Your monthly energy bill contains valuable information about your energy usage and costs, but we know it can sometimes feel overwhelming to decode. This page will walk you through your bill, explaining what the numbers mean and how your daily energy habits directly impact your monthly charges.
By understanding how your usage patterns affect your bill—from running your air conditioner during peak hours to the energy consumed by everyday appliances—you'll be better equipped to make informed decisions about your energy consumption and potentially reduce your costs.
Let's break down your bill, so you can see exactly where your energy dollars are going and discover opportunities to save.
Features include:
- Account information like account number, service address, due date and amount due can be found at the top white section of your bill.
- Underneath the account information you will find contact information.
- On the left you will find usage graphs and charts.
- On the right will be your account summary.
- Near the bottom you will find the return pay stub that will be mailed back with your payment. This will also list your account information.
- On the back of the bill you will find a Glossary of Terms along with a breakdown of charges and definitions to help you understand your bill.
Bill Overview
Learn more about convenient features of our bill.
View a sample of
Final Notice (PDF) before disconnection for non-payment.
Indiana Electric: New itemized bill format
For greater transparency, Indiana Electric customers will now see the breakdown of existing charges that make up their total bill.
Electric bills will now include separate line items for:
Customer Facilities Charge – A minimum fixed charge. This helps minimize variability in bills and recover costs that do not vary with consumption.
Variable Base Charge – Based on amount of kWh consumed by a customer during the billing cycle. This helps to pay for the electrical infrastructure and generation to serve customers and recovers costs associated with workforce, equipment, etc.
Fuel Charges – Includes the total cost of fuels used to generate electricity, such as natural gas, coal, and certain renewable energy purchases. This charge may vary depending on fuel prices and how much electricity you use.
Adjustments – These charges or credits help recover specific costs that aren’t included in base rates. They may be associated with investments related to renewable generation (i.e. solar projects), energy efficiency programs or equipment required by federally mandated environmental regulations.
Need help paying your bill?
Learn more about resources available if you
need assistance paying your bill, or sign into
My Account if you would like to setup a payment plan or request a payment extension.
