CenterPoint Energy launches new billing system for customers in Ohio
2024-06-20T05:00:00Z

Dayton, Ohio – June 20, 2024 − CenterPoint Energy today announced Ohio customers will soon transition to a new billing system.  

Beginning July 2, customers will receive a new account number and will experience a new online interface. The update also includes a redesigned bill format, simplified program enrollments, more self-service options and additional features. Customers will find their new account number on the upper right corner of their bill, online at CenterPointEnergy.com/MyAccount on the left side of the dashboard when logged into their account or by calling CenterPoint customer service.

“We recognize this transition may require additional efforts from some customers, and we appreciate their patience and understanding as we transition to the new system," said Tony Gardner, CenterPoint Energy's Senior Vice President, Customer Experience and Chief Customer Officer. "CenterPoint is committed to providing continuous support and keeping our customers informed throughout this process."

Some CenterPoint services, including online account management and the automated phone system, will be temporarily unavailable from June 27 to July 1 as the company transitions to the new system. Customers are encouraged to schedule or complete their bill payments before June 26 to avoid a temporary delay in processing. Natural gas emergencies can still be reported by phone.

Customers who have automatic bill payment arrangements through their financial institutions (banks or credit unions, rather than their online accounts referred to as My Account), should inform their financial institutions of their new CenterPoint account number in July to ensure automatic payments continue.

Customers who receive payment assistance through Percentage of Income Payment Plan (PIPP) will not need to take action to continue program participation. Their previous CenterPoint account information will automatically carry over to the new account number.

Since mid-April, CenterPoint has been proactively communicating these changes and additional details with customers. Information is now available, including an extensive FAQ section, on the company's website, providing detailed guidance on the new system's features and how to best manage the transition. In the days immediately following the system transition, customer service representatives will be on standby to address additional questions or concerns.

For more information and the latest updates, please visit CenterPointEnergy.com/AccountChanges

What can I expect with the new My Account system?

Here are the new self-service options that you can expect with the new online account system called, My Account:

  • Enroll in payment reminder notifications by including up to five emails or mobile numbers to be notified via text that your payment is due.
  • Report a payment made at an authorized payment location.
  • Request a payment arrangement or extension.
  • View status of a service appointment.
  • View past bills and usage (previous 12 months).

In July, your My Account experience will be live. Here is a walkthrough of what to expect.

Why will I receive a new bill?

As part of the system change in July, all customers will receive bills with a new look. The new design will have the same information as before, but with a new format. Additionally, it will include information about energy usage, including:

  • A “Usage at a glance" feature.
  • More detailed account activity over time.

Watch this video for more information on how to read your new bill.

Will I still be able to pay my bill at an authorized payment site?

Yes. Starting July 2, you will need to provide the authorized payment site with your NEW account number to pay your bill. The payment site will not be able to process your payment using a stub that has your previous account number.

On or after July 2, call the CenterPoint customer service number at, 1-800-227-1376. First, you will be asked to authenticate your account. When prompted say “What is my account number?".  If you are unable to authenticate your account, you will need to speak with a live agent.

Do I need to do anything if I'm enrolled in Automatic Payments through my online account?

No. If you are enrolled in automatic payments (AutoPay) through your online CenterPoint Energy account, you do not need to take any additional action. Your AutoPay enrollment will automatically transition over to the new system.

Do I need to update my account number at my financial institution?

Yes. If you have an automatic bill payment arrangement through your financial institution (bank or credit union, instead of your online account referred to as My Account), you will need to notify your financial institution of your new CenterPoint Energy account number in July to ensure that your automatic payment is applied.​

Where is eBill going?

After the system update, eBill will be called, “Paperless Billing." If you are currently enrolled in eBill, you will remain enrolled, but it will now be known as Paperless Billing. Paperless Billing will now include:

  • Options to add up to two emails to receive bill viewing and payment notifications.
  • You can now enroll in payment reminder notifications by including up to five emails or mobile numbers to be notified via text that your payment is due.

 

 


 Recent News

 

 
CenterPoint Energy distributes 1,000 trees at 14th Annual Energy Saving Trees Event in celebration of Texas Arbor Day

 

Houston – Nov. 6, 2025 – In honor of Texas Arbor Day on Nov. 7, CenterPoint Energy teamed up with Trees for Houston and the Arbor Day Foundation to host the 14th annual Energy Saving Trees event, a community initiative aimed at promoting energy efficiency and environmental stewardship. On Saturday, Oct. 25, CenterPoint electric customers had the opportunity to receive one of 1,000 free trees at this drive-through event, and more than 900 trees were eagerly claimed by customers, reflecting strong community interest in energy-saving and environmental initiatives.

“At CenterPoint, we understand the powerful role trees play in enhancing energy efficiency and strengthening our communities," said Gary O'Neil, Sr. Forester. “We're proud to work with Trees for Houston and the Arbor Day Foundation to empower Houstonians to make a lasting impact — one tree at a time."

By planting the right trees in the right place, customers can reduce energy use, lower cooling costs, and contribute to a greener Houston. Five types of power-line friendly trees, all suitable for Houston's climate, were distributed, helping customers increase energy efficiency and support power reliability while planting safely.   

“CenterPoint is committed to delivering safe, reliable service while helping our customers make smart, sustainable choices. The Energy Saving Trees initiative is a great example of how we can work together with our community to promote energy efficiency, protect our environment, and build a stronger, greener Houston." said O'Neil.

This initiative complements CenterPoint's year-round vegetation management efforts, which have cleared more than 7,000 miles of high-risk vegetation near power lines since mid-2024 to help prevent storm-related outages and improve grid reliability.

 
Soundbites along with b-roll footage and photos of CenterPoint's Energy Saving Trees event can be found here: CNP Digital Asset Mgmt

About CenterPoint Energy, Inc.
CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of June 30, 2025, the company had approximately $44 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit CenterPointEnergy.com.

About Trees for Houston
Trees For Houston is a non-profit organization whose mission is to plant, protect and promote trees throughout the Greater Houston area. Since being founded in 1983, over 700,000 trees have been planted across the southeast Texas region. For more information visit TreesForHouston.org.

About the Arbor Day Foundation
The Arbor Day Foundation is a global nonprofit inspiring people to plant, nurture, and celebrate trees. They foster a growing community of more than 1 million leaders, innovators, planters, and supporters united by their bold belief that a more hopeful future can be shaped through the power of trees. For more than 50 years, they've answered critical need with action, planting more than half a billion trees alongside their partners. And this is only the beginning.

The Arbor Day Foundation is a 501(c)(3) nonprofit pursuing a future where all life flourishes through the power of trees. Learn more at arborday.org.​

CenterPoint Energy Announces Southwestern Indiana “Community Connect” Events

​​Community Connect events are local community meetings CenterPoint will be hosting across southwestern Indiana to highlight local energy improvements and address customer priorities.

 
During the community events, customers can learn about actions to prioritize affordability, financial assistance programs and resources available to customers, and local infrastructure investments to improve reliability. 

EVANSVILLE, Ind. – October 30, 2025 – Beginning on Thursday, Nov. 6, CenterPoint Energy will host the first of five “Community Connect" events across its southwestern Indiana service territory as part of its commitment to listen to local feedback, highlight local energy improvements, and address customer priorities. The first Community Connect event will be held at South Spencer High School in Rockport and will provide opportunities for customers to learn more about CenterPoint's commitment to southwestern Indiana, the array of critical investments in the local electric system that have improved reliability and resiliency, and the series of actions being taken to prioritize customer affordability.

“Serving southwestern Indiana is a privilege we value, and our Community Connect events are an opportunity for us to listen to feedback and concerns, share more about our service, l and discuss what we can do to improve. We are encouraging all our customers to come meet with our local team and learn more about the actions we have taken, and how we can all work together to build a better future for our great community," said Mike Roeder, President of CenterPoint Energy Indiana.
 
Community Connect Events: Format and Schedule
During the series of CenterPoint Community Connect events, customers can visit a number of informational stations to learn more about local infrastructure investments designed to strengthen the electric system, recent affordability actions, the importance of emergency preparedness, better understand programs they may qualify for and other topics. At each event, members of CenterPoint's customer support team, as well as other local organizations, will be on-hand to provide information on financial assistance programs, energy efficiency resources and other tools and tips to help customers reduce energy costs and manage their bills.  

Throughout November, CenterPoint will hold five events across its southwestern Indiana service territory, including:

  • Thursday, Nov. 6 (4 p.m. – 7 p.m.) – South Spencer High School, 1142 N. County Road 275 W., Rockport, IN 47635.
  • Saturday, Nov. 8 (9 a.m. – noon) – Vanderburgh County 4H Fairgrounds, 201 E. Boonville-New Harmony Road, Evansville, IN 47725.
  • Wednesday, Nov. 12 (4 p.m. – 7 p.m.) – Mount Vernon Junior High School, 701 Tile Factory Road, Mount Vernon, IN 47620.
  • Thursday, Nov. 13 (4 p.m. – 7 p.m.) – CK Newsome Community Center, 100 E. Walnut Street #1, Evansville, IN 47713.
  • Saturday, Nov. 15 (9 a.m. – noon) – Ohio Township Phoenix Event Center, 3433 Libbert Road, Newburgh, IN 47630

A kids' activity area will be available.
 
Community Affordability Actions
During the Community Connect events, CenterPoint customers will be able to learn more about the first phase of actions it has recently taken to prioritize affordability, including:

About CenterPoint Energy, Inc. 

CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of March 31, 2025, the company had approximately $44 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit CenterPointEnergy.com.

CenterPoint Energy Foundation Announces $5 Million Community Fund to Support Southwestern Indiana Customers and Local Economic Development

​

Community Energy Improvement Fund will invest $5 million in critical customer resources, including weatherization and energy efficiency programs, and economic development efforts over the next two years.
 
Working together with local elected leaders and nonprofit organizations, this fund is designed to help residential customers and small businesses.
 

EVANSVILLE, Ind. – Oct. 29, 2025 – As part of its commitment to southwestern Indiana customers, the CenterPoint Energy Foundation today announced the creation of a $5 million fund that will support weatherization, energy efficiency and cost-saving programs, as well as local economic and community development efforts across the Evansville region. The “Community Energy Improvement Fund" builds on a series of affordability actions announced last week. The Fund will directly invest in expanding energy efficiency and home weatherization programs that support lower- and middle-income customers, small businesses and renters by helping them save energy and money.

“All of us at CenterPoint, especially our local workforce that proudly calls southwestern Indiana home, are committed to supporting the communities where we live and work. The new Community Energy Improvement Fund will provide vital energy efficiency assistance and cost-saving resources for our customers, while also supporting greater economic development across the Evansville region. The new weatherization program will help residential and small commercial customers with improvements to the shells of their homes, insulation levels and HVAC system improvements and even lighting changes -- all with the goal of lowering energy consumption," said Mike Roeder, President of CenterPoint Energy Indiana.

Community Energy Improvement Fund
As part of its overall effort to prioritize affordability and help customers lower energy costs, CenterPoint's Community Energy Improvement Fund represents a transformative investment into the Evansville region. Beginning early next year, the $5 million commitment from the Foundation will include:

  • Helping Customers Save Energy: $4.5 million will go toward expanding home repair and weatherization programs to help customers improve energy efficiency and lower their monthly bills, including expanded access for lower- and middle-income households, small businesses and renters.
  • Supporting Local Economic Growth: $500,000 will be dedicated toward economic development initiatives aimed at growing and improving the vitality of southwestern Indiana and the Evansville region.
  • Raising Community Awareness: CenterPoint will work closely with the City of Evansville and local nonprofit organizations to help customers learn about and take advantage of important energy efficiency and cost-saving programs.

 
The new Fund is in addition to the suite of energy efficiency, financial assistance and other programs, tips and tools that already exist to help Indiana customers manage energy bills. To learn more about these programs and resources, customers are encouraged to visit CenterPointEnergy.com/ResourceHub​.​

Community Affordability Actions
The Community Energy Improvement Fund is the latest in a series of actions taken to support southwestern Indiana customers. Last week, CenterPoint announced an initial series of immediate and longer-term actions to prioritize affordability. The first phase of this effort included the following actions:

  • Two-Year Rates Stability: Starting in the first quarter of 2026, stabilizing electricity bills by keeping any rate change below or near the rate of inflation for the next two years, an action that equates to future savings for residential customers of approximately $18/month of avoided costs through 2027. These avoided bill impacts were achieved by the cancellation of nearly $1 billion in non-economical generation projects.

Offset October Rate Increase: Reducing bills for average residential customers by December 2025 through a combination of bill adjustments and credits, which will offset rate changes that took effect in October.


About the CenterPoint Energy Foundation
The CenterPoint Energy Foundation provides philanthropic support to meet the needs of communities where CenterPoint Energy customers live and work. The Foundation is funded by shareholders and has no impact on customer rates. More information about the Foundation can be found at CenterPointEnergy.com/Foundation.
 
About CenterPoint Energy, Inc. 

CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of March 31, 2025, the company had approximately $44 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit CenterPointEnergy.com.

CenterPoint Energy Announces Updated Generation Plan that Prioritizes Customer Affordability, Reliability and Local Economic Growth

​EVANSVILLE, Ind. – Oct. 27, 2025 – Today, CenterPoint Energy's Indiana electric utility announced its 2025 Integrated Resource Plan (IRP), a forward-looking 20-year generation roadmap that prioritizes customer affordability and reliable service while supporting potential local economic growth. This IRP leverages existing and planned generation resources to meet customers' energy needs while helping to minimize any rate increase in the near term for southwestern Indiana customers. The strategic plan is designed to mitigate future cost impacts of necessary critical investments on customers, with no potential rate adjustments anticipated to occur until 2029 or later. This plan follows the input of four public meetings and builds on CenterPoint's recent actions to prioritize energy affordability and reliability across southwestern Indiana.

“All of us at CenterPoint Energy are focused on prioritizing affordability for our Indiana customers, while continuing to provide the safe, reliable service that our customers expect and deserve. Our 2025 IRP is designed to support local economic growth and energy security and meet current generation needs with minimal additional resources, while prioritizing energy affordability for our customers. Above all, this IRP plan provides us with options to meet future increases in demand brought by regional economic growth. This customer-focused and flexible strategy reflects our commitment to balancing affordability, reliability and remaining well positioned to meet southwestern Indiana's long-term energy and economic needs," said Mike Roeder, President of CenterPoint Energy Indiana.

“The IRP also calls for the continuation of energy efficiency programs to help customers control their energy use to lower bills."

The 2025 IRP and Other Affordability Actions: $1 Billion in Renewables Cancelled
As part of this effort, CenterPoint has cancelled nearly $1 billion in non-economical generation projects, providing current and future savings of approximately $18 per month for residential customers plus additional avoided generation costs at this time. These affordability measures coincide with the announcement of a first phase of Community Affordability Actions designed to target keeping rates near or below inflation through 2027.

Among these additional and previous affordability actions are the following:

  • Two-Year Rates Stability: Starting in first quarter of 2026, stabilizing electricity bills by targeting to keep any rate change below or near the rate of inflation for the next two years, an action that equates to future savings for residential customer of approximately $18/month in avoided costs through 2027.
  • Offset October Rate Increase: Reducing bills by nearly $3/month for average residential customers by December 2025 through a combination of bill adjustments and credits, which will offset rate changes that took effect in October.
  • Customer and Community Engagement: Engaging with local customers, stakeholders and community leaders to listen, gather feedback and identify additional actions to prioritize affordability, while continuing to provide reliable power for southwestern Indiana customers.
  • Long-Standing Affordability Actions: Reducing profits as part of the recent rate case settlement; eliminating profits on an older, retired coal plant to reduce customer costs by approximately $5 per month since June 2023; and not having filed any formal base rate case in 14 years to increase electric base rates.

2025 IRP: Affordably Ensuring Southwestern Indiana's Generation Needs
The 2025 IRP was developed with collaborative stakeholder and expert input, and it builds on recent steps to transition the company's electric generation mix, including retiring or exiting more than 70% of the coal fleet that it operates (approximately 700 MW) and increased investments in renewable and natural gas resources. CenterPoint remains positioned for future demand with approximately 1.1 GW of new generation expected by 2026, more than 60% of which is expected to come from renewable resources.

Since the previous 2022-2023 IRP, CenterPoint has taken the following steps to advance its energy transition:

  • Coal Retirement: Retired two coal-fired units at A.B. Brown and exited joint ownership of coal-fired Warrick Unit 4. The company is on track to suspend operation of the coal-fired F.B. Culley Unit 2 at the end of 2025. The IRP outlines continued operations of F.B. Culley 3 in the near term. Its future will be reassessed in the next IRP.
  • Renewables and Natural Gas-Fired Generation: Brought online two 230 MW natural gas combustion units at A.B. Brown and a 191 MW solar array in Posey County, as well as gained approval for new renewable projects outlined in the previous IRP.
  • Energy Efficiency: Initiated demand-side programs through its 2025-2027 Demand Side Management Plan. 

CenterPoint has also taken a series of steps to limit near-term capital investments in certain generation projects that would increase customer bills. These steps included pausing the proposed natural gas conversion of F.B. Culley Unit 3 and the cancellation of nearly $1 billion in non-economical renewable projects, saving customers approximately $18 per month in current and future costs.

2025 IRP: Strategic Flexibility to Meet Future Demand
The 2025 IRP preferred portfolio also positions CenterPoint to respond to potentially significant new commercial and industrial demand for electricity. As part of the planning process, the company developed an alternate preferred portfolio to support scalable system expansion, including potential combined cycle upgrades at A.B. Brown. This approach helps enable CenterPoint to accommodate potential new load growth, while working to minimize cost impact to customers.

CenterPoint Energy provides safe, reliable energy to homes and businesses across Southwestern Indiana, delivering electricity to approximately 150,000 customers in all or portions of Gibson, Dubois, Pike, Posey, Spencer, Vanderburgh and Warrick counties. CenterPoint will be submitting the final IRP to the Indiana Utility Regulatory Commission in early December. To learn more, visit CenterPointEnergy.com/IRP.


About CenterPoint Energy, Inc.
CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of June 30, 2025, the company had approximately $44 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit CenterPointEnergy.com.

Forward-Looking Statements

This news release includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. When used in this news release, the words “anticipate," “believe," “continue," “could," “estimate," “expect," “forecast," “goal," “intend," “may," “objective," “plan," “potential," “predict," “projection," “should," “target," “will," “would" or other similar words are intended to identify forward-looking statements. These forward-looking statements, which include statements regarding the 2025 Integrated Resources Plan, expected customer rates and rate impacts, and Indiana Electric's generation portfolio are based upon assumptions of management which are believed to be reasonable at the time made and are subject to significant risks and uncertainties. Actual events and results may differ materially from those expressed or implied by these forward-looking statements. Any statements in this news release regarding future events that are not historical facts are forward-looking statements. Each forward-looking statement contained in this news release speaks only as of the date of this release, and other than as required under applicable securities laws, CenterPoint Energy does not assume any duty to update or revise forward-looking statements. Important factors that could cause actual results to differ materially from those indicated by the provided forward-looking information include risks and uncertainties relating to: (1) actions by credit rating agencies, including any potential downgrades to credit ratings; (2) financial market conditions; (3) general economic conditions; (4) the timing and impact of future regulatory, executive and legislative decisions and actions; and (5) other factors, risks and uncertainties discussed in CenterPoint Energy's Annual Report on Form 10-K for the fiscal year ended December 31, 2024 and CenterPoint Energy's Quarterly Reports on Form 10-Q for the quarters ended March 31, 2025, June 30, 2025 and September 30, 2025 and other reports CenterPoint Energy or its subsidiaries may file from time to time with the Securities and Exchange Commission (“SEC"). You are cautioned not to place undue reliance on CenterPoint Energy's forward-looking statements.

Investors and others should note that CenterPoint Energy may announce material information using SEC filings and the Investor Relations page of its website, including press releases, public conference calls, webcasts. In the future, CenterPoint Energy will continue to use these channels to distribute material information about the company and to communicate important information about the company, key personnel, corporate initiatives, regulatory updates, and other matters. Information that CenterPoint Energy posts on its website could be deemed material; therefore, CenterPoint Energy encourages investors to review the information CenterPoint Energy posts on the Investor Relations page of its website.


CenterPoint Energy restores service to essentially all customers following two waves of severe weekend weather


  • Company thanks customers for patience during restoration efforts
  • Fewer than 7% of customers impacted by weekend storms
  • Resilience investments helped accelerate restoration
  • Customers encouraged to stay connected through Power Alert Service

HOUSTON – Oct. 26, 2025 – CenterPoint Energy has restored electric service to essentially all customers impacted by two waves of severe weekend storms that moved through the Greater Houston area on Saturday, October 25. At peak, approximately 169,000 of CenterPoint's 2.9 million customers were without power during the first wave of severe weather early Saturday morning, with an additional approximately 17,000 outages occurring during the second wave late Saturday night and into Sunday morning. In total, fewer than 7% of CenterPoint customers experienced service interruptions.

​​ Greater Houston Weather Impacts: Oct. 25 & 26, 2025
  Peak customer outages Customers
restored   		 Percentage restored
Oct 25: Early Saturday AM wave Approx. 169,000 (Saturday at 4 AM) Approx. 168,965 (as of Sunday at 7 AM) Approx. 99.9%
Oct 26: Early Sunday AM wave Approx. 17,000 (Sunday at 1 AM) Approx. 15,500 (as of as of Sunday 4 PM) Approx. 91%

 

“We appreciate our customers' patience throughout this weather event as our dedicated crews worked around the clock to restore service safely and quickly to our local communities," said Jesus Soto, CenterPoint's Chief Operating Officer. “This weekend's storms were a real-world test of the storm response planning and investments we continue to make to strengthen our grid and make it more resilient. The impacts we saw were primarily due to localized equipment damage and falling trees, limbs and branches into our lines. That's a direct result of our Greater Houston Resiliency Initiative. These upgrades are also allowing us to isolate outages faster, reroute power faster where possible, and restore service even more efficiently."

Resilience investments make a difference

CenterPoint has significantly invested in grid hardening, resiliency and storm response capabilities, including stronger poles, advanced automation, undergrounding power lines, emergency response training and enhanced vegetation management. These improvements helped reduce outage durations and limited the overall impact of the storms. Learn more about CenterPoint's work to build the most resilient coastal grid in the nation at CenterPointEnergy.com/TakingAction.

Be prepared for future storms

While severe weather can occur at any time, customers can take steps to stay safe and informed:

CenterPoint remains committed to building the most resilient coastal grid in the country and thanks customers for their continued trust and cooperation.

About CenterPoint Energy, Inc.  

CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of September 30, 2025, the company had approximately $45 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit CenterPointEnergy.com.​