Evansville – March 15, 2022 – In an effort to help customers needing payment assistance, CenterPoint Energy is voluntarily suspending disconnections for its Indiana residential customers through May 31, 2022. Customers will continue to receive disconnect bills during this temporary suspension period, but their service will not be disconnected.
"We recognize there are many factors contributing to increased natural gas bills this winter heating season, including higher natural gas prices and a new rate structure – the first base rate increase since 2007 – that makes the customer's bill more dependent on the amount of natural gas used when compared to the prior rate structure," said Ashley Babcock, Vice President, Indiana and Ohio Natural Gas. "CenterPoint Energy is committed to providing our customers with the safe, reliable service they expect in the most cost-effective manner possible."
CenterPoint Energy is working on additional measures to assist customers and enhance the overall customer experience. Call center staff have been working extra hours to address the increased volume of customer inquiries as the company continues the hiring and training of additional agents. Customers can utilize CenterPoint Energy's self-service options at www.centerpointenergy.com to handle common transactions quickly and efficiently.
Customers are also encouraged to contact the local Indiana Community Action Agency, which administers the Indiana Energy Assistance Program (EAP) for income-eligible customers and can provide intake information about the application process and program requirements. EAP is available to Indiana customers with CenterPoint Energy natural gas and/or electric service. For Indiana natural gas customers, the Universal Service Program (USP) provides a monthly discount on residential gas charges during the heating season. To qualify for EAP and USP, annual household income cannot exceed 60% of the State Median Income poverty guidelines.
If additional payment assistance is needed, customers should contact CenterPoint Energy at 1-800-227-1376 to discuss options.