CenterPoint Energy provides update on Hurricane Nicholas restoration efforts
2021-09-14T22:00:00Z
  • Power restored to nearly 300,000 customers in less than 12 hours since hurricane’s landfall
  • Natural gas system in Houston area performing well; system assessment almost completed
  • Customers’ patience appreciated as company works to restore service as safely and quickly as possible

Houston – Sept. 14, 2021 – In response to Hurricane Nicholas’ impact on its electric and natural gas systems in Greater Houston and surrounding communities, CenterPoint Energy has issued the following update on its restoration efforts:

The company has restored power to nearly 300,000 electric customers over the last 12 hours, down from a peak outage count of more than 460,000 at 8 a.m. CT this morning. Of the 2.6 million CenterPoint Energy customers in the Greater Houston area, more than 93 percent currently have power. At this time, CenterPoint Energy is down to approximately 160,000 customers without power.

“We want to thank our customers for their continued patience. We remain committed to continue our safe and efficient restoration efforts until all of our customers are back in service,” said Kenny Mercado, Executive Vice President, Electric Utility, CenterPoint Energy. “Due to the extensive damage caused by the storm, impacted customers should anticipate some outages taking as long as four to five days, with the majority restored earlier as repairs are safely completed.”

In addition to the more than 3,200 Electric Operations employees and contractors focused on the restoration work, CenterPoint Energy has confirmed 1,800 linemen and tree trimmers from their mutual assistance network and will activate four staging sites across the impacted areas. The mutual assistance resources are expected to begin work on Wednesday, with the remainder arriving on Thursday.

The restoration process begins with facilities vital to safety, health and welfare, such as hospitals, water treatment plants and public service facilities. While addressing key facilities, the company follows its priority restoration process by making repairs to electrical facilities that will return power to the largest number of customers first, then continue the restoration process by prioritizing repairs to benefit the greatest number of customers, until power is returned to everyone.

CenterPoint Energy’s natural gas system is performing well, and system assessment is almost complete.

“To help support our customers who were impacted by the storm, we have temporarily suspended disconnections for nonpayment throughout the affected region,” said Scott Doyle, Executive Vice President, Natural Gas. “Safety remains a top priority as we complete the damage assessment, customers need to call us if they smell natural gas or see a damaged line.”

For latest information on power outages*:

  • Sign up for Power Alert Service for information on individual outages; 
  • Follow @cnpalerts and visit Outage Tracker for general outage locations; and 
  • Visit CenterPointEnergy.com/StormCenter for electric and natural gas safety tips and other resources.

*Please note that some outage notifications may be delayed. Due to the ongoing system assessment of damage caused by Hurricane Nicholas, estimated restoration times on Outage Tracker and Power Alert Service are not being provided at this time.

The company urges the public to follow these important electric and natural gas safety tips:

Electric 

  • Stay away from downed power lines. Be especially mindful of downed lines that could be hidden in flood waters and treat all downed lines as if they are energized.  
  • If you experience flooding and water has risen above the electrical outlets in your home, contact a licensed electrician before turning on the main circuit breaker or trying to restore power.  
  • All electrical appliances and electronic equipment that have been submerged in water need to dry thoroughly for at least one week. Then, have them checked by a qualified repair person before turning them on. Attempting to repair a flood-damaged appliance could result in electrical shock or death. Attempting to restart it could result in further damage and costly repairs. 
  • If the outside unit of an air conditioning system has been under water, mud and water may have accumulated in the controls. Have the unit checked by a qualified air conditioning technician.  

Natural Gas 

  •  Do not turn off your natural gas service at the meter; doing so could allow water to enter the natural gas lines. 
  • Be alert for the smell of natural gas. If you smell gas, leave the area immediately and tell others to leave, too. 
  • If you smell gas, do not turn the lights on or off, smoke, strike a match, use a cell phone or operate anything that might cause a spark, including a flashlight or a generator. 
  • Do not attempt to turn natural gas valves on or off. Once safely away from the area, call 911 and CenterPoint Energy at 888-876-5786 and the company will send a trained service technician. 
  • If your home was flooded, call a licensed plumber or gas appliance technician to inspect your appliances and gas piping to make sure they are in good operating condition before calling CenterPoint Energy to reconnect service. This includes outdoor gas appliances including pool heaters, gas grills and gas lights. 
  • Before cleaning debris, digging on your property or to locate underground natural gas lines and other underground utility lines, call 811, the nationwide Call Before You Dig number. 
  • Be aware of where your natural gas meter is located. As debris is put out for heavy trash pickup, make sure it is placed away from the meter. In many areas the meter may be located near the curb. If debris is near a gas meter, the mechanized equipment used by trash collectors could pull up the meter, damaging it and causing a potentially hazardous situation. If this happens, leave the area immediately and call CenterPoint Energy at 888-876-5786. 

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 Recent News

 

 
CenterPoint Energy completes vast majority of restoration efforts in Carlos and Alexandria

  • Majority of service restored in less than 24 hours 
  • Remaining locations include seasonal cabins and commercial businesses 
  • City Hall remains staging area  ​

MINNEAPOLIS — Dec. 5, 2025 — CenterPoint Energy has completed the vast majority of its restoration efforts for the natural gas outage impacting customers in the Carlos and Alexandria areas following yesterday’s third-party vehicle strike to an above-ground natural gas regulator station near Carlos. 

 

In less than 24 hours, CenterPoint Energy crews responded to the emergency, assessed the major damage, made repairs, and restored the majority of necessary services. As of this morning, service has been restored to nearly all impacted customers, with only a limited number of remaining locations—a mix of commercial businesses and seasonal cabins—awaiting relight. Crews will complete these remaining relights today, with businesses expected to be restored promptly this morning as daylight hours allow easier access and coordination. 

 

As of 8 a.m., Carlos City Hall is no longer serving as a warming center but will remain the staging area for restoration crews until all work is complete. CenterPoint Energy extends its sincere thanks to Douglas County, the City of Carlos, the Carlos Fire Department, and the many community members who have stepped up to provide food, supplies, and support throughout this restoration effort. Their efforts and generosity have been invaluable in helping impacted customers stay safe and warm. 

 

Safety remains CenterPoint Energy’s core value, and all personnel are working to keep safety at the forefront during the repair and restoration process. If you smell natural gas, leave immediately on foot. Once safely away from the area, report the possible natural gas leak to 911 and to CenterPoint Energy at 800-296-9815. 

 

CenterPoint Energy appreciates the continued patience and support of its customers and communities as it finalizes its work to safely restore service as quickly as possible. 

CenterPoint Energy submits Indiana generation plan to prioritize long-term reliability, economic growth and customer affordability

EVANSVILLE, Ind. – Dec. 5, 2025 – CenterPoint Energy’s Indiana Electric business today submitted its 2025 Integrated Resource Plan (IRP) with the Indiana Utility Regulatory Commission (IURC) that focuses on customer affordability while also providing reliable service now and in the future across southwestern Indiana. The 2025 IRP, which was developed following a series of public meetings and stakeholder discussions since March 2025, is a vital strategic roadmap that defines the appropriate mix of generation required to meet the region’s future energy needs and support potential economic growth, while also prioritizing customer affordability.

“We have listened closely to stakeholders across southwestern Indiana and worked together to address our customers’ and the community’s future energy needs and priorities. Our 2025 IRP reflects this shared focus on reliability and affordability for the Hoosier families we are privileged to serve. Most importantly, it provides a flexible path forward to support southwestern Indiana’s energy and economic needs for decades to come,” said Mike Roeder, President of CenterPoint Energy Indiana.

2025 IRP: Key Benefits for Southwestern Indiana
CenterPoint’s 2025 IRP is a forward-looking, 20-year generation plan, which all Indiana electric utilities are required to submit to the IURC. As part of a commitment to build a more reliable, safer and affordable energy future, CenterPoint’s 2025 IRP includes the following key provisions and benefits for its 150,000 electric customers across southwestern Indiana:

  • Limits near-term rate impacts. Helps minimize any rate increase in the near term for southwestern Indiana customers.
  • Uses existing and planned resources. Leverages existing and previously approved generation resources to meet customers’ energy needs.
  • Defers higher-cost projects. Delays moving forward on certain higher-cost projects that would increase near-term customer bills.
  • Provides flexibility for future growth. Includes an alternate preferred portfolio to support scalable system expansion to help accommodate potential new load growth while working to minimize impact to existing customers.
  • Provides current and future customer savings. As part of CenterPoint’s affordability efforts, includes cancellation of nearly $1 billion in non-economical renewable projects, saving customers approximately $18/month in current and future costs.

2025 IRP: Engaged with Stakeholders to Incorporate Varying Perspectives
Throughout the planning of its 2025 IRP, CenterPoint has worked closely with stakeholders across southwestern Indiana and the state. The new IRP addresses stakeholder and community feedback and helps achieve a realistic and responsible generation resource plan that best serves southwestern Indiana’s energy future. The scope of local outreach and public engagement efforts included:

  • Holding four public stakeholder meetings, with in-person and virtual options, bringing together customers and representatives from more than 30 organizations to share feedback and discuss local needs and priorities.
  • Responding to various stakeholder requests and questions through public meetings and technical sessions and using that feedback to help refine the plan.
  • Using stakeholder input to refine elements of the planning process by incorporating varying perspectives to develop a well-rounded plan.

As part of the ongoing regulatory process, the IURC and stakeholders will review the IRP and provide additional feedback. CenterPoint will continue to engage customers, local and state officials and community organizations as it implements the plan and its previously announced affordability actions. To view the 2025 IRP and related documents, visit CenterPointEnergy.com/IRP.

About CenterPoint Energy, Inc.
As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Minnesota, Ohio and Texas. As of September 30, 2025, the company owned approximately $45 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been in business for more​ than 150 years. For more information, visit CenterPointEnergy.com.​

Forward-Looking Statements

This news release includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. When used in this news release, the words “anticipate," “believe," “continue," “could," “estimate," “expect," “forecast," “goal," “intend," “may," “objective," “plan," “potential," “predict," “projection," “should," “target," “will," “would" or other similar words are intended to identify forward-looking statements. These forward-looking statements are based upon assumptions of management which are believed to be reasonable at the time made and are subject to significant risks and uncertainties. Actual events and results may differ materially from those expressed or implied by these forward-looking statements. Any statements in this news release regarding future events, such as CenterPoint Energy's ability to execute on the proposed plan, the anticipated benefits of the plan (including in relation to reliability, economic growth and affordability), the amount and expected impact to rates and customer's bills, and any other statements that are not historical facts are forward-looking statements. Each forward-looking statement contained in this news release speaks only as of the date of this release. Important factors that could cause actual results to differ materially from those indicated by the provided forward-looking information include risks and uncertainties relating to: (1) business strategies and strategic initiatives, acquisitions or dispositions of assets or businesses involving CenterPoint Energy or its industry; (2) CenterPoint Energy's ability to fund and invest planned capital, and the timely recovery of its investments; (3) financial market and general economic conditions; (4) the timing and impact of future regulatory, legislative and political actions or developments; and (5) other factors, risks and uncertainties discussed in CenterPoint Energy's Annual Report on Form 10-K for the fiscal year ended December 31, 2024 and CenterPoint Energy's Quarterly Reports on Form 10-Q for the quarters ended March 31, 2025, June 30, 2025 and September 30, 2025 and other reports CenterPoint Energy or its subsidiaries may file from time to time with the Securities and Exchange Commission.
CenterPoint Energy assessing damage caused by vehicle hitting its natural gas infrastructure near Carlos, Minnesota

MINNEAPOLIS — DEC. 4, 2025 — CenterPoint Energy crews are responding to a vehicle hitting its above ground natural gas regulator station near Carlos, Minnesota. This vehicle strike by a third-party unrelated to the company is expected to cause an outage for approximately 525 customers in the Carlos and Alexandria area.

With below zero temperatures expected today and ongoing cold over the coming days, CenterPoint wants to assure customers that the company will work quickly to safely make repairs and restore service as soon as possible. The company encourages customers to use their personal emergency plan to stay safe and warm today and potentially overnight.

CenterPoint is assessing the damage to its system and is working with local officials and emergency first responders to make the area safe. The company is working to repair its infrastructure safely and as quickly as possible to minimize the number and duration of outages. Currently, the company expects that efforts to repair its system and restore affected customers could continue into tomorrow, Dec. 5, 2025.

Safety is CenterPoint's core value, and the company works to keep safety at the forefront during all repairs. If you smell natural gas, leave immediately on foot. Once safely away from the area, report the possible natural gas leak to 911 and to CenterPoint at 800-296-9815.

CenterPoint appreciates the community's patience as it works to repair its system. 
​

CenterPoint Energy working with the City of Carlos to temporarily turn City Hall into a warming center

​​MINNEAPOLIS — DEC. 4, 2025 — CenterPoint Energy crews have been working diligently to repair damage to its above ground natural gas regulator station near Carlos, Minnesota caused by a vehicle strike by a third-party unrelated to the company. Approximately 525 customers are experiencing outages in the Carlos and Alexandria areas.

Starting at 1 p.m. today and continuing into tonight, Carlos City Hall, located at 109 First Street West, Carlos, will be available for area residents as a warming center, and CenterPoint staff will be on site to provide space heaters to affected customers. The company reminds customers to use their personal emergency plan and these resources at Carlos City Hall to stay safe and warm today and potentially overnight.

CenterPoint has secured the area and is repairing its infrastructure safely and as quickly as possible. As part of this process, the company will go to each affected location to turn off natural gas meters. The company expects efforts to restore affected customers could continue into tomorrow, Dec. 5, 2025.

Safety is CenterPoint's core value, and the company works to keep safety at the forefront during all repairs. If you smell natural gas, leave immediately on foot. Once safely away from the area, report the possible natural gas leak to 911 and to CenterPoint at 800-296-9815.

CenterPoint appreciates the community's patience as it works to repair its system. 

CenterPoint Energy crews continuing work to restore service to customers in Carlos and Alexandria currently following third-party vehicle collision

Carlos City Hall at 109 First Street West remains open as a warming center; CenterPoint team members are at City Hall providing space heaters to impacted customers. 

MINNEAPOLIS — DEC. 4, 2025 — CenterPoint Energy crews have completed repairs to the above-ground natural gas regulator station near Carlos, Minn., that was damaged by a vehicle strike by a third-party unrelated to CenterPoint. Crews are working safely and as quickly as possible to restore service to approximately 525 customers experiencing a natural gas outage in the Carlos and Alexandria areas and will begin the process to relight appliances at each impacted customer's location.

CenterPoint has more than 50 technicians on the scene actively supporting restoration efforts for customers experiencing a natural gas outage, and it currently expects to restore all customers who can safely receive service by the end of day tomorrow, Dec. 5, 2025.


Important Information for Customers

To restore service, technicians go door-to-door to perform a necessary safety check prior to conducting relights on each natural gas appliance in a customer's home or business. An adult 18 or older must be at the location when a technician arrives. All technicians and contractors wear ID badges and show them on request.

CenterPoint is encouraging impacted customers to activate their emergency plans and leverage available resources to stay safe and warm today and potentially overnight. Carlos City Hall, located at 109 First Street West, Carlos, remains open for area residents until 9 p.m. as a warming center, and CenterPoint staff will remain on site to provide space heaters to affected customers.

Safety is CenterPoint's core value, and all CenterPoint personnel work to keep safety at the forefront during the repair and restoration process. If you smell natural gas, leave immediately on foot. Once safely away from the area, report the possible natural gas leak to 911 and to CenterPoint at 800-296-9815.

CenterPoint appreciates the continued patience and support of its customers and communities as it works to safely restore service as quickly as possible.