CenterPoint Energy provides update on severe winter weather restoration efforts
2021-02-19T06:00:00Z

​Houston – Feb. 19, 2021 – CenterPoint Energy provided an update on its severe winter weather restoration efforts:

At the peak of this event, approximately 1.4 million total customers were impacted by the severe winter weather event across CenterPoint Energy's service territory. As of 8:30 a.m. CT, approximately 1.39 million customers have been restored. More than 99% of CenterPoint Energy's customers currently have electric service, with less than 7,000 customers to be restored.

  • Nearly all electric outages restored overnight
  • Isolated outages expected to be restored by the end of the day; some outages may be attributable to routine service issues; company will work to address all outages as safely and quickly as possible
  • Company to send Electric mutual assistance resources to support restoration efforts in other areas of Texas impacted by severe winter weather
  • Natural gas supply continues to be reliable and stable

"We appreciate our customers' patience and will continue to work hard to restore service as safely and quickly as possible," said Kenny Mercado, CenterPoint Energy's Executive Vice President, Electric Utility. "From elected officials and first responders, to community members who volunteered their time, we would also like to recognize the countless people who have answered the call during our area's time of need. CenterPoint Energy's employees will continue to work around the clock to serve our customers. It is a privilege to work with such a dedicated team."

CenterPoint Energy's customer outage numbers will continue to stabilize as the company works diligently and focuses on the remaining isolated outages, which in some cases can be attributed to damaged equipment from the severe winter weather event. The majority of these outages are expected to be restored by the end of the day. In other instances, outages may be attributed to routine service issues that occur on CenterPoint Energy's system. The company will also be focused on addressing these outages as safely and quickly as possible.

The company also reminded customers to remain prepared for the potential for additional outages if CenterPoint Energy is once again directed by the Electric Reliability Council of Texas (ERCOT) to reduce electricity on its system due to issues with generation capacity. CenterPoint Energy does not generate its own power, and outages due to the lack of generation availability are out of the company's control.

Mercado added, "To help those in neighboring service territories in need, we will send our mutual assistance resources to support electric restoration efforts in other areas of the state impacted by the severe winter weather. As Texans, we want to do our part to help our fellow Texans."

CenterPoint Energy also said that its natural gas supply continues to remain reliable and stable.

"Having experienced another night of freezing temperatures across our eight-state service territory, we are proud to have maintained our ability to supply natural gas to our customers," said Scott Doyle, CenterPoint Energy's Executive Vice President, Natural Gas. "We thank our customers and others for answering the call to conserve, and continue to encourage them to do so, while being aware of natural gas safety measures as customers return to their homes and may be making repairs."

If customers smell the "rotten egg" odor of natural gas, they should immediately leave on foot, go to a safe location and call both 911 and CenterPoint Energy. Customers are asked to be mindful of natural gas pipes inside and outside their homes if they need to make any repairs as a result of ruptured water lines.

Customers should visit https://www.texas811.org/ to educate themselves on safe digging practices and the importance of calling 811 to have utility lines marked prior to any digging activity.

CenterPoint Energy will continue to update customers through local media outlets, its website centerpointenergy.com and its social media channels, Twitter (@CNPalerts) and Facebook.

 Recent News

 

 
CenterPoint Energy Launches “Hurricane Safety and Preparedness Week” to Highlight Importance of Emergency Preparedness

Week-long safety and preparedness effort will highlight increased training efforts, enhanced weather detection abilities, regular communication with government officials and resources available for customers 

 Join the over 90% of CenterPoint customers who are enrolled in Power Alert Service® to stay informed and learn of outages and other vital information during emergencies

HOUSTON — August 18, 2026 — Today, CenterPoint Energy launched its “Hurricane Safety and Preparedness Week" to emphasize the importance of staying prepared throughout the next two months when hurricanes and storms are more likely. As part of this safety campaign, CenterPoint will highlight its ongoing preparedness efforts, including the historic action it has taken to strengthen grid resiliency year-round and minimize outages for its customers. Just as CenterPoint prepares for peak hurricane season, customers are encouraged to prepare too.

“Preparing for hurricanes and severe weather is a year-round priority for all of us at CenterPoint, and with peak hurricane season underway, we are determined to remain ready to support our customers throughout the coming months. We remain laser focused on minimizing the impact of extreme weather on our customers and keeping them informed before, during and after any storms," said Ed De Varona, Senior Vice President of CenterPoint Energy's Electric Business.

Starting today, CenterPoint's “Hurricane Safety and Preparedness Week" campaign will include multiple communications, including social media posts and an email to customers and stakeholders to raise awareness of the actions CenterPoint is taking to stay ready to respond to storms, and how customers can stay safe and prepared at home.

CenterPoint Energy's Hurricane Preparedness Key Actions
CenterPoint Energy has taken extensive steps to prepare for hurricane season and best serve customers across the Greater Houston area, including:

  • Expansive Emergency Training: Completed 25,000+ hours of important FEMA preparedness and response trainings across 800+ employees to maintain readiness.
  • Increased Mutual Aid Resources: Increased the number of frontline workers available to support storm response efforts by up to 20 times the normal workforce, to help restore customers as quickly and safely as possible.
  • Better Damage Assessment Model: Improved the damage assessment process to help identify damage to the grid faster and accelerate power restoration efforts.
  • Stronger Weather Detection: Installed 150 weather stations to improve situational awareness and storm preparedness.
  • New Emergency Operations Center (EOC): Opened a state-of-the-art EOC in accordance with FEMA standards to ensure effective coordination and response with emergency partners and faster restorations for customers.
  • Coordinating with government officials: Providing regular updates to federal, state, county and city officials regarding preparedness activities.
  • Communicating proactively with customers: Providing safety and preparedness information to customers via email, phone and text, across social media platforms and other channels to keep customers informed and prepared.

Actions Customers Can Take to Prepare and Get Up-To-Date Information

  • Sign Up for Power Alert Service® to stay informed, learn of outages and other vital information during emergencies. Customers will receive important updates about gas and electric service via phone call, text or email, including outage details and estimated restoration times.
  • Create a Safety Plan: CenterPoint Energy urges customers to put their safety first and prepare in advance for hurricanes by having a safety plan ready, especially for those who require electricity for life-sustaining equipment or medical needs.
  • Stay Up to Date on Local Outages with CenterPoint Energy's cloud-based Outage Tracker, available in English and Spanish, which shows outages and restoration times by county, city and zip code.
  • Visit CenterPointEnergy.com/ActionCenter for additional preparedness and safety resources.

About CenterPoint Energy, Inc.
As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Minnesota, Ohio and Texas. As of June 30, 2026, the company owned approximately $48.3 billion in assets. With approximately 8,800 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com

CenterPoint Energy Foundation Donates $25,000 to Hamilton County Community Foundation to Aid Flood Recovery Efforts

Donation supports long-term recovery for Hoosier families in Hamilton County

INDIANAPOLIS – Aug. 18, 2026 – To help support families and individuals impacted by the recent flooding in central Indiana, the CenterPoint Energy Foundation announced a $25,000 donation to the Hamilton County Community Foundation's Flood Relief Fund.

“All of us at CenterPoint Energy are committed to supporting the Hoosier families and communities we're privileged to serve, and we are proud to help the Hamilton County Community Foundation in their recovery efforts," said Mike Roeder, President of CenterPoint Energy Indiana.

Hamilton County Community Foundation established the Flood Relief Fund to support long-term recovery for residents in Hamilton County, where CenterPoint delivers natural gas service to Hoosier customers. According to the organization, 100% of every gift to the fund will be used to aid local residents and families with long-term recovery. The CenterPoint Energy Foundation's contribution is  funded by CenterPoint Energy shareholders and its giving has no impact on customer rates.

How to help, and how to find help
Donations can be made at hamiltoncountycf.org/donate/.

Hoosiers who need assistance can call 211, a statewide resource that helps connect individuals and families with essential community services, including housing, food, utility assistance and health care.

CenterPoint Energy Foundation donates $10,000 to Heart of Indiana United Way to aid flood recovery efforts

​Donation supports long-term recovery for Hoosier families across Delaware, Fayette, Henry, Madison and Randolph counties

INDIANAPOLIS – Aug. 14, 2026 – To help support families and individuals impacted by the recent flooding that brought more than 11 inches of rain to east central Indiana, the CenterPoint Energy Foundation announced a $10,000 donation to the Heart of Indiana United Way's Flood Recovery Fund. CenterPoint has maintained a strong on-going relationship with Heart of Indiana United Way for more than 15 years.

“All of us at CenterPoint Energy are committed to supporting our Hoosier families and communities we serve, and we are proud to help the Heart of Indiana United Way in their recovery efforts," said Mike Roeder, President of CenterPoint Energy Indiana.

Heart of Indiana United Way established the Flood Recovery Fund to support long-term recovery for residents of Delaware, Fayette, Henry, Madison and Randolph counties, communities where CenterPoint delivers natural gas service to Hoosier customers. According to the organization, 100% of every gift to the fund will be used to aid local residents and families with long-term recovery. The assistance is also funded by CenterPoint Energy shareholders and its giving has no impact on customer rates.

How to help, and how to find help
Donations can be made at fundraise.givesmart.com/f/4p2t/n. Heart of Indiana United Way serves Delaware, Fayette, Henry, Madison and Randolph counties.

Hoosiers who need assistance can call 211, a statewide resource that helps connect individuals and families with essential community services, including housing, food, utility assistance and health care.

National 811 Day: CenterPoint Energy Reminds Nearly Two Million Texas Customers to Always Contact 811 Before Any Digging Projects

​​The free 811 national service is an essential safety step to help keep customers, workers, businesses safe and prevent damage to underground natural gas and electric lines 

HOUSTON – Aug. 11, 2026 – Today, on National 811 Day, CenterPoint Energy is reminding its approximately two million customers in Texas to always contact 811 a few business days before starting any outdoor digging project, big or small. Contacting the 811 national service is free, and is an essential safety step customers, businesses and contractors can – and must - take to prevent service interruptions and avoid potentially life-threatening damage to underground utility lines. In 2026 so far, approximately 3,500 damages have been caused to CenterPoint natural gas lines because digging occurred without underground utility lines being located and marked.

“Contacting 811 is about your safety, and the safety of the community. Whether you're planting a tree, building a fence or taking on another outdoor project, starting with 811 is one of the simplest steps you can take to keep your family, home, and neighbors safe. It is a free service and takes just a few minutes to request that underground utility lines are located and marked. Please always remember, before every digging project, know what's below and contact 811," said Vince Gaeto, Senior Vice President, Natural Gas Business at CenterPoint.

National 811 Day: Simple safety steps

Safe digging practices are essential and help prevent damage to underground natural gas, electric, communications, water and sewer lines and are required by state law. Digging without knowing the approximate location of underground utilities can result in serious injury, as well as service disruptions, fines and costly repairs. 

To prevent damage and stay safe, CenterPoint urges everyone to:

  • Plan ahead and call 811 or visit Texas811.org a few business days before starting work.
  • Confirm all utility lines are marked before beginning work.
  • Adjust project locations, as needed, to maintain a safe distance from utility lines.
  • Confirm hired contractors have contacted 811 before their work.
  • Complete digging within the timeframe required by state law. If work cannot be completed in that time, contact 811 again before continuing.  

Important Safety Reminder: Planting the right tree in the right place
In addition to urging customers to contact 811 before digging, CenterPoint Energy also requests that residents look up before planting a tree to ensure they are planted a safe distance from power lines. Residents can use this guide to learn more about safe planting distances based on the estimated mature height of the tree. Finally, CenterPoint Energy reminds residents to never attempt to trim trees near power lines and to call its forestry team at 800-332-7143 to request an inspection.

What to do if a natural gas line is struck
If a natural gas line is struck outside of a home or business, customers should:

  • Leave the area immediately on foot. Do not attempt to restart or move powered equipment or use your mobile device or any other item that could cause a spark.
  • Go to a safe location, then call 911 and CenterPoint.
  • Remain in a safe area until directed by emergency personnel to do otherwise.
  • Leave all repairs to a trained technician. 

Visit 811BeforeYouDig.com for more information about 811. To learn more about natural gas safety, visit CenterPointEnergy.com/Safety.   

Soundbites on the importance of 811 Day, along with b-roll footage and photos of CenterPoint employees marking underground utilities, can be found here: CNP Digital Asset Mgmt

About CenterPoint Energy, Inc.
 As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Minnesota, Ohio and Texas. As of June 30, 2026, the company owned approximately $48.3 billion in assets. With approximately 8,800 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com

National 811 Day: CenterPoint Energy Reminds Nearly 950,000 Minnesota Natural Gas Customers to Always Contact 811 Before Any Digging Projects

​The free 811 national service is an essential safety step to help keep customers, workers, businesses safe and prevent damage to underground natural gas and electric lines 

MINNEAPOLIS – Aug. 11, 2026 – Today, on National 811 Day, CenterPoint Energy is reminding its approximately 950,000 natural gas customers in Minnesota to always contact 811 a few business days before starting any outdoor digging project, big or small. Contacting the 811 national service is free, and is an essential safety step customers, businesses and contractors can – and must - take to prevent service interruptions and avoid potentially life-threatening damage to underground utility lines. In 2026 so far, approximately 3,500 damages have been caused to CenterPoint natural gas lines because digging occurred without underground utility lines being located and marked.

“Contacting 811 is about your safety, and the safety of the community. Whether you're planting a tree, building a fence or taking on another outdoor project, starting with 811 is one of the simplest steps you can take to keep your family, home, and neighbors safe. It is a free service and takes just a few minutes to request that underground utility lines are located and marked. Please always remember, before every digging project, know what's below and contact 811," said Vince Gaeto, Senior Vice President, Natural Gas Business at CenterPoint.

National 811 Day: Simple safety steps

Safe digging practices are essential and help prevent damage to underground natural gas, electric, communications, water and sewer lines and are required by state law. Digging without knowing the approximate location of underground utilities can result in serious injury, as well as service disruptions, fines and costly repairs.

To prevent damage and stay safe, CenterPoint urges everyone to:

  • Plan ahead and call 811 or visit GopherStateOneCall.org a few business days before starting work.
  • Confirm all utility lines are marked before beginning work.
  • Adjust project locations, as needed, to maintain a safe distance from utility lines.
  • Confirm hired contractors have contacted 811 before their work.
  • Complete digging within the timeframe required by state law. If work cannot be completed in that time, contact 811 again before continuing.  

What to do if a natural gas line is struck
If a natural gas line is struck outside of a home or business, customers should:

  • Leave the area immediately on foot. Do not attempt to restart or move powered equipment or use your mobile device or any other item that could cause a spark.
  • Go to a safe location, then call 911 and CenterPoint.
  • Remain in a safe area until directed by emergency personnel to do otherwise.
  • Leave all repairs to a trained technician. ​

Visit 811BeforeYouDig.com for more information about 811. To learn more about natural gas safety, visit CenterPointEnergy.com/Safety.   

Soundbites on the importance of 811 Day, along with b-roll footage and photos of CenterPoint employees marking underground utilities, can be found here: CNP Digital Asset Mgmt

About CenterPoint Energy, Inc.
As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Minnesota, Ohio and Texas. As of June 30, 2026, the company owned approximately $48.3 billion in assets. With approximately 8,800 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com​