CenterPoint Energy urges Arkansas customers with unpaid balances to call now to set up payment plan arrangements
Moratorium on utility disconnections ends May 3
2021-04-26T05:00:00Z

​Little Rock, Ark. – April 26, 2021 – CenterPoint Energy is urging its Arkansas customers with unpaid balances to contact the utility now to set up payment plan arrangements, with the moratorium on service disconnections for nonpayment scheduled to end on May 3.

CenterPoint Energy recognizes that some customers have accumulated unpaid balances on their utility bill due to financial hardships from the impact of the COVID-19 pandemic. Since March last year, the utility has suspended disconnections for nonpayment. However, the Arkansas Public Service Commission is removing the moratorium on disconnections effective May 3.

When the moratorium ends, customers with unpaid balances who have not made payment arrangements with the utility will be subject to disconnection.

To help customers avoid interruption of their service, CenterPoint Energy offers several flexible payment options, including an 18-month delayed payment arrangement that is available for a limited time. Under this option, a customer can pay their overdue balance in equal installments for a period of up to 18 months. As long as the customer pays their current bill amount and the monthly installment by the due date each month, service will not be disconnected.

CenterPoint Energy can also help direct customers to energy payment assistance resources such as the federally funded Low Income Home Energy Assistance Program (LIHEAP).

Customers who need bill payment assistance or who have already received a disconnection notice should contact CenterPoint Energy as soon as possible – either online at CenterPointEnergy.com/PaymentAssistance or by calling customer service at 800-992-7552.

About CenterPoint Energy

As the only investor-owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Arkansas, Indiana, Louisiana, Minnesota, Mississippi, Ohio, Oklahoma and Texas. As of December 31, 2020, the company owned approximately $33 billion in assets and also owned 53.7 percent of the common units representing limited partner interests in Enable Midstream Partners, LP, a publicly traded master limited partnership that owns, operates and develops strategically located natural gas and crude oil infrastructure assets. With approximately 9,500 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com.

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CenterPoint Energy Taking Safety Actions to Address Increased Wildfire Risk in Parts of the Greater Houston Area

Red Flag Warning in effect for large portions of Texas and the Greater Houston area from noon to 9 p.m. on Saturday; high wind gusts, low humidity and fire risk anticipated

CenterPoint has taken a series of actions to prepare equipment and approximately 1,000 workers ready to respond today 

Company continues to communicate with customers about the potential for temporary outages in some areas due to wildfire conditions 

HOUSTON, March 15, 2025 - CenterPoint Energy is taking a series of precautionary actions to help protect customers and communities and address elevated wildfire risk in parts of the Greater Houston area, as the National Weather Service has issued a Red Flag Warning from noon until 9 p.m. today. CenterPoint has actively prepared for potentially dangerous weather conditions, including high wind gusts, dry fuels and low humidity, by conducting pre-inspections of electric and natural gas equipment, adjusting power line safety settings in higher-risk areas, communicating with customers and working closely with local emergency agencies. Today, CenterPoint has approximately 1,000 line and vegetation workers prepared to respond to the evolving weather conditions.

Over the last day, CenterPoint has notified customers in the Cypress, Fort Bend and Katy areas through the company's Power Alert Service about the possibility that extreme weather and wind conditions could result in some temporary safety outages this afternoon or tonight.

"While we have had some precipitation with the passing front this morning, we must remain vigilant. As fire weather conditions quickly evolved and escalated across the state, CenterPoint has been actively preparing for potential impacts to the system and is ready to respond to the heightened risk today. Over the last several days, our teams have completed a series of actions to help protect our customers and communities, including inspecting critical equipment, clearing hazardous vegetation near power lines, adjusting safety settings in higher-risk areas and pre-positioning crews to quickly restore power if temporary safety outages occur. We will continue to keep customers informed of our efforts and how they can stay prepared before and during extreme weather," said Don Daigler, Senior Vice President, Emergency Planning & Response.

Key Actions to Help Keep Customers Safe
CenterPoint's safety preparations over the last several days include the following key actions:

  • Inspecting and Hardening Key Power Lines: Inspecting power lines in areas of heightened fire risk, clearing hazardous vegetation near power lines and conducting repairs where needed, ahead of potential extreme weather.
  • Inspecting Natural Gas Facilities: Inspecting gas facilities in areas of heightened fire risk and clearing hazardous vegetation near facilities ahead of potential extreme weather.
  • Adjusting Safety Settings: Adjusting the settings on some power lines for safety between noon and 9 p.m. today.
  • Bringing on Additional Crews to Respond: Positioning CenterPoint crews and additional contractors to respond to any power outages or natural gas service interruptions that may occur. Additional resources will be utilized to safely restore service as quickly as possible when conditions allow.
  • Coordinating with Local Emergency Partners: Proactively sharing information with state, county and local leaders.
  • Communicating with Customers: Proactively communicating with approximately 330,000 customers in the Cypress, Fort Bend and Katy areas by phone, text or email about the potential for temporary safety outages due to high fire danger.

Important Safety Tips for Customers

CenterPoint encourages all customers to stay informed about weather conditions and make a plan to stay safe, including during a potential power outage. Customers can also get the latest information on CenterPoint's preparedness and response efforts and view important safety tips by visiting CenterPointEnergy.com/StormCenter. Additional preparation and safety tips are available at Ready.gov. 

How to Stay Informed: Sign Up for PAS
CenterPoint electric customers are encouraged to enroll in the company's Power Alert Service® to receive outage details, estimated restoration times and customer-specific restoration updates by phone call, text or email. Customers can also stay up to date with CenterPoint's new and improved, cloud-based Outage Tracker, available in English and Spanish, which allows customers to see outages by county, city and zip code.

Customers can also follow @CenterPoint_TX to receive the most up-to-date information on the company's operations in the Greater Houston area and across Texas.

For the latest weather information for the Greater Houston area, view updates from the National Weather Service Forecast Office in Houston/Galveston at weather.gov/hgx.

For more information, contact:
Communications
Media.Relations@CenterPointEnergy.com

SOURCE CenterPoint Energy

CenterPoint Energy assessing damage, restoring power following overnight storms in southwestern Indiana

​​Evansville, Ind. – March 15, 2025 – CenterPoint Energy crews are actively assessing damage and making repairs to its electric system after severe storms moved through southwestern Indiana overnight. The company's natural gas system did not experience any major impacts. The storm system brought wind gusts up to 60 mph, with higher gusts reported in some areas, resulting in impacts across the company's electric system. As of 2:30 p.m., approximately 1,600 customers remain without power.

CenterPoint's restoration efforts underway
Damage assessments remain ongoing, and crews are focused on downed power lines, damaged poles and other storm-related impacts to the company's electric system.

According to the National Weather Service, more rain and scattered thunderstorms are expected Saturday. Due to these weather events, the outage count is likely to continue to change throughout the day. Additionally, outage numbers may shift as crews isolate sections of the system for repairs or identify new issues requiring additional work.

“Crews are making steady progress, and we appreciate our customers' patience as we work through the remaining outages," said Shane Bradford, CenterPoint's Vice President, Indiana Electric. “As weather continues to move through the area, restoration may be delayed as crews pause until safe to continue working, however, we remain focused on safely restoring power to every impacted customer as quickly as possible."

As restoration progresses and weather conditions improve, efforts will transition from large-scale outages affecting multiple customers to localized outages affecting smaller numbers of customers. Some of these repairs require extensive work, such as replacing broken poles or restoring service to individual customers who have damage to customer-owned electrical equipment.

What customers need to know about power restoration and repairs
When restoring power after service interruptions, CenterPoint follows a prioritization process that begins with critical infrastructure, followed by repairs that restore service to the greatest number of customers before addressing individual outages.

Additionally, some customers may experience delays if repairs are needed at their home or business. One common issue after storms is damage to a weatherhead—the point where power enters a home—which is customer-owned equipment. If a weatherhead is damaged, customers must have a licensed electrician make necessary repairs before CenterPoint can restore service. After repairs are completed, customers should call 800-227-1376 to request reconnection.

Safety tips
CenterPoint encourages customers to take steps to prepare for severe weather:

  • Downed power line safety: Stay at least 35 feet away from downed power lines and report them by calling 800-227-1376.
  • Work crew safety: Be cautious around work crews and give them plenty of room to safely assess damage and make repairs.
  • Generator safety: Never connect a portable electric generator directly to a building's electrical system during a power outage; electricity could back-feed into the power lines, potentially endangering CenterPoint workers. Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly.
  • Call before digging: Call 811 to locate utility lines prior to digging on a property.

 
Electric customers encouraged to enroll in Power Alert Service®
Customers are encouraged to enroll in Power Alert Service® to receive outage details, estimated restoration times, as available or determined, and customer-specific restoration updates in the event of severe weather. With the option to receive updates via phone call, text or email, Power Alert Service® helps keep customers informed of restoration progress during an outage event.

Customers can get storm-related electric, natural gas and flooding safety tips at CenterPointEnergy.com/StormCenter.​

CenterPoint Energy Continues to Closely Monitor the Weather and Take Actions to Prepare for Potential Wildfire Risk Weather

National Weather Service has issued a "Fire Weather Watch" for large portions of Texas with the risk of strong winds and fire danger in the Greater Houston area from noon to 9 p.m. on Saturday

CenterPoint working closely with local emergency partners and will communicate with customers about the risk of potential outages due to wildfire conditions

HOUSTON, March 14, 2025 - CenterPoint Energy continues to closely monitor evolving weather conditions and is taking precautionary measures to mitigate wildfire risk as the National Weather Service issued a Fire Weather Watch for large portions of Texas including in the Greater Houston area on Saturday from noon to 9 p.m. Due to the potentially dangerous weather conditions, including high wind gusts, dry fuels and low humidity, CenterPoint is actively preparing its response, including conducting pre-inspections, adjusting power line safety settings, communicating with customers, and working closely with local emergency agencies. As part of its customer outreach, CenterPoint will be notifying customers via its Power Alert Service in the Cypress, Fort Bend and Katy areas of the possibility that extreme weather and wind conditions could result in some temporary safety outages during part of the day on Saturday.  

"Our highest priority is the safety of the customers and the communities we serve, and we are closely monitoring and preparing for extreme weather conditions that may impact our system. While the fire risk is currently lower for our service area than in other parts of the state, we are staying focused and taking action to prepare our equipment and customers if weather conditions worsen and the risk of fire grows. We will keep customers informed via social media, email, text and Power Alert Service, and in the event of any temporary safety outages we will restore power safely and as quickly as possible," said Don Daigler, Senior Vice President, Emergency Planning & Response.

  • Actively Monitoring Weather: Carefully monitoring the weather for potential high winds and fire danger in parts of the Greater Houston area (electric) and South Texas (natural gas operations).
  • Inspecting and Hardening Key Power Lines: Inspecting power lines in areas of heightened fire risk, clearing hazardous vegetation near power lines and conducting repairs where needed, ahead of potential extreme weather.
  • Inspecting Natural Gas Facilities: Inspecting gas facilities in areas of heightened fire risk and clearing hazardous vegetation near facilities ahead of potential extreme weather.
  • Adjusting Safety Settings: Adjusting the settings on some power lines for safety between noon and 9 p.m. on Saturday.
  • Bringing on Additional Crews to Respond: Positioning CenterPoint crews and additional contractors to respond to any power outages or natural gas service interruptions that may occur. Additional resources will be utilized to restore power safely and as quickly as possible as well as perform natural gas re-lights when conditions allow.
  • Coordinating with Local Emergency Partners: Proactively sharing information with state, county and local leaders.
  • Communicating with Customers: Proactively communicating with customers in the Cypress, Fort Bend and Katy areas about the potential for impacts due to extreme fire danger.

Important Safety Tips for Customers
CenterPoint encourages all customers to stay informed about weather conditions and make a plan to stay safe, including during a potential power outage. Customers can also get the latest information on CenterPoint's preparedness and response efforts and view important safety tips by visiting CenterPointEnergy.com/StormCenter. Additional preparations tips are available at Ready.gov. 

How to Stay Informed: Sign Up for PAS
CenterPoint electric customers are encouraged to enroll in the company's Power Alert Service® to receive outage details, estimated restoration times and customer-specific restoration updates by phone call, text or email. Customers can also stay up to date with CenterPoint's new and improved, cloud-based Outage Tracker, available in English and Spanish, which allows customers to see outages by county, city and zip code.

Customers can also follow @CenterPoint_TX to receive the most up-to-date information on the company's operations in the Greater Houston area and across Texas.

For the latest weather information for the Greater Houston area, view updates from the National Weather Service Forecast Office in Houston/Galveston at weather.gov/hgx.

For more information, contact:
Communications
Media.Relations@CenterPointEnergy.com

SOURCE CenterPoint Energy

CenterPoint Energy continues its resiliency efforts across the 12-county region through its Foundation’s Community Generator Donation Program; Donates two backup generators to key facilities in Fort Bend County

​​Houston – March 14, 2025 – Today, at an announcement in Missouri City, Texas with elected officials and community leaders, CenterPoint Energy leaders announced the donation of two backup generators at key locations in Fort Bend County as part of its Community Generator Donation Program to support local community resiliency. Through this program, the CenterPoint Energy Foundation is donating funds for 21 backup generators at key locations throughout its 12-county Greater Houston region. It is expected that there will be at least one generator or other support for each county.

The generators will be installed at the Landmark Community Center and the Pecan Grove Sports Complex The company is working in close collaboration with local Offices of Emergency Management (OEMs) and other county and city leaders to identify the appropriate locations for the donated generators to be able to have the greatest impact and local benefit.

The Community Generator Donation Program is part of CenterPoint's Greater Houston Resiliency Initiative (GHRI). The backup generators will help provide support for critical community partners during major weather events or other emergencies and are funded through a $5 million grant from the CenterPoint Energy Foundation at no cost to customers. The CenterPoint Energy Foundation is a charitable giving organization focused on strengthening the quality of life in the communities served by the company. The foundation is funded by shareholders and has no impact on customer rates. For more information, visit CenterPointEnergy.com/Foundation.

“We are committed to improving resiliency in our local communities and working closely with our community partners to achieve this important goal. Today, we are announcing the donation of backup generation resources to support our partners in Fort Bend County, and we look forward to sharing other locations for our Community Generator Donation Program with other counties and cities in the weeks and months ahead. These 21 generators are each capable of powering an entire large building and will help make the communities we are proud to serve even more resilient during major storms and other emergency events," said June Deadrick, CenterPoint Vice President of Community Relations.

These backup generators will provide an additional power supply during major storms and other emergency events that cause outages. Facilities that receive the donated backup generators will be able to better serve their communities during outages, acting as hubs for essential services like medical care, cooling stations, water and food distribution, charging stations for critical devices and other services.

Working with Community Partners on Locations
To support local community needs, CenterPoint is working closely with county and city officials and OEMs to identify and select the ideal locations for the donated generators, with local officials ultimately deciding which critical facilities will receive the donations.

Over the next several months, CenterPoint will be coordinating with local community partners to ensure the backup generators are suitable to meet the specific needs of the critical facility they have identified. The goal is to have all generators installed and operational by June 1, 2025, to further resiliency ahead of the 2025 hurricane season.

CenterPoint is working with other county OEMs, and county and city leaders across the Greater Houston region to make similar announcements in the coming weeks and months.

​

PHOTO: From L to R: Paul Lock, CenterPoint Director of Local Government Affairs; Greg Babst, Emergency Management Coordinator at Fort Bend Office of Homeland Security & Emergency Management; Ron Reynolds, Texas State Representative for House District 27; June Deadrick, CenterPoint Vice President, Community Relations; KP George, Fort Bend County Judge; Darren McCarthy, Fort Bend County Parks and Recreation Director; Steve Bezecny, CenterPoint Vice President of Regulatory Services, Natural Gas.
 
More photos: CNP Digital Asset Mgmt
 
About CenterPoint Energy, Inc.
As the only investor-owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas. With approximately 9,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com. ​

CenterPoint Energy teams remain on alert, continue storm monitoring and preparation for potential severe weather threat for southwestern Indiana

​Evansville, Ind. – March 14, 2025 – CenterPoint Energy remains focused on preparedness as severe weather is forecasted to impact southwestern Indiana later this evening. According to the latest updates from the National Weather Service, strong wind gusts of up to 40 to 50 mph are expected this afternoon and this evening, with higher gusts possible. A line of severe thunderstorms is expected to develop later tonight, bringing the potential for damaging winds, large hail and the possibility of an isolated tornado. Additional storms could develop on Saturday with the potential for heavy rainfall in some areas.  

CenterPoint's continued storm preparation efforts
With the potential for severe weather in the forecast, CenterPoint is continuing to take proactive steps to prepare for possible impacts:

  • Activating additional frontline electric crews: Readied additional local full-time and contract frontline workers to help with the storm response.
  • Pre-staging additional material and equipment: Operations team has prepared additional inventory for deployment in the event of damage to poles and other equipment.
  • Sharing customer communications: Sharing safety and preparedness actions with CenterPoint customers across social media and other platforms to help keep customers informed and prepared.
  • Preparing to conduct patrols and assess damage: Once storms exit the area and it's safe to do so, CenterPoint crews will be deployed across its service territory to assess damage.

“Our crews will be staged and prepared to respond safely and efficiently should outages occur," said Shane Bradford, CenterPoint's Vice President, Indiana Electric. “We are taking the necessary precautions and closely monitoring the evolving conditions to be ready to support our southwestern Indiana customers and communities."

Understanding power restoration and potential repairs
As part of its proactive communication ahead of the storm, CenterPoint is reminding customers how power restoration is prioritized in the event of service interruptions due to severe weather. Restoration efforts begin with critical infrastructure, followed by repairs that restore service to the greatest number of customers before addressing individual outages.

Safety and preparedness tips
CenterPoint encourages customers to take steps to prepare for severe weather:

  • Stay informed: Monitor local weather updates and alerts from the National Weather Service. Follow CenterPoint on Facebook and X (formerly Twitter) for updates.
  • Downed power line safety: Stay at least 35 feet away from downed power lines and report them by calling 800-227-1376.
  • Prepare an emergency kit: Keep flashlights, batteries, water, medications and a battery-powered phone charger ready.

Electric customers encouraged to enroll in Power Alert Service ®
Customers are encouraged to enroll in Power Alert Service® to receive outage details, estimated restoration times, as available or determined, and customer-specific restoration updates in the event of severe weather. With the option to receive updates via phone call, text or email, Power Alert Service® helps keep customers informed of restoration progress during an outage event.

Customers can get storm-related electric, natural gas and flooding safety tips at CenterPointEnergy.com/StormCenter.​