Thank You for Your Resiliency
Thank you for your continued resiliency through the recent unprecedented winter weather event. As a result of the record-breaking, sustained cold temperatures, you likely used more natural gas for home heating, which could mean a higher bill next month.
How is CenterPoint Energy Helping?
We understand the impact this may have, and we’re here to help. Please know, the Company is reviewing all available options and working closely with regulators on a state-by-state basis, as well as natural gas suppliers and pipelines, to lessen the bill impact to customers.
As always, customers who need payment assistance can visit our
payment assistance page or log into
My Account to request a payment extension or arrangement.
This list of resources might also help you following a severe weather event in the Houston Metro area.
See a downed power line? Stay away and call 911 and 713-207-2222.
Power outages: Safety is our highest priority, so we continuously monitor weather conditions and our distribution network to prevent equipment failures, and to ensure the safe and reliable delivery of electricity and natural gas.