CenterPoint Energy nearing completion of customer restorations
2024-05-22T05:00:00Z

​​Houston – May 22, 2024 – CenterPoint Energy today reported that it continues to make steady progress on its restoration efforts, with more than 850,000 customers impacted by last week's devastating storm restored as of noon CT.  

  • Company remains on track to be substantially complete with storm-related outages this evening  
  • More than 7,000 workers continue dedicated restoration efforts with concentration on hardest-hit areas and neighborhoods 
  • Company will be laser-focused on addressing remaining outages  ​​

The company said that it is nearing completion of restoration of customers impacted from the severe weather event and any remaining outages after Wednesday evening will be predominantly isolated instances in certain locations where there is substantial damage or where customers are unable to receive power due to severe home damage or damage to customer-owned equipment, such as weatherheads. CenterPoint expects some isolated outages to extend into the weekend. 

"We thank our customers for their continued patience and understanding during a very challenging time," said Lynnae Wilson, Senior Vice President, Electric Business. “Our crews will be laser-focused and work around-the-clock to restore power to every last customer." 

In some cases, outages may be attributable to routine service issues that periodically occur on CenterPoint's system, and our crews are also addressing those outages as safely and quickly as possible. 

 CenterPoint Energy reminds customers to remain safe and: 

  • Stay at least 35 feet away from downed power lines and damaged utility equipment. Be especially mindful of downed lines that could be hidden and treat all downed lines as if they are energized. 
  • Be cautious around work crews and give them plenty of room to safely assess damages and make repairs. 
  • Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly. 
  • Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines, potentially endangering CenterPoint Energy workers, mutual assistance workers or members of the public. 

For the latest information on power outages:  


 Recent News

 

 
2025 Hurricane Season Preparations: CenterPoint Energy holds emergency response exercise with Houston-area partners

Pre-hurricane season simulation includes state and local officials, emergency management offices, third-party evaluators and industry-leading technology providers 

Series of emergency preparedness activities and key resiliency improvements designed to strengthen local response and reduce impact of outages from major storms

HOUSTON, May 22, 2025 - Today, as part of its ongoing efforts to prepare for the 2025 hurricane season, CenterPoint Energy is executing a major hurricane response exercise at its Emergency Operations Center alongside third-party evaluators with state and local public officials and community partners observing. The emergency exercise is designed to test and improve CenterPoint's emergency preparations and response plans in an extreme weather scenario, as well as strengthen local cooperation and coordination with key response partners from across the Greater Houston area. The full-scale exercise is part of a series of trainings and exercises CenterPoint has conducted to help plan, prepare and be ready for the 2025 hurricane season.

"As we all get ready for the 2025 hurricane season, our CenterPoint team is bringing together an array of emergency managers, technology providers and community leaders to practice and improve our coordinated response to extreme weather that may impact the system. Our critical hurricane response exercise builds on the actions we've been taking every day since last summer to improve how we prepare for and respond to emergencies, so that we can be there for the Greater Houston area when our communities need us most," said Don Daigler, CenterPoint Senior Vice President for Emergency Preparedness and Response.

The emergency simulation is designed to assess every aspect of CenterPoint's response to a major hurricane, including electric and gas operations, customer communications and support, coordination with government and emergency response partners, weather forecasting, planning and logistics. More than 200 CenterPoint employees and response partners are engaged in the all-day exercise at the company's Emergency Operations Center. This exercise is in addition to a series of system-wide improvements CenterPoint is making as part of the multi-phase Greater Houston Resiliency Initiative (GHRI) launched last year.

Strengthening the Greater Houston energy system
Over the past 10 months, CenterPoint has been completing a series of resiliency actions and improvements to strengthen the system and reduce the risk and impact of outages to prepare for the 2025 hurricane season. Among the resiliency actions taken as part of the multi-phase initiative are:

  • Leveraging AI and emerging technologies: Collaborating with industry-leading technology providers, including Neara and Technosylva, to better predict and prepare for extreme weather impacts.
  • Donating and installing emergency generators to key locations: Working with local communities to provide backup generators to critical facilities and community centers that provide essential services in emergencies.
  • Working with emergency partners to get ready: Coordinating with local officials, emergency management offices and community partners to prepare for extreme weather events, including through joint emergency response exercises.

For more information on CenterPoint's GHRI actions and improvements ahead of hurricane season, visit CenterPointEnergy.com/TakingAction.

About CenterPoint Energy, Inc.
CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of March 31, 2025, the company had approximately $44 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit CenterPointEnergy.com.

Forward-looking statements
This news release, as well as the website pages related to the GHRI, includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. When used in this news release or the website pages related to the GHRI, the words "anticipate," "believe," "continue," "could," "estimate," "expect," "forecast," "goal," "intend," "may," "objective," "plan," "potential," "predict," "projection," "should," "target," "will" or other similar words are intended to identify forward-looking statements. These forward-looking statements, which include statements regarding the GHRI and longer-term resiliency plans, including effectiveness, timing and related matters, are based upon assumptions of management which are believed to be reasonable at the time made and are subject to significant risks and uncertainties. Actual events and results may differ materially from those expressed or implied by these forward-looking statements. Any statements in this news release or the website pages related to the GHRI regarding future events that are not historical facts are forward-looking statements. Each forward-looking statement contained in this news release or the website pages related to the GHRI speaks only as of the date of this release or the date that such statement is made, as applicable. Important factors that could cause actual results to differ materially from those indicated by the provided forward-looking information include risks and uncertainties relating to: (1) business strategies and strategic initiatives, restructurings, joint ventures, acquisitions or dispositions of assets or businesses involving CenterPoint Energy or its industry; (2) CenterPoint Energy's ability to fund and invest planned capital, and the timely recovery of its investments; (3) financial market and general economic conditions; (4) the timing and impact of future regulatory, legislative and political actions or developments; and (5) other factors, risks and uncertainties discussed in CenterPoint Energy's Annual Report on Form 10-K for the fiscal year ended December 31, 2024 and other reports CenterPoint Energy or its subsidiaries may file from time to time with the Securities and Exchange Commission.

For more information, contact:
Communications
Media.Relations@CenterPointEnergy.com

SOURCE CenterPoint Energy, Inc

CenterPoint Energy encourages customers to take advantage of a powerful new tool available to help manage their accounts

​​​​​​​​HOUSTON – May 20, 2025 – CenterPoint Energy encourages customers to use company-offered tools that can help make it easier for customers to manage their accounts, view energy usage and receive information on bill management resources, including the newly launched CenterPoint Energy mobile app.

“At CenterPoint, we continue to explore various ways to connect with our customers and provide additional mobile-friendly tools to enhance their user experience. Through the CenterPoint Energy app, customers can conveniently manage their accounts and receive important alerts directly to their smart devices," said Tony Gardner, CenterPoint's Senior Vice President and Chief Customer Officer. “We look forward to continuing to provide tools that help us better serve our customers in managing their bills and energy use."

Through the new CenterPoint Energy mobile app, customers have access to the following features:

  • Account management: Customers can use the app to view billing information, pay their bill through a variety of ways including Apple Pay, save multiple payment methods and request a payment extension.
  • Electric outage updates: Customers within CenterPoint's Houston electric service area can view the Outage Tracker and report an outage in-app.  
  • Secure login: Customers who would like to quickly access their account can enable facial or fingerprint authorization in their device's app settings.
  • Energy usage data: Customers can view their historical energy usage to better understand their normal usage and self-identify opportunities to adjust their usage to save energy and lower costs on a monthly basis.
  • Bill reminders: With push notifications, customers can receive alerts notifying them their bill is due.​

The CenterPoint Energy app is available for free download in the Google Play Store and the Apple App Store by searching, “CenterPoint Energy My Account." Learn more by watching the demonstration video and visiting CenterPointEnergy.com/App.​​

Additional tools to help keep customers connected
CenterPoint wants to remind customers of Outage Tracker, an online outage map tool that customers can use to help stay informed about outages impacting their area and view important restoration information. To learn more about Outage Tracker's features and functionality, watch the demonstration video. For an in-depth, step-by-step guide to using the Outage Tracker, click here.   
 
Customers are also encouraged to enroll in Power Alert Service® to receive alerts via text, phone or email about outages impacting their home or area and estimated time of restoration. Power Alert Service® helps keep customers informed of restoration progress during an outage event. 

About CenterPoint Energy, Inc.
CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of March 31, 2025, the company had approximately $44 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit CenterPointEnergy.com.

​

CenterPoint Energy continues its resiliency efforts across the 12-county region through its Foundation’s Community Generator Donation Program; Donates backup generator to the Freeport Recreation Center

​HOUSTON — May 20, 2025 — Today, at an announcement in Freeport, Texas with elected officials and community leaders, CenterPoint Energy leaders announced the donation of a backup generator to the Freeport Recreation Center as part of its Community Generator Donation Program to support local community resiliency. Through this program, the CenterPoint Energy Foundation is donating funds for more than 20 backup generators at key locations throughout its 12-county Greater Houston region. It is expected that there will be at least one generator or other support for each county.  

The company is working in close collaboration with local Offices of Emergency Management (OEMs) and other county and city leaders to identify the appropriate locations for the donated generators to be able to have the greatest impact and local benefit. 

The Community Generator Donation Program is part of CenterPoint's Greater Houston Resiliency Initiative (GHRI). The backup generators will help provide support for critical community partners during major weather events or other emergencies and will be funded through a $5 million grant from the CenterPoint Energy Foundation at no cost to customers. The CenterPoint Energy Foundation is a charitable giving organization focused on strengthening the quality of life in the communities served by the company. The foundation is funded by shareholders and has no impact on customer rates. For more information, visit CenterPointEnergy.com/Foundation. 

“We are committed to improving resiliency in our local communities and working closely with our community partners to achieve this important goal. Today, we are donating backup generation to support our partners in Freeport, and we look forward to sharing other locations for our Community Generator Donation Program with other counties and cities in the weeks ahead. These generators are each capable of powering an entire large building and will help make the communities we are proud to serve even more resilient during major storms and other emergency events," said June Deadrick, CenterPoint's Vice President of Community Relations. 

These backup generators will provide an additional power supply during major storms and other emergency events that cause outages. Facilities that receive the donated backup generators will be able to better serve their communities during outages, acting as hubs for essential services like medical care, cooling stations, water and food distribution, charging stations for critical devices and other services.  

Working with Community Partners on Locations 
To support local community needs, CenterPoint worked closely with county and city officials and OEMs to identify and select the ideal locations for the donated generators, with local officials ultimately deciding which critical facilities will receive the donations. 

“The City of Freeport would like to thank CenterPoint for allowing us to participate in their proactive program. We are very grateful for the donation of the backup generator. This will be a tremendous help in times of catastrophic events with power outages, allowing the City to provide at least the basic functions during these times in need. This partnership is essential for the resiliency of our community," said Jerry Cain, Mayor of Freeport.

CenterPoint will continue coordinating with local community partners to ensure the backup generators are suitable to meet the specific needs of the critical facilities they have identified. The goal is to have all generators installed by June 1, 2025, to further resiliency ahead of the 2025 hurricane season.  

CenterPoint is working with other county OEMs, and county and city leaders across the Greater Houston region to make similar announcements in the coming weeks. ​

 


PHOTO: From L to R: Christopher Motley, City of Freeport Fire Chief and Emergency Management Coordinator; June Deadrick, CenterPoint Vice President of Community Relations; Lance Petty, Freeport City Manager
 
More photos: CNP Digital Asset Mgmt 
 
About CenterPoint Energy, Inc.
CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of March 31, 2025, the company had approximately $44 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit CenterPointEnergy.com.

Forward-looking statements
This news release, as well as the website pages related to the GHRI, includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. When used in this news release or the website pages related to the GHRI, the words "anticipate," "believe," "continue," "could," "estimate," "expect," "forecast," "goal," "intend," "may," "objective," "plan," "potential," "predict," "projection," "should," "target," "will" or other similar words are intended to identify forward-looking statements. These forward-looking statements, which include statements regarding the GHRI and longer-term resiliency plans, including effectiveness, timing and related matters, are based upon assumptions of management which are believed to be reasonable at the time made and are subject to significant risks and uncertainties. Actual events and results may differ materially from those expressed or implied by these forward-looking statements. Any statements in this news release or the website pages related to the GHRI regarding future events that are not historical facts are forward-looking statements. Each forward-looking statement contained in this news release or the website pages related to the GHRI speaks only as of the date of this release or the date that such statement is made, as applicable. Important factors that could cause actual results to differ materially from those indicated by the provided forward-looking information include risks and uncertainties relating to: (1) business strategies and strategic initiatives, restructurings, joint ventures, acquisitions or dispositions of assets or businesses involving CenterPoint Energy or its industry; (2) CenterPoint Energy's ability to fund and invest planned capital, and the timely recovery of its investments; (3) financial market and general economic conditions; (4) the timing and impact of future regulatory, legislative and political actions or developments; and (5) other factors, risks and uncertainties discussed in CenterPoint Energy's Annual Report on Form 10-K for the fiscal year ended December 31, 2024 and other reports CenterPoint Energy or its subsidiaries may file from time to time with the Securities and Exchange Commission.

​
CenterPoint Energy is monitoring forecasted severe weather and preparing for potential system impacts in southwestern Indiana

​EVANSVILLE, Ind. – May 16, 2025 – CenterPoint Energy is actively monitoring severe weather forecasts and preparing for any potential impacts of strong storms expected to move through southwestern Indiana on Friday, May 16. The company is coordinating with emergency and agency partners and mobilizing resources across its service area to be prepared to respond to impacts and outages.

“We are closely monitoring the forecast and have taken steps to position crews, equipment and support teams across our service territory. We have a plan and we are executing our plan," said Shane Bradford, CenterPoint's Vice President, Indiana Electric. “Our teams are prepared to respond, if needed, and will work safely and efficiently to restore service once conditions allow."

Actions CenterPoint is Taking to Prepare
The actions CenterPoint is taking to prepare and respond include:  

  • Pre-staging crews and equipment: CenterPoint crews and equipment are positioned across our service area to quickly respond to potential storm impacts once conditions have cleared.
  • Coordinating with government officials: Providing regular updates to state, county and city officials about our pre-storm activities and readiness posture.
  • Sharing information and updates: Providing safety and preparedness information directly with customers via email, phone or text, across social media platforms and other channels to keep customers informed and prepared.
  • Organizing additional call center staffing: Securing additional call center staff to handle a higher volume of calls during the storm and limit wait times. 

 
Responding to Potential Impacts Across Service Territory 
Across its Indiana Electric service area, CenterPoint is carefully monitoring severe weather and preparing to deploy frontline crews to efficiently clear storm debris, repair the grid and restore service to impacted customers as quickly and safely as possible.

Important Information for Electric Customers 
CenterPoint electric customers are encouraged to enroll in the company's Power Alert Service® to receive outage details, estimated restoration times and customer-specific restoration updates via phone call, text or email. Customers can also stay up-to-date on outages with CenterPoint's new and improved, cloud-based Outage Tracker, now available in English and Spanish, which allows customers to see outages by county and zip code. The new tracker is capable of handling increased traffic during storms and is ADA- and mobile-friendly.  

CenterPoint Encourages All Customers to Have a Plan to Stay Safe 
CenterPoint is encouraging all customers to prepare and have a plan to stay safe during severe weather. Customers can get storm-related safety tips at CenterPointEnergy.com/ActionCenter. Additional preparations and best practices are available at Ready.gov. 

For the latest updates, follow CenterPoint's Indiana account on X (formerly Twitter) for real-time updates. For more information and other resources, visit CenterPointEnergy.com/ActionCenter. 

​

GHRI Phase Two Update: CenterPoint Energy completes 100 percent of undergrounding milestone; 400 miles of strategic power line undergrounding completed ahead of 2025 hurricane season

Underground power lines installed ahead of schedule, with all Greater Houston Resiliency Initiative (GHRI) Phase Two resiliency actions on track to be completed by June 1

Historic suite of GHRI actions will improve system resiliency and reliability, resulting in the reduction of more than 125 million outage minutes annually

HOUSTON, May 6, 2025 - As part of its commitment to build the most resilient coastal grid in the country, CenterPoint Energy announced that it has installed 400 miles of underground power lines over the past eight months, completing 100% of its strategic undergrounding goal before the start of the 2025 hurricane season. The critical undergrounding work will help strengthen the system against extreme weather and improve overall resiliency by reducing potential outages caused by high winds, falling vegetation, vehicle collisions and other hazards. The work, which is part of the Greater Houston Resiliency Initiative (GHRI), was completed ahead of schedule and will help CenterPoint achieve its broader goal of achieving more than 50% of the electric system being ungrounded to further improve resiliency.

"All of us at CenterPoint are laser-focused on preparing for the 2025 hurricane season and strengthening the system against more powerful storms and extreme weather. We will continue working hard every day to build on the significant progress we've made since launching the Greater Houston Resiliency Initiative, as we continue toward our goal of building the most resilient coastal grid in the country," said Darin Carroll, Senior Vice President of Electric Business.

When all GHRI milestones are achieved, these system improvements and actions will further strengthen resiliency and are projected to reduce outages for customers by more than 125 million minutes annually. 

As part of its commitment to transparency, CenterPoint will continue to provide regular updates on its progress toward completing its critical resiliency actions and other GHRI commitments. More information and real-time updates are available at CenterPointEnergy.com/TakingAction.

About CenterPoint Energy, Inc.
As the only investor-owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve approximately 7 million metered customers in Indiana, Minnesota, Ohio and Texas. As of March 31, 2025, the company had approximately $44 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit CenterPointEnergy.com.

Forward-looking statements
This news release, as well as the website pages related to the GHRI, includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. When used in this news release or the website pages related to the GHRI, the words "anticipate," "believe," "continue," "could," "estimate," "expect," "forecast," "goal," "intend," "may," "objective," "plan," "potential," "predict," "projection," "should," "target," "will" or other similar words are intended to identify forward-looking statements. These forward-looking statements, which include statements regarding the GHRI and longer-term resiliency plans, including effectiveness, timing and related matters, are based upon assumptions of management which are believed to be reasonable at the time made and are subject to significant risks and uncertainties. Actual events and results may differ materially from those expressed or implied by these forward-looking statements. Any statements in this news release or the website pages related to the GHRI and other emergency preparations regarding future events that are not historical facts are forward-looking statements. Each forward-looking statement contained in this news release or the website pages related to the GHRI, including expected benefits, speaks only as of the date of this release or the date that such statement is made, as applicable. Important factors that could cause actual results to differ materially from those indicated by the provided forward-looking information include risks and uncertainties relating to: (1) business strategies and strategic initiatives, restructurings, joint ventures, acquisitions or dispositions of assets or businesses involving CenterPoint Energy or its industry; (2) CenterPoint Energy's ability to fund and invest planned capital, and the timely recovery of its investments; (3) financial market and general economic conditions; (4) the timing and impact of future regulatory, legislative and political actions or developments; and (5) other factors, risks and uncertainties discussed in CenterPoint Energy's Annual Report on Form 10-K for the fiscal year ended December 31, 2024 and other reports CenterPoint Energy or its subsidiaries may file from time to time with the Securities and Exchange Commission.

For more information, contact:
Communications
Media.Relations@CenterPointEnergy.com

SOURCE CenterPoint Energy