EVANSVILLE, Ind. – March 12, 2026 – As part of its commitment to affordability and supporting our local communities, CenterPoint Energy is encouraging customers to take advantage of available payment options, assistance programs and one-on-one support ahead of Indiana's winter disconnection moratorium ending on March 15.
Under Indiana law, customers who receive Energy Assistance Program (EAP) assistance or who are eligible and have applied for the program are protected from service disconnection between December 1 and March 15. As that protection period ends, CenterPoint wants customers to know that help is available and that reaching out is the first step. The company has taken a series of steps over the past year to expand resources and support available to customers managing energy costs.
“We know that affordability is the top issue for many of our customers and we want you to know that there are resources available to help you manage your energy use and bills. Please reach out to us," said Mike Roeder, President of CenterPoint Energy Indiana. “Our teams are here to help and work with you. We can connect you with assistance programs, set up a payment plan or help you find ways to reduce your energy costs. The sooner you reach out, the sooner we can help you find a path forward."
Steps customers can take now
Financial assistance programs are available to help customers manage energy costs:
- Payment arrangements: Allow customers who are having difficulty paying their bill in full to set up a plan to pay in smaller increments over time
- Energy Assistance Program: Provides financial help to income-eligible households and is accepting applications through April 20, 2026
- Universal Service Fund: Helps natural gas customers who have received EAP save between 15% and 32% on their bills through May 31.
- Township trustee assistance: Available year-round, with eligibility and support levels determined by local trustee offices
Customers can also sign up for Budget Bill to level out monthly payments, schedule a no-cost Home Energy Assessment or visit the Online Energy Efficiency Store to access discounted energy-saving products.
More ways to connect and get help
As part of its ongoing commitment to affordability, CenterPoint has made it easier for customers to connect and find support. Guided by direct feedback from customers and stakeholders, the company has expanded resources across southwestern Indiana, including:
- One-on-one support through Community Connect events happening throughout the region
- A redesigned Customer Resource Hub, making it simpler to find billing support, assistance programs and energy-saving resources in one place
The next Community Connect event is scheduled for March 18 at CenterPoint Energy Plaza, 211 NW Riverside Drive in Evansville, from 10 a.m. to 2 p.m., where customers can meet with CenterPoint team members and get help with any of the programs and resources listed above.
For more information or to explore available resources, customers can visit CenterPointEnergy.com/ResourceHub or call 1-800-227-1376.
Ongoing commitment to affordability
In October 2025, CenterPoint launched its initial series of Community Affordability Actions, including the CenterPoint Energy Foundation's $5 million Community Energy Improvement Fund. Since then, the company has introduced additional bill management tools, expanded customer support programs and implemented additional protections as part of the Indiana Electric rate case settlement – such as annual late-fee waivers upon request, reduced reconnection fees and safeguards for medically vulnerable customers. Additional customer resources are expected to be announced in the coming weeks.
