CenterPoint Energy provides expectations on customer restoration
2024-05-18T05:00:00Z

​Houston – May 18, 2024 – As the Houston area and surrounding communities continue to recover from the devastating storm on May 16, CenterPoint Energy remains focused on restoring all impacted customers as safely and as quickly as possible. The company anticipates that approximately 80% of impacted customers will be restored by Sunday evening.

  • Company anticipates approximately 80% of impacted customers restored by Sunday evening  
  • Storm-related restorations to be substantially completed by end of the day Wednesday, May 22
  • Those customers expected to be without power into early next week will receive targeted Power Alert Service restoration updates and map detailing estimated restoration times
  • More than 550,000 customers, or nearly 60% of the peak outage count, have been restored in the initial 48 hours of storm response​​​

This evening, CenterPoint is utilizing its Power Alert Service® (PAS) tool to begin targeted restoration updates with customers who are expected to be without power into early next week. If customers are able to do so, they should sign up for PAS at CenterPointEnergy.com/PowerAlertService. A map of estimated restoration times has been provided to those customers without power and can be found at CenterPointEnergy.com/StormCenter.

“CenterPoint Energy will continue to work day and night to restore service to our impacted customers," said Lynnae Wilson, Senior Vice President, Electric Business. “We understand the higher temperatures we are experiencing across Houston and surrounding communities make getting the lights and air conditioning back on even more important. Our customers should know that we appreciate their continued patience. Getting our jobs done as safely and quickly as possible is our top priority."

Based upon the company's progress since the severe weather impacted its service area, CenterPoint has confidence in its customer restoration expectations. Efforts include restoring service to key facilities vital to public safety, health and welfare, such as hospitals, police and fire department locations, and water treatment plants, as well as conducting damage assessments to determine impacts to its system and implementing a comprehensive restoration work plan.

To achieve this level of confidence, the company deployed 700 damage assessors into the field to survey more than 490 distribution circuits containing 7,147 overhead circuit miles; flew a helicopter along the path of the storm to inspect more than 110 miles of aerial transmission lines covering in excess of 1,440 acres; identified and prioritized where major power lines and fuses can be safely repaired in order to restore the greatest number of customers possible in the least amount of time; and is fixing the company's transmission lines, which are the backbone of its system that moves energy across the community.

To help drive its restoration efforts, CenterPoint stood up nine staging sites across the city. More than 2,000 employees and over 5,000 contractors, including additional lineworkers and vegetation management professionals participating through mutual assistance, are actively working throughout the territory. The company is also using six temporary mobile generation units to serve two cooling centers, two first responder locations, a hospital and a senior living facility.

Customers can find up-to-date outage information at www.CenterPointEnergy.com/OutageCenter.


 Recent News

 

 
CenterPoint Energy expands strategic relationship with Resilient Structures to accelerate grid hardening and support local economic development

HOUSTON — Feb. 9, 2026 — CenterPoint Energy (NYSE: CNP), today announced a long-term supply agreement with Resilient Structures (RS), a premier manufacturer of high-performance composite utility poles. This strategic relationship strengthens CenterPoint’s Greater Houston Resiliency Initiative (GHRI), a multi-year effort to harden the region’s electric infrastructure against increasingly severe weather events. 

  

Under the agreement, Resilient Structures will significantly expand its Humble, Texas operations to meet CenterPoint’s growing infrastructure needs. The expansion is expected to create more than 200 new jobs in the Houston area, reinforcing both companies’ commitment to local investment and economic development. 

  

“Building the most resilient coastal grid in the nation starts with strong relationships,” said Jesus Soto Jr. Chief Operating Officer at CenterPoint Energy. “Resilient Structures shares our commitment to enhance the reliability, resiliency and innovation of our Greater Houston region. This agreement provides a vital U.S.-based and Texas supported option for our supply chain. It will help make sure that CenterPoint has the critical resources to accelerate grid hardening across southeast Texas. By sourcing materials locally, we’re not only strengthening our electric infrastructure against extreme weather but also supporting economic growth and job creation in the communities we serve.”  

  

The agreement will provide CenterPoint with a secure, U.S.-based supply of advanced composite poles designed to withstand extreme weather conditions. By sourcing materials locally, CenterPoint and RS will shorten the supply chain and speed up deployment of storm-hardened structures across CenterPoint’s 12-county service territory. 

  

"We are incredibly proud to deepen our strategic relationship with CenterPoint Energy at such a pivotal moment for our region’s infrastructure," said John Higgins, Chief Executive Officer of RS. "This agreement is about more than just supply; it is a shared commitment to the safety and stability of our community. By expanding our operations right here in Houston, we are not only bringing over 200 high-quality, long-term jobs to the local economy but also ensuring that the materials strengthening our grid are made by the people who rely on it."  

  

About CenterPoint Energy, Inc. 

CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of September 30, 2025, the company had approximately $45 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. 

About Resilient Structures 

Resilient Structures (RS) is a premier North American manufacturer of high-performance composite utility structures designed to harden the electrical grid against extreme weather and environmental threats. In business for over 30 years, RS is backed by Energy Impact Partners, a global investment firm with a strategic focus on the energy sector and Werklund Growth Fund, an investment firm backed by the Werklund family. RS operates three strategic manufacturing facilities in St. George, Utah; Tilbury, Ontario; and Humble, Texas. ​


CenterPoint Energy encourages Ohio customers to explore bill management options to benefit sooner

​​​Current bills to reflect January’s extreme cold

Payment assistance, flexible billing options and energy-saving resources available

DAYTON, Ohio – Feb. 3, 2026 – As CenterPoint Energy customers continue receiving February bills reflecting January’s extreme weather, the company is encouraging those who may need help managing their energy costs to explore available resources now to manage potential bill assistance needs.

January 2026 brought record-breaking snowfall to the region during Winter Storm Fern. The National Weather Service reported the longest streak of consecutive days below freezing since 2017-18. It marks the sixth time since 1893 the region has experienced an extended freeze of this magnitude. When temperatures fall this dramatically, heating systems work harder to maintain indoor comfort, resulting in increased energy usage reflected in monthly bills.

Natural gas commodity prices also rose sharply during the storm as severe weather disrupted production in key supply regions nationwide. These costs, set by national markets, are passed through to customers dollar-for-dollar without markup. Every year, the company procures gas on behalf of customers using tools to mitigate most of the exposure to large, demand-based market swings. CenterPoint does not control or profit from the price of natural gas.

“We understand that colder weather drove more heating use which is generating challenging higher bills,” said Mike Wilson, CenterPoint’s VP, Ohio Gas. “We want customers to know that help is available. Our Resource Hub brings together assistance programs, payment options and energy-saving tools, all in one place.”

The company also offers Budget Billing, which spreads energy costs evenly across the year for more predictable monthly bills.

Customers can sign up for Budget Billing and explore other resources by visiting CenterPoint’s improved Resource Hub at CenterPointEnergy.com/ResourceHub or call 800-227-1376.

As cold weather continues, CenterPoint reminds customers to be aware of the warning signs of carbon monoxide poisoning. Early symptoms such as headache and fatigue are similar to the flu, but without a fever. Continued CO exposure can lead to more severe headaches, dizziness, nausea, difficulty thinking clearly and fainting. If everyone in a household is experiencing these symptoms, it could be CO poisoning. If CO poisoning is suspected, leave the area immediately, get fresh air and call 911.


CenterPoint Energy encourages Indiana customers to explore bill management options to benefit sooner

​Current bills to reflect January’s extreme cold

Payment assistance, flexible billing options and energy-saving resources available

INDIANAPOLIS – Feb. 3, 2026 – As CenterPoint Energy customers continue receiving current bills reflecting January’s extreme weather, the company is encouraging those who may need help managing their energy costs to explore available resources now to manage potential bill assistance needs.

January 2026 brought the region’s heaviest snowfall in over a decade during Winter Storm Fern, with wind chills plunging 20 to 25 degrees below zero. The National Weather Service reported the longest streak of consecutive days below freezing since 2017-18. It marks only the sixth time since 1871 the region has experienced an extended freeze of this magnitude. When temperatures fall this dramatically, heating systems work harder to maintain indoor comfort, resulting in increased energy usage reflected in monthly bills.

Natural gas commodity prices also rose sharply during the storm as severe weather disrupted production in key supply regions nationwide. These costs, set by national markets, are passed through to customers dollar-for-dollar without markup. Every year, the company procures gas on behalf of customers using tools to mitigate most of the exposure to large, demand-based market swings. CenterPoint does not control or profit from the price of natural gas.

“We understand the colder weather drove more heating use which is generating challenging higher bills,” said Mike Roeder, President of CenterPoint Energy Indiana. “We want customers to know that help is available. Our Resource Hub brings together assistance programs, payment options and energy-saving tools, all in one place.”

The company also offers Budget Billing, which spreads energy costs evenly across the year for more predictable monthly bills.

Customers can sign up for Budget Billing and explore other resources by visiting CenterPoint’s improved Resource Hub at CenterPointEnergy.com/ResourceHub or call 800-227-1376.

As cold weather continues, CenterPoint also reminds customers to be aware of the warning signs of carbon monoxide (CO) poisoning. Early symptoms such as headache and fatigue are similar to the flu, but without a fever. Continued CO exposure can lead to more severe headaches, dizziness, nausea, difficulty thinking clearly and fainting. If everyone in a household is experiencing these symptoms, it could be CO poisoning. If CO poisoning is suspected, leave the area immediately, get fresh air and call 911.

CenterPoint Energy encourages southwestern Indiana customers to explore bill management options to benefit sooner
​​Current bills to reflect January’s extreme cold
Payment assistance, flexible billing options and energy-saving resources available

EVANSVILLE, Ind. – Feb. 3, 2026 – As CenterPoint Energy customers continue receiving current bills reflecting January’s extreme weather, the company is encouraging those who may need help managing their energy costs to explore available resources now to manage potential bill assistance needs.

January 2026 brought significant snowfall and dangerously cold wind chills to the region during Winter Storm Fern, with temperatures dropping well below zero. The National Weather Service reported the longest streak of consecutive days below freezing since 2021. When temperatures fall this dramatically, heating systems work harder to maintain indoor comfort, resulting in increased energy usage reflected in monthly bills. 

Natural gas commodity prices also rose sharply during the storm as severe weather disrupted production in key supply regions nationwide. These costs, set by national markets, are passed through to customers dollar-for-dollar without markup. Every year, the company procures gas on behalf of customers using tools to mitigate most of the exposure to large, demand-based market swings. CenterPoint does not control or profit from the price of natural gas.

“We understand the colder weather drove more heating use which is generating challenging higher bills,” said Mike Roeder, President of CenterPoint Energy Indiana. “We want customers to know that help is available. Our Resource Hub brings together assistance programs, payment options and energy-saving tools, all in one place.”

The company also offers Budget Billing, which spreads energy costs evenly across the year for more predictable monthly bills.

Customers can sign up for Budget Billing and explore other resources by visiting CenterPoint’s improved Resource Hub at CenterPointEnergy.com/ResourceHub or call 800-227-1376.

In October 2025, CenterPoint launched a series of Community Affordability Actions​, including the CenterPoint Energy Foundation’s $5 million Community Energy Improvement Fund​. Since then, the company has introduced additional bill management tools and programs for southwestern Indiana customers, including the Home Repair & Care program​—which provides major home repairs at no cost to qualifying households—and TimeWise, a voluntary pilot program offering residential electric customers a pricing option that may help them save by shifting energy use to lower-cost hours.

As cold weather continues, CenterPoint also reminds customers to be aware of the warning signs of carbon monoxide (CO) poisoning. Early symptoms such as headache and fatigue are similar to the flu, but without a fever. Continued CO exposure can lead to more severe headaches, dizziness, nausea, difficulty thinking clearly and fainting. If everyone in a household is experiencing these symptoms, it could be CO poisoning. If CO poisoning is suspected, leave the area immediately, get fresh air and call 911.​

To help manage winter heating bills, CenterPoint Energy encourages customers to use available resources and programs

MINNEAPOLIS – Jan. 29, 2026 – CenterPoint Energy encourages residential customers to use tools and resources that may be available to help manage their natural gas bills. Throughout the year, but especially in the winter months when home heating costs are historically higher, CenterPoint urges customers facing hardship to call the company now to find out about payment arrangements, energy efficiency programs and external agency resources.​

“For customers needing payment assistance resources, we offer various tools and programs to help them manage their natural gas bills and provide pathways to reducing energy use. Our representatives work with each customer to identify programs that may be available throughout the winter heating season. We encourage customers that need support in managing their bills to contact us now to set up a payment plan and find out more about energy assistance programs," said Brad Steber, CenterPoint Energy's Vice President, Minnesota Gas. 

Cold weather protections for residential customers
Under Minnesota's Cold Weather Rule, residential customers having difficulty paying their heating bills are required to set up a payment plan with their utility. Setting up and maintaining a payment plan helps prevent disconnection of service through April 30, 2026.

CenterPoint customers can call 800-245-2377 between 7 a.m. and 7 p.m., Monday-Friday, or visit CenterPointEnergy.com/PaymentAssistance to arrange a payment plan. A payment agreement must consider a customer's financial situation and any extenuating household circumstances.

Payment assistance and bill management resources
CenterPoint representatives can also refer customers to external resources that provide financial assistance for heating costs such as Minnesota's Energy Assistance Program. This program helps pay for home heating costs and furnace repairs for income-eligible households. Applications are being accepted for this program, and funds remain to assist Minnesotans this heating season. 

CenterPoint customers can also enroll in an Average Monthly Billing Plan, which spreads costs throughout the year to balance out payments and helps customers manage winter payment peaks, at CenterPointEnergy.com/MyAccount or by calling 800-245-2377.

Energy efficiency programs support customers in reducing their energy use
Various energy efficiency programs are available for residential customers, including renters. For qualifying customers, these programs may be available at a reduced rate or at no cost. Programs include:

  • Home energy assessment: The Home Energy Squad® is a home energy assessment program provided by CenterPoint and Xcel Energy that provides customers with a personalized energy savings plan and support in identifying qualified contractors and rebates. Through Jan. 31, customers scheduling their visit will receive half off with discount code NEWYEAR50. Schedule a visit at: CenterPointEnergy.com/HomeEnergySquad.
  • Visit the online Energy Efficiency Store: CenterPoint offers a variety of free and discounted products through its online Energy Efficiency Store including smart and programmable thermostats, window insulation kits, weatherstripping, low-flow showerheads and faucet aerators.
  • Air sealing and insulation rebates: By weatherizing a home through air sealing and insulation efforts, customers can prevent heat loss from their homes and reduce their energy use. Residential customers can receive rebates of up to $3,000 for work completed by a qualifying contractor. 

 Learn more about energy efficiency programs at CenterPointEnergy.com/SaveEnergy.