CenterPoint Energy statement on 1010 N. Weinbach Avenue investigation
2022-11-02T05:00:00Z

Evansville – Nov. 2, 2022 - Our thoughts and prayers continue to be with all those affected by the Aug. 10 incident at 1010 N. Weinbach Avenue. We also want to express our appreciation to the Indiana State Fire Marshal, Evansville Fire Department, Evansville Police Department and all personnel who assisted with the investigation.

Following the incident, CenterPoint Energy conducted various tests on its system and outside the surrounding area in the 1000 block of North Weinbach Avenue, indicating no issues. CenterPoint Energy shared its data and fully cooperated with the Indiana State Fire Marshal and additional agencies in its investigation. The State Fire Marshal's report released today further supports the company's findings, determining that an accident inside the house, independent of CenterPoint Energy's system, was the cause of the incident. 

CenterPoint Energy is committed to protecting our employees, contractors, systems, customers and the public. Our goal is to deliver electricity and natural gas safely to the communities we serve. 


 Recent News

 

 

CenterPoint Energy Foundation accepting applications for its second grant cycle of 2024

Houston – June 24, 2024 – The CenterPoint Energy Foundation is currently accepting applications for its second and final 2024 grant cycle through July 26.

Funded separately and financially independent from the utility, the CenterPoint Energy Foundation strives to be a catalyst in the communities it serves by leveraging everyday opportunities and resources to increase the vibrancy of these communities. Grants are awarded to eligible nonprofit organizations whose primary address is located in CenterPoint Energy's footprint and has programs that support community vitality and education. Priority consideration is given to programs that serve low-to-moderate income families and under-resourced communities and provide increased access to nonprofit programs and services.

“We are proud of the impact our foundation has in helping our communities achieve extraordinary outcomes," said June Deadrick, Vice President, Community Relations at CenterPoint Energy. “Our focus remains on investing in initiatives enhancing lives today, while building a strong foundation for a better tomorrow. We encourage eligible organizations to apply for a grant during this funding cycle."

In the first cycle of 2024, the CenterPoint Energy Foundation awarded more than $8 million in grants across Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas. Some of the projects funded in early 2024 include:

JobSource (Indiana): JobSource's Heartland Scholar House Program received a $100,000 grant from the Foundation to support expansion of the program into Marion and Muncie, Indiana. Scholar House helps to end the cycle of generational poverty by helping single parents graduate from the post-secondary institution of their choosing, while offering housing and high-quality childcare for their children.

Project Build a Future (Louisiana): For more than 20 years, Project Build a Future has helped low-to-moderate income community members purchase homes in Lake Charles, Louisiana. The Foundation awarded a $90,000 grant to Project Build a Future to help provide supportive services so that homeownership can be within reach for underserved community members. Through support from the CenterPoint Energy Foundation and other community organizations, Project Build a Future is helping break cycles of poverty within the community.

The Works Museum (Minnesota): The Works Museum aims to increase access for students to hands-on science, technology, engineering, arts and mathematics, or STEAM, educational opportunities. Through a $100,000 grant from the Foundation, a mobile STEAM lab will be funded that will remove barriers for elementary school students across the state to participate in education that fosters curiosity and creativity. The CenterPoint Energy Foundation is proud to support the next generation of engineers and problem solvers.

Mississippi Children's Museum (Mississippi): The Mississippi Children's Museum hosts the Read to Succeed Camp to increase student success and their readiness for fourth grade. Through a $20,000 grant from the Foundation, students from Jackson Public School District who have not successfully passed the 3rd Grade Reading Summative Assessment will be provided literacy-based lessons and one-on-one tutoring to get them ready to retake this test. The Read to Succeed Camp provides individualized learning and resources to help make third graders prepared to enter fourth grade.

Habitat for Humanity of Greater Dayton (Ohio): The Foundation provided a $125,000 grant to fund one new home build in an underserved Dayton neighborhood. The remainder of the grant will support Habitat's critical home repair program, so older adults can age in place in a safe and secure home.

Neighborhood Strong (Texas): Neighborhood Strong aims to enhance the quality of life for residents within the City of Lufkin, Texas, Angelina County and eight adjacent counties. The Foundation awarded a $40,000 grant to Neighborhood Strong to help repair, modify and reconstruct homes for underserved homeowners in these communities, helping to benefit seniors, individuals with disabilities, veterans and lower-income individuals. With the support of the Foundation and other organizations, Neighborhood Strong is making a lifechanging impact for community members.

For more details on how the CenterPoint Energy Foundation is making a difference in the communities it serves and for information on how to apply for a grant, visit CenterPointEnergy.com/Foundation.


CenterPoint Energy launches new billing system for customers in Ohio

Dayton, Ohio – June 20, 2024 − CenterPoint Energy today announced Ohio customers will soon transition to a new billing system.  

Beginning July 2, customers will receive a new account number and will experience a new online interface. The update also includes a redesigned bill format, simplified program enrollments, more self-service options and additional features. Customers will find their new account number on the upper right corner of their bill, online at CenterPointEnergy.com/MyAccount on the left side of the dashboard when logged into their account or by calling CenterPoint customer service.

“We recognize this transition may require additional efforts from some customers, and we appreciate their patience and understanding as we transition to the new system," said Tony Gardner, CenterPoint Energy's Senior Vice President, Customer Experience and Chief Customer Officer. "CenterPoint is committed to providing continuous support and keeping our customers informed throughout this process."

Some CenterPoint services, including online account management and the automated phone system, will be temporarily unavailable from June 27 to July 1 as the company transitions to the new system. Customers are encouraged to schedule or complete their bill payments before June 26 to avoid a temporary delay in processing. Natural gas emergencies can still be reported by phone.

Customers who have automatic bill payment arrangements through their financial institutions (banks or credit unions, rather than their online accounts referred to as My Account), should inform their financial institutions of their new CenterPoint account number in July to ensure automatic payments continue.

Customers who receive payment assistance through Percentage of Income Payment Plan (PIPP) will not need to take action to continue program participation. Their previous CenterPoint account information will automatically carry over to the new account number.

Since mid-April, CenterPoint has been proactively communicating these changes and additional details with customers. Information is now available, including an extensive FAQ section, on the company's website, providing detailed guidance on the new system's features and how to best manage the transition. In the days immediately following the system transition, customer service representatives will be on standby to address additional questions or concerns.

For more information and the latest updates, please visit CenterPointEnergy.com/AccountChanges

What can I expect with the new My Account system?

Here are the new self-service options that you can expect with the new online account system called, My Account:

  • Enroll in payment reminder notifications by including up to five emails or mobile numbers to be notified via text that your payment is due.
  • Report a payment made at an authorized payment location.
  • Request a payment arrangement or extension.
  • View status of a service appointment.
  • View past bills and usage (previous 12 months).

In July, your My Account experience will be live. Here is a walkthrough of what to expect.

Why will I receive a new bill?

As part of the system change in July, all customers will receive bills with a new look. The new design will have the same information as before, but with a new format. Additionally, it will include information about energy usage, including:

  • A “Usage at a glance" feature.
  • More detailed account activity over time.

Watch this video for more information on how to read your new bill.

Will I still be able to pay my bill at an authorized payment site?

Yes. Starting July 2, you will need to provide the authorized payment site with your NEW account number to pay your bill. The payment site will not be able to process your payment using a stub that has your previous account number.

On or after July 2, call the CenterPoint customer service number at, 1-800-227-1376. First, you will be asked to authenticate your account. When prompted say “What is my account number?".  If you are unable to authenticate your account, you will need to speak with a live agent.

Do I need to do anything if I'm enrolled in Automatic Payments through my online account?

No. If you are enrolled in automatic payments (AutoPay) through your online CenterPoint Energy account, you do not need to take any additional action. Your AutoPay enrollment will automatically transition over to the new system.

Do I need to update my account number at my financial institution?

Yes. If you have an automatic bill payment arrangement through your financial institution (bank or credit union, instead of your online account referred to as My Account), you will need to notify your financial institution of your new CenterPoint Energy account number in July to ensure that your automatic payment is applied.​

Where is eBill going?

After the system update, eBill will be called, “Paperless Billing." If you are currently enrolled in eBill, you will remain enrolled, but it will now be known as Paperless Billing. Paperless Billing will now include:

  • Options to add up to two emails to receive bill viewing and payment notifications.
  • You can now enroll in payment reminder notifications by including up to five emails or mobile numbers to be notified via text that your payment is due.

 

 


CenterPoint Energy launches new billing system for customers in southwestern Indiana

Evansville, Ind. – June 20, 2024 − CenterPoint Energy today announced its Indiana customers will soon transition to a new billing system.

Beginning July 2, customers will receive a new account number and will experience a new online interface. The update also includes a redesigned bill format, simplified program enrollments, more self-service options and additional features. Customers will find their new account number on the upper right corner of their bill, online at CenterPointEnergy.com/MyAccount on the left side of the dashboard when logged into their account or by calling CenterPoint customer service.

“We recognize this transition may require additional efforts from some customers, and we appreciate their patience and understanding as we transition to the new system," said Tony Gardner, CenterPoint Energy's Senior Vice President, Customer Experience and Chief Customer Officer. "CenterPoint is committed to providing continuous support and keeping our customers informed throughout this process."

Some CenterPoint services, including online account management and the automated phone system, will be temporarily unavailable from June 27 to July 1 as the company transitions to the new system. Customers are encouraged to schedule or complete their bill payments before June 26 to avoid a temporary delay in processing. Natural gas and electric emergencies can still be reported by phone.

Customers who have automatic bill payment arrangements through their financial institutions (banks or credit unions, rather than their online accounts referred to as My Account), should inform their financial institutions of their new CenterPoint account number in July to ensure automatic payments continue.

Customers who receive payment assistance through the Low Income Home Energy Assistance Program (LIHEAP) will not need to take action to continue program participation. Their previous CenterPoint account information will automatically transfer to the new account number.

Customers will no longer be able to report an electric outage via text message, and the option to report through the website will be temporarily unavailable. The company will notify customers once the website reporting functionality is restored. Customers enrolled in Power Alert Service® (PAS) will be alerted via phone call, text or email when a service interruption is detected followed by estimated restoration times concerning an electric outage.

Since mid-April, CenterPoint has been proactively communicating these changes and additional details with customers. Information is now available, including an extensive FAQ section, on the company's website, providing detailed guidance on the new system's features and how to best manage the transition. In the days immediately following the system transition, customer service representatives will be on standby to address additional questions or concerns.

For more information and the latest updates, please visit CenterPointEnergy.com/AccountChanges.

What can I expect with the new My Account system?

Here are the new self-service options that you can expect with the new online account system called, My Account:

  • Enroll in payment reminder notifications by including up to five emails or mobile numbers to be notified via text that your payment is due.
  • Report a payment made at an authorized payment location.
  • Request a payment arrangement or extension.
  • View status of a service appointment.
  • View past bills and usage (previous 12 months).

In July, your My Account experience will be live. Here is a walkthrough of what to expect.

Why will I receive a new bill?

As part of the system change in July, all customers will receive bills with a new look. The new design will have the same information as before, but with a new format. Additionally, it will include information about energy usage, including:

  • A “Usage at a glance" feature.
  • More detailed account activity over time.

Watch this video for more information on how to read your new bill.

Will I still be able to pay my bill at an authorized payment site?

Yes. Starting July 2, you will need to provide the authorized payment site with your NEW account number to pay your bill. The payment site will not be able to process your payment using a stub that has your previous account number.

On or after July 2, call the CenterPoint customer service number at, 1-800-227-1376. First, you will be asked to authenticate your account. When prompted say “What is my account number?".  If you are unable to authenticate your account, you will need to speak with a live agent.

Do I need to do anything if I'm enrolled in Automatic Payments through my online account?

No. If you are enrolled in automatic payments (AutoPay) through your online CenterPoint Energy account, you do not need to take any additional action. Your AutoPay enrollment will automatically transition over to the new system.

Do I need to update my account number at my financial institution?

Yes. If you have an automatic bill payment arrangement through your financial institution (bank or credit union, instead of your online account referred to as My Account), you will need to notify your financial institution of your new CenterPoint Energy account number in July to ensure that your automatic payment is applied.

Where is eBill going?

After the system update, eBill will be called, “Paperless Billing." If you are currently enrolled in eBill, you will remain enrolled, but it will now be known as Paperless Billing. Paperless Billing will now include:

  • Options to add up to two emails to receive bill viewing and payment notifications.
  • You can now enroll in payment reminder notifications by including up to five emails or mobile numbers to be notified via text that your payment is due.

CenterPoint Energy launches new billing system for customers in Indiana

Indianapolis – June 20, 2024 − CenterPoint Energy today announced its Indiana customers will soon transition to a new billing system.

Beginning July 2, customers will receive a new account number and will experience a new online interface. The update also includes a redesigned bill format, simplified program enrollments, more self-service options and additional features. Customers will find their new account number on the upper right corner of their bill, online at CenterPointEnergy.com/MyAccount on the left side of the dashboard when logged into their account or by calling CenterPoint customer service.

“We recognize this transition may require additional efforts from some customers, and we appreciate their patience and understanding as we transition to the new system," said Tony Gardner, CenterPoint Energy's Senior Vice President, Customer Experience and Chief Customer Officer. "CenterPoint is committed to providing continuous support and keeping our customers informed throughout this process."

Some CenterPoint services, including online account management and the automated phone system, will be temporarily unavailable from June 27 to July 1 as the company transitions to the new system. Customers are encouraged to schedule or complete their bill payments before June 26 to avoid a temporary delay in processing. Natural gas emergencies can still be reported by phone.

Customers who have automatic bill payment arrangements through their financial institutions (banks or credit unions, rather than their online accounts referred to as My Account), should inform their financial institutions of their new CenterPoint account number in July to ensure automatic payments continue.

Customers who receive payment assistance through the Low Income Home Energy Assistance Program (LIHEAP) will not need to take action to continue program participation. Their previous CenterPoint account information will automatically carry over to the new account number.

Since mid-April, CenterPoint has been proactively communicating these changes and additional details with customers. Information is now available, including an extensive FAQ section, on the company's website, providing detailed guidance on the new system's features and how to best manage the transition. In the days immediately following the system transition, customer service representatives will be on standby to address additional questions or concerns.

For more information and the latest updates, please visit CenterPointEnergy.com/AccountChanges.

What can I expect with the new My Account system?

Here are the new self-service options that you can expect with the new online account system called, My Account:

  • Enroll in payment reminder notifications by including up to five emails or mobile numbers to be notified via text that your payment is due.
  • Report a payment made at an authorized payment location.
  • Request a payment arrangement or extension.
  • View status of a service appointment.
  • View past bills and usage (previous 12 months).

In July, your My Account experience will be live. Here is a walkthrough of what to expect.

Why will I receive a new bill?

As part of the system change in July, all customers will receive bills with a new look. The new design will have the same information as before, but with a new format. Additionally, it will include information about energy usage, including:

  • A “Usage at a glance" feature.
  • More detailed account activity over time.

Watch this video for more information on how to read your new bill.

Will I still be able to pay my bill at an authorized payment site?

Yes. Starting July 2, you will need to provide the authorized payment site with your NEW account number to pay your bill. The payment site will not be able to process your payment using a stub that has your previous account number.

On or after July 2, call the CenterPoint customer service number at, 1-800-227-1376. First, you will be asked to authenticate your account. When prompted say “What is my account number?".  If you are unable to authenticate your account, you will need to speak with a live agent.

Do I need to do anything if I'm enrolled in Automatic Payments through my online account?

No. If you are enrolled in automatic payments (AutoPay) through your online CenterPoint Energy account, you do not need to take any additional action. Your AutoPay enrollment will automatically transition over to the new system.

Do I need to update my account number at my financial institution?

Yes. If you have an automatic bill payment arrangement through your financial institution (bank or credit union, instead of your online account referred to as My Account), you will need to notify your financial institution of your new CenterPoint Energy account number in July to ensure that your automatic payment is applied.​

Where is eBill going?

After the system update, eBill will be called, “Paperless Billing." If you are currently enrolled in eBill, you will remain enrolled, but it will now be known as Paperless Billing. Paperless Billing will now include:

  • Options to add up to two emails to receive bill viewing and payment notifications.
  • You can now enroll in payment reminder notifications by including up to five emails or mobile numbers to be notified via text that your payment is due.

 

 


CenterPoint Energy awards nearly $230,000 in grants to communities to fund safety-related projects

Houston – June 13, 2024 – This year, CenterPoint Energy's Community Safety Grant program awarded more than 90 grants totaling nearly $230,000 in Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas to fund safety-related equipment and projects in local communities.​​

“At CenterPoint Energy, safety is one of our core values and influences every decision we make as we provide safe and reliable energy solutions for the customers and communities we're honored to serve," said June Deadrick, Vice President, Community Relations at CenterPoint Energy. “Through our Community Safety Grant Program, we support the work our emergency responders, local officials and many others do to help support the health and safety of our customers across our local communities."

CenterPoint awards grants of up to $2,500 through this program to support local communities in filling funding gaps that may exist in acquiring safety materials. Each community that CenterPoint serves can submit a grant application with information on a safety-related problem, issue or need in the community and how a Community Safety Grant could address those needs.  

Since launching the program in 2003, CenterPoint Energy has funded more than 1,600 safety-related projects and awarded over $3.25 million in grants to communities throughout the company's six-state footprint for their safety initiatives. These grants have enabled communities to install public AEDs (automated external defibrillators), update emergency communication equipment, purchase personal protective equipment for first responders, install traffic control signs, purchase gas monitoring devices and many other projects. 

To learn more about how CenterPoint is supporting the communities it serves, visit CenterPointEnergy.com/Community