​​​Our Commitment​​

Always There!​​​​​​

CenterPoint Energy takes pride in the tradition of quality and commitment we have shown for nearly 150 years of energy delivery service.

Our employees are always there to maintain the reliability and power quality of the electrical delivery system and to quickly restore power after outages.

A safe and reliable supply of power is essential to lights in homes, to office computers and to large plant equipment.

CenterPoint Energy is committed to reliability and power quality, as part of our core responsibilities.

Our Responsibilities â€‹

We abide to the following regulations regarding reliability and power quality.

Chapter 5 of the CenterPoint Energy Tariff approved by the Public Utility Commission of Texas (PUCT):

  • ​​Section 5.2.1 (Liability Between Company and Retail Customers) states CenterPoint Energy will make reasonable provisions to supply steady and continuous delivery service but does not guarantee against fluctuations or interruptions.
  • Section 5.5.3 (Equipment Sensitive to Voltage and Waveforms) states customers with equipment that may be adversely impacted by voltage fluctuations are responsible for installing the necessary protective equipment to limit the effect of those events.
Substantive Rules of PUCT addressing reliability and power quality:

  • ​Substantive Rule 25.51 (Power Quality) covers such issues as voltage and frequency variations, harmonics, power quality monitoring and voltage surveys. This rule requires CenterPoint Energy to provide steady-state supply voltage in compliance with the American National Standards Institute​ (ANSI) Standard C84.1.
  • Substantive Rule 25.52 (Reliability and Continuity of Service) is similar to Section 5.2.1 of the PUCT-approved CenterPoint Energy Tariff. It states ​CenterPoint Energy will make reasonable efforts to maintain electric delivery service. In the event of an interruption, CenterPoint Energy shall reestablish service as quickly as possible.

​Contact us at 713-207-2222 for questions.