CenterPoint Energy provides restoration update
2024-05-19T05:00:00Z

HoustonMay 19, 2024 – As of 9:30 p.m. CT, CenterPoint Energy has restored approximately 115,000 additional customers on Sunday as restoration efforts continue. Nearly 700,000 customers, or 75% of customers who were impacted, have been restored in the 72 hours since Category 2 hurricane-like winds and tornadoes devastated parts of its Greater Houston service area on Thursday, May 16. While today's restoration progress was affected by extensive damage and difficult restorations as repairs continued, the company remains on track to be substantially complete with restoration by Wednesday evening.

  • Company restorations total 700,000 customers, or approximately 75% of those impacted by last week's severe weather event
  • Significant progress made toward goal of being substantially complete by Wednesday evening
  • Targeting Monday evening for approximately 85% of customer outages resulting from storm to be restored ​

"We appreciate the continued patience of our customers who lost electricity, especially given the higher temperatures and humidity across our area," said Lynnae Wilson, Senior Vice President, Electric Business. “We know it has been a difficult 72 hours for them and we will continue to work around-the-clock to restore their service."

As restoration continues for the approximately 240,000 customers without power, CenterPoint continues to make steady progress, while tackling areas of the system with the most significant damage and difficult restorations. In all, the company anticipates clearing thousands of trees by the end of the restoration event. CenterPoint expects to restore approximately 85% of the customers impacted by Thursday's storms by Monday evening.

CenterPoint reminds customers that severe weather may have caused damage to customer-owned equipment. It is critical that customers should check their weatherhead, the point where power enters the home through an electric service drop, which is often a pipe located on the side of the residence or building. If the weatherhead is damaged, customers will need to contact a qualified electrician to make repairs before the company can restore service to them.

Earlier this evening, the company posted an updated and more detailed customer restoration map by area on its website. It can be accessed at CenterPointEnergy.com/StormCenter. CenterPoint is also utilizing its Power Alert Service® tool to continue targeted restoration updates to customers. 

For the latest information on power outages:

  • Follow @CenterPoint; and


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CenterPoint Energy awards nearly $230,000 in grants to communities to fund safety-related projects

Houston – June 13, 2024 – This year, CenterPoint Energy's Community Safety Grant program awarded more than 90 grants totaling nearly $230,000 in Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas to fund safety-related equipment and projects in local communities.​​

“At CenterPoint Energy, safety is one of our core values and influences every decision we make as we provide safe and reliable energy solutions for the customers and communities we're honored to serve," said June Deadrick, Vice President, Community Relations at CenterPoint Energy. “Through our Community Safety Grant Program, we support the work our emergency responders, local officials and many others do to help support the health and safety of our customers across our local communities."

CenterPoint awards grants of up to $2,500 through this program to support local communities in filling funding gaps that may exist in acquiring safety materials. Each community that CenterPoint serves can submit a grant application with information on a safety-related problem, issue or need in the community and how a Community Safety Grant could address those needs.  

Since launching the program in 2003, CenterPoint Energy has funded more than 1,600 safety-related projects and awarded over $3.25 million in grants to communities throughout the company's six-state footprint for their safety initiatives. These grants have enabled communities to install public AEDs (automated external defibrillators), update emergency communication equipment, purchase personal protective equipment for first responders, install traffic control signs, purchase gas monitoring devices and many other projects. 

To learn more about how CenterPoint is supporting the communities it serves, visit CenterPointEnergy.com/Community


CenterPoint Energy encourages customers to plan ahead as hurricane season begins

​​Houston June 7, 2024 – As the Houston area and surrounding communities enter the 2024 hurricane season, CenterPoint Energy is reminding all customers – especially those who depend on electricity for life-sustaining equipment – to have an emergency plan in place in the event of severe weather. With the May 16 derecho bringing an early start to the severe weather season, safety and storm preparedness remain top-of-mind for the company's workforce. ​

“Last month's sudden, destructive storms and the trail of significant damages left in their wake reinforced the importance of always being prepared," said Lynnae Wilson, Senior Vice President, Electric Business. “2024 is expected to be a very active hurricane season, and history has shown time and again that the path and intensity of these storms can be highly unpredictable."

The 2024 National Oceanic and Atmospheric Administration (NOAA) predictions forecast a range of 17 to 25 named storms. According to NOAA, 8 to 13 of the predicted named storms are forecasted to become hurricanes with winds 74 mph or higher, including four to seven major hurricanes with winds 111 mph or higher.

Customers should develop an emergency plan and assemble a hurricane preparedness kit that includes essential items such as non-perishable food, water, flashlights, batteries, a first aid kit, any necessary medications, a battery-powered radio and a portable charger for mobile devices. The company also encourages customers to enroll in CenterPoint's Power Alert Service® to receive outage details, estimated restoration time and community-wide restoration updates.

“CenterPoint wants to assure our customers that we are prepared for the 2024 hurricane season," Wilson said. “We understand and take seriously the fact that severe weather will cause outages that impact our customers' lives. That is why we will be ready to deploy the resources necessary to restore service as safely and quickly as possible."

If electricity is a necessity, customers or their caregivers should make other arrangements for on-site back-up capabilities or alternatives in the event of an outage. CenterPoint encourages customers who depend on electricity for life-sustaining equipment to ask their doctor to submit an application for critical care customer status to the utility for their area.

According to the guidance below from the National Hurricane Center and National Oceanic and Atmospheric Administration's Saffir-Simpson Hurricane Wind Scale, customers should be prepared to be without electric service according to the following guidelines:

HURRICANE CATEGORYWIND
SPEED
TYPE OF DAMAGE
AND ESTIMATED OUTAGE*
CATEGORY 1Winds
 74 – 95 mph
Extensive damage to power lines and poles likely will result in power outages that could last a few to several days.
CATEGORY 2Winds
 96 – 110 mph
Near-total power loss is expected with outages that could last from several days to weeks.
CATEGORY 3Winds
 111 – 129 mph
Electricity and water will be unavailable for several days to weeks after the storm passes.
CATEGORY 4Winds
 130 – 156 mph
Most trees will be snapped or uprooted and power poles downed. Fallen trees and power poles will isolate residential areas. Power outages will last for weeks to possibly months.
CATEGORY 5Winds
 157 mph and up
Fallen trees and power poles will isolate residential areas. Power outages will last for weeks to possibly months.

*Individual restoration times will vary.

The Saffir-Simpson Hurricane Wind Scale's information can be found here

In the event of a severe weather event, remember:

  • Sign up for CenterPoint Energy's Power Alert Service® at CenterPointEnergy.com/PowerAlertService.
  • Stay informed of weather conditions and warnings or advisories issued by local authorities by paying close attention to announcements from local news outlets for important information regarding ongoing conditions and recovery efforts.
  • If you experience an electric outage, do not open freezers and refrigerators any more than necessary, as opening these appliances will allow food to thaw more quickly.
    • Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly.
    • Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines and potentially endanger utility workers.
    • Do not turn off your natural gas at the meter; your natural gas meter should be left on to maintain proper pressure in the natural gas piping within the house and to prevent water from entering the lines should flooding occur.
    • If you wish to discontinue natural gas service, the natural gas can be turned off at each appliance. Later, to restore natural gas service to an appliance, you may follow the written instructions located on the appliance for re-lighting. If you are unable to locate the instructions or don't feel comfortable re-lighting, call a qualified plumber/technician.
    • Have your weatherhead, which connects the overhead power line to your home or business, checked for damage. Any weatherhead problems will need to be repaired by a licensed electrician prior to service being restored.

During post-storm recovery and restoration efforts, remember:

  • Stay away from low-hanging, downed power lines or lines that could be submerged in standing water. Treat all downed power lines as if they are energized. Report any low-hanging or downed power lines to CenterPoint Energy by calling 713-207-2222.
  • Water poses a potential electric safety threat because it's a good conductor – always be careful not to touch water, or anything in contact with it, near a downed power line.
  • Any amount of water, including a puddle, can become energized. If you see a downed power line near water, retreat to a safe distance, then call CenterPoint Energy immediately at 713-207-2222 to report it.
  • Flood waters can be hazardous. Always use extreme care when stepping into flooded areas. Submerged outlets or electrical cords can energize water, even from a distance.
  • If your home was flooded, call a licensed plumber or a natural gas appliance technician to inspect your appliances prior to requesting a service reconnection.
  • Boats or other vehicles being used in high water can expose you to danger from power lines at their normal height. Be aware and stay away.
  • If water has risen above the electrical outlets, contact a licensed electrician before turning on the main circuit breaker.
  • If you smell natural gas — which has a distinctive, strong odor, often compared to rotten eggs or sulfur — leave the area immediately on foot, and tell others to leave, too. Do not turn the lights on or off, smoke, strike a match, use a phone or operate anything that might cause a spark, including a flashlight or a generator. Once safely away from the area, call 911 and CenterPoint Energy, and we will send a trained service technician immediately.
  • While conducting clean-up, call 811 to locate utility lines prior to digging on your property.
  • Be cautious around work crews and give them plenty of room to safely assess damage and make repairs.

For additional information and resources on hurricane preparedness, visit CenterPointEnergy.com/StormCenter and follow @CenterPoint for updates during inclement weather events.  

CenterPoint Energy invests more than $70 million in Ohio for safe and reliable natural gas delivery

Dayton, Ohio – June 4, 2024 – CenterPoint Energy is continuing its multi-year effort to replace aging bare steel and cast-iron natural gas pipelines throughout west-central Ohio. This year, CenterPoint is investing more than $70 million in Ohio communities where crews will be retiring nearly 90 miles of pipeline.

“Bare steel and cast-iron pipes can be susceptible to performance issues," said Ashley Babcock, Vice President of Gas Operations, Indiana and Ohio. “This aging infrastructure will be replaced with new industry-grade pipes that meet all current industry and federal requirements. Ongoing investments in our natural gas system remain a top priority. We are committed to maintaining a safe, reliable system to deliver dependable natural gas to Ohio homes and businesses."

The replacement of natural gas mains under streets and sidewalks will be prioritized, followed by service lines that run directly to homes and businesses. Affected sidewalks, yards and streets will be restored as weather conditions allow. Timelines for each project will vary based on the scope of the project, weather and soil conditions. Crews will work as safely and quickly as possible to minimize impact on customers and surrounding areas. 

Customers are urged to keep a safe distance away from any work sites. Additionally, if you smell the "rotten egg" odor of natural gas, avoid anything that could spark a flame and immediately leave on foot to a safe location.  Once at a safe location, call both 911 and CenterPoint Energy at 800-227-1376. 

Since 2009, approximately 760 miles of natural gas pipeline have been replaced in Ohio, which has led to a reduction in leak calls and natural gas emissions from the distribution system.

CenterPoint will be completing work in Bellbrook, Bellefontaine, Bloomingburg, Bradford, Brookville, Centerville, Covington, Dayton, Eaton, Fairborn, Greenville, Kettering, Minster, Piqua, Pleasant Hill, Sedalia, Sidney, Troy, Washington Court House, Wilmington and Wright-Patterson Air Force Base, as well as Xenia.

For an interactive map of current projects and more information about CenterPoint Energy's gas infrastructure modernization program, visit CenterPointEnergy.com/PipelineReplacement.

About CenterPoint Energy, Inc.
As the only investor-owned electric and natural gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas. As of April 30, 2023, the company owned approximately $39 billion in assets. With approximately 9,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit .

CenterPoint Energy enhances natural gas delivery system in southwestern Indiana

Evansville, Ind. – June 4, 2024 – CenterPoint Energy is continuing its multi-year effort to replace aging bare steel and cast-iron natural gas pipelines throughout southwestern Indiana. For more than 16 years, the utility has invested in its southwestern Indiana natural gas infrastructure to maintain safe delivery and further contribute to reducing operational emissions.

“Bare steel and cast-iron pipes can be susceptible to performance issues," said Ashley Babcock, Vice President of Gas Operations, Indiana and Ohio. “This aging infrastructure will be replaced with new industry-grade pipes that meet all current industry and federal requirements. Ongoing investments in our natural gas system remain a top priority. We are committed to maintaining a safe, reliable system to deliver dependable natural gas to Indiana homes and businesses." 

The replacement of natural gas mains under streets and sidewalks will be prioritized, followed by service lines that run directly to homes and businesses. Affected sidewalks, yards and streets will be restored as weather conditions allow. Timelines for each project will vary based on the scope of the project and weather and soil conditions. Crews will work as safely and quickly as possible to minimize impact on customers and surrounding areas. 

Customers are urged to keep a safe distance away from any work sites. Additionally, if you smell the "rotten egg" odor of natural gas, avoid anything that could spark a flame and immediately leave on foot to a safe location.  Once at a safe location, call both 911 and CenterPoint Energy at 800-227-1376. 

With only one year remaining in the bare-steel cast iron replacement program, investments over the past 16 years have totaled more than $186 million, which has led to a reduction in leak calls and natural gas emissions from the distribution system.

CenterPoint Energy will be completing work in Boonville, Evansville, Fort Branch, Francisco, Mt. Vernon, Newburgh, Oakland City, Princeton, Vincennes and Washington.

For an interactive map of current projects and more information about CenterPoint Energy's gas infrastructure modernization program, visit CenterPointEnergy.com/PipelineReplacement

About CenterPoint Energy, Inc. 
As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas. As of March 31, 2024, the company owned approximately $40 billion in assets. With approximately 9,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com.

CenterPoint Energy invests nearly $90 million in Indiana for safe and reliable natural gas delivery

Indianapolis, Ind. – June 4, 2024 – CenterPoint Energy is continuing its multi-year effort to replace aging bare steel and cast-iron natural gas pipelines throughout Indiana. This year, the utility will invest nearly $90 million in its Indiana North natural gas territory with crews retiring nearly 120 miles of pipeline.

“Bare steel and cast-iron pipes can be susceptible to performance issues," said Ashley Babcock, Vice President of Gas Operations, Indiana and Ohio. “This aging infrastructure will be replaced with new industry-grade pipes that meet all current industry and federal requirements. Ongoing investments in our natural gas system remain a top priority. We are committed to maintaining a safe, reliable system to deliver dependable natural gas to Indiana homes and businesses." 

The replacement of natural gas mains under streets and sidewalks will be prioritized, followed by service lines that run directly to homes and businesses. Affected sidewalks, yards and streets will be restored as weather conditions allow. Timelines for each project will vary based on the scope of the project, weather and soil conditions. Crews will work as safely and quickly as possible to minimize impact on customers and surrounding areas. 

Customers are urged to keep a safe distance away from any work sites. Additionally, if you smell the "rotten egg" odor of natural gas, avoid anything that could spark a flame and immediately leave on foot to a safe location.  Once at a safe location, call both 911 and CenterPoint Energy at 800-227-1376. 

CenterPoint Energy will be completing work in Albany, Alexandria, Anderson, Arcadia, Carmel, Chesterfield, Dunkirk, Eaton, Elwood, Farmland, Fishers, Gaston, Hartford City, Ingalls, Marion, Markle, Markleville, Mt. Summit, Muncie, New Castle, Noblesville, Pendleton, Redkey, Richmond, Sheridan, Shideler, Yorktown, Brownsburg, Cloverdale, Covington, Lafayette, Lebanon, Zionsville, Bedford, Bloomington, Columbus, Franklin, Greenwood, Harrodsburg, Mitchell and Seymour.

For an interactive map of current projects and more information about CenterPoint Energy's gas infrastructure modernization program, visit CenterPointEnergy.com/PipelineReplacement

About CenterPoint Energy, Inc. 
As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas. As of March 31, 2024, the company owned approximately $40 billion in assets. With approximately 9,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com.