Our Customer Service Department business hours are 7 a.m. to 7 p.m., Monday through Friday except holidays. We also offer account self service functions that are available 24/7.



Natural Gas Contact Information

Customer Service icon
Customer Service
Gas Leak icon
Report a Gas Leak
  • 713-659-2111
  • 888-876-5786
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Payment Address

CenterPoint Energy, Inc.

P.O. Box 4981

Houston, TX 77210-4981

​Electric Delivery Contact Information

​ Customer Service/Report an Electric Power Outage
  • 713-207-2222
  • 800-332-7143
​ Report Downed Power Lines
  • 713-207-2222
​ Report Electricity Theft
Report a Streetlight Outage
Find an Electric Service Provider

We deliver but do not sell electricity




Please Note: Due to recent storm events in our Texas service areas we are unable to respond to email requests at this time.  If you need immediate assistance, please call customer service at the number listed for your service area.  We are available to take calls reporting a gas leak or carbon monoxide emergency 24/7.  For any other requests, our normal business hours are Monday-Friday, 7AM-7PM.

​ Important Notice

We are complying with the Mayor’s mandatory evacuation order to disconnect customers with flooded homes in the area south of I-10, west of Gessner, north of Briar Forrest, and east of Hwy 6.

Customers in this area should also be alert for imposters posing as CenterPoint evacuation rescuers. Our employees will be accompanied by a fire or police responder. They will wear uniforms and carry i.d. badges. Call the Houston Police to report any suspicious activity.