CenterPoint Energy launches new billing system for customers in Ohio
2024-06-20T05:00:00Z

Dayton, Ohio – June 20, 2024 − CenterPoint Energy today announced Ohio customers will soon transition to a new billing system.  

Beginning July 2, customers will receive a new account number and will experience a new online interface. The update also includes a redesigned bill format, simplified program enrollments, more self-service options and additional features. Customers will find their new account number on the upper right corner of their bill, online at CenterPointEnergy.com/MyAccount on the left side of the dashboard when logged into their account or by calling CenterPoint customer service.

“We recognize this transition may require additional efforts from some customers, and we appreciate their patience and understanding as we transition to the new system," said Tony Gardner, CenterPoint Energy's Senior Vice President, Customer Experience and Chief Customer Officer. "CenterPoint is committed to providing continuous support and keeping our customers informed throughout this process."

Some CenterPoint services, including online account management and the automated phone system, will be temporarily unavailable from June 27 to July 1 as the company transitions to the new system. Customers are encouraged to schedule or complete their bill payments before June 26 to avoid a temporary delay in processing. Natural gas emergencies can still be reported by phone.

Customers who have automatic bill payment arrangements through their financial institutions (banks or credit unions, rather than their online accounts referred to as My Account), should inform their financial institutions of their new CenterPoint account number in July to ensure automatic payments continue.

Customers who receive payment assistance through Percentage of Income Payment Plan (PIPP) will not need to take action to continue program participation. Their previous CenterPoint account information will automatically carry over to the new account number.

Since mid-April, CenterPoint has been proactively communicating these changes and additional details with customers. Information is now available, including an extensive FAQ section, on the company's website, providing detailed guidance on the new system's features and how to best manage the transition. In the days immediately following the system transition, customer service representatives will be on standby to address additional questions or concerns.

For more information and the latest updates, please visit CenterPointEnergy.com/AccountChanges

What can I expect with the new My Account system?

Here are the new self-service options that you can expect with the new online account system called, My Account:

  • Enroll in payment reminder notifications by including up to five emails or mobile numbers to be notified via text that your payment is due.
  • Report a payment made at an authorized payment location.
  • Request a payment arrangement or extension.
  • View status of a service appointment.
  • View past bills and usage (previous 12 months).

In July, your My Account experience will be live. Here is a walkthrough of what to expect.

Why will I receive a new bill?

As part of the system change in July, all customers will receive bills with a new look. The new design will have the same information as before, but with a new format. Additionally, it will include information about energy usage, including:

  • A “Usage at a glance" feature.
  • More detailed account activity over time.

Watch this video for more information on how to read your new bill.

Will I still be able to pay my bill at an authorized payment site?

Yes. Starting July 2, you will need to provide the authorized payment site with your NEW account number to pay your bill. The payment site will not be able to process your payment using a stub that has your previous account number.

On or after July 2, call the CenterPoint customer service number at, 1-800-227-1376. First, you will be asked to authenticate your account. When prompted say “What is my account number?".  If you are unable to authenticate your account, you will need to speak with a live agent.

Do I need to do anything if I'm enrolled in Automatic Payments through my online account?

No. If you are enrolled in automatic payments (AutoPay) through your online CenterPoint Energy account, you do not need to take any additional action. Your AutoPay enrollment will automatically transition over to the new system.

Do I need to update my account number at my financial institution?

Yes. If you have an automatic bill payment arrangement through your financial institution (bank or credit union, instead of your online account referred to as My Account), you will need to notify your financial institution of your new CenterPoint Energy account number in July to ensure that your automatic payment is applied.​

Where is eBill going?

After the system update, eBill will be called, “Paperless Billing." If you are currently enrolled in eBill, you will remain enrolled, but it will now be known as Paperless Billing. Paperless Billing will now include:

  • Options to add up to two emails to receive bill viewing and payment notifications.
  • You can now enroll in payment reminder notifications by including up to five emails or mobile numbers to be notified via text that your payment is due.

 

 


 Recent News

 

 
CenterPoint Energy expands affordability efforts with no-cost smart thermostats to help southwestern Indiana customers

​​EVANSVILLE, Ind. – April 16, 2026 – As part of its continued focus on customer affordability, CenterPoint Energy customers can lower their energy usage by ordering a smart thermostat at no cost through the company's Online Energy Efficiency Store, with eligible rebates applied automatically at checkout.

How smart thermostats help customers save
Smart thermostats give customers more control over their cooling and heating by allowing them to:

  • Set schedules based on daily and weekly routines
  • Adjust temperatures remotely
  • Track cooling and heating activity to identify ways to save

“Our customers have told us managing energy costs is their top priority. That is why we are focused on helping them take control of their energy use and lower their bills," said Mike Roeder, President of CenterPoint Energy Indiana. “A smart thermostat is one of the most practical steps a customer can take to start saving, and it's one of the many ways we're working to help customers manage their energy costs."

According to the U.S. Environmental Protection Agency, ENERGY STAR certified smart thermostats save an average of 8% on cooling and heating costs annually.

Customers can also monitor their overall energy use through CenterPoint's mobile app, available for free in the Apple App Store and Google Play Store, to identify usage patterns and find additional ways to save.

Bill credits through Smart Cycle
CenterPoint Indiana Electric customers who have a smart thermostat can take an additional step to lower their bills by enrolling in Smart Cycle, a voluntary program that provides bill credits while helping support grid reliability during periods of high demand.

Enrolled customers can earn:

  • A one-time $75 credit after registering​
  • A $7.50 monthly bill credit across the nine-month season from March through November ($67.50 total)

That’s up to $142.50 in potential first-year savings per device, on top of the cooling and heating savings a smart thermostat provides.

Customers can check eligibility and enroll at CenterPointEnergy.com/SmartCycle.

Additional offerings through the Online Energy Efficiency Store
The Online Energy Efficiency Store offers customers multiple ways to reduce energy costs. The store also offers discounted LED lighting and water-saving fixtures. For a limited time, customers who purchase a qualifying dehumidifier will receive a free tabletop air purifier while supplies last.

Customers can browse all available products and seasonal deals at CenterPointEnergy.com/Shop.

Continued focus on customer affordability
CenterPoint's Online Energy Efficiency Store, launched in November 2024, is one of several resources available to help customers manage energy costs. Since announcing its initial Community Affordability Actions in October 2025, the company has continued to expand programs and bill management tools for southwestern Indiana customers.

Those additional resources are available through the Resource Hub at CenterPointEnergy.com/ResourceHub.

Local governmental agencies and first responder organizations within CenterPoint Energy’s footprint encouraged to apply for a Community Safety Grant

​EVANSVILLE, Ind. – April 9, 2026 – Local governmental agencies across CenterPoint Energy's service areas in Indiana, Minnesota, Ohio and Texas are invited to apply for the company's annual Community Safety Grant Program. Grants support local safety equipment and safety‑related projects that aim to make a meaningful difference within the communities the company serves. Applications are now open online through April 30, 2026.

CenterPoint awards grants of up to $2,500 to eligible local governmental agencies to support community safety needs within its service areas. Since launching the program in 2003, CenterPoint has awarded approximately $3.5 million in grants to help fund nearly 1,700 safety projects, supporting communities in enhancing public safety and wellbeing.

“At CenterPoint, safety is our top core value, and this drives every effort we take for the customers and communities we are privileged to serve. We know that safer communities are stronger communities, and that's why we appreciate being able to give back to enhance the safety of the locations where we live and work," said Jesus Soto, CenterPoint's Chief Operating Officer. “Through our Community Safety Grant Program, we're proud to support our local governmental agencies, emergency responders and local officials who work every day to improve the health and safety of our neighbors across the communities we serve."

Community Safety Grants have enabled a wide range of projects to enhance public safety, including installing public automated external defibrillators (AEDs), upgrading emergency communication equipment, purchasing personal protective equipment for first responders, enhancing a community's disaster preparedness efforts and purchasing utility locating devices.

Each community CenterPoint serves that is interested in this program should submit a grant application with information outlining a community safety project and how grant funding would help address that need.

To learn more about CenterPoint's commitment to the communities it serves and to apply for a Community Safety Grant, visit CenterPointEnergy.com/Community.  

About CenterPoint Energy, Inc.

As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Minnesota, Ohio and Texas. As of December 31, 2025, the company owned approximately $46.5 billion in assets. With approximately 8,800 employees, CenterPoint and its predecessor companies have been in business for more than 150 years.​

Local governmental agencies and first responder organizations within CenterPoint Energy’s footprint encouraged to apply for a Community Safety Grant

Approximately $3.5 million has been awarded to support nearly 1,700 safety projects since grant program launched

DAYTON, Ohio – April 8, 2026 – Local governmental agencies across CenterPoint Energy's service areas in Indiana, Minnesota, Ohio and Texas are invited to apply for the company's annual Community Safety Grant Program. Grants support local safety equipment and safety‑related projects that aim to make a meaningful difference within the communities the company serves. Applications are now open online through April 30, 2026.

CenterPoint awards grants of up to $2,500 to eligible local governmental agencies to support community safety needs within its service areas. Since launching the program in 2003, CenterPoint has awarded approximately $3.5 million in grants to help fund nearly 1,700 safety projects, supporting communities in enhancing public safety and wellbeing.

“At CenterPoint, safety is our top core value, and this drives every effort we take for the customers and communities we are privileged to serve. We know that safer communities are stronger communities, and that's why we appreciate being able to give back to enhance the safety of the locations where we live and work," said Jesus Soto, CenterPoint's Chief Operating Officer. “Through our Community Safety Grant Program, we're proud to support our local governmental agencies, emergency responders and local officials who work every day to improve the health and safety of our neighbors across the communities we serve."

Community Safety Grants have enabled a wide range of projects to enhance public safety, including installing public automated external defibrillators (AEDs), upgrading emergency communication equipment, purchasing personal protective equipment for first responders, enhancing a community's disaster preparedness efforts and purchasing utility locating devices.

Each community CenterPoint serves that is interested in this program should submit a grant application with information outlining a community safety project and how grant funding would help address that need.

To learn more about CenterPoint's commitment to the communities it serves and to apply for a Community Safety Grant, visit CenterPointEnergy.com/Community.  

About CenterPoint Energy, Inc.

As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Minnesota, Ohio and Texas. As of December 31, 2025, the company owned approximately $46.5 billion in assets. With approximately 8,800 employees, CenterPoint and its predecessor companies have been in business for more than 150 years.​​

Local governmental agencies and first responder organizations within CenterPoint Energy’s footprint encouraged to apply for a Community Safety Grant

Approximately $3.5 million has been awarded to support nearly 1,700 safety projects since grant program launched​

MINNEAPOLIS – April 8, 2026 – Local governmental agencies across CenterPoint Energy's service areas in Indiana, Minnesota, Ohio and Texas are invited to apply for the company's annual Community Safety Grant Program. Grants support local safety equipment and safety‑related projects that aim to make a meaningful difference within the communities the company serves. Applications are now open online through April 30, 2026.

CenterPoint awards grants of up to $2,500 to eligible local governmental agencies to support community safety needs within its service areas. Since launching the program in 2003, CenterPoint has awarded approximately $3.5 million in grants to help fund nearly 1,700 safety projects, supporting communities in enhancing public safety and wellbeing.

“At CenterPoint, safety is our top core value, and this drives every effort we take for the customers and communities we are privileged to serve. We know that safer communities are stronger communities, and that's why we appreciate being able to give back to enhance the safety of the locations where we live and work," said Jesus Soto, CenterPoint's Chief Operating Officer. “Through our Community Safety Grant Program, we're proud to support our local governmental agencies, emergency responders and local officials who work every day to improve the health and safety of our neighbors across the communities we serve."

Community Safety Grants have enabled a wide range of projects to enhance public safety, including installing public automated external defibrillators (AEDs), upgrading emergency communication equipment, purchasing personal protective equipment for first responders, enhancing a community's disaster preparedness efforts and purchasing utility locating devices.

Each community CenterPoint serves that is interested in this program should submit a grant application with information outlining a community safety project and how grant funding would help address that need.

To learn more about CenterPoint's commitment to the communities it serves and to apply for a Community Safety Grant, visit CenterPointEnergy.com/Community.  

About CenterPoint Energy, Inc.

As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Minnesota, Ohio and Texas. As of December 31, 2025, the company owned approximately $46.5 billion in assets. With approximately 8,800 employees, CenterPoint and its predecessor companies have been in business for more than 150 years.​​

CenterPoint Energy delivering on Affordability Actions for southwestern Indiana customers six months after initial commitments

​EVANSVILLE, Ind. – April 6, 2026 – CenterPoint Energy made a public commitment to prioritize affordability for its southwestern Indiana customers in October 2025. Six months later, the company has delivered a series of actions to reduce bill impacts, launch new customer programs, improve billing transparency and bring support directly into the community.

“Our customers and stakeholders have made one thing clear: affordability continues to be the top priority for many households and businesses. We've been laser-focused on delivering on that pledge to help lessen bill impacts, and we're not finished," said Mike Roeder, President of CenterPoint Energy Indiana. “Every program we launch, every event we hold and every tool we build is part of the same commitment we made last fall. We'll continue working alongside our customers and stakeholders to prioritize affordability while delivering the reliable energy southwestern Indiana depends on."

Community Affordability Actions
In October 2025, CenterPoint announced an initial series of Community Affordability Actions designed to prioritize customer affordability while balancing the future energy needs of southwestern Indiana, including:

  • Keeping electric base rates stable by targeting any rate change below or near the rate of inflation through 2027.
  • Cancelling nearly $1 billion in previously approved projects that had become non-economical, an action that equates to savings for residential customers of approximately $18 per month of avoided costs through 2027.
  • Continuing to support regional growth that benefits customers, including jobs, tax base and economic development for southwestern Indiana.

Community Energy Improvement Fund
In October 2025, the CenterPoint Energy Foundation announced the Community Energy Improvement Fund, a $5 million commitment to support weatherization, energy efficiency and cost-saving programs and local economic development efforts across the Evansville region:

Community Connect
CenterPoint hosted five initial Community Connect events across southwestern Indiana in November 2025 as part of its commitment to listen to customer feedback, highlight local energy improvements and address customer priorities:

  • In 2026, the company expanded the program, hosting five events so far this year and connecting more than 150 customers and community members with one-on-one account assistance, information on available programs and direct access to local CenterPoint teams.
  • For the first time in years, CenterPoint welcomed customers back into CenterPoint Energy Plaza in Downtown Evansville for in-person support.
  • CenterPoint is on track to host more than 30 Community Connect events throughout 2026, meeting customers in their neighborhoods, workplaces and community gathering spaces.

The next Community Connect event will be held at the CenterPoint Energy Plaza, 211 NW Riverside Dr., Evansville, on Wednesday, April 8.
 
Tools and resources
CenterPoint has introduced and expanded tools and resources to help customers better understand and manage their energy use and bills:

  • A redesigned electric bill format that breaks monthly charges into four clear categories, with definitions printed directly on each bill
  • An expanded Customer Resource Hub bringing billing tools, payment options, energy efficiency programs and financial assistance resources together in one place
  • The TimeWise pilot, a new voluntary time-of-use pricing program approved by the Indiana Utility Regulatory Commission that allows participating customers to save by shifting energy use to lower-cost hours
  • New customer protections through the Indiana Electric rate case settlement, including annual late-fee waivers upon request, reduced reconnection fees and safeguards for medically vulnerable customers

What's ahead
CenterPoint is pursuing additional steps to further reduce bill impacts for customers:

  • Working with stakeholders to attract large load customers to southwest Indiana to help lower bills
  • Developing new tools such as weekly personalized energy use updates to help customers manage consumption
  • Initiating a proceeding later this year to combine the rates of its two Indiana natural gas service territories to benefit southwestern Indiana customers

Customers looking for help managing energy costs can visit CenterPointEnergy.com/ResourceHub or call 1-800-227-1376. Upcoming Community Connect dates and locations are available at CenterPointEnergy.com/CommunityConnect.​