CenterPoint Energy remains committed to health and safety of customers, employees, contractors and communities
Company continues delivery of safe, reliable energy to customers
2020-03-16T05:00:00Z

Houston – March 16, 2020 – As a provider of essential energy services to customers across its footprint, CenterPoint Energy continues to monitor the impact of the Coronavirus (COVID-19). During this time, the company is reassuring its customers that comprehensive plans and processes are in place to help ensure safe, reliable energy delivery to electricity customers across greater Houston and southwest Indiana, as well as to natural gas customers in Arkansas, Indiana, Louisiana, Minnesota, Mississippi, Ohio, Oklahoma and Texas.

"We are committed to the safety and well-being of our customers, employees, contractors and communities as the Coronavirus situation continues to evolve," said John W. Somerhalder II , interim president and chief executive officer of CenterPoint Energy. "CenterPoint Energy has activated its Pandemic Preparedness Plan and we continue to monitor updates and follow protocols from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and state and local officials. We are also working closely with all regulatory agencies, government entities and emergency management organizations across our service territory to help ensure uninterrupted electricity and natural gas service delivery to our customers."

CenterPoint Energy will support customers who may need payment assistance, arrangements or extensions during the Coronavirus situation. In addition, the company has temporarily suspended natural gas service disconnections for nonpayment. For customers in southwest Indiana, this includes the temporary suspension of electric service disconnections.

CenterPoint Energy has implemented additional measures to protect the safety and health of its customers, employees and contractors, as well as to prevent the spread of the Coronavirus. These safety measures include:

  • Equipping employees with hand sanitizer in their vehicles as well as latex gloves and shoe covers – in addition to standard protective equipment;
  • Directing field employees to attempt to resolve service issues without entering homes or businesses;
  • Following social distancing guidelines and wearing protective equipment if entering customers' homes and businesses to provide service;
  • Implementing a telework approach for employees who can perform their job responsibilities from home or a remote location;
  • Increasing cleaning and disinfecting frequency of facilities and vehicles;
  • Leveraging technology to minimize face-to-face contact and meetings;
  • Emphasizing good hygiene, including washing and sanitizing hands;
  • Requiring employees to stay home if they are feeling sick;
  • Suspending international air travel and non-essential domestic air travel; and
  • Minimizing contact with visitors and others at company facilities.

CenterPoint Energy continues to provide regular updates to its employees and has established a Coronavirus information page on the company's intranet site, with resources and current prevention recommendations from official sources, such as the CDC and WHO.

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CenterPoint Energy offers natural gas safety tips as impacts from Tropical Storm Beta extend into Louisiana

Houston – Sept. 21, 2020 – CenterPoint Energy urges customers to follow important natural gas safety tips as the effects of Tropical Storm Beta are expected to impact Louisiana beginning today. The company urges customers to keep important pre- and post-storm natural gas safety tips top of mind to stay safe.

Natural Gas Safety

  • Do not turn off your natural gas service at the meter in advance of the storm; doing so could allow water to enter the natural gas lines should flooding occur. If you wish to discontinue gas service, turn off the natural gas at each appliance.
  • Always be alert for the smell of natural gas. If you smell gas, leave the area immediately on foot and tell others to leave, too.
  • If you smell gas, do not turn the lights on or off, smoke, strike a match, use a cell phone or operate anything that might cause a spark, including a flashlight or a generator.
  • Do not attempt to turn natural gas valves on or off. Once safely away from the area, call 888-876-5786 and CenterPoint Energy will send a trained service technician.
  • If your home was flooded, call a licensed plumber or gas appliance technician to inspect your appliances and gas piping to make sure they are in good operating condition before calling CenterPoint Energy to reconnect service. This includes outdoor gas appliances including pool heaters, gas grills and gas lights.
  • Before cleaning debris, digging on your property or to locate underground natural gas lines and other underground utility lines, call 811, the nationwide Call Before You Dig number.
  • Be aware of where your natural gas meter is located. As debris is put out for heavy trash pickup, make sure it is placed away from the meter. In many areas the meter may be located near the curb. If debris is near a gas meter, the mechanized equipment used by trash collectors could pull up the meter, damaging it and causing a potentially hazardous situation. If this happens, leave the area immediately and call CenterPoint Energy at 888-876-5786.

In response to COVID-19, CenterPoint Energy implemented its Pandemic Preparedness Plan to help ensure safe, reliable delivery of energy and services to homes and businesses. To respond to the upcoming tropical systems, the company will continue to take the necessary steps to protect the safety and well-being of customers, employees, contractors and communities.

No two storms are alike and, as was the case with Hurricane Harvey, flooding can have a significant impact on natural gas operations. For information on natural gas safety, and other resources, visit CenterPointEnergy.com/StormCenter.

CenterPoint Energy urges customers to be prepared for potential impacts as Tropical Storm Beta heads toward the Gulf Coast

Houston – Sept. 20, 2020 – CenterPoint Energy has been closely monitoring forecasts and preparing for potential impacts from Tropical Storm Beta, which is expected to make landfall tomorrow over the Texas Coast and track across southeast Texas over the next several days. Due to the storm, the company anticipates isolated and some possibly extended outages. CenterPoint Energy encourages customers to have a plan in place, particularly if they depend on electricity for life-sustaining equipment.

Heavy rainfall is the primary concern for this storm. CenterPoint Energy crews are prepared to respond as soon as it is safe to do so and will be working to restore power safely and efficiently.

In response to COVID-19, CenterPoint Energy implemented its Pandemic Preparedness Plan to help ensure safe, reliable delivery of energy and services to homes and businesses. In the event of a storm, the company will continue to take the necessary steps to protect the safety and well-being of customers, employees, contractors and communities.

The company urges customers to follow important pre-and post-storm electric and natural gas safety tips.

Electric

  • Stay 10 feet away from downed power lines. Be especially mindful of downed lines that could be hidden in flood waters and treat all downed lines as if they are energized. 
  • If you experience flooding and water has risen above the electrical outlets in your home, contact a licensed electrician before turning on the main circuit breaker or trying to restore power. 
  • All electrical appliances and electronic equipment that have been submerged in water need to dry thoroughly for at least one week. Then, have them checked by a qualified repair person before turning them on. Attempting to repair a flood-damaged appliance could result in electrical shock or death. Attempting to restart it could result in further damage and costly repairs.
  • If the outside unit of an air conditioning system has been under water, mud and water may have accumulated in the controls. Have the unit checked by a qualified air conditioning technician.

Natural Gas

  • Do not turn off your natural gas service at the meter; doing so could allow water to enter the natural gas lines. Instead, turn off the natural gas at each appliance only if you choose to do so.
  • Be alert for the smell of natural gas. If you smell gas, leave the area immediately on foot and tell others to leave, too.
  • If you smell gas, do not turn the lights on or off, smoke, strike a match, use a cell phone or operate anything that might cause a spark, including a flashlight or a generator.
  • Do not attempt to turn natural gas valves on or off. Once safely away from the area, call 888-876-5786 and CenterPoint Energy will send a trained service technician.
  • If your home was flooded, call a licensed plumber or natural gas appliance technician to inspect your appliances and natural gas piping to make sure they are in good operating condition before calling CenterPoint Energy to reconnect service. This includes outdoor natural gas appliances including pool heaters, gas grills and gas lights.
  • Before cleaning debris or digging on your property to locate underground natural gas lines and other underground utility lines, call 811, the nationwide Call Before You Dig number.
  • Be aware of where your natural gas meter is located. As debris is put out for heavy trash pickup, make sure it is placed away from the meter. In many areas the meter may be located near the curb. If debris is near a gas meter, the mechanized equipment used by trash collectors could pull up the meter, damaging it and causing a potentially hazardous situation. If this happens, leave the area immediately and call CenterPoint Energy at 888-876-5786.

For the latest information on electric power outages:
·       Sign up for Power Alert Service for information on individual outages;
·       Follow @cnpalerts and visit Outage Tracker for general outage locations; and
·       Visit CenterPointEnergy.com/StormCenter for electric and natural gas safety tips and other resources.


CenterPoint Energy urges customers to be prepared for potential impacts as Tropical Storm Beta heads toward the Gulf Coast

Houston – Sept. 20, 2020 – CenterPoint Energy has been closely monitoring forecasts and preparing for potential impacts from Tropical Storm Beta, which is expected to make landfall tomorrow over the Texas Coast and track across southeast Texas over the next several days. Heavy rainfall is the primary concern for this storm. CenterPoint Energy crews are prepared to respond as soon as it is safe to do so and will be working to restore natural gas service safely and efficiently.

The company urges customers to follow important pre-and post-storm natural gas safety tips:

  • Do not turn off your natural gas service at the meter; doing so could allow water to enter the natural gas lines. Instead, turn off the natural gas at each appliance only if you choose to do so.
  • Be alert for the smell of natural gas. If you smell gas, leave the area immediately on foot and tell others to leave, too.
  • If you smell gas, do not turn the lights on or off, smoke, strike a match, use a cell phone or operate anything that might cause a spark, including a flashlight or a generator.
  • Do not attempt to turn natural gas valves on or off. Once safely away from the area, call 888-876-5786 and CenterPoint Energy will send a trained service technician.
  • If your home was flooded, call a licensed plumber or natural gas appliance technician to inspect your appliances and natural gas piping to make sure they are in good operating condition before calling CenterPoint Energy to reconnect service. This includes outdoor natural gas appliances including pool heaters, gas grills and gas lights.
  • Before cleaning debris or digging on your property to locate underground natural gas lines and other underground utility lines, call 811, the nationwide Call Before You Dig number.
  • Be aware of where your natural gas meter is located. As debris is put out for heavy trash pickup, make sure it is placed away from the meter. In many areas the meter may be located near the curb. If debris is near a gas meter, the mechanized equipment used by trash collectors could pull up the meter, damaging it and causing a potentially hazardous situation. If this happens, leave the area immediately and call CenterPoint Energy at 888-876-5786.

In response to COVID-19, CenterPoint Energy implemented its Pandemic Preparedness Plan to help ensure safe, reliable delivery of energy and services to homes and businesses. In the event of a storm, the company will continue to take the necessary steps to protect the safety and well-being of customers, employees, contractors and communities.

For more information and resources, visit CenterPointEnergy.com/StormCenter .

CenterPoint Energy crews depart for Florida to support power restoration efforts following Hurricane Sally

Houston – Sept. 18, 2020 – This morning, CenterPoint Energy deployed nearly 70 linemen and support personnel from Houston to assist with power restoration efforts in Pensacola, Florida due to Hurricane Sally's extensive damage.

"Our linemen are skilled to perform in any type of conditions, just like they do for our customers at home," said Ed Scott, director of Distribution Operations for CenterPoint Energy. "We are fully committed to restoring power to affected customers as safely and quickly as possible."

CenterPoint Energy crews will begin working 16-hour shifts after the safety and onboarding process is complete and will continue to take the necessary steps to protect the safety and well-being of customers, employees, contractors and communities during the COVID-19 pandemic.

CenterPoint Energy is part of electric utility mutual assistance programs that provide access to thousands of linemen and tree trimmers from around the country to lend a hand during widespread power outage emergencies. Coming to the aid of other utilities is nothing new to CenterPoint Energy employees. Over the years, crews have responded and restored power to hundreds of thousands of customers throughout the country who have been left in the dark following hurricanes, ice storms, tornadoes and severe thunderstorms.

For updates, follow CenterPoint Energy on Twitter: @CNPAlerts and Facebook: Facebook.com/CenterPointEnergy.

CenterPoint Energy offers natural gas safety tips as Hurricane Laura restoration efforts continue

Houston – Sept. 17, 2020 – CenterPoint Energy urges customers to follow important natural gas safety tips as restoration efforts continue after Hurricane Laura. Following these tips will help customers avoid natural gas leaks and service disruptions.

  • Before cleaning debris, digging on your property or to locate underground natural gas lines and other underground utility lines, call 811, the nationwide Call Before You Dig number.
  • Be aware of where your natural gas meter is located. As debris is put out for heavy trash pickup, make sure it is placed away from the meter. In many areas the meter may be located near the curb. If debris is near a gas meter, the mechanized equipment used by trash collectors could pull up the meter, damaging it and causing a potentially hazardous situation. If this happens, leave the area immediately and call CenterPoint Energy at 888-876-5786.
  • Be alert for the smell of natural gas. If you smell gas, leave the area immediately on foot and tell others to leave, too.
  • If you smell gas, do not turn the lights on or off, smoke, strike a match, use a cell phone or operate anything that might cause a spark, including a flashlight or a generator.
  • Do not attempt to turn natural gas valves on or off. Once safely away from the area, call 888-876-5786 and CenterPoint Energy will send a trained service technician.
  • If your home was flooded, call a licensed plumber or gas appliance technician to inspect your appliances and gas piping to make sure they are in good operating condition before calling CenterPoint Energy to reconnect service. This includes outdoor gas appliances including pool heaters, gas grills and gas lights.