http://authoring.mycenterpointenergy.com/en-us/Lists/News List/DispForm.aspx?ID=1756
CenterPoint Energy provides update on restoration efforts

Houston – May 22, 2024 – CenterPoint Energy today reported on its ongoing efforts to restore service to its customers and support Houston and surrounding communities following the devastating May 16 storm.

  • 97% of customers impacted by severe storm restored
  • Company stays laser-focused on returning service to remaining customers
  • CenterPoint committed to helping neighbors in need​​

As of 9:30 p.m. CT, the company has restored 97% or more than 890,000 customers impacted by the May 16 severe storm across its service territory, which represents 99% of all customers. Any remaining outages after this evening will be predominantly isolated instances in certain locations where there is substantial damage or where customers are unable to receive power. CenterPoint has and will continue to have the workers and resources needed to address these remaining outages as safely and quickly as possible.

In some cases, new outages may be attributable to service issues that periodically occur on CenterPoint's system and are unrelated to the May 16 weather event, such as a vehicle accident resulting in a downed pole and wires. In the past 24 hours, CenterPoint has experienced more than 5,000 customer outages associated with these types of incidents, which were not related to the storm and add to the company's overall outage count on its website. Crews are also addressing these outages.

“We believe it is a privilege to serve our customers and communities," said Lynnae Wilson, Senior Vice President, Electric Business. “That is why we are so committed to working around-the-clock to get the lights and air conditioning back on for customers who have had to endure six difficult days without power, and we will not stop until every last customer is restored."

To help its neighbors in their time of need following the storm, CenterPoint has supported meal service distribution and donated approximately 20 tons of ice and 20,000 bottles of water to nonprofit organizations, low-income senior citizen facilities and schools.

“As our communities have shown many times before following natural disasters, the response from Houstonians and others in the wake of the devastating May 16 storm has been nothing short of extraordinary," Wilson said.

CenterPoint reminds customers to remain safe and:  

  • Stay at least 35 feet away from downed power lines and damaged utility equipment. Be especially mindful of downed lines that could be hidden and treat all downed lines as if they are energized. 
  • Be cautious around work crews and give them plenty of room to safely assess damage and make repairs. 
  • Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly. 
  • Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines, potentially endangering CenterPoint workers, mutual assistance workers or members of the public. 

For the latest information on power outages:   


2024-05-22T05:00:00Z
http://authoring.mycenterpointenergy.com/en-us/Lists/News List/DispForm.aspx?ID=1755
CenterPoint Energy nearing completion of customer restorations

​​Houston – May 22, 2024 – CenterPoint Energy today reported that it continues to make steady progress on its restoration efforts, with more than 850,000 customers impacted by last week's devastating storm restored as of noon CT.  

  • Company remains on track to be substantially complete with storm-related outages this evening  
  • More than 7,000 workers continue dedicated restoration efforts with concentration on hardest-hit areas and neighborhoods 
  • Company will be laser-focused on addressing remaining outages  ​​

The company said that it is nearing completion of restoration of customers impacted from the severe weather event and any remaining outages after Wednesday evening will be predominantly isolated instances in certain locations where there is substantial damage or where customers are unable to receive power due to severe home damage or damage to customer-owned equipment, such as weatherheads. CenterPoint expects some isolated outages to extend into the weekend. 

"We thank our customers for their continued patience and understanding during a very challenging time," said Lynnae Wilson, Senior Vice President, Electric Business. “Our crews will be laser-focused and work around-the-clock to restore power to every last customer." 

In some cases, outages may be attributable to routine service issues that periodically occur on CenterPoint's system, and our crews are also addressing those outages as safely and quickly as possible. 

 CenterPoint Energy reminds customers to remain safe and: 

  • Stay at least 35 feet away from downed power lines and damaged utility equipment. Be especially mindful of downed lines that could be hidden and treat all downed lines as if they are energized. 
  • Be cautious around work crews and give them plenty of room to safely assess damages and make repairs. 
  • Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly. 
  • Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines, potentially endangering CenterPoint Energy workers, mutual assistance workers or members of the public. 

For the latest information on power outages:  


2024-05-22T05:00:00Z
http://authoring.mycenterpointenergy.com/en-us/Lists/News List/DispForm.aspx?ID=1754
CenterPoint Energy surpasses today’s goal by restoring more than 90% of customers impacted by last week’s storm

HoustonMay 21, 2024 – As of 9 p.m. CT, CenterPoint Energy has restored more than 840,000 or 90% of customers who were impacted by last week's sudden and destructive severe weather, which included Category 2 Hurricane-like winds and tornadoes that quickly struck its service territory.

  • More than 840,000 customers restored through day five
  • Company remains on track to be substantially complete with storm-related outages by tomorrow evening
  • 7,000-strong workforce continues to make steady progress, while tackling hardest-hit areas​

The company remains on track to be substantially complete with its restoration efforts by tomorrow evening. The remaining outages will be predominantly isolated instances in certain locations where there is substantial damage or where customers are unable to receive power due to severe home damage or damage to customer-owned equipment, such as weatherheads. CenterPoint expects some isolated outages to extend into the weekend.

In some cases, outages may be attributable to routine service issues that periodically occur on CenterPoint's system. Upon substantial completion of restoration, the company's internal, contract and mutual assistance crews will focus on addressing these remaining outages as safely and quickly as possible.

 CenterPoint Energy reminds customers to remain safe and:

  • Stay at least 35 feet away from downed power lines and damaged utility equipment. Be especially mindful of downed lines that could be hidden and treat all downed lines as if they are energized.
  • Be cautious around work crews and give them plenty of room to safely assess damages and make repairs.
  • Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly.
  • Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines, potentially endangering CenterPoint Energy workers, mutual assistance workers or members of the public.

For the latest information on power outages:


2024-05-21T05:00:00Z
http://authoring.mycenterpointenergy.com/en-us/Lists/News List/DispForm.aspx?ID=1753
CenterPoint Energy restores more than 800,000 customers impacted by last week’s storm

HoustonMay 21, 2024 – As of 6 p.m. CT, CenterPoint Energy has restored more than 800,000 customers who were impacted by last week's sudden and destructive severe weather, which included Category 2 Hurricane-like winds and tornadoes that quickly struck its service territory.

  • Company remains on track to be substantially complete with storm-related outages by tomorrow evening
  • CenterPoint expects some isolated outages to extend into the weekend in certain locations where there is substantial damage or due to issues with customer-owned equipment, such as weatherheads; company will remain laser focused on full restoration
  • Some outages are attributable to routine service issues that periodically occur on CenterPoint's system

The company remains on track to be substantially complete with its restoration efforts by tomorrow evening. The remaining outages will be predominantly isolated instances in certain locations where there is substantial damage or where customers are unable to receive power due to severe home damage or damage to customer-owned equipment, such as weatherheads. In some cases, outages may be attributable to routine service issues that periodically occur on CenterPoint's system. Upon substantial completion of restoration, the company's full complement of internal, contract and mutual assistance crews will focus on addressing these remaining outages as safely and quickly as possible.

“While we take pride in our crews' ability to restore power to more than 800,000 impacted customers​​​​​ in five days, our work is not done until all of our restorations are safely completed," said Lynnae Wilson, Senior Vice President, Electric Business. “We will have our crews laser-focused on addressing the isolated outages. In some of the hardest-hit areas, restoration efforts will extend into the weekend. We will continue to work well beyond Wednesday to replace temporary repairs with permanent infrastructure."

CenterPoint Energy reminds customers to remain safe and:

  • Stay at least 35 feet away from downed power lines and damaged utility equipment. Be especially mindful of downed lines that could be hidden and treat all downed lines as if they are energized.
  • Be cautious around work crews and give them plenty of room to safely assess damages and make repairs.
  • Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly.
  • Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines, potentially endangering CenterPoint Energy workers, mutual assistance workers or members of the public.

For the latest information on power outages:


2024-05-21T05:00:00Z
http://authoring.mycenterpointenergy.com/en-us/Lists/News List/DispForm.aspx?ID=1752
CenterPoint Energy assures customers it is aware of and closely monitoring the status of outages to support full restoration

HoustonMay 21, 2024 – CenterPoint Energy today assured its customers that from the moment severe weather struck its Greater Houston service area on May 16, the company has been aware of and closely monitoring the status of outages, including which customers are out and for how long. In an effort to keep its customers continuously updated, CenterPoint has provided access to tools and channels capturing essential outage data, with the goal of keeping the majority of its customers informed.

  • Interactive map on website provides accurate outage and restoration information for majority of customers
  • Some inaccuracies may exist at the individual customer level, but company has been tracking customer outages and working to restore customers safely and quickly
  • Company surpasses 775,000 customer restorations; on track to be substantially complete with restoration of outages by tomorrow evening ​​

CenterPoint posted an interactive map on its website to provide outage information and restoration expectations to its customers. While the website provides accurate information for a majority of the company's customers, there may be some inaccuracies at the individual address level where the customer is shown as being restored even though they are without power. Even if the interactive map shows an address or area as being restored and the customer has not yet received power, CenterPoint is aware of this outage. Please rest assured that the company is working to restore service as safely and quickly as possible to all customers without service.

“Given the magnitude of outages associated with this severe weather event, we wanted to provide our customers with as much information about their outage and restoration time as possible," said Lynnae Wilson, Senior Vice President, Electric Business. “We apologize for any confusion our outage information may have caused for those customers who continue to be out and are not reflected on our map."  

Although 85% of customers impacted from this event and 95% of all customers on CenterPoint's system now have service, restoration continues for the 140,000 customers who are currently without power due to the storm. The company expects to be substantially complete by tomorrow evening. CenterPoint continues to work safely and urgently, but crews are encountering areas of significant system damage and large downed trees accompanied by difficult restorations. These locations include, but are not limited to, parts of Bellaire, Spring Branch, the Heights, Lazybrook/Timbergrove around Cottage Grove.

“While we have made good progress, we will not be satisfied until every last storm-impacted customer has their service safely restored," Wilson added.

The company shared the reasons why some customers may have their power restored, while others nearby are still without power. One common reason is a situation known as a “nested outage." This occurs when, even after fixing the main issue, smaller problems still cause outages in specific areas. These secondary issues can arise from unseen damage or overloaded systems.

Another reason could be that customers on the same street might be on different electrical circuits. Customers on different circuits can experience varied restoration times because each circuit may have different levels of damage or may be repaired in a different sequence. This means that while one circuit is fully restored, another might still be undergoing repairs. They may also be impacted by a more localized issue, such as damage to fuses, transformers, meters, electric lines or other electric infrastructure.

As CenterPoint moves further into the restoration process, it is important that customers check for damage to their equipment to ensure that they are able to receive service as soon as the system is energized. This will prevent further delays to restoration. Specifically, customers should check their weatherhead, the point where power enters the home through an electric service drop, which is often a pipe located on the side of the residence or building.

If the weatherhead is damaged, we cannot safely restore service to the home until a licensed electrician has made the necessary repairs.  Customers who are served by an underground service will not have a weatherhead, but there may still be damage to their equipment that could require servicing.

CenterPoint Energy reminds customers to remain safe and:

  • Stay at least 35 feet away from downed power lines and damaged utility equipment. Be especially mindful of downed lines that could be hidden and treat all downed lines as if they are energized.
  • Be cautious around work crews and give them plenty of room to safely assess damages and make repairs.
  • Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly.
  • Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines, potentially endangering CenterPoint Energy workers, mutual assistance workers or members of the public.

For the latest information on power outages:


2024-05-21T05:00:00Z
http://authoring.mycenterpointenergy.com/en-us/Lists/News List/DispForm.aspx?ID=1751
CenterPoint Energy provides restoration update

HoustonMay 20, 2024 – As of 9 p.m. CT, CenterPoint Energy has restored approximately 210,000 customers in the past 24 hours as restoration efforts continue. More than 770,000 customers, or approximately 85% of customers who were impacted, have been restored since Category 2 hurricane-like winds and tornadoes impacted the Greater Houston area on May 16.

  • Company restores approximately 85% of those impacted by last week's severe weather event
  • Restoration efforts continue on the most difficult outages; company expects approximately 90% of customer outages restored by Tuesday
  • CenterPoint remains on target to substantially complete restorations by Wednesday evening
  • Houston Permitting Center provides fast-track process for restoration of customer-owned equipment ​​​

CenterPoint expects approximately 90% of customer outages to be restored by Tuesday evening. The company remains on track to be substantially complete with restoring the remaining 150,000 customers without power by Wednesday evening, even with the most difficult outages left to restore.

“While the efforts by our crews have resulted in steady progress on our restoration goals, we know there is still a lot of hard work ahead to restore our customers still impacted by last Thursday's storm," said Lynnae Wilson, Senior Vice President, Electric Business. “To this end, we continue to have our significant vegetation management workforce addressing extensive tree damage."

Wilson added, “We understand how difficult it has been for our customers who are going on five days without power. We will not stop until we get the job done."

To provide continued information on the status of restoration, the company is posting additional progress and updates on its website. Customers will now have access to a guide for identifying their service area on the company's website. As previously announced, CenterPoint has posted an enhanced outage map with address search capabilities for more detailed customer restoration information. Both the map and service area updates can be found at CenterPointEnergy.com/localupdates.

As the company gets further into the recovery process, customers must check for equipment damage to ensure they can receive service as soon as the system is energized. This will prevent further delays to restoration. Specifically, customers should check their weatherhead, the point where power enters the home through an electric service drop, which is often a pipe located on the side of the residence or building. If the weatherhead is damaged, we cannot safely restore service to the home until a licensed electrician has made the necessary repairs. Customers who are served by an underground service will not have a weatherhead, but there may still be damage to their equipment that could require servicing.

To help expedite the restoration process for customers with damaged weatherheads, the Houston Permitting Center is providing a fast-track process for restoring electrical service for “like-for-like repairs only, no improvement." To participate, follow these steps:

  • Verify your Electrical Contractor by calling 832-394-8860. Only a registered City of Houston Electrical Contractor can repair your electrical service.
  • Have your registered Electrical Contractor purchase your Temporary Cut (TCI)\Reconnect Permit using the iPermits system. Visit: the City of Houston > Online Permits (houstontx.gov)
    • The registered contractor will contact the Houston Permitting Center Electrical Inspections section to request an emergency release to CenterPoint.
      • For after-hours work, please use the numbers located in your electrical registration packet for the City of Houston.
    • Then the homeowner needs to contact the Electrical Service Provider (ex., Green Mountain, TXU, Reliant) to obtain a release of electrical service.
  • Once all necessary releases have been obtained and processed, a requisition will be created to restore power. If you have any questions, please contact:
  • Learn More About Reconnect or Temporary Cut In | TPI Permits:

For the latest information on power outages:

2024-05-20T05:00:00Z
http://authoring.mycenterpointenergy.com/en-us/Lists/News List/DispForm.aspx?ID=1750
CenterPoint Energy remains on track to substantially complete power restoration by Wednesday evening

HoustonMay 20, 2024 – As of 6 p.m. CT, CenterPoint Energy has restored nearly 750,000 customers who were impacted by the sudden severe weather event on May 16, 2024, that included Category 2 Hurricane-like winds and tornadoes. The company announced it has posted an enhanced outage map on its website with address search capabilities for more detailed customer restoration information. It can be found at www.centerpointenergy.com/OutageTracker.  

  • Enhanced outage map with address search capabilities now available for more detailed customer restoration information
  • Company on track for approximately 85% of customer outages restored this evening
  • Crews working around-the-clock in heavily damaged areas to address difficult restorations as safely as possible​

“Houston and surrounding communities are no strangers to devastating natural disasters. The rapid speed at which the May 16 storm struck and the high intensity of the winds represents one of the most extraordinary severe weather events that we have ever experienced," said Lynnae Wilson, Senior Vice President, Electric Business. “We understand that it is a privilege to serve our customers and our communities, and we fully appreciate that our customers rely on our services, especially during times of higher temperatures and humidity across our area. We are focused on working around-the-clock until every last impacted customer has their lights and air conditioning back on."

Wilson said, “We continue to bring all necessary resources to bear across our service territory and are utilizing seven temporary mobile generation units to serve some cooling centers, first responder locations, healthcare facilities, schools and senior living facilities. For our customers who have been without power since last Thursday evening, we will get to your location, address any issues with our equipment that are impacting your restoration, such as equipment buried under multiple downed trees, large limbs, heavy debris and fences, and restore your service as quickly and safely as possible."

Restoration continues for the approximately 170,000 customers who are currently without power. CenterPoint remains confident in its expectations that restoration of these customers will be substantially complete by the evening of Wednesday, May 22. CenterPoint continues to work at a safe and urgent pace, but crews are encountering areas of significant damage accompanied by challenging worksite conditions leading to difficult restorations. These locations include, but are not limited to, parts of Bellaire, Spring Branch, the Heights, Lazybrook/Timbergrove, and Cottage Grove.
As the company gets further into the recovery process, customers must check for equipment damage to ensure they can receive service as soon as the system is energized. This will prevent further delays to restoration. Specifically, customers should check their weatherhead, the point where power enters the home through an electric service drop, which is often a pipe located on the side of the residence or building. If the weatherhead is damaged, we cannot safely restore service to the home until a licensed electrician has made the necessary repairs. Customers who are served by an underground service will not have a weatherhead, but there may still be damage to their equipment that could require servicing.

CenterPoint has been working closely with school districts across its service territory to restore service to their schools and facilities. The company has energized approximately 50 schools since yesterday, including schools in the Aldine, Cypress-Fairbanks, Houston, Humble, Katy and Spring Branch school districts.

For the latest information on power outages:

  • Follow @CenterPoint; and

​ 


2024-05-20T05:00:00Z
http://authoring.mycenterpointenergy.com/en-us/Lists/News List/DispForm.aspx?ID=1749
CenterPoint Energy surpasses 700,000 customer restorations

HoustonMay 20, 2024 – As of 12 p.m. CT, CenterPoint Energy has restored more than 700,000 customers who were impacted by last week's sudden and destructive severe weather, which included Category 2 Hurricane-like winds and tornadoes that quickly struck its service territory.

  • Significant progress made toward goal of being substantially complete by Wednesday evening
  • Targeting this evening for approximately 85% of customer outages resulting from storm to be restored
  • Crews working around-the-clock in heavily damaged areas to address difficult restorations as safely as possible​​

Restoration continues for the just over 200,000 customers who are currently without power and is expected to be substantially complete by Wednesday evening. CenterPoint continues to work safely and urgently, but crews are encountering areas of significant damage accompanied by difficult restorations. These locations include parts of Bellaire, Spring Branch, the Heights, Lazybrook/Timbergrove and Cottage Grove.

Crews are finding equipment buried under multiple downed trees, large limbs, heavy debris and fences, as well as entire large trees down on roads, properties and CenterPoint's wires. In addition, the recent heavy rainfall across the area has caused issues with soil and tree stability, further complicating restoration efforts. While crews are addressing the challenges as safely as possible, these issues are impacting the pace of the restorations in certain areas.

“We understand the past four days have been very difficult as our customers have worked to recover from the devastating impacts of last week's severe weather. We also understand those customers who are still without power are dealing with extra levels of anxiety and concern in their lives, especially given the hot weather," said Lynnae Wilson, Senior Vice President, Electric Business. “We are putting all our available resources on safely restoring the remaining customers who are out, and we encourage customers to continue to utilize cooling stations, stay hydrated and take other precautions."

The company also shared the reasons why some customers may have their power restored, while others nearby are still without power. One common reason is a situation known as a “nested outage." This occurs when, even after fixing the main issue, smaller problems still cause outages in specific areas. These secondary issues can arise from unseen damage or overloaded systems.

Another reason could be that customers on the same street might be on different electrical circuits. Customers on different circuits can experience varied restoration times because each circuit may have different levels of damage or may be repaired in a different sequence. This means that while one circuit is fully restored, another might still be undergoing repairs. They may also be impacted by a more localized issue, such as damage to fuses, transformers, meters, electric lines or other electric infrastructure.

As the company gets further into the recovery process, it is important that customers check for damage to their equipment to ensure that they are able to receive service as soon as the system is energized.  This will prevent further delays to restoration. Specifically, customers should check their weatherhead, the point where power enters the home through an electric service drop, which is often a pipe located on the side of the residence or building. If the weatherhead is damaged, we cannot safely restore service to the home until a licensed electrician has made the necessary repairs.  Customers who are served by an underground service will not have a weatherhead, but there may still be damage to their equipment that could require servicing.

On the evening of Sunday, May 19, the company posted an updated restoration map by area on its website. It can be accessed at CenterPointEnergy.com/StormCenter. CenterPoint is also utilizing its Power Alert Service® tool to continue targeted restoration updates to customers. 

CenterPoint Energy reminds customers to remain safe and:

  • Stay at least 35 feet away from downed power lines and damaged utility equipment. Be especially mindful of downed lines that could be hidden and treat all downed lines as if they are energized.
  • Be cautious around work crews and give them plenty of room to safely assess damages and make repairs.
  • Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly.
  • Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines, potentially endangering CenterPoint Energy workers, mutual assistance workers or members of the public.

For the latest information on power outages:

  • Follow @CenterPoint; and


2024-05-20T05:00:00Z
http://authoring.mycenterpointenergy.com/en-us/Lists/News List/DispForm.aspx?ID=1748
CenterPoint Energy provides restoration update

HoustonMay 19, 2024 – As of 9:30 p.m. CT, CenterPoint Energy has restored approximately 115,000 additional customers on Sunday as restoration efforts continue. Nearly 700,000 customers, or 75% of customers who were impacted, have been restored in the 72 hours since Category 2 hurricane-like winds and tornadoes devastated parts of its Greater Houston service area on Thursday, May 16. While today's restoration progress was affected by extensive damage and difficult restorations as repairs continued, the company remains on track to be substantially complete with restoration by Wednesday evening.

  • Company restorations total 700,000 customers, or approximately 75% of those impacted by last week's severe weather event
  • Significant progress made toward goal of being substantially complete by Wednesday evening
  • Targeting Monday evening for approximately 85% of customer outages resulting from storm to be restored ​

"We appreciate the continued patience of our customers who lost electricity, especially given the higher temperatures and humidity across our area," said Lynnae Wilson, Senior Vice President, Electric Business. “We know it has been a difficult 72 hours for them and we will continue to work around-the-clock to restore their service."

As restoration continues for the approximately 240,000 customers without power, CenterPoint continues to make steady progress, while tackling areas of the system with the most significant damage and difficult restorations. In all, the company anticipates clearing thousands of trees by the end of the restoration event. CenterPoint expects to restore approximately 85% of the customers impacted by Thursday's storms by Monday evening.

CenterPoint reminds customers that severe weather may have caused damage to customer-owned equipment. It is critical that customers should check their weatherhead, the point where power enters the home through an electric service drop, which is often a pipe located on the side of the residence or building. If the weatherhead is damaged, customers will need to contact a qualified electrician to make repairs before the company can restore service to them.

Earlier this evening, the company posted an updated and more detailed customer restoration map by area on its website. It can be accessed at CenterPointEnergy.com/StormCenter. CenterPoint is also utilizing its Power Alert Service® tool to continue targeted restoration updates to customers. 

For the latest information on power outages:

  • Follow @CenterPoint; and


2024-05-19T05:00:00Z
http://authoring.mycenterpointenergy.com/en-us/Lists/News List/DispForm.aspx?ID=1747
CenterPoint Energy restores power to more than 630,000 customers impacted by severe storm

HoustonMay 19, 2024 – CenterPoint Energy today announced that more than 630,000 impacted customers have been restored in the 72 hours since severe weather devastated parts of the company's Greater Houston service territory on Thursday, May 16.

  • Company continues to be on track for substantial completion of restoration by Wednesday evening
  • Company provides updated and more detailed restoration map
  • Approximately 280,000 customers restored in the past 24 hours; company plans to provide further updates on today's restoration efforts and current and planned percentages of completed restorations later this evening​

“While we have made solid restoration progress over the past 72 hours, it is important to remember that we have a lot of hard work ahead and the more difficult restorations are still to come. In fact, our crews encountered a lot of additional damage in the field today," said Lynnae Wilson, Senior Vice President, Electric Business. “We continue to move forward with our restorations as safely and quickly as possible, with a strong understanding that a lot of people who have been without power are counting on us to get the lights and air conditioning back on."

More than 7,000 workers, including lineworkers and vegetation management professionals participating through mutual assistance, are deployed across the company's service territory focusing on around-the-clock restoration efforts. With safety as a top priority, mutual assistance crews were onboarded and deployed to assist CenterPoint's employees and contractors.

CenterPoint is also utilizing seven temporary mobile generation units to serve some cooling centers, first responder locations, healthcare facilities, schools, and senior living facilities. To help get students back to school tomorrow morning, the company has already restored power in Klein, Crosby, Tomball and several other school districts.

The company has posted an updated and more detailed customer restoration map by area on its website. It can be accessed at CenterPointEnergy.com/StormCenter. CenterPoint is also utilizing its Power Alert Service tool to provide targeted restoration updates to customers. 

As crews continue their work, power restored to some customers may be temporarily interrupted as the company brings additional customers back on. In addition to damaging CenterPoint's electric infrastructure and equipment, severe weather may have caused damage to customer-owned equipment. Customers should check their weatherhead, the point where power enters the home through an electric service drop, which is often a pipe located on the side of the residence or building. If the weatherhead is damaged, customers will need to contact a qualified electrician to make repairs before the company can restore service to them.

CenterPoint urges customers to always stay at least 35 feet away from downed power lines and damaged electric utility equipment. Treat all down and damaged equipment as energized and report them to the company at 713-207-2222. In addition, CenterPoint reminds customers to only use a portable generator in a well-ventilated area and never run it inside, or in a garage, to avoid carbon monoxide fumes, which can be deadly. Never connect a portable electric generator directly to your home or building's electrical system during a power outage; electricity could backfeed into the power lines and potentially endanger CenterPoint Energy employees, fellow lineworkers or members of the public.

For the latest information on power outages:

2024-05-19T05:00:00Z