What is CenterPoint Energy’s COVID-19 protocol?

The construction crews and personnel will continue to use the Covid-19 Customer Permission Flyer, which requests customer permission prior to entering homes. Personnel, contractors and CenterPoint Energy employees will continue to practice CDC guidelines regarding social distancing, sanitary practices and wearing face masks when entering customer homes.

What if I have an inside gas meter?

  • The customer will receive a CenterPoint Energy postcard in the mail typically within one or two weeks prior to the day when the Michels Corporation crews will perform the work. The crews will have CenterPoint Energy-authorized photo IDs stating that they are employees of Michels Corporation.
  • After the customer receives the postcard, the foreman will arrive at the customer’s house to schedule an appointment that typically meets with the customer’s schedule. If the customer isn’t home when he arrives, he will leave a door tag with his contact information to schedule an appointment with him.
  • Customers are advised to set aside a two- to four-hour time frame for the inside-to-outside gas meter move. They are also advised to mark their privately-installed utilities such as dog fences or sprinklers. Marking can be accomplished with tools such as spray paint or utility flags. The foreman will access the natural gas meter inside the house, move the meter outside, and relight the natural gas appliance pilot lights after the new meter has been relocated.
  • Customers with outside meters will be notified prior to the replacement or connection of the service lines to the new mains. Areas affected by our work will be restored to their original condition. 


We appreciate your patience as we strive to continue our values of safety. For any questions, please reference and/or contact one of the following resources:

Minnesota Construction Projects​​

CenterPoint Energy works hard to improve and modernize natural gas pipelines and distribution mains th​roughout several neighborhoods in its service territories.

Projects in Your Area​

View project site information, maps, detour routes and more about projects near you.​

​​Why is Construction Necessary?​

  • New pipeline segments and system upgrades are needed to help maintain safety and reliability. 

  • The new piping segments and upgrades are installed with the most current construction standards and requirements, and are designed to facilitate a cost-effective, ongoing inspection process required for all natural gas pipelines. 

What Should I Expect?​​​

  • You will see CenterPoint Energy and our contractors working on the pipeline in your neighborhood. 

  • Construction time will vary depending on the size of the property and the specific construction obstacles encountered. 

  • Construction activities will include: grading (land slope adjustment), excavation of a trench, welding and installation of the pipe, backfilling of the trench with soil and final restoration of the disturbed area with top soil and seed, or asphalt. 

Construction Definitions:

  • Natural gas main: A distribution line that services as a common source of supply for at least one natural gas service line.

  • Natural gas service lines: Service line means a distribution line that transports gas from a common source of supply to an individual customer, to two adjacent or adjoining residential or small commercial customers, or to multiple residential or small commercial customers serviced through a meter header or manifold. A service line ends at the outlet of the customer meter or at the connection to a customer’s piping, whichever is further downstream, or at the connection to customer piping if there is no meter. A customer meter is the meter that measures the transfer of gas from an operator to a consumer.

  • Gas meters: An instrument for measuring and indicating or recording the volume of natural gas that passes through it. A gas meter is a device that measures the gas usage by the customer.

  • Sewer lateral locating​: A sewer lateral is customer piping that connects the property’s sewer to the city’s sanitary sewer system or private septic system.

  • Restoration​: Construction activity that returns property to former condition, whether it is the road or yard, at the completion of a construction project or as weather permits. 

CenterPoint Energy understands that constructio​​n activity of this sort can be inconvenient to people living and working in the area.  We greatly appreciate your patience and understanding as we work to complete the roject as safely as possible in a reasonable time frame.​​​​​​​​​