an underground service will not have a weatherhead, but there may still be damage to their equipment that could require servicing.

Important safety reminders

  • Stay alert – ask to see a company identification badge before allowing a utility worker in your home.
  • You can always call CenterPoint and ask if an employee was authorized to visit your home.
  • Always stay at least 35 feet away from downed power lines and damaged electric utility equipment.
  • Treat all down and damaged equipment as energized and report it to the company at 713-207-2222 or 800-332-7143.
  • CenterPoint is currently experiencing longer than usual hold times across its region. The Customer Service team is only accepting calls for electric and natural gas emergencies at this time.
  • If using a portable generator, place in a well-ventilated area and never run it inside to avoid a dangerous build-up of carbon monoxide.
  • Crews are working to safely restore electric service for you and your family; please be cautious around restoration crews and give them plenty of room to safely assess damage and make repairs.

CenterPoint's electric customers are encouraged to enroll in Power Alert Service® to receive outage details and community-specific restoration updates as they become available. For information and updates, visit CenterPointEnergy.com/StormCenter and follow @CenterPoint for updates during inclement weather events.

CenterPoint Energy has restored power to 92% of impacted customers

​Houston — July 15, 2024 – CenterPoint Energy has now restored power to 92% of impacted customers and remains on track to restore electricity to approximately 98% of impacted customers by the end of day on Wednesday, July 17. The company now expects to restore power to all customers who can receive power by Friday, July 19.

“We are grateful to our crews who have restored power to our customers at a stronger pace than we have been able to in any hurricane in our history, despite the difficult conditions," Lynnae Wilson, Senior Vice President, Electric Business. “We continue to work around-the-clock to get our remaining customers back online."

In addition to damaging CenterPoint's electric infrastructure, Hurricane Beryl may have caused damage to customer-owned equipment. Specifically, customers should check their weatherhead, the point where power enters the home through an electric service drop, which is often a pipe located on the side of the residence or building. If the weatherhead is damaged, crews cannot safely restore service to the home until a licensed electrician has made the necessary repairs. Customers who are served by an underground service will not have a weatherhead, but there may still be damage to their equipment that could require servicing.

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Supporting Our Communities

CenterPoint has continued to support the communities it serves throughout this challenging time and beyond. Since Hurricane Beryl made landfall, the CenterPoint Energy Foundation has contributed nearly $1.7 million to disaster relief organizations, including: United Way Relief Fund, Salvation Army, Houston Food Bank, Red Cross Coastal Bend, Red Cross Coastal Plains, and many others. Through the contribution to Salvation Army, specifically, CenterPoint is enabling them to serve 83,000 meals to people in need. The company has also provided more than 90,000 bottles of water to cooling centers and other distribution centers throughout the greater Houston area and is continuing to deliver supplies to meet other immediate needs. CenterPoint has also continued to work hand-in-hand with community partners to position mobile generation at water treatment plants, medical facilities, water facilities, warming and cooling centers and senior living facilities throughout the Greater Houston area.

CenterPoint's electric customers are encouraged to enroll in Power Alert Service® to receive outage details and community-specific restoration updates as they become available. For information and updates, visit CenterPointEnergy.com/StormCenter and follow @CenterPoint for updates during inclement weather events.


CenterPoint Energy now expects to restore 90% of impacted customers by the end of the day Monday

​​​Houston — July 14, 2024 – CenterPoint Energy has now restored electricity to more than 1.8 million customers impacted by Hurricane Beryl. The company is tracking ahead of prior expectations to restore 85% by the end of the weekend and now expects to restore power to 90% of impacted customers by the end of day Monday.

Dedicated restoration crews have continued working night and day through the weekend, resulting in the fastest restoration in the company's history.  CenterPoint crews are converging on areas with significant structural damage as well as localized outages, deploying crews, equipment and mobile generation solutions to restore customers as safely and quickly as possible. At this time, the company has provided restoration dates to substantially all customers and is working to restore customers sooner than expected, wherever possible.

“Our crews are doing extraordinary work in neighborhoods across Greater Houston and have continued to accelerate restoration despite challenging conditions as thunderstorms rolled through Houston late yesterday," said Lynnae Wilson, Senior Vice President, Electric Business. “Looking ahead, we know those customers who are not yet restored are counting on us, and we are committed to working until we get their lights back on."

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Important safety reminders

  • Stay alert – ask to see a company identification badge before allowing a utility worker in your home.
  • Always stay at least 35 feet away from downed power lines and damaged electric utility equipment.
  • Treat all down and damaged equipment as energized and report it to the company at 713-207-2222 or 800-332-7143.
  • CenterPoint is currently experiencing longer than usual hold times across its region. The Customer Service team is only accepting calls for electric and natural gas emergencies at this time.
  • If using a portable generator, place in a well-ventilated area and never run it inside to avoid a dangerous build-up of carbon monoxide.
  • Crews are working to safely restore electric service for you and your family; please be cautious around restoration crews and give them plenty of room to safely assess damage and make repairs.

 
CenterPoint's electric customers are encouraged to enroll in Power Alert Service® to receive outage details and community-specific restoration updates as they become available. For information and updates, visit CenterPointEnergy.com/StormCenter and follow @CenterPoint for updates during inclement weather events.​