TERMS & CONDITIONS OF THE CORE HEATING REPAIR PLAN

Gas and electric appliances

Conditions of CenterPoint Energy's Home Service Plus^® (HSP) Core Heating Repair Plan

1. This contract applies to one single family residence per contract.
2. Appliances and equipment must meet code requirements and be in operating condition at the time contract service begins. CenterPoint Energy must have safe access to and safe working conditions at and around the appliances and equipment.
3. CenterPoint Energy shall not be responsible for charges for service or parts you have others provide.
4. CenterPoint Energy may not be able to make certain repairs due to unavailability of parts from its regular parts suppliers, which include several major parts distributors. Unavailability can result from parts no longer being manufactured. The likelihood of parts being unavailable is greater with older appliances. CenterPoint Energy also reserves the right to restrict specific makes of appliances from eligibility due to non-availability of parts. The choice of parts to be used shall be at the discretion of CenterPoint Energy.
5. CenterPoint Energy reserves the right not to repair the appliance and to recommend replacement by you when the cost of repair exceeds the value of the existing appliance.
6. CenterPoint Energy is not responsible for losses of any kind, including direct or indirect damages, death, illness, or injury resulting from conditions or events beyond CenterPoint Energy's control that impair CenterPoint Energy's ability to provide services under this contract. Such conditions include piping, venting or other pre-existing incompatible sizing issues, unavailability of parts, labor difficulties, extreme weather conditions, acts of God, and other conditions beyond CenterPoint Energy's control. CenterPoint Energy is not responsible for indirect, consequential, or incidental damages (indirect losses or injuries) in any circumstance.
7. CenterPoint Energy may, at its discretion, use qualified contractors to fulfill all or any part of its obligation under the terms of this agreement. In the event we are unable to provide service due to factors beyond our control, customers may submit invoices for covered repairs completed by other providers for reimbursement by CenterPoint Energy.
8. CenterPoint Energy's Home Service Plus Repair Plan does not cover any material, parts and labor required as the result of abuse, vandalism, fire, freezing, acts of God, power or water supply outages, flooded cellars other than main sewer back-ups (if coverage has been selected), damage due to animal activity, or other abnormal conditions. CenterPoint Energy will not be required to perform repair plan services until any asbestos hazard is eliminated and CenterPoint Energy determines, at its discretion, that no hazard exists.
9. You are purchasing the Core Heating Plan contract for one full year.
10. If you choose to cancel prior to the end of the 12-month contract (other than as provided under paragraph 14) and you have had a service call(s): you will be required to pay for the difference of the cost of any service call(s) received less any payments already made on your contract.
11. For your convenience, if you move from the covered residence during the term of your Core Heating Plan contract, your Core Heating Plan contract will be transferred to your new address, if it is within the HSP service territory. When you transfer your account, your Core Heating Plan anniversary date will be adjusted, with the 12-month term beginning on your transfer date.
12. To ensure continued protection, the contract will be automatically renewed at the end of 12 months at regular non-promotional prices and terms then in effect, unless cancelled by you or CenterPoint Energy in writing to the other within thirty (30) days of your contract anniversary date.
13. Coverage on all optional appliances, maintenance and/or replacement plans will be automatically renewed on your basic Repair Plan contract anniversary date at the regular non-promotional prices and terms then in effect for optional appliance coverage.
14. CenterPoint Energy may make material changes to this agreement during the one-year term of this agreement. If CenterPoint makes such a material change it will provide you advance written notice of the change. At that time, you will have the opportunity to cancel this contract, if you wish, by providing written notice of termination to CenterPoint within thirty (30) days of such notice. The current terms, conditions, pricing, and parts list are available online at  CenterPointEnergy.com/HSP prices .
15. If payments are late on Repair Plans, Maintenance Plans, Maintenance Services, or equipment purchased from CenterPoint Energy, we may demand immediate payment of the greater of the entire amount you owe under the terms of this contract or immediate payment of the cost (labor and parts) of all service provided to you less any payments made by you to CenterPoint Energy. Further, if your Repair Plan account reaches 120 days past due, CenterPoint Energy will cancel your Repair Plan, including all optional coverage. You remain liable for the amount owed at date of cancellation as set forth above.
16. Inspections and routine preventive maintenance are not covered by the Home Service Plus Core Heating Plan but are available at an extra charge.
17. Parts not shown in the  coverage chart  and related labor are not covered.
    

Not covered under plan:

1. Appliance installation, disconnection, inspection, and manufacturer-recommended maintenance.
2. Installation of factory update or factory upgrade kits.
3. Labor and materials for cleaning boiler water, draining expansion tanks, venting radiators and water supply problems separate from the appliance.
4. Labor or equipment rental cost of gaining access to or removal of any unit that requires special equipment or tools such as cranes, ladder trucks, etc.
5. Labor and materials for repair or replacement of covered appliances and parts: heat exchangers, humidifiers, air cleaners, air filters, correction of any problems connected directly to the air distribution system such as duct work, register faces, zone controls, accessories, or the like.
6. Damage caused by corrosion, corrosion occurring in an atmosphere containing chlorine or rust and any other labor or parts not shown on the included coverage chart.

Home Service Plus Repair Plan coverage chart. The Core Heating Repair Plan covers the indicated parts and labor to install them for the appliances you have covered.

HEATING
SYSTEMS
FURNACE (GAS OR
ELECTRIC) or BOILER
Aqua Stat
Belts and Pulleys
Blower Motor (fan motor)
Blower Wheel
Capacitor
Circuit Board
Circulating Pump Assembly
- Coupler
- Flanges
- Bearings
- Motor
Condensate Hose
(drain line)
Condensate Pump***
Condensate Trap
Electric Heating Element
(integral to unit)
External Solenoid (Mini-
Split)
Fan Bearings
Fan Control
Flue Collector Box
Fuse
Gas Valve
Ignitor
Induced Draft Assembly
Limit Control
Low Water Cutoff
Main Burner
Manifold
Motor Coupler
Pilot Burner
Power Pack
Power Vent
Pressure Control
Pressure Gauge
Pressure Relief Valve
Pump Body
Radiants (space heater)
Regulator
Relay
Sensor
Sequencer
Sight Glass
Thermocouple
Thermostat1
Transformer

Vent: metal connector from appliance to chimney
Vent: horizontal PVC venting from appliance to termination
Wiring Harness(accessible)
 
WATER HEATER
GAS OR ELECTRIC
Burner Screen
Drain Valve (drain cock)
Fan Motor
Electrode/Igniter
Flame Sensor
Fuse
Gas Valve
Heater Element
Limit Control
Main Burner
Manifold
Manifold Gasket
Piezo
Pilot Assembly
Pilot Burner
Power-Vent Kit2
Pressure Switch
Regulator
Relay
Relief Valve
Resettable Thermal Switch
Run Off Tube
Sail Switch
Thermocouple
Thermostat
Thermistors
Vapor Sensor
Vent (metal connector
from appliance to
chimney)8
Vent (horizontal PVC
venting from appliance to
termination)8
Vent Fan Motor

TERMS, CONDITION & OPTIONS OF CENTERPOINT ENERGY'S HOME SERVICE PLUS^® BASIC REPAIR PLAN

Gas and electric appliances

Conditions of CenterPoint Energy’s Home Service Plus^® (HSP) Basic Repair Plan:

1. This contract applies to one single family residence per contract.
2. Appliances and equipment must meet code requirements and be in operating condition at the time contract service begins. CenterPoint Energy must have safe access to and safe working conditions at and around the appliances and equipment.
3. CenterPoint Energy shall not be responsible for charges for service or parts you have others provide.
4. CenterPoint Energy may not be able to make certain repairs due to unavailability of parts from its regular parts suppliers, which include several major parts distributors. Unavailability can result from parts no longer being manufactured. The likelihood of parts being unavailable is greater with older appliances. CenterPoint Energy also reserves the right to restrict specific makes of appliances from eligibility due to non-availability of parts. The choice of parts to be used shall be at the discretion of CenterPoint Energy.
5. CenterPoint Energy reserves the right not to repair the appliance and to recommend replacement by you when the cost of repair exceeds the value of the existing appliance.
6. CenterPoint Energy is not responsible for losses of any kind, including direct or indirect damages, death, illness, or injury resulting from conditions or events beyond CenterPoint Energy’s control that impair CenterPoint Energy’s ability to provide services under this contract. Such conditions include piping, venting or other pre-existing incompatible sizing issues, unavailability of parts, labor difficulties, extreme weather conditions, acts of God, and other conditions beyond CenterPoint Energy’s control. CenterPoint Energy is not responsible for indirect, consequential, or incidental damages (indirect losses or injuries) in any circumstance.
7. CenterPoint Energy may, at its discretion, use qualified contractors to fulfill all or any part of its obligation under the terms of this agreement. In the event we are unable to provide service due to factors beyond our control, customers may submit invoices for covered repairs completed by other providers for reimbursement by CenterPoint Energy.
8. CenterPoint Energy’s Home Service Plus Repair Plan does not cover any material, parts and labor required as the result of abuse, vandalism, fire, freezing, acts of God, power or water supply outages, flooded cellars other than main sewer back-ups (if coverage has been selected), damage due to animal activity, or other abnormal conditions. CenterPoint Energy will not be required to perform repair plan services until any asbestos hazard is eliminated and CenterPoint Energy determines, at its discretion, that no hazard exists.
9. You are purchasing the Repair Plan contract for one full year.
10. If you choose to cancel prior to the end of the 12-month contract (other than as provided under paragraph 14) and you have had a service call(s): you will be required to pay for the difference of the cost of any service call(s) received less any payments already made on your contract.
11. For your convenience, if you move from the covered residence during the term of your Repair Plan contract, your Repair Plan contract will be transferred to your new address, if it is within the HSP service territory. When you transfer your account, your Repair Plan anniversary date will be adjusted, with the 12-month term beginning on your transfer date.
12. To ensure continued protection, the contract will be automatically renewed at the end of 12 months at regular non-promotional prices and terms then in effect, unless cancelled by you or CenterPoint Energy in writing to the other within thirty (30) days of your contract anniversary date.
13. Coverage on all optional appliances, maintenance and/or replacement plans will be automatically renewed on your basic Repair Plan contract anniversary date at the regular non-promotional prices and terms then in effect for optional appliance coverage.
14. CenterPoint Energy may make material changes to this agreement during the one-year term of this agreement. If CenterPoint makes such a material change it will provide you advance written notice of the change. At that time, you will have the opportunity to cancel this contract, if you wish, by providing written notice of termination to CenterPoint within thirty (30) days of such notice. The current terms, conditions, pricing, and parts list are available online at CenterPointEnergy.com/HSPprices .
15. If payments are late on Repair Plans, Maintenance Plans, Maintenance Services, or equipment purchased from CenterPoint Energy, we may demand immediate payment of the greater of the entire amount you owe under the terms of this contract or immediate payment of the cost (labor and parts) of all service provided to you less any payments made by you to CenterPoint Energy. Further, if your Repair Plan account reaches 120 days past due, CenterPoint Energy will cancel your Repair Plan, including all optional coverage. You remain liable for the amount owed at date of cancellation as set forth above.
16. Inspections and routine preventive maintenance are not covered by the Home Service Plus Repair Plan but are available at an extra charge.
17. Parts not shown in the coverage chart and related labor are not covered.

Not covered under plan:

1. Appliance installation, disconnection, inspection, and manufacturer-recommended maintenance.
2. Installation of factory update or factory upgrade kits.
3. Labor and materials for cleaning boiler water, draining expansion tanks, venting radiators, and water supply problems separate from the appliance.
4. Labor or equipment rental cost of gaining access to or removal of any unit that requires special equipment or tools such as cranes, ladder trucks, etc.
5. Labor and materials for repair or replacement of the following appliances and parts: coin-operated clothes washers and clothes dryers, heat exchangers, humidifiers, air cleaners, air filters, correction of any problems connected directly to the air distribution system such as duct work, register faces, condenser coil, compressor or associated refrigerant lines, sealed refrigeration unit, zone controls, accessories, or the like.
6. Damage caused by corrosion, corrosion occurring in an atmosphere containing chlorine, or rust and any other labor or parts not shown on the coverage chart.
   
   

TERMS, CONDITION & OPTIONS OF CENTERPOINT ENERGY'S HOME SERVICE PLUS^® TOTAL REPAIR PLAN

Gas and electric appliances

Conditions of CenterPoint Energy’s Home Service Plus^® (HSP) Total Repair Plan:

1. This contract applies to one single family residence per contract.
2. Appliances and equipment must meet code requirements and be in operating condition at the time contract service begins. CenterPoint Energy must have safe access to and safe working conditions at and around the appliances and equipment.
3. CenterPoint Energy shall not be responsible for charges for service or parts you have others provide.
4. CenterPoint Energy may not be able to make certain repairs due to unavailability of parts from its regular parts suppliers, which include several major parts distributors. Unavailability can result from parts no longer being manufactured. The likelihood of parts being unavailable is greater with older appliances. CenterPoint Energy also reserves the right to restrict specific makes of appliances from eligibility due to non-availability of parts. The choice of parts to be used shall be at the discretion of CenterPoint Energy.
5. CenterPoint Energy reserves the right not to repair the appliance and to recommend replacement by you when the cost of repair exceeds the value of the existing appliance.
6. CenterPoint Energy is not responsible for losses of any kind, including direct or indirect damages, death, illness, or injury resulting from conditions or events beyond CenterPoint Energy’s control that impair CenterPoint Energy’s ability to provide services under this contract. Such conditions include piping, venting or other pre-existing incompatible sizing issues, unavailability of parts, labor difficulties, extreme weather conditions, acts of God, and other conditions beyond CenterPoint Energy’s control. CenterPoint Energy is not responsible for indirect, consequential, or incidental damages (indirect losses or injuries) in any circumstance.
7. CenterPoint Energy may, at its discretion, use qualified contractors to fulfill all or any part of its obligation under the terms of this agreement. In the event we are unable to provide service due to factors beyond our control, customers may submit invoices for covered repairs completed by other providers for reimbursement by CenterPoint Energy.
8. CenterPoint Energy’s Home Service Plus Repair Plan does not cover any material, parts and labor required as the result of abuse, vandalism, fire, freezing, acts of God, power or water supply outages, flooded cellars other than main sewer back-ups (if coverage has been selected), damage due to animal activity, or other abnormal conditions. CenterPoint Energy will not be required to perform repair plan services until any asbestos hazard is eliminated and CenterPoint Energy determines, at its discretion, that no hazard exists.
9. You are purchasing the Repair Plan contract for one full year.
10. If you choose to cancel prior to the end of the 12-month contract (other than as provided under paragraph 14) and you have had a service call(s): you will be required to pay for the difference of the cost of any service call(s) received less any payments already made on your contract.
11. For your convenience, if you move from the covered residence during the term of your Repair Plan contract, your Repair Plan contract will be transferred to your new address, if it is within the HSP service territory. When you transfer your account, your Repair Plan anniversary date will be adjusted, with the 12-month term beginning on your transfer date.
12. To ensure continued protection, the contract will be automatically renewed at the end of 12 months at regular non-promotional prices and terms then in effect, unless cancelled by you or CenterPoint Energy in writing to the other within thirty (30) days of your contract anniversary date.
13. Coverage on all optional appliances, maintenance and/or replacement plans will be automatically renewed on your basic Repair Plan contract anniversary date at the regular non-promotional prices and terms then in effect for optional appliance coverage.
14. CenterPoint Energy may make material changes to this agreement during the one-year term of this agreement. If CenterPoint makes such a material change it will provide you advance written notice of the change. At that time, you will have the opportunity to cancel this contract, if you wish, by providing written notice of termination to CenterPoint within thirty (30) days of such notice. The current terms, conditions, pricing, and parts list are available online at CenterPointEnergy.com/HSPprices .
15. If payments are late on Repair Plans, Maintenance Plans, Maintenance Services, or equipment purchased from CenterPoint Energy, we may demand immediate payment of the greater of the entire amount you owe under the terms of this contract or immediate payment of the cost (labor and parts) of all service provided to you less any payments made by you to CenterPoint Energy. Further, if your Repair Plan account reaches 120 days past due, CenterPoint Energy will cancel your Repair Plan, including all optional coverage. You remain liable for the amount owed at date of cancellation as set forth above.
16. Inspections and routine preventive maintenance are not covered by the Home Service Plus Repair Plan but are available at an extra charge.
17. Parts not shown in the coverage chart and related labor are not covered.

Not covered under plan:

1. Appliance installation, disconnection, inspection, and manufacturer-recommended maintenance.
2. Installation of factory update or factory upgrade kits.
3. Labor and materials for cleaning boiler water, draining expansion tanks, venting radiators, and water supply problems separate from the appliance.
4. Labor or equipment rental cost of gaining access to or removal of any unit that requires special equipment or tools such as cranes, ladder trucks, etc.
5. Labor and materials for repair or replacement of the following appliances and parts: coin-operated clothes washers and clothes dryers, heat exchangers, humidifiers, air cleaners, air filters, correction of any problems connected directly to the air distribution system such as duct work, register faces, condenser coil, compressor or associated refrigerant lines, sealed refrigeration unit, zone controls, accessories, or the like.
6. Damage caused by corrosion, corrosion occurring in an atmosphere containing chlorine, or rust and any other labor or parts not shown on the coverage chart.
   
   

TERMS & CONDITIONS OF  HOME SERVICE PLUS^® REPLACEMENT PLAN

Conditions of CenterPoint Energy’s Home Service Plus^® (HSP) Replacement Plan:

• The Replacement Plan applies to one single-family, owner-occupied residence per contract.
• Replacement Plan coverage begins 30 days after initial enrollment date, transfer of service address, or re-enrollment after cancellation date.
• Eligibility for entering into a contract for the Repla​cement Plan is contingent on your also being enrolled in one of CenterPoint Energy's other repair plans, including the HSP Basic Repair Plan. The terms and conditions of your HSP Repair Plan also apply to the Replacement Plan. The terms and conditions for HSP's Repair Plan and Replacement Plan can be obtained at CenterPointEnergy.com/HSP or by calling 1-800-247-0638.
• The Replacement Plan applies to appliances currently covered by your existing HSP Repair Plan at the covered residence. At the time you enroll in the Replacement Plan, your covered appliances must meet code requirements and be in operating condition.
• The Replacement Plan provides a specified payment to you if CenterPoint Energy determines, at its sole discretion, that the covered appliance is non-repairable because critical parts necessary for the operation of the appliance are no longer available to repair the covered appliance, or because the cost of the repair exceeds the value of the covered appliance.
• The Replacement Plan will provide you a payment a​s specified on the chart below for the purchase of new appliance(s) to replace the currently covered non-repairable appliance(s). Used, reconditioned or damaged appliances including scratch and dent, and appliances purchased via a charitable or government-assisted program, or appliances or parts purchased or replaced via a manufacturer's warranty, are not eligible under the Replacement Plan. You are responsible for purchasing the new replacement appliance of your choice at an appliance retailer of your choice.
• To initiate the payment process, you must supply the following documentation:
  
• a. Detailed receipts showing the cost of the appliance, name, address and telephone number of the appliance retailer from which replacement appliance was purchased; 
• b. Purchase date; and c. Make, model and serial number of replacement appliance.
  
• Submit proof of purchase documentation to CenterPoint Energy at the following address:
  HSP Replacement Plan Administration
  CenterPoint Energy
  P.O. Box 1165
  Minneapolis, MN 55440-1165 or email to RPAdmin@centerpointenergy.com
  
  
• Submissions for payment must be postmarked within 90 days of the date when the covered appliance was deemed non-repairable by CenterPoint Energy. Customers submitting documentation for payment postmarked after the specified 90-day time period will forfeit their payment.
• Upon receipt of purchase documentation by CenterPoint Energy, you will be issued payment as specified in the chart below, provided your account shows no past-due HSP charges. Please allow up to 8 weeks to process. If you choose to purchase a replacement appliance from CenterPoint Energy, the specified payment shown below will be automatically deducted from the sales price.
• Payment will be made according to the HSP Replacement Plan chart shown below.
  
• The Replacement Plan offsets the cost to replace non-repairable appliances. When replacing covered appliances, the difference between the Replacement Plan payment and the actual cost paid by you is your responsibility. Charges for removal and disposal of old appliance(s), delivery and installation of new appliance(s), and taxes do not qualify for payment under the Replacement Plan.
• You are purchasing a contract for the Replacement Plan for one full year. To ensure continued protection, your HSP Repair Plan and your Replacement Plan will be automatically renewed on your Replacement Plan contract anniversary date at the regular non-promotional prices and terms then in effect, unless cancelled by you or CenterPoint Energy in writing to the other within 30 days prior to your contract anniversary date. Further, in the case of a material change to these terms and conditions, you also may cancel this contract within 30 days of your being notified of such change by giving written notice to CenterPoint Energy.
• For your convenience, if you move from the covered residence during the term of your Replacement Plan contract, both your HSP Repair Plan contract and your Replacement Plan contract will
  be transferred to your new address, if it is within CenterPoint Energy's HSP appliance repair service territory. When you transfer your account, your HSP Repair Plan and your Replacement Plan anniversary dates will be adjusted, with the 12-month term beginning on your transfer date.
• If payments are late on Repair Plans, Maintenance Plans, Maintenance Services, or equipment purchased from CenterPoint Energy, we may demand immediate payment of the greater of the entire amount you owe under the terms of this contract or immediate payment of the cost (labor and parts) of all service provided to you less any payments made by you to CenterPoint Energy. Further, if your Replacement Plan account reaches 120 days past due, CenterPoint Energy will cancel your Replacement Plan. You remain liable for the amount owed at date of cancellation as set forth above.
  
  



Appliance* Type	Payment
Furnace	$1,625
Range	$700
Water Heater	$600
Clothes Dryer	$500
Central Air Conditioner**	$1,625
Boiler	$2,125
Refrigerator 10 cu. ft. or greater	$850
Refrigerator 3-9 cu. ft.***	$200
Clothes Washer	$500
Natural Gas or Propane Grill	$200
Dishwasher	$400
Gas Fireplace	$1,300
Free Standing Freezer	$450
Natural Gas Space Heating	$700


*For combination appliances (combo/stacked washer-dryer, combo furnace-water heater, “magic pack” com<brbo furnace-air conditioner) the Replacement Plan only provides payment for the appliance that CenterPoint Energy determines is non-repairable.  For example: washer is non-repairable in a stacked washer-dryer combination so washer only is eligible for payment under the terms of the Replacement Plan, not the dryer.

**Central Air Conditioner payment eligibility requires that both the condenser and "A-coil" are replaced together. Air handler, a separate piece of equipment, is not eligible for payment under the terms of the Replacement Plan.  Further, mini-split air conditioner individual head replacement is not eligible for payment under the terms of the Replacement Plan; all heads must be replaced to receive payment under the Replacement Plan.

***Refrigerators with less than 3 cubic feet capacity are not eligible for payment under the terms of the Replacement Plan.

****Non-repairable Ice Makers do not solely qualify a refrigerator for replacement assistance.

*****To receive payment for a replacement grill, the grill must be natural gas or propane.

TERMS, CONDITION & OPTIONS OF CENTERPOINT ENERGY'S HOME SERVICE PLUS^® MAINTENANCE PLAN

1. This Maintenance Plan contract applies to one single family residence per agreement and covers specific maintenance services.  This is not a repair contract.
2. The Maintenance Plan is designed to deliver important seasonal maintenance in two visits per year.      
• The cooling season visit will include:  central air conditioner tune-up; dryer vent cleaning (up to length of 24 feet); bath fan cleaning (up to two bath fans included).
• The heating season visit will include:   furnace or boiler tune-up; refrigerator coil cleaning; water heater tune-up.
3. Appliances, including such items as dryer venting, must meet code requirements and be in operating condition at the time program service begins. CenterPoint Energy must have safe access to, and safe working conditions at and around the appliances and equipment.
4. CenterPoint Energy is not responsible for losses of any kind, including direct or indirect damages, death, illness or injury, resulting from conditions or events beyond CenterPoint Energy’s control that impair CenterPoint Energy’s ability to provide services under this contract. Such conditions include piping, venting or other pre-existing incompatible sizing issues, unavailability of parts, labor difficulties, extreme weather conditions, acts of God and other conditions beyond CenterPoint Energy’s control. CenterPoint Energy is not responsible for indirect, consequential or incidental damages (indirect losses or injuries) in any circumstance.
5. To assure continued protection, the contract will be automatically renewed at the end of 12 months at regular prices non-promotional prices and terms then in effect, unless cancelled by you or CenterPoint Energy in writing to the other within thirty (30) days prior to your contract anniversary date. Further, in the case of a material change to these terms and conditions, you also may cancel this contract within thirty (30) days of your being notified of such change by giving written notice to CenterPoint Energy. The current terms, conditions, and pricing are available online at HSPtoday.com.
6. You are purchasing the Maintenance Plan for one full year. For your convenience, if you move from the covered residence during the term of your Maintenance Plan contract, your Maintenance Plan contract will be transferred to your new address, if it is within our service territory. When you transfer your account, your Maintenance Plan anniversary date will be adjusted, with the 12-month term beginning on your transfer date.
7. If payments are late, CenterPoint Energy may demand immediate payment of the greater of the entire amount you owe under the one-year term of the contract or immediate payment of the cost (labor and parts)​ of all service provided to you less any payments made by you to CenterPoint Energy. Further, if your Maintenance Plan account reaches 120 days past due, CenterPoint Energy will cancel your Maintenance Plan, including all optional coverage. You remain liable for the amount owed as set forth above. If you pay what is owed on all HSP plans within the one-year Maintenance Plan contract period, all HSP contract plans will be reinstated.
8. If repairs are identified during the course of your seasonal maintenance visits, at your option you may choose to have CenterPoint Energy complete the repairs. CenterPoint Energy's Home Service Plus®​ Repair Plan customers will not be charged for covered repairs. For identified repairs not covered under the terms of the Repair Plan, and for Maintenance Plan customers who do not also have the Repair Plan, repairs may be completed by CenterPoint Energy's Home Service Plus® for an additional charge using time and materials rates then in effect.

Not covered under The Maintenance Plan:

• Appliance repair is not covered under the Maintenance Plan.
• Plastic and vinyl dryer venting is not covered under the Maintenance Plan.
• Dryer venting assembled with sheet metal screws cannot accommodate our cleaning equipment and is not covered under the Maintenance Plan.  If the venting is accessible, CenterPoint Energys  Home Service Plus® will disassemble the venting, clean, and reassemble the dryer vent, sealing the joints with metal tape.
• Labor and materials for cleaning boiler water, draining expansion tanks, venting radiators, water supply problems is not covered under the Maintenance Plan.
• Labor or equipment rental cost of gaining access to or removal of any unit that requires special equipment or tools is not covered under the Maintenance Plan.
• Charges for service or parts you have others provide are not covered under the Maintenance Plan.


Maintenance Service Details

The steps incorporated in each seasonal maintenance service are shown below:

Furnace Tune-up/Safety Check

• Check furnace or boiler for presence of carbon monoxide (CO) at the time the check is performed.
• Check combustion chamber / heat exchanger condition.
• Check burner flame for proper characteristics including gas and air adjustment; clean burner, if necessary, at no additional cost.
• Check and adjust gas input to manufacturer specification to ensure maximum efficiency.
• Check pilot / igniter operation, clean pilot, as necessary.
• Check flame sensor or pilot safety timing and replace thermocouple, if necessary, at no additional cost.
• Check internal drain line; replace, as necessary.
• Check motors, oil as needed (oil pump if boiler). Replace belts, if necessary, at no additional cost.
• Check condition of blower wheel and clean, as necessary.
• Check furnace filters and indicate proper replacement size.
• Check operational control sequence, including safety controls and thermostat.
• Check condition of vent pipe to chimney and draft intensity.
• Remove dust and scale from the burner compartment and other key parts as needed.
• Check furnace drain line and replace, as necessary.
• Restart furnace or boiler.

Water Heater Tune-up

• Check water heater for presence of carbon monoxide (CO) at the time the check is performed.
• Check pilot safety timing.
• Check main burner and adjust, if necessary.
• Check burner compartment and vacuum, if necessary.
• Check and clean pilot light.
• Check flue for scaling and clean, if necessary.
• Check appliance vent/draft condition.

Refrigerator Coil Cleaning

• Check appliance for proper operation.
  
• Brush clean and vacuum refrigerator coil.
  
• If refrigerator must be moved, technician will use skids to help protect flooring.
  

Central Air Conditioner Tune-up

• Check voltage.
• Check belt condition.
• Wash condensing unit coils.
• Check furnace drain line and replace, as necessary.
• Check unit for optimal cooling performance.
• Check filter.
• Confirm proper air flow.
• Check thermostat operation and control sequence.
• Check oil blower.
• Check, adjust, and oil motor and bearings.
• Provide tips and information about operating your central air conditioner

Dryer Vent Cleaning

• Power brush clean dryer venting, starting from the exterior of the dwelling, up to 24 feet in length and dispose of lint cleared during this process.
• Clean dryer lint trap and dispose of lint cleared during this process.
• Clean area beneath dryer and dispose of lint cleared during this process.

Bath Fan Cleaning

• Maximum of two bath fans.
• Check unit(s) to verify proper operation.
• Remove fan(s), if possible, for power cleaning outside the home.
• Reinstall fan(s).
• If fan(s) is not removable, technician will clean the fan(s) while in place.
  
  
  

TERMS & CONDITIONS OF YOUR HOME SERVICE PLUS^® MAIN DRAIN EMERGENCY CLEANING PLAN

Your Main Drain Cleaning plan features:

• We will provide emergency response to unclog main sewer line.
• We will unclog from the cleanout in your basement, toward the city sewer, up to 150 feet. In the event of a sewer line back-up, we will clean from the clean-out to the street. If the line from the floor drain to the clean-out is backed up, we will clean that line, too.
• We use high power augering equipment that can clear out tree roots, rust grease and other obstructions.
• We provide a 24-hour dispatcher to take your emergency calls.
• We use bonded and professionally trained specialists.
• Other drains (such as floor drains) cleaned for additional charges.

Conditions of CenterPoint Energy’s Home Service Plus^® (HSP) Main Drain Emergency Plan:

• CenterPoint Energy Main Drain Sewer Coverage Plan provides unclogging of your main sewer drain line from your basement cleanout, under your lawn, toward the street up to 150 feet. Unclogging of waste and vent areas or other services are available at additional cost. Your main sewer line must meet code requirements and be in operating condition at the time the program service begins.
• Cleaning your main cleanout when no clogging or problem exists, up to 150 feet or 75 minutes, is available with our Main Drain Sewer Line Preventive Maintenance for a separate charge.
• CenterPoint Energy Main Drain Sewer Plan is a contract which applies to one single family residence per agreement and covers one sewer line per household. Additional contracts can be purchased at the current option price. All contracts are valid for one year.
• Main Drain Sewer Services are available only to single family homes on municipal sewer systems.
• Main Drain Sewer Services do not cover any materials, parts and labor required as the result of abuse, vandalism, fire, freezing, acts of God, power or water supply outages, flooded cellars other than main sewer back-ups (if coverage has been selected), or other abnormal conditions.
• CenterPoint Energy is not responsible for broken, settled, rusted or deteriorated lines, pipes, fixtures, cleanouts, or any damage resulting from cleaning such main sewer components.
• The work performed by CenterPoint Energy will include professional drain and sewer cleaning methods which do not include excavation. If video or camera inspection and scoping are performed, it is at an additional cost. CenterPoint Energy will notify you of this fact and explain pricing prior to performing the work. If it is found during the cleaning process that the drainage tile or any lines being serviced are settled, broken, deteriorated, damaged or of such construction or condition as to make it inadvisable, in the opinion of CenterPoint Energy, to clean the line safely and properly, CenterPoint Energy will not be held responsible. In the event any of these conditions are identified, we will notify you of this fact and cancel your coverage. Coverage will be reinstated, and any cleaning that was in process will be completed once we receive documentation verifying that your sewer line has been repaired. Any repairs to the lines will be done by you at your expense.
• CenterPoint Energy is not responsible for damage to your premises caused by the removal of the cleanout, drain cover, or cap which is removed in the process of servicing the lines. If it is found that the cleanout drain cover or cap is so rusted that it needs replacement, CenterPoint Energy will replace the cap at an additional charge. CenterPoint Energy is not responsible for any damage resulting from sewer gas, back-ups or leakage through the cover, cap or opening of the drain lid.
• CenterPoint Energy will use qualified contractors to fulfill its obligations for Main Drain Sewer Coverage and Sewer Line Preventive Maintenance.
• CenterPoint Energy reserves the right to schedule Main Drain Preventive Maintenance based on workflow and available specialists.
• CenterPoint Energy reserves the right to modify the conditions of this plan without notice or to terminate this plan with reasonable notice to you.

TERMS & CONDITIONS OF CENTERPOINT ENERGY'S HOME SERVICE PLUS^® PIPE PROTECTION PLAN

• As your natural gas utility, CenterPoint Energy is responsible for maintaining a safe, reliable natural gas distribution system that serves your home up to and including the meter that measures your natural gas use.
• Homeowner responsibility begins from the meter on. It’s up to you to maintain a safe, reliable gas distribution system within your home and to purchase, maintain, and operate safe, efficient appliances.
• CenterPoint Energy's Home Service Plus (a non-regulated offering of CenterPoint Energy) is one of a wide variety of qualified sources you can choose when you want to purchase home comfort products and services, including repair of customer-owned interior gas pipes.

Conditions of CenterPoint Energy’s Home Service Plus^® (HSP) Pipe Protection Plan:

1. The Pipe Protection Plan provides repairs on customer-owned interior gas pipes. Installing new gas pipes or moving an existing gas pipe or other similar services are available at an additional cost.
2. Pipe Protection Plan eligibility is limited to: A) residential natural gas customers, B) who own a stand-alone, single-family or townhome residence, and C) whose existing pipes currently meet local, state, and federal codes.
3. The Pipe Protection Plan is an annual contract that you are purchasing for one full year. To assure continued protection, the contract will be renewed automatically at the end of 12 months at regular prices (non-promotional prices and terms then in effect) unless cancelled by you or CenterPoint Energy. For your convenience, if you move from the covered residence during the term of program service, your Pipe Protection Plan contract will be transferred to your new address, if it is within the HSP service territory. When you transfer your account, your Pipe Protection Plan anniversary date will be adjusted, with the 12-month term beginning on your transfer date.
4. Home Service Plus^® or you may terminate this contract at the end of the 12-month term by giving written notice to the other at that time. If you request termination of your Pipe Protection Plan prior to your anniversary date, you will be responsible for the full retail value of any contract repairs and replacements we have completed for you, less any Pipe Protection Plan payments you have made, during the contract year. The retail value of repairs and replacements will be determined based on HSP labor rates and parts prices.
5. If payments are missed or late, we may terminate your Pipe Protection Plan and may demand immediate payment of the entire amount of Pipe Protection Plan payments you owe or immediate payment of the full retail value of any contract repairs and replacements we have completed for you less any Pipe Protection Plan payments you have made during the contract year. The retail value of repairs and replacements will be determined based on our labor rates and parts prices.
6. Gas pipes must be readily accessible and exposed. The Pipe Protection Plan does not offer coverage on unexposed pipes and we will not perform work to expose unexposed pipes. If you choose to expose the piping, you are solely responsible for any restoration and associated restoration costs (examples include drywall or plaster and ceiling repairs or replacement).
7. You must provide safe access to and safe working conditions at and around the pipes in your home.
8. CenterPoint Energy is not responsible for any form of damages, including direct, indirect, consequential, incidental, punitive or other forms of damages, claims, assessments or demands, resulting from:
   • delays in providing service,
   • unavailability of parts,
   • labor difficulties, strikes, etc.,
   • natural disasters or other force majeure, or
   • any other conditions beyond the control of CenterPoint Energy.
   Under no circumstances shall Home Service Plus^® and CenterPoint Energy be liable for any attorneys' fees, costs of investigation, court costs or other assessments incurred in any legal action brought relating to this contract. Under no circumstances shall CenterPoint Energy be liable for indirect, consequential, incidental or similar damages, and any liability shall be limited to the amount of payments made by the customer to CenterPoint Energy under this contract during the term in which the claim arose.
9. Under the Pipe Protection Plan, if a permit is required by local, state, or federal codes we will obtain the proper permit and you will be responsible for the cost of the required work permit and will be notified of this at the time of service.
10. CenterPoint Energy reserves the right to modify the terms and conditions of this Pipe Protection Plan without notice or to terminate this Plan with reasonable notice to you.

NOT COVERED UNDER THE PIPE PROTECTION PLAN

1. The Pipe Protection Plan does not cover inspections and maintenance of customer-owned interior natural gas pipes.
2. The Pipe Protection Plan does not cover corrugated stainless steel pipe, plastic pipe, brass pipe, or cast iron pipe.
3. The Pipe Protection Plan does not cover correction of customer-owned gas pipe code violations. These violations may include, for example, the lack of or improper location of a shut-off valve. If additional work not covered under the Pipe Protection Plan is required and you request us to perform this work, you will be responsible for the additional charges.
4. The Pipe Protection Plan does not cover charges for service or parts you have others provide.
5. The Pipe Protection Plan does not cover installing new customer-owned gas pipes or moving existing customer-owned gas pipe, but this service is available at additional cost.
6. The Pipe Protection Plan is not available for mobile homes, multi-family dwellings (including apartment buildings, duplex, multiplex, condos). The Pipe Protection Plan does not cover exterior pipes to outbuildings or other structures not attached to the primary residence. Unexposed customer-owned pipes, such as piping located behind walls, in finished ceilings, under floors, in crawl spaces, in attics, or underground are not covered.
7. The Pipe Protection Plan does not cover any material, parts and labor required as the result of abuse, vandalism, fire, freezing, acts of God, power or water supply outages, flooded cellars, tampering with gas utility facilities or theft of gas, devices or equipment used to regulate gas pressure or gas boosters, or other abnormal conditions. CenterPoint Energy will not be required to provide Pipe Protection Plan services until any asbestos hazard is eliminated and CenterPoint Energy determines, at its discretion, that no hazard exists.
8. The Pipe Protection Plan does not cover repairs to gas appliances. If you have an existing Home Service Plus^® Repair Plan contract, those repairs may be covered under that contract.

TERMS & CONDITIONS OF  HOME SERVICE PLUS^® ELECTRICAL SURGE PLAN

Conditions of CenterPoint Energy’s Home Service Plus^® (HSP) Electrical Surge Plan:

1. The Electrical Surge Plan applies to one single family residence per contract. A single-family residence may include, whether rented or owned, a single-family house, town home, condominium unit or apartment unit that has an assigned individual service address.
2. Electrical Surge Plan coverage begins 30 days after the initial enrollment date or re-enrollment after cancellation date.
3. The total maximum coverage limit per 12-month term, from enrollment date, is $2,000.
4. The Electrical Surge Plan provides a specified payment to you, up to the amount of the coverage limit, for the direct costs to repair or replace the covered electronic item, if a qualified electrician licensed by the State of Minnesota determines that the covered electronic item has been damaged by an electricial power surge event.
   
5. After your claim is confirmed, you are responsible for paying for repair or for purchasing the new replacement electronic item of your choice at an electronics retailer of your choice. 
6. To initiate the payment process, you must supply the following documentation:
• A completed claim form or call us at 1-800-657-3279 to request a claim form
• An invoice or other documentation, from a qualified electrician licensed by the State of Minnesota, with all applicable contact information, which:  
• Identifies the damaged electronic item by make, model and serial number,
• Includes a statement that the damage to the item was caused by an electrical power surge event, with the date of that event, and
• Describes either:
• the repair services performed and their cost,
• or the reason the item is not repairable.
7. All documentation is subject to verification by CenterPoint Energy and must be completed in full and received by CenterPoint Energy within ninety (90) days of the confirmed date of the electrical power surge event, at the following address. 
   
   HSP Electrical Surge Plan Administration 
   CenterPoint Energy
   P.O. Box 1165 
   Minneapolis, MN 55440-1165 
   
   In the alternative, you may email your documents to hspclaims@centerpointenergy.com.  Customers submitting documentation for payment post marked or received by email after the specified 90-day time period will forfeit their payment. 
8. Upon confirmation of your claim by CenterPoint Energy, you will be issued a check for the payment provided your account shows no past-due Home Service Plus charges. Please allow up to 8 weeks to process.
9. The Electrical Surge Plan offsets the cost or repairs or the cost to repair or replace non-repairable covered electronics. When repairing or replacing covered electronics beyond the coverage limit, the difference between the Electrical Surge Plan payment and the actual cost paid by you, is your responsibility. Charges for removal and disposal of old electronic(s), delivery and installation of new electronics(s), and taxes do not qualify for payment under the Electrical Surge Plan.
10. Items covered under the Electrical Surge Plan are limited to the following items with a replacement value greater than $50:     
• Display Electronics
• Televisions, Monitors, Tablets, Digital Notebooks, Desktop Computers, Laptop Computers, Projectors, Digital Cameras
• Security Electronics
• Video Security Equipment and Alarm Monitoring Systems
• Multimedia Electronics
• Gaming Consoles, DVD/DVR, Blu-Ray Players, Streaming Media
• Audio  Electronics
• Equipment including Tuners and Receivers, Audio Amplifiers, Home Theatre Equipment and Speakers
• Miscellaneous Electronics
• Storage Devices, Printers, Networking & Wireless Devices

In no event shall the Electrical Surge Plan cover home appliances or other equipment, including without limitation Furnaces, Air Conditioner Units or Thermostats, Hot Water Heaters, Refrigerators/Freezers, Conventional or Microwave Ovens, Washer-Dryers, Dishwashers, Toasters or Blenders.

11. The Electrical Surge Plan does not cover damage resulting from any cause other than a confirmed electrical power surge event, including the following:
•   Normal wear and tear or negligent use
• Damage incurred for an electrical power surge event occurring outside of the term of your Electrical Surge Plan 
• Damage incurred to electronic items you do not own or not located at the covered residence during the electrical power surge event
• Damage covered under a manufacturer’s or service warranty, an insurance policy or any other home repair plan or warranty
• Damage to items that do not comply with current industry standards and/or cannot be readily replaced. 
12. You are purchasing a contract for the Electrical Surge Plan for one full year. To ensure continued protection, your Electrical Surge Plan will be automatically renewed on your Electrical Surge Plan contract anniversary date at the regular non-promotional prices and terms then in effect, unless cancelled by you or CenterPoint Energy in writing to the other within 30 days prior to your contract anniversary date. Further, in the case of a material change to these terms and conditions, you also may cancel this contract within 30 days of your being notified of such change by giving written notice to CenterPoint Energy. 
13. For your convenience, if you move from the covered residence during the term of your Electrical Surge Plan contract, your Electrical Surge Plan contract will be transferred to your new address, if it is within CenterPoint Energy’s HSP service territory. When you transfer your account, your Electrical Surge Plan anniversary dates will be adjusted, with the 12-month term beginning on your transfer date. 
14. If payments are late, we may demand immediate payment of the greater of the entire amount you owe under the terms of this contract or immediate payment of the cost (labor and parts), of all service provided to you less any payments made by you to CenterPoint Energy. Further, if your Electrical Surge Plan account reaches 120 days past due, CenterPoint Energy will cancel your Electrical Surge Plan. You remain liable for the amount owed at date of cancellation as set forth above.