CenterPoint Energy suspending disconnections for Indiana customers
2022-03-15T05:00:00Z

Evansville – March 15, 2022 – In an effort to help customers needing payment assistance, CenterPoint Energy is voluntarily suspending disconnections for its Indiana residential customers through May 31, 2022. Customers will continue to receive disconnect bills during this temporary suspension period, but their service will not be disconnected.

"We recognize there are many factors contributing to increased natural gas bills this winter heating season, including higher natural gas prices and a new rate structure – the first base rate increase since 2007 – that makes the customer's bill more dependent on the amount of natural gas used when compared to the prior rate structure," said Ashley Babcock, Vice President, Indiana and Ohio Natural Gas. "CenterPoint Energy is committed to providing our customers with the safe, reliable service they expect in the most cost-effective manner possible."

CenterPoint Energy is working on additional measures to assist customers and enhance the overall customer experience. Call center staff have been working extra hours to address the increased volume of customer inquiries as the company continues the hiring and training of additional agents. Customers can utilize CenterPoint Energy's self-service options at www.centerpointenergy.com to handle common transactions quickly and efficiently.

Customers are also encouraged to contact the local Indiana Community Action Agency, which administers the Indiana Energy Assistance Program (EAP) for income-eligible customers and can provide intake information about the application process and program requirements. EAP is available to Indiana customers with CenterPoint Energy natural gas and/or electric service. For Indiana natural gas customers, the Universal Service Program (USP) provides a monthly discount on residential gas charges during the heating season. To qualify for EAP and USP, annual household income cannot exceed 60% of the State Median Income poverty guidelines.

If additional payment assistance is needed, customers should contact CenterPoint Energy at 1-800-227-1376 to discuss options.

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CenterPoint Energy helps restore and support Greater Houston in aftermath of devastating May 16 storm

HoustonMay 23, 2024 – CenterPoint Energy today reported on the results of its efforts following last week's sudden and destructive severe weather, which included Category 2 Hurricane-like winds and tornadoes that quickly struck its service territory.

As of noon CT, the company has restored nearly 900,000 customers impacted by the May 16 severe storm. At this time, 99% of CenterPoint's customers have power.

Any remaining outages are predominantly isolated instances in certain locations where there is substantial damage or where customers are unable to receive power. CenterPoint has and will continue to have the workers and resources needed to address these remaining outages as safely and quickly as possible. In some cases, new outages may be attributable to service issues that periodically occur on CenterPoint's system and are unrelated to the weather event, such as a vehicle accident resulting in a downed pole and wires.

“While we are very proud of the progress we have made over the course of our response to this storm event, we recognize that there are still Houstonians waiting to get their electricity back on," said Lynnae Wilson, Senior Vice President, Electric Business. “We want our customers to know we will continue our around-the-clock efforts until every last customer can be restored."

Wilson added, “Because we have been in the communities devastated by the storm, we have seen first-hand the damage goes well beyond the electric system. We know restoring our communities does not end with getting the lights and air conditioning back on. It also means giving our time, energy and financial support to help our neighbors in need."

To further support the communities it serves, the CenterPoint Energy Foundation has made financial contributions totaling nearly $700,000 to the following nonprofit organizations and causes:

  • $500,000 to Greater Houston Disaster Alliance - Severe Weather and Derecho Recovery Fund
  • $50,000 to Salvation Army Houston Area Command
    • One of CenterPoint's contract powerline construction companies, Collective Strategic Resources (CSR), a division of PowerGrid Services, generously matched the company's grant for a total grant of $100,000.
  • $25,000 to Cypress Assistance Ministries
  • $25,000 to Memorial Assistance Ministries
  • $25,000 to M.D. Anderson Family YMCA
  • $25,000 to Hester House
  • $25,000 to Mercy Chefs

In addition to these contributions, CenterPoint's employee volunteers helped serve meals at various community centers, senior living centers and schools, while also donating approximately 20 tons of ice and 20,000 bottles of water. The company's outreach to neighbors in need will continue over the coming days.

“CenterPoint's efforts would not have been possible without the incredible support and collaboration from peer mutual assistance utilities, contractors, regulators, elected officials, nonprofit organizations, and Houston companies and organizations that helped us restore power to our customers," said Wilson. “We are also grateful for the outstanding assistance we received from local first responders, emergency personnel and many others across Greater Houston, including residents who greeted our crews with water and ice."

Immediately following the May 16 storm, CenterPoint activated a comprehensive response plan to assess and safely repair the widespread damage to its electric system from wind, trees and debris. Despite the extent of the damage, the more than 7,000 CenterPoint employees, contractors and mutual assistance resources have completed the following:

  • Replaced more than 800 miles of electrical wires, which is farther than the distance from Houston to El Paso, Texas;
  • ​Replaced more than 700 transformers and approximately 2,000 poles;
  • Cleared more than 190 miles of vegetation, resulting in removal of thousands of trees;
  • Deployed 13 mobile generation units to provide temporary power restoration to certain critical facilities, cooling centers, healthcare facilities, first responder locations, senior centers, and schools;
  • Established and operated nine multi-citywide staging sites for crews, equipment and materials to effectively mobilize and support restorations across the Greater Houston area;
  • Restored approximately 340,000 impacted customers in the first 24 hours; approximately 550,000 in the first 48 hours; and approximately 750,000 in the first 72 hours; and
  • Restored nearly 900,000 impacted customers as of noon today.

If a customer has been notified by our Power Alert Service that their service has been restored and is still without power, please contact CenterPoint at 713-207-2222.




CenterPoint Energy nearing completion of customer restorations

​​Houston – May 22, 2024 – CenterPoint Energy today reported that it continues to make steady progress on its restoration efforts, with more than 850,000 customers impacted by last week's devastating storm restored as of noon CT.  

  • Company remains on track to be substantially complete with storm-related outages this evening  
  • More than 7,000 workers continue dedicated restoration efforts with concentration on hardest-hit areas and neighborhoods 
  • Company will be laser-focused on addressing remaining outages  ​​

The company said that it is nearing completion of restoration of customers impacted from the severe weather event and any remaining outages after Wednesday evening will be predominantly isolated instances in certain locations where there is substantial damage or where customers are unable to receive power due to severe home damage or damage to customer-owned equipment, such as weatherheads. CenterPoint expects some isolated outages to extend into the weekend. 

"We thank our customers for their continued patience and understanding during a very challenging time," said Lynnae Wilson, Senior Vice President, Electric Business. “Our crews will be laser-focused and work around-the-clock to restore power to every last customer." 

In some cases, outages may be attributable to routine service issues that periodically occur on CenterPoint's system, and our crews are also addressing those outages as safely and quickly as possible. 

 CenterPoint Energy reminds customers to remain safe and: 

  • Stay at least 35 feet away from downed power lines and damaged utility equipment. Be especially mindful of downed lines that could be hidden and treat all downed lines as if they are energized. 
  • Be cautious around work crews and give them plenty of room to safely assess damages and make repairs. 
  • Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly. 
  • Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines, potentially endangering CenterPoint Energy workers, mutual assistance workers or members of the public. 

For the latest information on power outages:  


CenterPoint Energy provides update on restoration efforts

Houston – May 22, 2024 – CenterPoint Energy today reported on its ongoing efforts to restore service to its customers and support Houston and surrounding communities following the devastating May 16 storm.

  • 97% of customers impacted by severe storm restored
  • Company stays laser-focused on returning service to remaining customers
  • CenterPoint committed to helping neighbors in need​​

As of 9:30 p.m. CT, the company has restored 97% or more than 890,000 customers impacted by the May 16 severe storm across its service territory, which represents 99% of all customers. Any remaining outages after this evening will be predominantly isolated instances in certain locations where there is substantial damage or where customers are unable to receive power. CenterPoint has and will continue to have the workers and resources needed to address these remaining outages as safely and quickly as possible.

In some cases, new outages may be attributable to service issues that periodically occur on CenterPoint's system and are unrelated to the May 16 weather event, such as a vehicle accident resulting in a downed pole and wires. In the past 24 hours, CenterPoint has experienced more than 5,000 customer outages associated with these types of incidents, which were not related to the storm and add to the company's overall outage count on its website. Crews are also addressing these outages.

“We believe it is a privilege to serve our customers and communities," said Lynnae Wilson, Senior Vice President, Electric Business. “That is why we are so committed to working around-the-clock to get the lights and air conditioning back on for customers who have had to endure six difficult days without power, and we will not stop until every last customer is restored."

To help its neighbors in their time of need following the storm, CenterPoint has supported meal service distribution and donated approximately 20 tons of ice and 20,000 bottles of water to nonprofit organizations, low-income senior citizen facilities and schools.

“As our communities have shown many times before following natural disasters, the response from Houstonians and others in the wake of the devastating May 16 storm has been nothing short of extraordinary," Wilson said.

CenterPoint reminds customers to remain safe and:  

  • Stay at least 35 feet away from downed power lines and damaged utility equipment. Be especially mindful of downed lines that could be hidden and treat all downed lines as if they are energized. 
  • Be cautious around work crews and give them plenty of room to safely assess damage and make repairs. 
  • Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly. 
  • Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines, potentially endangering CenterPoint workers, mutual assistance workers or members of the public. 

For the latest information on power outages:   


CenterPoint Energy assures customers it is aware of and closely monitoring the status of outages to support full restoration

HoustonMay 21, 2024 – CenterPoint Energy today assured its customers that from the moment severe weather struck its Greater Houston service area on May 16, the company has been aware of and closely monitoring the status of outages, including which customers are out and for how long. In an effort to keep its customers continuously updated, CenterPoint has provided access to tools and channels capturing essential outage data, with the goal of keeping the majority of its customers informed.

  • Interactive map on website provides accurate outage and restoration information for majority of customers
  • Some inaccuracies may exist at the individual customer level, but company has been tracking customer outages and working to restore customers safely and quickly
  • Company surpasses 775,000 customer restorations; on track to be substantially complete with restoration of outages by tomorrow evening ​​

CenterPoint posted an interactive map on its website to provide outage information and restoration expectations to its customers. While the website provides accurate information for a majority of the company's customers, there may be some inaccuracies at the individual address level where the customer is shown as being restored even though they are without power. Even if the interactive map shows an address or area as being restored and the customer has not yet received power, CenterPoint is aware of this outage. Please rest assured that the company is working to restore service as safely and quickly as possible to all customers without service.

“Given the magnitude of outages associated with this severe weather event, we wanted to provide our customers with as much information about their outage and restoration time as possible," said Lynnae Wilson, Senior Vice President, Electric Business. “We apologize for any confusion our outage information may have caused for those customers who continue to be out and are not reflected on our map."  

Although 85% of customers impacted from this event and 95% of all customers on CenterPoint's system now have service, restoration continues for the 140,000 customers who are currently without power due to the storm. The company expects to be substantially complete by tomorrow evening. CenterPoint continues to work safely and urgently, but crews are encountering areas of significant system damage and large downed trees accompanied by difficult restorations. These locations include, but are not limited to, parts of Bellaire, Spring Branch, the Heights, Lazybrook/Timbergrove around Cottage Grove.

“While we have made good progress, we will not be satisfied until every last storm-impacted customer has their service safely restored," Wilson added.

The company shared the reasons why some customers may have their power restored, while others nearby are still without power. One common reason is a situation known as a “nested outage." This occurs when, even after fixing the main issue, smaller problems still cause outages in specific areas. These secondary issues can arise from unseen damage or overloaded systems.

Another reason could be that customers on the same street might be on different electrical circuits. Customers on different circuits can experience varied restoration times because each circuit may have different levels of damage or may be repaired in a different sequence. This means that while one circuit is fully restored, another might still be undergoing repairs. They may also be impacted by a more localized issue, such as damage to fuses, transformers, meters, electric lines or other electric infrastructure.

As CenterPoint moves further into the restoration process, it is important that customers check for damage to their equipment to ensure that they are able to receive service as soon as the system is energized. This will prevent further delays to restoration. Specifically, customers should check their weatherhead, the point where power enters the home through an electric service drop, which is often a pipe located on the side of the residence or building.

If the weatherhead is damaged, we cannot safely restore service to the home until a licensed electrician has made the necessary repairs.  Customers who are served by an underground service will not have a weatherhead, but there may still be damage to their equipment that could require servicing.

CenterPoint Energy reminds customers to remain safe and:

  • Stay at least 35 feet away from downed power lines and damaged utility equipment. Be especially mindful of downed lines that could be hidden and treat all downed lines as if they are energized.
  • Be cautious around work crews and give them plenty of room to safely assess damages and make repairs.
  • Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly.
  • Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines, potentially endangering CenterPoint Energy workers, mutual assistance workers or members of the public.

For the latest information on power outages:


CenterPoint Energy restores more than 800,000 customers impacted by last week’s storm

HoustonMay 21, 2024 – As of 6 p.m. CT, CenterPoint Energy has restored more than 800,000 customers who were impacted by last week's sudden and destructive severe weather, which included Category 2 Hurricane-like winds and tornadoes that quickly struck its service territory.

  • Company remains on track to be substantially complete with storm-related outages by tomorrow evening
  • CenterPoint expects some isolated outages to extend into the weekend in certain locations where there is substantial damage or due to issues with customer-owned equipment, such as weatherheads; company will remain laser focused on full restoration
  • Some outages are attributable to routine service issues that periodically occur on CenterPoint's system

The company remains on track to be substantially complete with its restoration efforts by tomorrow evening. The remaining outages will be predominantly isolated instances in certain locations where there is substantial damage or where customers are unable to receive power due to severe home damage or damage to customer-owned equipment, such as weatherheads. In some cases, outages may be attributable to routine service issues that periodically occur on CenterPoint's system. Upon substantial completion of restoration, the company's full complement of internal, contract and mutual assistance crews will focus on addressing these remaining outages as safely and quickly as possible.

“While we take pride in our crews' ability to restore power to more than 800,000 impacted customers​​​​​ in five days, our work is not done until all of our restorations are safely completed," said Lynnae Wilson, Senior Vice President, Electric Business. “We will have our crews laser-focused on addressing the isolated outages. In some of the hardest-hit areas, restoration efforts will extend into the weekend. We will continue to work well beyond Wednesday to replace temporary repairs with permanent infrastructure."

CenterPoint Energy reminds customers to remain safe and:

  • Stay at least 35 feet away from downed power lines and damaged utility equipment. Be especially mindful of downed lines that could be hidden and treat all downed lines as if they are energized.
  • Be cautious around work crews and give them plenty of room to safely assess damages and make repairs.
  • Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly.
  • Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines, potentially endangering CenterPoint Energy workers, mutual assistance workers or members of the public.

For the latest information on power outages: