CenterPoint Energy provides update on restoration efforts
2024-05-22T05:00:00Z

Houston – May 22, 2024 – CenterPoint Energy today reported on its ongoing efforts to restore service to its customers and support Houston and surrounding communities following the devastating May 16 storm.

  • 97% of customers impacted by severe storm restored
  • Company stays laser-focused on returning service to remaining customers
  • CenterPoint committed to helping neighbors in need​​

As of 9:30 p.m. CT, the company has restored 97% or more than 890,000 customers impacted by the May 16 severe storm across its service territory, which represents 99% of all customers. Any remaining outages after this evening will be predominantly isolated instances in certain locations where there is substantial damage or where customers are unable to receive power. CenterPoint has and will continue to have the workers and resources needed to address these remaining outages as safely and quickly as possible.

In some cases, new outages may be attributable to service issues that periodically occur on CenterPoint's system and are unrelated to the May 16 weather event, such as a vehicle accident resulting in a downed pole and wires. In the past 24 hours, CenterPoint has experienced more than 5,000 customer outages associated with these types of incidents, which were not related to the storm and add to the company's overall outage count on its website. Crews are also addressing these outages.

“We believe it is a privilege to serve our customers and communities," said Lynnae Wilson, Senior Vice President, Electric Business. “That is why we are so committed to working around-the-clock to get the lights and air conditioning back on for customers who have had to endure six difficult days without power, and we will not stop until every last customer is restored."

To help its neighbors in their time of need following the storm, CenterPoint has supported meal service distribution and donated approximately 20 tons of ice and 20,000 bottles of water to nonprofit organizations, low-income senior citizen facilities and schools.

“As our communities have shown many times before following natural disasters, the response from Houstonians and others in the wake of the devastating May 16 storm has been nothing short of extraordinary," Wilson said.

CenterPoint reminds customers to remain safe and:  

  • Stay at least 35 feet away from downed power lines and damaged utility equipment. Be especially mindful of downed lines that could be hidden and treat all downed lines as if they are energized. 
  • Be cautious around work crews and give them plenty of room to safely assess damage and make repairs. 
  • Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly. 
  • Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines, potentially endangering CenterPoint workers, mutual assistance workers or members of the public. 

For the latest information on power outages:   


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CenterPoint Energy awards nearly $230,000 in grants to communities to fund safety-related projects

Houston – June 13, 2024 – This year, CenterPoint Energy's Community Safety Grant program awarded more than 90 grants totaling nearly $230,000 in Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas to fund safety-related equipment and projects in local communities.​​

“At CenterPoint Energy, safety is one of our core values and influences every decision we make as we provide safe and reliable energy solutions for the customers and communities we're honored to serve," said June Deadrick, Vice President, Community Relations at CenterPoint Energy. “Through our Community Safety Grant Program, we support the work our emergency responders, local officials and many others do to help support the health and safety of our customers across our local communities."

CenterPoint awards grants of up to $2,500 through this program to support local communities in filling funding gaps that may exist in acquiring safety materials. Each community that CenterPoint serves can submit a grant application with information on a safety-related problem, issue or need in the community and how a Community Safety Grant could address those needs.  

Since launching the program in 2003, CenterPoint Energy has funded more than 1,600 safety-related projects and awarded over $3.25 million in grants to communities throughout the company's six-state footprint for their safety initiatives. These grants have enabled communities to install public AEDs (automated external defibrillators), update emergency communication equipment, purchase personal protective equipment for first responders, install traffic control signs, purchase gas monitoring devices and many other projects. 

To learn more about how CenterPoint is supporting the communities it serves, visit CenterPointEnergy.com/Community


CenterPoint Energy encourages customers to plan ahead as hurricane season begins

​​Houston June 7, 2024 – As the Houston area and surrounding communities enter the 2024 hurricane season, CenterPoint Energy is reminding all customers – especially those who depend on electricity for life-sustaining equipment – to have an emergency plan in place in the event of severe weather. With the May 16 derecho bringing an early start to the severe weather season, safety and storm preparedness remain top-of-mind for the company's workforce. ​

“Last month's sudden, destructive storms and the trail of significant damages left in their wake reinforced the importance of always being prepared," said Lynnae Wilson, Senior Vice President, Electric Business. “2024 is expected to be a very active hurricane season, and history has shown time and again that the path and intensity of these storms can be highly unpredictable."

The 2024 National Oceanic and Atmospheric Administration (NOAA) predictions forecast a range of 17 to 25 named storms. According to NOAA, 8 to 13 of the predicted named storms are forecasted to become hurricanes with winds 74 mph or higher, including four to seven major hurricanes with winds 111 mph or higher.

Customers should develop an emergency plan and assemble a hurricane preparedness kit that includes essential items such as non-perishable food, water, flashlights, batteries, a first aid kit, any necessary medications, a battery-powered radio and a portable charger for mobile devices. The company also encourages customers to enroll in CenterPoint's Power Alert Service® to receive outage details, estimated restoration time and community-wide restoration updates.

“CenterPoint wants to assure our customers that we are prepared for the 2024 hurricane season," Wilson said. “We understand and take seriously the fact that severe weather will cause outages that impact our customers' lives. That is why we will be ready to deploy the resources necessary to restore service as safely and quickly as possible."

If electricity is a necessity, customers or their caregivers should make other arrangements for on-site back-up capabilities or alternatives in the event of an outage. CenterPoint encourages customers who depend on electricity for life-sustaining equipment to ask their doctor to submit an application for critical care customer status to the utility for their area.

According to the guidance below from the National Hurricane Center and National Oceanic and Atmospheric Administration's Saffir-Simpson Hurricane Wind Scale, customers should be prepared to be without electric service according to the following guidelines:

HURRICANE CATEGORYWIND
SPEED
TYPE OF DAMAGE
AND ESTIMATED OUTAGE*
CATEGORY 1Winds
 74 – 95 mph
Extensive damage to power lines and poles likely will result in power outages that could last a few to several days.
CATEGORY 2Winds
 96 – 110 mph
Near-total power loss is expected with outages that could last from several days to weeks.
CATEGORY 3Winds
 111 – 129 mph
Electricity and water will be unavailable for several days to weeks after the storm passes.
CATEGORY 4Winds
 130 – 156 mph
Most trees will be snapped or uprooted and power poles downed. Fallen trees and power poles will isolate residential areas. Power outages will last for weeks to possibly months.
CATEGORY 5Winds
 157 mph and up
Fallen trees and power poles will isolate residential areas. Power outages will last for weeks to possibly months.

*Individual restoration times will vary.

The Saffir-Simpson Hurricane Wind Scale's information can be found here

In the event of a severe weather event, remember:

  • Sign up for CenterPoint Energy's Power Alert Service® at CenterPointEnergy.com/PowerAlertService.
  • Stay informed of weather conditions and warnings or advisories issued by local authorities by paying close attention to announcements from local news outlets for important information regarding ongoing conditions and recovery efforts.
  • If you experience an electric outage, do not open freezers and refrigerators any more than necessary, as opening these appliances will allow food to thaw more quickly.
    • Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly.
    • Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines and potentially endanger utility workers.
    • Do not turn off your natural gas at the meter; your natural gas meter should be left on to maintain proper pressure in the natural gas piping within the house and to prevent water from entering the lines should flooding occur.
    • If you wish to discontinue natural gas service, the natural gas can be turned off at each appliance. Later, to restore natural gas service to an appliance, you may follow the written instructions located on the appliance for re-lighting. If you are unable to locate the instructions or don't feel comfortable re-lighting, call a qualified plumber/technician.
    • Have your weatherhead, which connects the overhead power line to your home or business, checked for damage. Any weatherhead problems will need to be repaired by a licensed electrician prior to service being restored.

During post-storm recovery and restoration efforts, remember:

  • Stay away from low-hanging, downed power lines or lines that could be submerged in standing water. Treat all downed power lines as if they are energized. Report any low-hanging or downed power lines to CenterPoint Energy by calling 713-207-2222.
  • Water poses a potential electric safety threat because it's a good conductor – always be careful not to touch water, or anything in contact with it, near a downed power line.
  • Any amount of water, including a puddle, can become energized. If you see a downed power line near water, retreat to a safe distance, then call CenterPoint Energy immediately at 713-207-2222 to report it.
  • Flood waters can be hazardous. Always use extreme care when stepping into flooded areas. Submerged outlets or electrical cords can energize water, even from a distance.
  • If your home was flooded, call a licensed plumber or a natural gas appliance technician to inspect your appliances prior to requesting a service reconnection.
  • Boats or other vehicles being used in high water can expose you to danger from power lines at their normal height. Be aware and stay away.
  • If water has risen above the electrical outlets, contact a licensed electrician before turning on the main circuit breaker.
  • If you smell natural gas — which has a distinctive, strong odor, often compared to rotten eggs or sulfur — leave the area immediately on foot, and tell others to leave, too. Do not turn the lights on or off, smoke, strike a match, use a phone or operate anything that might cause a spark, including a flashlight or a generator. Once safely away from the area, call 911 and CenterPoint Energy, and we will send a trained service technician immediately.
  • While conducting clean-up, call 811 to locate utility lines prior to digging on your property.
  • Be cautious around work crews and give them plenty of room to safely assess damage and make repairs.

For additional information and resources on hurricane preparedness, visit CenterPointEnergy.com/StormCenter and follow @CenterPoint for updates during inclement weather events.  

CenterPoint Energy invests more than $70 million in Ohio for safe and reliable natural gas delivery

Dayton, Ohio – June 4, 2024 – CenterPoint Energy is continuing its multi-year effort to replace aging bare steel and cast-iron natural gas pipelines throughout west-central Ohio. This year, CenterPoint is investing more than $70 million in Ohio communities where crews will be retiring nearly 90 miles of pipeline.

“Bare steel and cast-iron pipes can be susceptible to performance issues," said Ashley Babcock, Vice President of Gas Operations, Indiana and Ohio. “This aging infrastructure will be replaced with new industry-grade pipes that meet all current industry and federal requirements. Ongoing investments in our natural gas system remain a top priority. We are committed to maintaining a safe, reliable system to deliver dependable natural gas to Ohio homes and businesses."

The replacement of natural gas mains under streets and sidewalks will be prioritized, followed by service lines that run directly to homes and businesses. Affected sidewalks, yards and streets will be restored as weather conditions allow. Timelines for each project will vary based on the scope of the project, weather and soil conditions. Crews will work as safely and quickly as possible to minimize impact on customers and surrounding areas. 

Customers are urged to keep a safe distance away from any work sites. Additionally, if you smell the "rotten egg" odor of natural gas, avoid anything that could spark a flame and immediately leave on foot to a safe location.  Once at a safe location, call both 911 and CenterPoint Energy at 800-227-1376. 

Since 2009, approximately 760 miles of natural gas pipeline have been replaced in Ohio, which has led to a reduction in leak calls and natural gas emissions from the distribution system.

CenterPoint will be completing work in Bellbrook, Bellefontaine, Bloomingburg, Bradford, Brookville, Centerville, Covington, Dayton, Eaton, Fairborn, Greenville, Kettering, Minster, Piqua, Pleasant Hill, Sedalia, Sidney, Troy, Washington Court House, Wilmington and Wright-Patterson Air Force Base, as well as Xenia.

For an interactive map of current projects and more information about CenterPoint Energy's gas infrastructure modernization program, visit CenterPointEnergy.com/PipelineReplacement.

About CenterPoint Energy, Inc.
As the only investor-owned electric and natural gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas. As of April 30, 2023, the company owned approximately $39 billion in assets. With approximately 9,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit .

CenterPoint Energy enhances natural gas delivery system in southwestern Indiana

Evansville, Ind. – June 4, 2024 – CenterPoint Energy is continuing its multi-year effort to replace aging bare steel and cast-iron natural gas pipelines throughout southwestern Indiana. For more than 16 years, the utility has invested in its southwestern Indiana natural gas infrastructure to maintain safe delivery and further contribute to reducing operational emissions.

“Bare steel and cast-iron pipes can be susceptible to performance issues," said Ashley Babcock, Vice President of Gas Operations, Indiana and Ohio. “This aging infrastructure will be replaced with new industry-grade pipes that meet all current industry and federal requirements. Ongoing investments in our natural gas system remain a top priority. We are committed to maintaining a safe, reliable system to deliver dependable natural gas to Indiana homes and businesses." 

The replacement of natural gas mains under streets and sidewalks will be prioritized, followed by service lines that run directly to homes and businesses. Affected sidewalks, yards and streets will be restored as weather conditions allow. Timelines for each project will vary based on the scope of the project and weather and soil conditions. Crews will work as safely and quickly as possible to minimize impact on customers and surrounding areas. 

Customers are urged to keep a safe distance away from any work sites. Additionally, if you smell the "rotten egg" odor of natural gas, avoid anything that could spark a flame and immediately leave on foot to a safe location.  Once at a safe location, call both 911 and CenterPoint Energy at 800-227-1376. 

With only one year remaining in the bare-steel cast iron replacement program, investments over the past 16 years have totaled more than $186 million, which has led to a reduction in leak calls and natural gas emissions from the distribution system.

CenterPoint Energy will be completing work in Boonville, Evansville, Fort Branch, Francisco, Mt. Vernon, Newburgh, Oakland City, Princeton, Vincennes and Washington.

For an interactive map of current projects and more information about CenterPoint Energy's gas infrastructure modernization program, visit CenterPointEnergy.com/PipelineReplacement

About CenterPoint Energy, Inc. 
As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas. As of March 31, 2024, the company owned approximately $40 billion in assets. With approximately 9,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com.

CenterPoint Energy invests nearly $90 million in Indiana for safe and reliable natural gas delivery

Indianapolis, Ind. – June 4, 2024 – CenterPoint Energy is continuing its multi-year effort to replace aging bare steel and cast-iron natural gas pipelines throughout Indiana. This year, the utility will invest nearly $90 million in its Indiana North natural gas territory with crews retiring nearly 120 miles of pipeline.

“Bare steel and cast-iron pipes can be susceptible to performance issues," said Ashley Babcock, Vice President of Gas Operations, Indiana and Ohio. “This aging infrastructure will be replaced with new industry-grade pipes that meet all current industry and federal requirements. Ongoing investments in our natural gas system remain a top priority. We are committed to maintaining a safe, reliable system to deliver dependable natural gas to Indiana homes and businesses." 

The replacement of natural gas mains under streets and sidewalks will be prioritized, followed by service lines that run directly to homes and businesses. Affected sidewalks, yards and streets will be restored as weather conditions allow. Timelines for each project will vary based on the scope of the project, weather and soil conditions. Crews will work as safely and quickly as possible to minimize impact on customers and surrounding areas. 

Customers are urged to keep a safe distance away from any work sites. Additionally, if you smell the "rotten egg" odor of natural gas, avoid anything that could spark a flame and immediately leave on foot to a safe location.  Once at a safe location, call both 911 and CenterPoint Energy at 800-227-1376. 

CenterPoint Energy will be completing work in Albany, Alexandria, Anderson, Arcadia, Carmel, Chesterfield, Dunkirk, Eaton, Elwood, Farmland, Fishers, Gaston, Hartford City, Ingalls, Marion, Markle, Markleville, Mt. Summit, Muncie, New Castle, Noblesville, Pendleton, Redkey, Richmond, Sheridan, Shideler, Yorktown, Brownsburg, Cloverdale, Covington, Lafayette, Lebanon, Zionsville, Bedford, Bloomington, Columbus, Franklin, Greenwood, Harrodsburg, Mitchell and Seymour.

For an interactive map of current projects and more information about CenterPoint Energy's gas infrastructure modernization program, visit CenterPointEnergy.com/PipelineReplacement

About CenterPoint Energy, Inc. 
As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas. As of March 31, 2024, the company owned approximately $40 billion in assets. With approximately 9,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com.